Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Tenorshare, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Tenorshare in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Tenorshare
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Tenorshare subscription with zero hassle
1
Fill in the form
Give us your details and those of your Tenorshare subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Tenorshare. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Tenorshare refuses your cancellation.
Frequently asked questions
Cancel Tenorshare: The Right Way
How to cancel Tenorshare in malaysia: your legal rights and step-by-step guide
What Tenorshare is and how its billing model works
Tenorshare is a software-as-a-service company that sells subscription tools for device repair, data recovery, password removal, and file management. The corporate entity, Tenorshare (Hong Kong) Limited, operates under Hong Kong law, but your consumer protections in Malaysia are governed by the Consumer Protection Act 1999 (CPA 1999), which applies to all traders selling to Malaysian consumers regardless of their home jurisdiction.
Tenorshare products and pricing in malaysia
Tenorshare offers both free trial versions with limited functionality and paid subscription licences. Most paid products renew automatically unless you cancel before the renewal date. The main tools users purchase include ReiBoot (iPhone repair), iAnyGo (location spoofing), PDNob (PDF editing), TunesCare Pro (iTunes repair), and Video Repair (damaged media recovery). In Malaysia Ringgit, typical monthly subscription costs are shown below.
| Tenorshare product | Monthly price (RM) | Renewal | Cancellation urgency |
|---|---|---|---|
| ReiBoot | RM104.85 | Automatic | High |
| iAnyGo | RM62.85 | Automatic | High |
| PDNob | RM71.85 | Automatic | Medium |
| TunesCare Pro | RM104.85 | Automatic | High |
| Video Repair | RM104.85 | Automatic | High |
| Free trial (all products) | Free | None | N/A |
Why many malaysian users struggle with Tenorshare cancellation
Tenorshare does not maintain a dedicated Malaysia office or direct phone line. All support, including cancellation requests, is handled through their centralised online support team or AI chatbot, with stated response times of 24 hours on weekdays and 48 hours during public holidays. This decentralised model means cancellation is not immediate, and the unclear communication around billing dates catches many users off guard. Furthermore, if you purchased through the Apple App Store or Google Play Store instead of directly from Tenorshare, you must cancel through that platform, not Tenorshare's website, or your subscription will renew automatically.
Your consumer rights under malaysian law
The Consumer Protection Act 1999 grants you specific rights when cancelling digital subscriptions purchased in Malaysia, even though Tenorshare is a foreign company.
What the consumer protection act 1999 means for you
Under CPA 1999, you have the right to cancel a subscription service within 14 days of purchase if you have not yet fully accessed or used the service. This is known as the cooling-off period. However, once you download or use Tenorshare software significantly, this right may be forfeited. Additionally, the law requires that traders (including Tenorshare) provide clear, transparent information about subscription terms, renewal dates, cancellation procedures, and costs before you pay.
If Tenorshare fails to provide clear information about automatic renewal or makes cancellation deliberately difficult, this constitutes an unfair contract term under section 7 of CPA 1999. Yafee's legal team has helped thousands of Malaysian consumers identify when traders breach these standards.
Your legal position: what you can demand
If you purchased within 14 days and have not used the software significantly: You may cancel and claim a full refund as a consumer exercising your cooling-off right under CPA 1999. Tenorshare must honour this within 14 days of your cancellation notice.
If you purchased more than 14 days ago: You can still cancel (subscription services are not purchased goods, so you are not bound indefinitely), but Tenorshare is not obligated to refund amounts already charged. However, you have the right to prevent future charges by cancelling before the next renewal date.
If Tenorshare refuses to cancel or delays unreasonably: You may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or escalate through the National Consumer Complaints Centre (NCCC) website at nccc.org.my. Yafee recommends filing a formal complaint if Tenorshare does not respond within 5 business days or refuses your cancellation outright.
Where and how to cancel Tenorshare: step-by-step for each platform
Tenorshare cancellation routes differ depending on whether you subscribed directly via their website, the Apple App Store, or Google Play. Identify your payment method first, then follow the corresponding steps below.
Cancelling a direct Tenorshare subscription (website payment)
If you paid Tenorshare directly using a credit card, debit card, or PayPal, follow this procedure.
- Prepare your cancellation evidence before you start.
