Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Tenorshare Reiboot, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Tenorshare Reiboot in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Tenorshare Reiboot
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Tenorshare Reiboot subscription with zero hassle
1
Fill in the form
Give us your details and those of your Tenorshare Reiboot subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Tenorshare Reiboot. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Tenorshare Reiboot refuses your cancellation.
Frequently asked questions
Cancel Tenorshare Reiboot: The Right Way
How to cancel Tenorshare ReiBoot and recover your money in malaysia
What Tenorshare ReiBoot is and why malaysians buy it
Tenorshare ReiBoot is a software tool-not a repair service-designed to fix iOS and iPadOS system problems on your iPhone or iPad. You install it on your Windows or Mac computer, connect your device, and use it to resolve issues such as recovery mode loops, stuck Apple logos, failed updates, and other firmware faults. The software claims to fix more than 150 iOS and iPadOS errors and covers up to 1 PC and 5 mobile devices depending on your licence type.
Malaysian users purchase access through Tenorshare's website (tenorshare.com), usually after trying the free trial version and discovering that the advanced repair features require a paid licence. You are buying a software licence linked to your device and computer, not a physical service or hands-on support. The licence is delivered immediately as a digital product, and you can start using it within minutes of purchase.
The subscription model and how it works
Tenorshare ReiBoot offers three licence types: monthly (1-month access), annual (1-year access), and lifetime (permanent access to all updates). The monthly and annual plans may renew automatically unless you cancel before the renewal date. Pricing appears in US dollars on the official website, which means you will see a foreign-currency conversion charge on your credit or debit card, typically around 1 USD to RM4.72 at current rates.
Many Malaysian users report that they purchased a single monthly plan expecting a one-off fee, only to discover that the payment renewed automatically. This happens because the payment method remains stored on the Tenorshare account after your first purchase. Once your billing cycle completes, the system charges you again unless you explicitly cancel the subscription in advance.
Why malaysians cancel Tenorshare ReiBoot
Users typically cancel for three reasons: the software resolved their issue and they no longer need it; the repair failed and they want a refund under Tenorshare's 30-day Money Back Guarantee; or they prefer an alternative tool such as PhoneRescue, Wondershare Dr.Fone, or UltFone iOS System Repair. Language barriers are also common-support is mainly in English, and technical explanations can be unclear for users unfamiliar with iOS terminology.
Support is available only through email or the online contact form on tenorshare.com. There is no Malaysian phone line, no local chat support during Malaysian business hours, and no separate cancellation address in Malaysia. This means responses may take 24-72 hours, which creates frustration when you want to cancel immediately before the next renewal charge.
Your legal position as a malaysian consumer
Your right to cancel Tenorshare ReiBoot is protected under the Consumer Protection Act 1999 (Act 599), Malaysia's primary consumer protection law. Under this Act, you have the right to cancel digital products within a cooling-off period, and Tenorshare must provide a clear and transparent cancellation method.
Furthermore, under the Distance Consumer Protection Regulations 2011 (a Malaysian subsidiary regulation), contracts for digital goods and services concluded online must include cancellation information before you buy. Tenorshare's Terms of Service do reference a 30-day Money Back Guarantee, which sits above the statutory minimum. If Tenorshare refuses to process your cancellation or refund without lawful reason, you can escalate your complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCOL), which enforces the Consumer Protection Act 1999.
Your legal position: You may cancel Tenorshare ReiBoot at any time before the next renewal date. You are entitled to a refund if the software failed to deliver its core function (e.g., it could not repair your device) or if you cancel within 30 days of purchase for any reason under Tenorshare's Money Back Guarantee. If Tenorshare denies your cancellation or refund without valid reason, lodge a complaint with MDTCCOL at www.mdtcc.gov.my or contact the National Consumer Advisory Council (NCAC).
Pricing and payment methods
Tenorshare ReiBoot pricing in Malaysian ringgit varies by licence type and renewal frequency. The table below shows typical costs at the current USD-to-RM exchange rate (1 USD approximately RM4.72).
| Licence type | Duration | Approximate cost (RM) | Auto-renewal? |
|---|---|---|---|
| ReiBoot Basic (monthly) | 1 month | RM 118-130 | Yes (auto-renews) |
| ReiBoot Pro (monthly) | 1 month | RM 165-180 | Yes (auto-renews) |
| ReiBoot Pro (annual) | 1 year | RM 230-260 | Yes (auto-renews yearly) |
| ReiBoot lifetime | Permanent | RM 370-410 | No (one-time payment) |
| Free trial | Limited features | Free (converts to paid) | No until you upgrade |
Tenorshare accepts credit cards (Visa, Mastercard, American Express), PayPal, and some regional payment gateways. All charges appear in US dollars first, then convert to ringgit on your statement. This means you may see a small foreign-exchange markup of 2-3 percent in addition to the base price. Keep your receipt and transaction ID-you will need both if you file a dispute or apply for a refund.
