How to cancel Tome in malaysia and stop recurring charges in 2026

What is Tome and why you might need to cancel

Tome is a subscription-based software service that creates visual stories, decks, and interactive presentations. The platform shifted its focus in March 2025 from AI-generated presentations to sales automation tools, which means many existing users are now paying for features they no longer use or recognise.

If you subscribed to Tome expecting the AI presentation builder, or if you simply no longer need the service, cancelling before your next renewal date protects your bank account from unwanted charges. Malaysia's Consumer Protection Act 1999 gives you the right to cancel recurring subscriptions, but you must act before the billing cycle completes.

Tome's subscription model in malaysia

Tome operates on automatic renewal. When you sign up, you agree to recurring monthly or annual charges unless you cancel in advance. The platform charges your payment method automatically at the end of each billing period-typically on the anniversary of your original purchase date. If you do not cancel before that renewal date passes, your card is charged again.

No minimum contract locks you in, which is your advantage. You can cancel at any time, but timing matters because cancellation stops future charges rather than reversing the one about to happen.

Current Tome pricing in malaysia

Tome's published pricing in Malaysian Ringgit shows a monthly plan at RM88.00 and an annual plan at RM768.00. The annual option saves you 20% compared with paying month-to-month for 12 months, but you remain locked into that annual commitment unless you cancel.

Your legal position and consumer protection in malaysia

The Consumer Protection Act 1999 (Act 599) is your foundation. This law requires businesses to provide clear terms about recurring charges, and it grants you the right to cancel subscriptions without penalty, provided you follow the cancellation method the company specifies.

Furthermore, if Tome continues to charge you after you have submitted a valid cancellation request, you have grounds to dispute the charge with your bank or payment processor under the Consumer Protection Act. The Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) enforces this law and investigates complaints when companies breach it.

Your cancellation rights under malaysian law

The Consumer Protection Act 1999 protects you in three key ways. First, the company must clearly disclose all recurring charges before you pay. Second, the company must provide a simple, straightforward way to cancel-typically in the same account portal where you signed up. Third, if you cancel correctly and on time, the company must stop charging you at the next renewal date.

In consequence, if Tome's cancellation process is deliberately hidden, unnecessarily complicated, or requires you to call a non-existent phone line, that breaches the law. Yafee recommends documenting every step of your cancellation attempt, because evidence of a good-faith cancellation effort strengthens any dispute claim you file later.

Your legal position block

Your legal position: You have the right to cancel Tome at any time without penalty under the Consumer Protection Act 1999. You must cancel before your next renewal date to avoid the next charge. If Tome continues to charge you after you cancel, you can dispute the transaction with your bank and file a complaint with the MDTCA. Keep screenshots of your cancellation confirmation as proof.

How to cancel Tome: step-by-step instructions

Cancelling Tome requires you to access your account on the platform, locate the subscription settings, and submit a cancellation request. The exact path depends on whether you subscribed directly on the Tome website or through a third-party app store.

Step 1: log in and verify your subscription details

Start by logging into your Tome account at mytome.com or through the Tome app on your device. Once you are inside, navigate to your account profile or settings area and locate the subscription or billing section.

1. Open your web browser and go to mytome.com, or open the Tome app on your mobile device.
2. Enter your email address and password to log in.
3. Click on your profile icon (usually in the top-right corner) or tap the menu button.
4. Select "Account," "Settings," or "Subscription" from the dropdown menu.
5. Look for a section labelled "Billing," "Plan," or "Subscription Details."
6. Take a screenshot of the page showing your current plan name, the renewal date, and the amount being charged.

Step 2: locate the cancellation button

In your subscription or billing section, you should see a button or link to cancel your plan. This might be labelled "Cancel subscription," "Downgrade," "Change plan," or "Manage subscription." Click or tap that button to proceed.

1. In the subscription details section, scroll down until you see a "Cancel subscription" or similar option.
2. If no visible button appears, check for a three-dot menu or "More options" button near your plan details.
3. Click on that button and select the cancellation option from the menu.
4. If you subscribed through the Apple App Store or Google Play Store, you may need to cancel through that platform instead (see the app store cancellation path below).

Step 3: confirm the cancellation request and review the details

When you click the cancellation button, Tome usually shows a confirmation screen that outlines what happens next. Read this carefully. The confirmation should state that your access will end on a specific date and that no future charges will apply after that point.

1. Review the on-screen message to confirm the effective cancellation date.
2. Note whether the cancellation takes effect immediately or at the end of your current billing cycle.
3. Look for any option to provide feedback (Tome may ask why you are leaving; this is optional).
4. Click the final "Confirm cancellation" or "Yes, cancel my subscription" button.
5. Take a screenshot of the confirmation message, including the cancellation date and any reference number provided.

