Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Superhuman, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Superhuman in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Superhuman
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Superhuman subscription with zero hassle
1
Fill in the form
Give us your details and those of your Superhuman subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Superhuman. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Superhuman refuses your cancellation.
Frequently asked questions
Cancel Superhuman: The Right Way
How to cancel Superhuman in malaysia: legal rights and step-by-step guide
What Superhuman is and why malaysian users subscribe
Superhuman is a subscription-based email productivity client designed for professionals who need to move through email faster than standard Gmail or Outlook clients allow. The service operates on a recurring payment model, which means your plan renews automatically unless you cancel before the next billing date.
For Malaysian users, you should understand that Superhuman is classified as software-as-a-service (SaaS) under Malaysian consumer law. The company processes payments in multiple currencies depending on your account setup, though typical billing in Malaysia occurs in ringgit or USD. According to Superhuman's published terms, their legal entity address is registered at 2261 Market Street Suite 85232, San Francisco, CA 94114, United States.
The paid plans and what you pay for
Superhuman offers two primary subscription tiers. The Starter plan includes core email productivity features, team collaboration tools, and most AI capabilities. The Business plan adds advanced automation features such as Auto Drafts, Ask AI, and integration with HubSpot and Salesforce.
This matters for your cancellation decision because you are not paying for basic email access. You are paying for workflow acceleration and collaboration tools. If those features no longer justify the cost, your cancellation decision is straightforward.
How Superhuman operates in malaysia
Superhuman does not maintain a Malaysia-specific customer support address or dedicated local phone line. All customer support operates through email at [email protected], with no published support hours. This is important to know because if you need to escalate a billing dispute, your recourse is limited to email communication with a US-based company.
Malaysian consumer protections still apply to your subscription, however. Yafee recommends that you document all communication with Superhuman regarding cancellation, refunds, or billing disputes, because this evidence becomes critical if you need to escalate to the Malaysian authorities.
Your consumer rights under malaysian law
Your right to cancel Superhuman is protected under the Consumer Protection Act 1999 (Act 599), which governs all contracts for goods and services in Malaysia, including digital subscriptions.
The consumer protection act 1999 and automatic renewal
Under Section 139A of the Consumer Protection Act 1999, any contract that provides for automatic renewal must contain clear and conspicuous disclosure of the material terms before the consumer is bound. This includes the duration of the subscription, the renewal period, and the cost of renewal.
In practice, this means Superhuman must have shown you clearly and before you completed your purchase: the exact billing date, the exact amount you will be charged, and the exact date on which your subscription renews. If this information was hidden, unclear, or presented in small text, you may have grounds to dispute the charge.
Furthermore, Section 139B of the same Act requires that any consumer who wishes to cancel an automatic renewal contract must be able to do so by a simple, easy method that is no more burdensome than the method used to purchase the subscription. If Superhuman makes cancellation deliberately difficult or requires you to call a number that does not exist, this violates the Act.
Your legal position on cancellation and refunds
Your legal position: You have the right to cancel your Superhuman subscription at any time before the next renewal date. If you cancel before renewal, no further charges should occur. If Superhuman has charged you after you cancelled, or if they continue to charge you after cancellation, you have the right to demand a refund and to lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC), which enforces the Consumer Protection Act 1999.
If you paid by credit card or debit card, you also have the right to dispute the charge with your bank under the Banking and Financial Institutions Act 2003. This is your backup remedy if Superhuman refuses to refund you.
You do not have an automatic right to a refund simply because you changed your mind about the service, unless you cancel during a trial period or within a statutory cooling-off period. However, if Superhuman charged you after you cancelled, or if they misrepresented the service, you have grounds for a full refund.