How to cancel Tenorshare ReiBoot: step-by-step method
Cancelling Tenorshare ReiBoot requires you to contact support directly, as there is no self-service cancellation button in your account. Yafee recommends preparing your evidence before you start, so that if support delays or denies your cancellation, you have documentation ready. Follow the steps below in order.
Step 1: gather your account and purchase information
Before contacting Tenorshare support, collect the following documents. This preparation ensures that support can locate your account quickly and process your cancellation without repeated back-and-forth emails.
- Log into your Tenorshare account (if you have one) and take a screenshot showing your current licence type, expiry date, and auto-renewal status.
- If you do not have a Tenorshare account, locate the original purchase receipt in your email inbox (search for "Tenorshare" or "ReiBoot").
- Note the order number, purchase date, and amount paid.
- Check your credit card or PayPal statement for the next scheduled billing date.
- Open your bank's mobile app or website and search for transactions from "Tenorshare" or the payment processor name.
- Write down the date you expect the next charge to appear.
- If your reason for cancellation is technical failure (e.g., the software could not fix your iPhone), gather proof of the failed repair.
- Take screenshots of any error messages the software displayed.
- Save logs from the ReiBoot software (if available) showing what action was attempted and why it failed.
- Note the iOS version of your device and the specific error you were trying to fix.
- Save all screenshots, receipts, and notes in a single folder on your computer or cloud storage.
Step 2: contact Tenorshare support via email
Tenorshare's primary support route is email. You will not reach a Malaysian phone line or live chat operator; all cancellation requests go through their online support system. Send your cancellation request to the official support email address listed on tenorshare.com.
- Visit tenorshare.com/support or tenorshare.com/contact-us.
- Look for the official support email address or use the online contact form to submit your cancellation request.
- Do not use social media messages or general enquiry forms-use only the official support channel.
- Compose your cancellation email in clear, professional English. Include the following information:
- Your full name and email address associated with the Tenorshare account.
- Your order number and the date of purchase.
- A clear statement: "I request immediate cancellation of my Tenorshare ReiBoot subscription and suspension of auto-renewal."
- The reason for cancellation (e.g., "I no longer need the software" or "The software failed to repair my device and I wish to request a refund under the 30-day Money Back Guarantee").
- If requesting a refund, state the number of days since purchase (if within 30 days).
- Attach screenshots and receipts as PDF files to your email.
- Attach your purchase receipt, account screenshot, and any error logs.
- Label files clearly (e.g., "Receipt_Order123.pdf", "Error_Screenshot_20240115.pdf").
- Send the email with a read receipt request enabled so you know when Tenorshare receives it.
Step 3: wait for tenorshare's response and confirm cancellation
Tenorshare typically responds within 24-72 hours of a support email from Malaysia. Their response may approve your cancellation, ask for more information, or offer an alternative (e.g., a refund of part of your fee). Read the response carefully and take note of what they have done.
- When you receive Tenorshare's email reply, verify that it includes:
- Confirmation that your subscription has been cancelled.
- Confirmation that auto-renewal has been disabled.
- If you requested a refund, the approval status and expected refund date (usually 5-10 business days).
- A reference number for your cancellation request.
- Save this confirmation email in a safe folder and forward a copy to yourself or print it as a PDF.
- This email is your evidence that Tenorshare processed your cancellation.
- If an unexpected charge appears on your card after this email, you can show this proof to your bank or credit card company.
- If Tenorshare's response is vague, partial, or does not explicitly state that auto-renewal is disabled, send a follow-up email asking for written confirmation of the exact cancellation date and confirmation that no further charges will occur.
Step 4: verify the cancellation on your payment method
After Tenorshare confirms the cancellation, check your payment method to confirm that auto-renewal has truly been stopped. This is your final safety check.
- Log into your credit card or PayPal account and look for any recurring payment agreements or subscriptions linked to Tenorshare.
- For credit cards: check the card statement or the "recurring payments" section of your bank's app.
- For PayPal: go to Settings > Payments > Manage automatic payments and search for Tenorshare.
- If an active recurring payment still shows, contact your bank or PayPal immediately and request that they cancel the recurring payment on their end as well.
- Mark the next expected billing date on your calendar as a reminder.
- One week before that date, check your bank account to confirm that no new charge from Tenorshare appears.
- If a charge does appear after you cancelled, this is a billing error and you have the right to dispute it (see "Refunds and chargebacks" below).