Step 4: verify cancellation via email

After you submit your cancellation, Tome should send you a confirmation email within minutes. This email is proof that your cancellation was processed. Check your inbox (including spam and promotions folders) for a message from [email protected] or [email protected].

1. Open your email account and search for messages from "tome.app" or "Tome support."
2. Look for an email with a subject line like "Subscription cancelled," "Your Tome plan has been cancelled," or "Cancellation confirmed."
3. Forward this email to yourself or save it as a PDF file for your records.
4. If no confirmation email arrives within 24 hours, contact Tome support at [email protected] with a screenshot of your cancellation attempt.

Alternative: cancel via the app store (Apple or google play)

If you subscribed to Tome through the Apple App Store or Google Play Store rather than directly on the website, you must cancel through that app store, not through Tome's website. Cancelling only on the Tome website will not stop the app store charge.

For Apple App Store (iPhone or iPad):

1. Open the Apple App Store app on your device.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions."
4. Find "Tome" in the list and tap it.
5. Tap "Cancel subscription" and confirm the cancellation.
6. Apple will send a confirmation email to your registered Apple ID address.

For Google Play Store (Android device):

1. Open the Google Play Store app on your device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find "Tome" and tap it.
5. Tap "Cancel subscription" and confirm the cancellation.
6. Google will send a confirmation email to your registered Google account address.

Step 5: confirm that no charge appears at renewal

After cancellation, monitor your bank statements and credit card statements carefully. Your renewal date should pass without a charge. Most cancellations take effect immediately, so no charge should appear at the next renewal cycle.

1. Mark your calendar on the day your renewal was supposed to happen.
2. Check your bank or card statement the day after that renewal date passes.
3. Confirm that no charge from Tome or "tome.app" appears.
4. If a charge does appear, contact your bank immediately and dispute the transaction as unauthorised (because you cancelled in advance).

What happens after you cancel Tome

Cancellation stops future charges, but it does not reverse charges you have already paid. Furthermore, your access to Tome may end immediately or at the end of your paid period, depending on Tome's policy.

Access after cancellation

Once you cancel, Tome typically allows you to view your existing decks and stories until the end of your current billing period. This grace period gives you time to export or download any content you created. After the period ends, your account may become read-only (you can view but not edit) or you may lose access entirely.

Consequently, before you cancel, download or export any presentations, decks, or files you plan to keep. Yafee strongly advises saving these files in a separate format (such as PDF, PowerPoint, or a cloud storage service) because Tome's terms do not guarantee how long deleted content remains retrievable.

Data and file retention

Tome's terms state that the company may delete your account and all associated content after a period of inactivity or after cancellation. The exact retention timeline is not specified in publicly available terms, so contact [email protected] if you need clarity on how long your files will remain accessible after cancellation.

Refund eligibility after cancellation

Tome does not automatically refund unused portions of your subscription if you cancel mid-month or mid-year. However, you may request a refund under specific circumstances (see the refund section below).

Refund options and dispute procedures

A refund is not guaranteed unless Tome's service was significantly broken or unavailable, or if you cancelled within a legal grace period. Nevertheless, you have options if you believe you are entitled to a refund.

Request a refund directly from Tome

Contact Tome's support team and request a refund in writing. Provide your account email, the date you subscribed, the date you cancelled, and a clear reason (for example, "The AI presentation feature was discontinued and is no longer available"). Send this request to [email protected].

1. Open your email client and compose a new message.
2. Address it to [email protected] with the subject line "Refund request for [your email address]."
3. State the dates of your subscription, the amount charged (in MYR), and your reason for requesting a refund.
4. Attach a screenshot of your cancellation confirmation and your most recent invoice.
5. Send the email and note the date and time you sent it.
6. Allow 5 to 10 business days for a response.

Dispute the charge with your bank

If Tome refuses to refund you, or if Tome continues to charge you after you cancelled, you can file a dispute (also called a "chargeback") with your bank or payment provider. Under Malaysian banking regulations, you have the right to challenge transactions you did not authorise or that were processed in error.

1. Log into your bank's online banking platform or contact your bank by phone.
2. Locate the transaction from Tome on your statement.
3. Select "Dispute transaction" or "Report unauthorised charge."
4. Provide your bank with evidence: your cancellation confirmation email, screenshots of your account settings, and your refund request email to Tome support.
5. Your bank will investigate and, if the evidence supports your claim, issue a refund within 30 to 60 days.

File a complaint with the malaysian ministry of domestic trade and consumer affairs

If Tome ignores your refund request or your bank's dispute investigation fails, you can escalate your complaint to the MDTCA. This ministry enforces the Consumer Protection Act 1999 and investigates breaches by businesses.