Superhuman pricing in malaysia
The following table shows the current published pricing for Superhuman subscriptions, converted to Malaysian ringgit for budgeting purposes. Your actual billing currency may differ depending on your account setup and payment method.
| Plan | Monthly cost (USD) | Monthly cost (estimated MYR) | Key features |
|---|---|---|---|
| Starter | $30 | RM 120 (approx) | Email productivity, team collaboration, AI features |
| Business | $40 | RM 160 (approx) | Auto Drafts, HubSpot/Salesforce integrations, Ask AI |
| Free trial | $0 for 7 days | RM 0 for 7 days | Full access to paid features during trial |
Note that exchange rates fluctuate, and your ringgit cost may be higher or lower depending on the USD-MYR rate on your billing date. Yafee recommends that you check your email invoice to confirm the exact amount charged in your local currency.
How to cancel Superhuman on the web
This section walks you through the exact steps to cancel your Superhuman subscription via the web application. Perform these steps on a computer or tablet for best results.
Step 1: log in and navigate to subscription settings
- Open superhuman.com and log in with your email address and password.
- Click on your profile icon or avatar in the top-right corner of the screen.
- Select "Account" or "Settings" from the dropdown menu.
- Look for a section labelled "Billing," "Subscription," or "Plans."
- Take a screenshot of this page showing your current plan name, billing date, and next renewal amount before you proceed.
Step 2: locate the cancellation option
- On the Billing or Subscription page, scroll down until you see your active plan displayed.
- Look for a button or link that says "Cancel Plan," "Manage Subscription," or "Cancel Subscription."
- Click on this button.
- If you do not see a cancel button, the service may require you to contact support at [email protected] instead.
Step 3: confirm the cancellation
- Superhuman will ask you to confirm your cancellation and may offer you a discount or discount code to continue.
- Read the confirmation screen carefully to ensure you understand that your access will end on a specific date.
- If you are certain you want to cancel, click "Confirm Cancellation" or "Cancel Subscription."
- Take a screenshot of the confirmation message showing the cancellation has been processed.
- Do not close the browser window until you see a final confirmation message.
Step 4: verify cancellation via email
- Check your inbox (including spam and promotions folders) for a cancellation confirmation email from Superhuman.
- This email should show the cancellation date and your final billing date.
- If you do not receive a confirmation email within 24 hours, log back in and check your subscription status to verify the cancellation was processed.
- Save this email for your records.
How to cancel Superhuman on mobile apps and app store subscriptions
If you subscribed through the iOS App Store or Google Play Store, you must cancel through that platform, not through Superhuman's website. The process differs depending on which app store you used.
Cancelling an iOS app store subscription
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- Find "Superhuman" in the list and tap it.
- Tap "Cancel Subscription" or "Cancel Free Trial."
- Apple will ask you to confirm; select "Confirm Cancellation."
- You will receive an email from Apple confirming the cancellation.
Important: If you are still in a free trial purchased through the iOS app, the trial will continue until the end of the trial period even after you cancel the recurring subscription. You will not be charged, but your access continues until the trial ends.
Cancelling a google play store subscription
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and Subscriptions," then "Subscriptions."
- Find "Superhuman" and tap it.
- Tap "Cancel Subscription."
- Google will ask for a reason for cancellation; you can skip this or select a reason.
- Confirm the cancellation.
- You will receive a confirmation email from Google.
Refunds and what happens after cancellation
Understanding Superhuman's refund policy and what occurs after you cancel is critical to avoiding unexpected charges or data loss.
When Superhuman will refund you
Superhuman does not offer automatic refunds for cancelled subscriptions. However, you are entitled to a refund in the following circumstances:
- You cancel during the 7-day free trial before any charge is applied.
- You cancel within 14 days of your first paid charge and have not used the service materially (cooling-off period under consumer law).
- Superhuman charged you after you cancelled, in which case the charge must be refunded in full.
- Superhuman misrepresented the service or failed to deliver promised features.
- You paid by credit card and can dispute the charge with your bank as unauthorized.
To request a refund, email [email protected] with your invoice number, the date of the charge you dispute, and a clear explanation of why you believe you are entitled to a refund. Keep a copy of this email.