Refunds and how to request them
Tenorshare ReiBoot includes a 30-day Money Back Guarantee, which means you can request a full refund within 30 days of purchase if you are not satisfied with the software. The refund must be requested through support; it will not process automatically.
If your refund request is denied or delayed beyond 10 business days, you have additional rights under the Consumer Protection Act 1999. Yafee advises keeping records of all communication so that if you need to escalate to MDTCCOL, you have a complete file.
How to request a refund
- Send a cancellation and refund request email to Tenorshare support using the same method described in Step 2 above.
- Include the phrase: "I request a full refund under the 30-day Money Back Guarantee."
- Calculate the number of days between your purchase date and today and include this in your email (e.g., "It has been 18 days since purchase").
- State the reason: technical failure, wrong purchase, duplicate charge, or general dissatisfaction.
- Attach proof of purchase and any error logs if the reason is technical failure.
- Include the receipt, screenshots of error messages, and a clear description of what you attempted to repair and why it failed.
- Tenorshare will respond with either approval or denial within 3-5 business days.
- If approved, the refund is processed to your original payment method within 5-10 business days.
- If denied, request a detailed explanation in writing and ask which Consumer Protection Act provision Tenorshare is relying on to deny the refund.
If Tenorshare denies your refund
If Tenorshare refuses to refund your money and you believe the refusal is unreasonable, you have a legal right to escalate your complaint. The Consumer Protection Act 1999 entitles you to dispute unfair contract terms and trading practices. Here is how to escalate:
- Gather all communication between you and Tenorshare (emails, screenshots, receipts, and cancellation confirmations).
- Prepare a written complaint summarizing:
- The date you purchased Tenorshare ReiBoot and the amount paid.
- The reason you requested a refund (e.g., software failure, wrong product purchased).
- The date you submitted your refund request to Tenorshare.
- Tenorshare's response and reason for denial.
- Why you believe their denial violates the Consumer Protection Act 1999 (e.g., breach of warranty that the software performs its intended function).
- Contact the Ministry of Domestic Trade and Cost of Living (MDTCCOL) at www.mdtcc.gov.my or call 1-800-886-800.
- Provide your complaint in writing (email or postal) with all attached evidence.
- MDTCCOL will review your case and may issue a directive to Tenorshare to refund your money if they find in your favour.
Chargeback via your bank
If more than 30 days have passed since purchase and Tenorshare has not refunded your money, you may initiate a chargeback through your bank or credit card company. This is a formal dispute process that reverses the charge in your favour if the bank agrees that you did not authorize it or that the merchant failed to deliver the service.
- Contact your bank or credit card issuer directly (phone number is on the back of your card).
- Explain that you requested a cancellation and refund from Tenorshare but they denied it despite the 30-day guarantee.
- Request to open a dispute or chargeback case.
- Provide the bank with:
- Your original transaction receipt and the transaction ID.
- All emails from Tenorshare, including their refund denial.
- Screenshots of the software error or evidence that the service did not work as advertised.
- The bank will investigate and rule in your favour or Tenorshare's favour within 30-60 days. If the bank rules in your favour, the charge is reversed and you receive a credit to your account.
Common mistakes when cancelling Tenorshare ReiBoot
Cancelling Tenorshare ReiBoot is straightforward if you follow the correct process, but many users make avoidable mistakes that delay or complicate their cancellation. Here are the most common errors and how to avoid them.
Mistake 1: uninstalling the software without cancelling the subscription
Deleting the ReiBoot software from your computer does not cancel your subscription or stop auto-renewal. The licence remains active on Tenorshare's servers, and your payment method will continue to be charged on each renewal date. You must contact Tenorshare support to cancel the licence itself.
Solution: Always contact Tenorshare support by email before uninstalling the software. Once you receive written confirmation that your subscription is cancelled, you can safely delete the software from your computer.
Mistake 2: assuming you can cancel through the Tenorshare website account page
Unlike Netflix or Spotify, Tenorshare ReiBoot does not offer a "Cancel Subscription" button in your account dashboard. There is no self-service cancellation portal. This confuses many users who expect to find a cancel option after logging in. Consequently, they delay contacting support and miss the 30-day refund window.
Solution: Go directly to the support contact page on tenorshare.com and send an email. Do not waste time searching the account page for a cancel button-it does not exist. Yafee advises sending your cancellation email as soon as you decide to cancel, even if you are still within the refund window.
Mistake 3: not keeping a copy of the cancellation confirmation email
Some users delete Tenorshare's cancellation confirmation email, assuming the matter is resolved. Later, when they see an unexpected charge on their card, they have no proof that they cancelled. Their bank requires evidence that they requested a cancellation; without the email, the chargeback is harder to win.