1. Visit the MDTCA website at mdtc.gov.my.
2. Locate the consumer complaint section.
3. File a written complaint with your account details, the amount in dispute, and copies of all evidence (cancellation confirmation, refund request emails, bank dispute reference number).
4. The MDTCA will contact Tome and request a response within a specified timeframe.

Common mistakes to avoid when cancelling Tome

Cancelling a subscription should be straightforward, and it will be if you follow the steps above. The most common mistake is delaying cancellation until after your renewal date has passed.

Cancelling too late

If your renewal date is 15 March and you cancel on 16 March, the charge for the next month or year has already processed. You cannot prevent that charge with a retroactive cancellation. Instead, you must request a refund and dispute the transaction if Tome refuses.

Set a calendar reminder for one week before your renewal date so that you cancel in advance.

Cancelling in the wrong place

If you subscribed through the Apple App Store or Google Play Store, cancelling only on the Tome website does nothing. Your app store subscription will continue to charge you. You must cancel through the app store itself (see Step 4 above).

Not saving your cancellation confirmation

If Tome later claims you never cancelled, or if a charge appears after cancellation, you need proof. The confirmation email or screenshot is your evidence. Without it, disputing the charge becomes much harder.

Not checking for fraudulent post-cancellation charges

After you cancel, monitor your account for at least two billing cycles to ensure no surprise charges appear. Some users cancel successfully but then forget to check and miss a rogue charge weeks later.

Before you cancel: reasons to keep or downgrade Tome

Cancellation is permanent, so consider whether downgrading to a free plan or pausing your subscription might be a better option for your situation.

Checklist: before and after cancellation

Use this checklist to ensure you have completed every step and gathered all the evidence you need if a dispute arises.

Before you cancel

• Check your account and note the current plan type and renewal date.
• Calculate how many days remain until your next renewal (this is your cancellation deadline).
• Take a screenshot of your subscription details page.
• Export or download any decks, presentations, or files you created in Tome.
• Save or forward any invoices shown in your billing history.
• Verify which payment method is linked (credit card, debit card, bank transfer, PayPal, etc.).

During cancellation

• Log in to your account (website or app, depending on where you subscribed).
• Navigate to Settings > Subscription or Account > Billing.
• Click the "Cancel subscription" button.
• Review the cancellation details and confirm.
• Take a screenshot of the confirmation message and note the cancellation date shown.

After cancellation

• Check your email (including spam folder) for a cancellation confirmation email within 24 hours.
• Save or print the confirmation email as a PDF.
• Mark your calendar on the original renewal date and check your bank statement the next day.
• Verify that no charge from Tome appears on that date.
• If a charge does appear, contact your bank within 30 days to dispute it.
• Keep all cancellation evidence (screenshots, emails, bank dispute reference numbers) for at least one year.

Contact details and escalation routes

If you experience problems cancelling Tome or if charges continue after cancellation, use these contact methods and regulatory pathways to resolve the issue.

Tome support channels

• Email: [email protected] (primary contact for cancellation and refund requests).
• Help Centre: tome.app/help/en (search for "cancel" or "subscription" for self-service guides).
• Website account portal: mytome.com (log in to manage your subscription directly).
• No phone number or live chat available. Escalate disputes through email and bank chargebacks.

Malaysian consumer protection escalation

• Ministry of Domestic Trade and Consumer Affairs (MDTCA): mdtc.gov.my. File a complaint if Tome breaches the Consumer Protection Act 1999.
• Your bank or payment provider: Initiate a chargeback if Tome charges you after cancellation or refuses to refund.
• Yafee: Yafee (yafee.com) can provide additional guidance on subscription cancellation, contract terms, and consumer rights if you need independent advice.

Summary: cancelling Tome in malaysia is your right

Tome's subscription model relies on automatic renewal, but Malaysia's Consumer Protection Act 1999 gives you the absolute right to cancel at any time without penalty. The cancellation process requires you to log into your account, click the cancellation button, and confirm your request-a task that should take fewer than five minutes.

What takes longer is preparation. Before you cancel, export your files, screenshot your account details, and note your renewal date. After you cancel, monitor your bank statement to ensure no unauthorised charge appears. If a charge does appear, dispute it with your bank and escalate to the MDTCA if necessary.

Consequently, your success depends on timing and documentation. Yafee recommends treating cancellation with the same care you would give to any legal commitment: gather evidence before, during, and after. The Consumer Protection Act 1999 is your safety net, and Yafee is here to help you understand your rights. Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover refunds in Malaysia. If you encounter resistance from Tome or uncertainty about your next step, Yafee (yafee.com) provides free resources and guidance to protect your interests as a Malaysian consumer.