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Frequently asked questions
Cancel Superhuman: The Right Way
How to cancel Superhuman and reclaim your inbox time in the philippines
What Superhuman is and why people cancel
Superhuman is a premium email client built for professionals and teams who spend their entire day managing messages. The San Francisco-based service, operated by Superhuman Labs, Inc. since 2017, positions itself not as a free Gmail replacement but as a ₱1,650 monthly productivity tool with AI-powered shortcuts, team collaboration features, and integrations for power users.
The service delivers efficiency gains until your first billing cycle arrives. Many users in the Philippines discover that the cost adds up quickly, the learning curve steeper than expected, or the features simply do not justify the recurring charge month after month. If that describes your situation, Yafee is here to walk you through a clean, fast cancellation process grounded in Philippine consumer law.
Superhuman's pricing and billing structure
Superhuman operates on a monthly recurring subscription model with three main tiers. The Starter plan costs $30.00 USD (approximately ₱1,650) per month and includes the core email client, keyboard shortcuts, shared conversations, and AI-assisted features. The Business plan runs $40.00 USD (approximately ₱2,200) monthly and adds auto-draft composition, custom label automation, and integrations with HubSpot and Salesforce. Enterprise plans are quoted on demand for larger organisations.
Your subscription renews automatically on the same date each month unless you cancel before the billing date arrives. The company does not disclose a formal cooling-off period in its public Terms of Service, which means once your payment clears, your options for a refund shrink significantly. That timing pressure is exactly why understanding the cancellation process matters before frustration sets in.
| Plan | Monthly cost (USD) | Monthly cost (PHP) | Best for |
|---|---|---|---|
| Starter | $30.00 | ₱1,650 | Solo users wanting email productivity |
| Business | $40.00 | ₱2,200 | Teams needing CRM integrations |
| Enterprise | Custom quote | Custom quote | Large organisations with custom needs |
Why filipino users cancel Superhuman
The three most common reasons users reach out to Yafee for cancellation guidance are cost, underutilisation, and better alternatives. A ₱1,650 monthly bill translates to ₱19,800 annually. For many professionals, that is a significant investment that needs to justify itself week after week.
Others find that Superhuman's power features-keyboard shortcuts, AI-assisted drafts, advanced triage-require weeks to master. If you cancel within your first month because the interface feels overwhelming rather than efficient, you have every reason to expect your money back. That is where Yafee's guidance on your consumer rights becomes important.
Your consumer rights when cancelling Superhuman in the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a purchaser of digital services, including email subscriptions.
Key protections under philippine consumer law
The Consumer Act grants you the right to receive goods and services that are safe, of good quality, and accurately described by the seller. If Superhuman fails to deliver the service as described, charges you without clear consent, or uses deceptive billing practices, you have grounds to dispute the charge. The law also establishes that merchants must provide transparent pricing, clear cancellation pathways, and responsive customer support.
Superhuman's automatic renewal subscription falls squarely under consumer protection scrutiny. The law states that subscriptions with auto-renewal must have explicit, affirmative consent before the first charge and clear, simple cancellation mechanisms. If Superhuman makes cancellation difficult or obscures the process, you can file a complaint with the Department of Trade and Industry (DTI), which enforces the Consumer Act and investigates unfair or deceptive practices.
Your legal position
You have the right to cancel your Superhuman subscription at any time before the next billing cycle. You are entitled to transparent information about the cancellation process, and you can request a refund if you cancel within 14 days of the initial charge (or within 7 days under certain circumstances). If Superhuman refuses to cancel your account or continues charging you after you request cancellation, you can escalate your complaint to the DTI's Consumer Welfare and Protection Division or file a chargeback with your credit card issuer or bank.
How to cancel Superhuman: three methods
Superhuman offers three official cancellation routes, each with specific steps you must follow to ensure your subscription terminates before the next billing date.
Method 1: cancel using the in-app command (fastest)
The quickest way to cancel your Superhuman subscription is to use the built-in command interface while you have the application open.
- Open the Superhuman application on your computer (Windows, Mac, or web browser).
- Superhuman is a desktop-first client, so mobile cancellation via this method is not possible.