- Locate your purchase email from Tenorshare (usually sent to the address you used to register)
- Screenshot or note your product name, licence key, and current renewal date
- Save your transaction ID or order number from your bank or PayPal statement
- Visit the Tenorshare support page at tenorshare.com/support/.
- Scroll to the section labeled "How to cancel subscription" or "Subscription management"
- Note the support email address or submit a cancellation request via their online form
- Send your cancellation request to Tenorshare's support team via email or contact form.
- Subject line: "Cancellation Request for [Product Name] - [Your Email Address]"
- Include your licence key, product name, and statement that you wish to cancel all future renewals effective immediately
- Ask for written confirmation of cancellation within 24 hours
- Keep a copy of your request and Tenorshare's response for your records
- Request a cancellation confirmation email.
- Tenorshare must confirm in writing that your licence will not renew
- This confirmation should include the cancellation date and your next renewal date (which should now be "none" or "cancelled")
- If you do not receive confirmation within 24 hours on a weekday, follow up by resending your cancellation request
- Monitor your bank or PayPal account for charges after the confirmation date.
- Check your statement 3 to 5 business days after the planned renewal date to ensure no charge was processed
- If a charge appears after cancellation, contact Tenorshare immediately with proof of your cancellation request
Cancelling a Tenorshare subscription purchased via apple app store
If you subscribed through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through your Apple ID account, not directly with Tenorshare.
- Open the Settings app on your Apple device.
- On iPhone or iPad: tap Settings, then tap your name at the top, then select "Subscriptions"
- On Mac: open System Preferences, then click "Apple ID", then select "Subscriptions"
- Find the Tenorshare subscription in your active subscriptions list.
- Scroll through and locate the Tenorshare product (e.g., "ReiBoot", "iAnyGo")
- Tap on the subscription name to open its details
- Select "Cancel subscription" or "Edit subscription".
- Apple will display the cancellation date and warn you that you will lose access at the end of the current billing period
- Confirm the cancellation by tapping "Confirm" or "Cancel subscription"
- Save your cancellation confirmation.
- Apple will send a cancellation email to your Apple ID email address within minutes
- Forward this email to yourself as proof and save it with your Tenorshare records
Cancelling a Tenorshare subscription purchased via google play store
If you subscribed to Tenorshare through Google Play on an Android device, cancellation happens in the Google Play Store app or website.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner
- Select "Manage subscriptions" or "Payments and subscriptions"
- Find the Tenorshare subscription.
- Scroll through your active subscriptions and tap on the Tenorshare product
- Tap "Cancel subscription".
- Google will show you the current billing period and the date your access ends
- Confirm cancellation when prompted
- Check your Gmail for a cancellation confirmation.
- Google sends a confirmation email to your Gmail account within minutes
- Save this as proof of cancellation
What happens after you cancel: your data and access
After your cancellation is processed, your access to Tenorshare software will end at the close of your current billing period, not immediately. Tenorshare's terms do not explicitly state how long your files, logs, or recovered data remain accessible after cancellation.
Before your access expires
If you have used Tenorshare to recover data, repair files, or export logs, download or export everything you need before the cancellation date. Once your subscription ends, you may not be able to access recovered files or reports. Check Tenorshare's export or download options in each product (ReiBoot, iAnyGo, etc.) to save your work. Yafee recommends performing this step at least 48 hours before your expected access loss.
After access expires
Once your subscription ends, the software will stop functioning on your devices. You retain the right to reinstall free trial versions if you need the tool again in future, but your paid licence will not reactivate. If Tenorshare charged you after your stated cancellation date, you have grounds to request a refund by escalating to the MDTCA.
Refund policy and how to claim money back
Tenorshare's refund eligibility depends on when you purchased and whether you have used the software significantly.
When Tenorshare must refund you
Under the Consumer Protection Act 1999, you have the right to a full refund if you cancel within 14 days of purchase and have not substantially downloaded, installed, or used the software. To claim this refund:
- Contact Tenorshare's support team within 14 days of your purchase date.
- Email or submit a refund request via their support form at tenorshare.com/support/
- State "Refund request under Consumer Protection Act 1999 - cooling-off period"
- Include your purchase date, product name, and licence key
- Tenorshare must respond within 10 business days with either a refund or a reasoned refusal.
- If refused, ask in writing why Tenorshare believes you have forfeited your cooling-off right
- Save all correspondence
- If Tenorshare refuses unreasonably, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) with proof of your purchase and cancellation request.