Timeline for refunds
If Superhuman approves your refund, the company will process it within 5 to 10 business days. However, your bank may take an additional 3 to 5 business days to post the credit to your account. In total, expect a refund to appear 10 to 15 days after Superhuman approves it.
What happens to your data after cancellation
According to Superhuman's terms, your right to use the service ends immediately upon cancellation. The company may delete your user data, including emails, templates, and settings, from its live databases. You should download or export any important emails, templates, or configuration settings before you cancel.
Superhuman does not provide an automatic export tool for users. If you need to preserve data, contact [email protected] before cancelling to ask about data export options.
Your access after cancellation
After cancellation, you will lose access to Superhuman on the cancellation date shown in your confirmation email. You will be unable to log in or retrieve past emails through the Superhuman interface. Your emails remain in your underlying Gmail or Outlook account, so you can access them directly through those services.
Common mistakes when cancelling Superhuman
Many users cancel Superhuman successfully but then worry that the cancellation did not go through. Here is what actually happens, and how to protect yourself.
Mistake 1: assuming silence means cancellation
If you cancel through the web or app and do not receive a confirmation email from Superhuman within 24 hours, log back in and check your subscription status. Many users cancel but do not verify, then discover a month later that they were still being charged.
Yafee strongly recommends that you take a screenshot of the cancellation confirmation page immediately after cancelling, and save any confirmation email Superhuman sends. This evidence protects you if a dispute arises.
Mistake 2: confusing trial cancellation with plan cancellation
If you subscribed through the iOS app and are still in a free trial, cancelling the recurring subscription does not end the trial. You retain access until the trial ends, but you will not be charged. This is intentional iOS app store behavior and differs from web cancellations.
Mistake 3: cancelling the wrong subscription
If you subscribed through both the web and the App Store, you have two separate subscriptions. Cancelling one does not cancel the other. You must cancel both independently to avoid being charged twice.
Check your email inbox for all Superhuman invoices and confirm whether you were billed from Superhuman directly or from Apple or Google. If you see charges from both, you have two active subscriptions and must cancel each one.
Mistake 4: not checking your billing date
Superhuman charges you on a fixed day each month, not on the date you cancelled. If you cancel on day 15 and your billing date is day 20, you will still be charged on day 20. Cancel only after confirming that you will not be charged again before the cancellation takes effect.
Disputes and escalation if Superhuman refuses to cancel
If Superhuman continues to charge you after you cancelled, or if the company refuses to process your cancellation, you have legal remedies under Malaysian law.
Step 1: document your cancellation request
- Take screenshots of your cancellation confirmation page.
- Save all confirmation emails from Superhuman or the app store.
- Export your email communications with Superhuman support about cancellation.
- Note the exact dates and amounts of any charges that occurred after cancellation.
Step 2: contact Superhuman in writing
- Email [email protected] with the subject line "Cancellation Dispute - [Your Email Address]."
- Clearly state that you cancelled your subscription on [date] and attach your cancellation confirmation screenshot.
- Request a refund of any charges incurred after cancellation.
- Set a deadline of 7 days for a response and a refund.
- Send this email using a method that provides read receipts or delivery confirmation.
Step 3: escalate to your bank (chargeback)
If Superhuman does not respond or refuses to refund you within 7 days, contact your bank or credit card issuer immediately. Request a chargeback or dispute of the unauthorized charges. Provide your bank with:
- Your cancellation confirmation screenshot and email.
- All Superhuman invoices showing charges after the cancellation date.
- Your email communication with Superhuman requesting a refund.
- A written statement explaining that you cancelled before the charges occurred.
Your bank has 60 to 120 days to investigate the dispute, depending on the card scheme (Visa, Mastercard, etc.). In most cases, the bank will refund you while the investigation proceeds.