- Press Cmd+K (Mac) or Ctrl+K (Windows/Linux) to open the command palette.
- A search box will appear at the top of your inbox.
- Type "Cancel Subscription" in the search field.
- The command should appear as an option in the dropdown menu.
- Click on "Cancel Subscription" or press Enter.
- You will be directed to a confirmation screen.
- Confirm that you want to cancel by clicking the final "Cancel Subscription" button.
- Do not leave this page until you see a confirmation message.
- Take a screenshot of the confirmation message and save it to your records.
- This serves as proof that you initiated cancellation on that date.
Method 2: cancel by email (safest for proof)
Email cancellation creates a clear paper trail and is the safest method if you later need to dispute a charge or provide evidence to your bank.
- Log into your Superhuman account and note your registered email address.
- This is the address associated with your billing account.
- Open your email client (Gmail, Outlook, etc.) and compose a new message to [email protected].
- Do not use a reply to a previous email; start a fresh message to ensure it reaches the cancellation queue.
- Write a clear subject line: "Cancellation Request: [Your Email Address]"
- Example: "Cancellation Request: [email protected]"
- In the email body, include the following information:
- Your full name
- The email address registered to your Superhuman account
- Your request to cancel effective immediately or before your next billing date
- A request for written confirmation once the cancellation is processed
- Send the email and note the date and time you sent it.
- Superhuman typically responds within 24 to 48 business hours.
- When you receive the confirmation email from Superhuman, forward it to yourself with the subject line "Superhuman Cancellation Confirmation" and file it in a dedicated folder.
- Store this indefinitely as proof of cancellation.
Method 3: cancel by certified mail (for escalation)
If Superhuman does not respond to your email within 7 days or refuses to cancel your account, send a formal cancellation notice by certified mail to their registered address. This method creates a legal record and is recognised by the DTI and financial institutions.
- Visit your nearest post office or use a courier service that offers certified mail (e.g., 2Go, LBC, or Philpost certified mail).
- Certified mail includes a tracking number and proof of delivery.
- Write a formal letter on plain paper that includes:
- Your full name and address in the Philippines
- The email address registered to your Superhuman account
- Your account billing amount and subscription plan
- A clear statement: "I hereby request immediate cancellation of my Superhuman subscription effective [today's date]. I further request written confirmation of this cancellation."
- Your signature and the date
- Mail the letter to: Superhuman Labs, Inc., 1355 Market Street, Suite 200, San Francisco, CA 94103, USA.
- Include both the certified mail receipt and a photocopy of your letter in your records.
- Wait 14 days for a response. If you do not receive confirmation, proceed to file a complaint with the DTI.
- The DTI will contact Superhuman on your behalf and require them to respond within 15 days.
Refund eligibility and what to expect
Whether you receive a refund depends on the timing of your cancellation and the reason you are cancelling.
Refund timelines and conditions
If you cancel before your next scheduled billing date, you will not be charged again, but you will lose access to Superhuman at the end of your current billing cycle. For example, if your next billing date is 15 March and you cancel on 5 March, you retain access until 14 March at 11:59 p.m., then your account locks.
Refunds for already-charged amounts are not automatic under Superhuman's standard terms. However, under the Consumer Act of the Philippines, you are entitled to a refund if you cancel within 7 to 14 days of your initial charge and the service has not delivered value, or if you were charged without proper consent. If you believe you qualify for a refund, you must request it explicitly in your cancellation email or certified letter.
To request a refund, include this sentence in your cancellation message: "I request a full refund of my most recent subscription charge (dated [date], amount ₱1,650 or $30.00) on the grounds that I am cancelling within [X days] of the charge and the service has not met my expectations as described."
Chargeback as a last resort
If Superhuman continues to charge you after you have cancelled, or if they refuse to process your cancellation despite documented requests, you can file a chargeback with your bank or credit card issuer. Contact your bank's fraud or dispute department, provide your cancellation emails and certified mail receipts, and request a chargeback for unauthorised charges. The bank will typically investigate within 30 days and refund you provisionally while they gather evidence from Superhuman.