When Tenorshare is not obligated to refund
If you purchased more than 14 days ago or have used the software substantially (downloaded, installed, or run repair/recovery tasks), Tenorshare may refuse a refund. They may argue the software was "delivered" when you received your licence key. In Malaysia, this position is defensible under CPA 1999 for digital goods, though unfair contract terms may still apply. You can cancel at any time to prevent future charges, but past charges are usually non-recoverable after the cooling-off period.
Common cancellation mistakes and how to avoid them
Most Malaysian users who struggle with Tenorshare cancellation make one of these preventable errors, but the good news is that awareness and preparation can stop them before they happen.
Mistake 1: cancelling in the wrong place
The single most common error is contacting Tenorshare support to cancel an App Store or Google Play subscription. Tenorshare's support team cannot cancel these subscriptions because they are managed by Apple and Google, not Tenorshare. You must cancel directly through your device's settings or account. If you email Tenorshare support about an App Store subscription, weeks may pass while support tells you to contact Apple, and your renewal date arrives in the meantime.
How to avoid this: Before you contact anyone, check where you paid. Open your bank statement or receipt email. If it says "Apple", "iTunes", or "Google Play", use the steps above for that platform. If it says "Tenorshare" or shows a direct card charge, contact Tenorshare support.
Mistake 2: not requesting written confirmation
Some users email Tenorshare to cancel, receive no response, and assume the cancellation went through. On the renewal date, they are charged again and have no proof they ever requested cancellation. Without written confirmation, disputing the charge with your bank becomes harder.
How to avoid this: Always ask Tenorshare in writing to confirm your cancellation. Keep their response email. If you do not receive confirmation within 24 hours, send a follow-up email saying "I have not received cancellation confirmation for my request sent on [date]. Please confirm immediately or I will escalate to the MDTCA." This creates a documented record and often prompts faster action.
Mistake 3: cancelling but not checking for phantom charges
Even after cancellation, some users forget to monitor their bank statements. If Tenorshare processes a renewal charge by error, the user only notices weeks later. After 90 days, disputing the charge with your bank becomes harder.
How to avoid this: Mark your calendar for 3 to 5 days after your renewal date. Check your bank statement or PayPal that day. If no charge appears, you are safe. If a charge appears despite cancellation, contact Tenorshare immediately with your cancellation confirmation email, then escalate to your bank's dispute team if Tenorshare does not refund within 5 business days.
Mistake 4: not exporting data before cancellation
If you used Tenorshare to recover WhatsApp messages, repair corrupted videos, or export files, you must save these outputs before your access expires. Once the subscription ends, you cannot re-access Tenorshare to download what you created. Many users discover this too late and lose their recovered data.
How to avoid this: As soon as you decide to cancel, open Tenorshare and check whether it has an "Export", "Save", or "Download" button for any files or logs you generated. Download everything to your computer. Do this before you submit your cancellation request.
Pre-cancellation checklist: what to do before you hit the cancel button
Use this checklist in the 24 hours before you cancel to ensure you do not miss critical steps.
| Action | Why it matters | Status |
|---|---|---|
| Screenshot your current licence key and renewal date | Proof of your subscription for refund disputes | [ ] Done |
| Confirm which platform you paid through (Tenorshare website, App Store, Google Play) | Ensures you cancel in the correct location | [ ] Done |
| Export or download any repaired files, recovered data, or logs | Prevents loss of data after access expires | [ ] Done |
| Save your purchase email and transaction ID | Required for refund claims under CPA 1999 | [ ] Done |
| Note the date your current billing period ends | Helps you verify that no charge appears after cancellation | [ ] Done |
| Draft your cancellation message with subject line and product details | Speeds up the cancellation process with Tenorshare support | [ ] Done |
If Tenorshare refuses to cancel: escalation steps
If Tenorshare does not respond to your cancellation request within 24 hours on a weekday, or if they refuse your cancellation outright, use this escalation path.
Step 1: formal written notice to Tenorshare
Send a second email to Tenorshare's support address with the subject line "Formal Notice: Cancellation Request - [Your Name] - [Licence Key]". State that you are cancelling your subscription effective immediately under your rights under CPA 1999. Include your original cancellation request date and request written confirmation within 24 hours. Keep a copy of this email.