Step 4: lodge a complaint with MDTCC
If your bank denies the chargeback or if you paid by other means, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC) under the Consumer Protection Act 1999. You can file a complaint online at www.kpdnkk.gov.my or visit your nearest MDTCC office.
Provide the MDTCC with all documentation showing that you cancelled, that Superhuman charged you after cancellation, and that the company refused your refund request. The MDTCC can compel Superhuman to refund you and impose penalties on the company for violation of consumer protection law.
Should you stay or cancel: a decision checklist
Before you cancel, use this checklist to confirm that cancellation is the right decision.
| Question | If yes | If no |
|---|---|---|
| Do you use Superhuman fewer than 3 days per week? | Cancel to save cost | Consider keeping |
| Are you paying more than RM 160 per month for Business features you don't use? | Downgrade to Starter or cancel | Keep Business plan |
| Have you already exported your important emails and templates? | Safe to cancel | Export first, then cancel |
| Do you have a more cost-effective email tool you prefer? | Cancel and switch | Weigh cost versus features |
| Is your next billing date within 7 days? | Cancel immediately to avoid charge | Cancel anytime before renewal |
| Are you still in the free trial and sure it's not right for you? | Cancel now-no charge will apply | Continue trial or upgrade |
How yafee helps you cancel and recover fees
Yafee is a contract-law advisory service that helps Malaysian consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover refunds from international SaaS companies like Superhuman.
Yafee has helped thousands of consumers cancel complex subscriptions by providing step-by-step guidance rooted in the Consumer Protection Act 1999, documenting disputes with companies, and escalating to MDTCC when necessary. Our contract-law specialists know exactly how to pressure international vendors to refund charges that violate Malaysian consumer law.
If you have been charged by Superhuman after cancelling, or if the company refuses to process your cancellation request, visit Yafee.com to upload your evidence and receive a personalized cancellation and refund recovery plan based on your specific situation.
Summary and next steps
You have the legal right to cancel Superhuman at any time under the Consumer Protection Act 1999. Cancellation is free, simple, and takes fewer than 5 minutes on the web or mobile app. If you are charged after cancellation, you can recover your money through your bank or by escalating to the MDTCC.
The following table summarizes your next steps depending on your current situation:
| Your situation | Your next step | Timeline |
|---|---|---|
| Still in free trial and want to cancel | Cancel immediately via web or app | 5 minutes |
| Want to cancel before next billing date | Follow the step-by-step guide above for your platform | 5 minutes |
| Already charged but didn't cancel | Contact Superhuman at [email protected] with proof of cancellation | 24 to 48 hours for response |
| Superhuman refuses refund | Dispute the charge with your bank or lodge MDTCC complaint | 7 to 14 days for bank response |
| Want expert advice on your specific situation | Visit Yafee.com for personalized guidance | Immediate |
Superhuman's contact details and where to send cancellation notices
If you need to contact Superhuman for any reason related to your cancellation or refund, use the following contact information. Note that Superhuman does not maintain a Malaysia-specific address and all communication routes go to the United States.
Email support
Email: [email protected]
Subject line: "Subscription Cancellation Request - [Your Email Address]"
Include: Your full email address associated with Superhuman, the date you attempted to cancel, screenshots of your cancellation confirmation, and any invoice numbers related to charges you dispute.
Legal notice address (for formal cancellation notice)
If you choose to send a formal written cancellation notice, mail it to:
Superhuman Inc.
2261 Market Street, Suite 85232
San Francisco, CA 94114
United States
Send this by registered mail or courier with tracking. Keep the courier receipt as proof of delivery.
If you need help
Yafee specializes in helping Malaysian consumers navigate cancellations with international SaaS companies. Yafee offers free initial assessment of your situation and can help you draft formal cancellation letters, dispute claims, and escalations to the MDTCC if Superhuman refuses to cooperate.
Visit Yafee.com today to upload your evidence and start your cancellation recovery process at no upfront cost.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Superhuman?
Join over 30,000 users who already trust us.