Solution: Save the cancellation confirmation email in a dedicated folder on your computer or cloud storage (Google Drive, Dropbox, OneDrive). Forward a copy to yourself immediately after receiving it. Print a PDF backup if possible. This file is your legal evidence that you cancelled on a specific date.
Mistake 4: cancelling too close to the renewal date
If you submit your cancellation email one day before your renewal date and Tenorshare takes 48 hours to respond, you may be charged again before they process the cancellation. Malaysian working hours and weekends can also delay responses, meaning a Friday cancellation request may not be processed until Monday or Tuesday.
Solution: Send your cancellation request at least 5-7 days before your next renewal date. This gives Tenorshare enough time to process it without the system charging you again. Check the next billing date on your receipt or bank statement before you contact support, and calculate backwards to find a safe cancellation date.
Mistake 5: not requesting a refund explicitly if eligible
Some users send a cancellation email but do not mention the 30-day Money Back Guarantee or request a refund. Tenorshare processes the cancellation (stopping auto-renewal) but does not refund the original purchase price. If you purchased within the last 30 days and the software did not work, you are entitled to a refund, but you must ask for it in writing.
Solution: If you cancel within 30 days of purchase, always include this sentence in your support email: "I request a full refund under the 30-day Money Back Guarantee, plus cancellation of my subscription." Be explicit. Do not assume Tenorshare will infer your intent.
After your cancellation: what to expect
Once you receive written confirmation that your Tenorshare ReiBoot subscription has been cancelled, the process is mostly complete. Nevertheless, a few final actions will protect you from unexpected charges and ensure that your cancellation is permanent. Yafee recommends performing the following checks after your cancellation is confirmed.
Verification checklist
- Wait 1-2 business days after receiving the cancellation confirmation, then check your email for any automated receipt from Tenorshare confirming the cancellation (some systems send automatic confirmations after manual processing is complete).
- Log into your credit card or PayPal account and search for any recurring payment agreements still linked to Tenorshare.
- If you find an active recurring payment, contact your bank or PayPal immediately and cancel it from their end as well.
- Set a calendar reminder for 3-5 days after your original next-renewal date.
- On that date, check your bank or credit card statement to confirm that no charge from Tenorshare appeared.
- If a charge appears, this is a billing error and you can dispute it immediately (see "Refunds and chargebacks" above).
- Uninstall the Tenorshare ReiBoot software from your computer only after you have confirmed that cancellation is permanent.
- Right-click the ReiBoot application and select Uninstall (Windows) or drag it to Trash (Mac).
- Restart your computer to ensure all traces are removed.
Tenorshare ReiBoot contact information for malaysia
Tenorshare does not maintain a dedicated cancellation address or Malaysian office for ReiBoot. All cancellation and support requests must be directed to Tenorshare's international support system. Use the contact details below to submit your cancellation email.
| Contact method | Details | Response time |
|---|---|---|
| Email support | Visit tenorshare.com/support or tenorshare.com/contact-us and use the official support form | 24-72 hours |
| Mailing address (Hong Kong) | Unit 3007, 30/F, Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Hong Kong | 5-10 business days |
| Refund or chargeback dispute | Contact your bank or credit card issuer directly; provide Tenorshare's transaction ID and your cancellation email as evidence | 30-60 days (bank processing) |
| Consumer complaint (Malaysia) | Ministry of Domestic Trade and Cost of Living (MDTCCOL), www.mdtcc.gov.my, Tel: 1-800-886-800 | Depends on case complexity |
For Malaysian consumers, the most reliable cancellation route is email support through tenorshare.com. Response times are typically 24-72 hours, although weekend and Malaysian public holiday delays may extend this. If Tenorshare fails to respond within 5 business days or denies your cancellation without reasonable cause, escalate your complaint to MDTCCOL using the contact details above.
Why choose yafee for contract cancellation guidance
Cancelling software subscriptions like Tenorshare ReiBoot can be frustrating when the cancellation process is unclear and support is slow. Yafee specializes in helping Malaysian consumers navigate digital service cancellations, refunds, and disputes with international software vendors. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunded amounts, and escalate complaints when merchants refuse to honor their cancellation rights.
Yafee's guidance is grounded in Malaysian consumer law-the Consumer Protection Act 1999 and the Distance Consumer Protection Regulations 2011-so you know your rights are backed by statute. If you encounter problems when cancelling Tenorshare ReiBoot, Yafee provides a step-by-step template for escalating complaints to MDTCCOL and tips for disputing unauthorized charges with your bank.
Visit yafee.com today to explore guides on cancelling other software subscriptions, requesting refunds from international merchants, and protecting your payment methods from recurring charges. Yafee is your trusted partner in reclaiming control over your digital spending and ensuring that Malaysian consumer law works in your favour.