Step 2: escalate to the MDTCA
If Tenorshare does not respond within 48 hours, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs. You may file online via their portal at mdtca.gov.my or contact the National Consumer Complaints Centre (NCCC) at nccc.org.my. Provide:
- Your purchase email, transaction ID, and licence key
- Copies of all emails you sent to Tenorshare requesting cancellation
- Screenshots of your subscription and renewal date
- A summary of Tenorshare's response (or lack of response)
Step 3: chargeback via your bank or payment provider
If Tenorshare continues to charge you after you have submitted a cancellation request and filed a formal complaint with the MDTCA, contact your bank or PayPal and request a chargeback for "unauthorized recurring charge" or "failure to cancel subscription as requested". Provide your bank with your cancellation request email and the MDTCA complaint reference number. Your bank will investigate and may reverse the charge within 30 to 60 days.
Pricing comparison: Tenorshare and similar tools
Before you commit to any Tenorshare subscription, consider whether alternatives offer better cancellation terms or lower costs.
| Tool / service | Function | Monthly cost (RM) | Cancellation ease | Best for |
|---|---|---|---|---|
| Tenorshare ReiBoot | iPhone repair | RM104.85 | Support ticket required | One-off repairs |
| Apple Repair Service (direct) | iPhone repair | Variable (RM200+) | One-time payment | Hardware-level issues |
| iCloud+ subscription | iPhone backup and recovery | RM14.99 | Easy (Apple ID settings) | Ongoing backup |
| Tenorshare iAnyGo | Location spoofing | RM62.85 | Support ticket required | GPS testing |
| Adobe Acrobat | PDF editing and tools | RM49.99 | Easy (Adobe account dashboard) | Professional PDF work |
| Tenorshare PDNob | PDF editing and conversion | RM71.85 | Support ticket required | Basic PDF tasks |
Why you should cancel Tenorshare: when it makes sense
Tenorshare tools are designed for specific, short-term tasks such as recovering deleted WhatsApp messages, unlocking forgotten iPhone passcodes, or repairing corrupted video files. Most users only need the software for a few hours, not months. If you fall into this category, cancellation immediately after you finish your task prevents unnecessary monthly charges.
Furthermore, Tenorshare does not offer a transparent or user-friendly cancellation experience compared to Australian or Malaysian-based software providers. The requirement to email support instead of cancelling instantly in-app or via your account dashboard creates friction and delays. If you value quick, frictionless cancellations, this is reason enough to reconsider renewal.
Contact details: how to reach Tenorshare and consumer authorities
Tenorshare support and cancellation contact
For direct cancellation requests:
- Support email: support at tenorshare.com (use the contact form at tenorshare.com/support/ for fastest response)
- Response time: 24 hours on weekdays, 48 hours during Malaysian public holidays
- What to include: Your licence key, product name, purchase email, and the statement "I wish to cancel my subscription effective immediately"
Malaysian consumer protection escalation
If Tenorshare refuses to cancel or delays unreasonably:
- Ministry of Domestic Trade and Consumer Affairs (MDTCA): mdtca.gov.my or call 1800-86-2772
- National Consumer Complaints Centre (NCCC): nccc.org.my or email complaints at [email protected]
- Your bank's dispute team: Call the customer service number on the back of your debit or credit card to request a chargeback if Tenorshare charges you after cancellation
Conclusion: cancelling Tenorshare safely in malaysia
Cancelling Tenorshare in Malaysia requires you to identify your payment platform, send a clear cancellation request, and monitor for phantom charges. The process is manageable, but Tenorshare's lack of Malaysia-specific support and its automatic renewal model make mistakes easy. Your consumer rights under the Consumer Protection Act 1999 protect you within 14 days of purchase and against unfair contract terms, but clarity and documentation are essential.
Yafee has helped thousands of consumers navigate cancellations of subscription software services, and the same principles apply here: prepare your evidence, cancel in the correct location, request written confirmation, and escalate to the MDTCA if Tenorshare ignores your request. Yafee's step-by-step guide and checklists above reduce the risk of unwanted renewals and lost data. If you have questions about your cancellation rights or need help drafting a formal complaint, Yafee's contract law specialists are available to advise you on your legal position under Malaysian consumer law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Tenorshare?
Join over 30,000 users who already trust us.