Timeline and what happens after you cancel
Understanding the sequence of events after cancellation prevents confusion and protects your rights.
Immediate (day of cancellation)
Once you complete cancellation via the in-app command or email, your subscription status changes to "Cancelled" in your account settings. You retain full access to Superhuman until the end of your current billing cycle. No additional charges are applied after you cancel, even if you continue to use the service during the remainder of your paid period.
Before your next billing date
Log into your Superhuman account settings and navigate to Billing or Subscription. Confirm that your status shows "Cancelled" and that no payment method is listed as active. If your payment method still appears on file, contact [email protected] again and request that it be removed. Yafee recommends checking this 3 days before your original billing date to catch any errors.
After your billing date passes
Once your billing date passes without a charge, your account enters a read-only or locked state. You will no longer receive email notifications or access to new features, and your keyboard shortcuts will not function. After 30 days of inactivity, Superhuman may delete your account and associated data. If you need to recover any emails or settings before deletion, export them during the active period.
If you are charged after cancellation
If you receive a charge after you have cancelled, do not panic. Contact your bank immediately and inform them of the unauthorised charge. Provide the bank with screenshots of your cancellation confirmation and any emails from Superhuman. Your bank can freeze the transaction pending investigation. Simultaneously, send a formal complaint to the DTI at dti.gov.ph or visit your nearest DTI office in your region.
Common cancellation mistakes to avoid
Cancellation is straightforward if you follow these steps, but small errors can delay the process or leave you vulnerable to continued charges.
Mistake 1: forgetting to confirm before your next billing date
The most common error is cancelling but failing to check that the cancellation processed successfully. Always verify your subscription status in your account settings within 24 hours of initiating cancellation. If the status still shows "Active," contact support immediately and use Method 2 (email) or Method 3 (certified mail) as backup.
Mistake 2: deleting the app instead of cancelling the subscription
Uninstalling Superhuman from your computer does not cancel your subscription. The app is merely the interface; your subscription exists on Superhuman's servers. You must explicitly cancel through one of the three methods described above, or your account will continue to charge you monthly.
Mistake 3: cancelling without saving confirmation
Always take a screenshot of your cancellation confirmation and save the confirmation email to a dedicated folder. If a dispute arises 60 days later, you will need this proof. Yafee strongly recommends saving cancellation confirmations to cloud storage (Google Drive, OneDrive) so that they remain accessible even if your computer fails.
Mistake 4: using an old or inactive email address for cancellation requests
When you email [email protected], use the email address registered to your billing account, not a personal or forwarding address. If you send the cancellation request from a different email, support may ask for additional identity verification, which delays the cancellation. Cross-reference your registered email by logging into your account settings before you send the cancellation request.
Mistake 5: not requesting a refund explicitly
If you cancel within 7 to 14 days of being charged and you want a refund, you must ask for it directly. Do not assume that cancelling automatically triggers a refund. Include the refund request in your cancellation email or letter so that support knows your intention from the start.
Pricing comparison: is Superhuman worth it for philippine users?
Before you commit to cancellation, consider whether the cost genuinely exceeds the value you receive.
| Factor | Superhuman (₱1,650/month) | Gmail free or Outlook.com free | Verdict for Philippines users |
|---|---|---|---|
| Cost per month | ₱1,650 (Starter) | Free | Superhuman adds ₱19,800 annually |
| Keyboard shortcuts | Yes, customisable | Limited or none | Superhuman wins if you process 100+ emails daily |
| AI-assisted drafts | Yes, on Starter plan | Gmail Magic Compose (limited) | Marginal difference for most users |
| CRM integrations | HubSpot, Salesforce (Business plan) | Zapier workarounds available | Superhuman faster if you use HubSpot/Salesforce daily |
| Best for | Sales teams, high-volume email users | General professionals, budget-conscious | Cancel if you use fewer than 50 emails daily |
Step-by-step checklist before and after cancellation
Use this checklist to ensure you cancel correctly and leave no loose ends.
Before you cancel
- Log into your Superhuman account and note the exact date of your next billing date.
- Export or backup any email templates, keyboard shortcut customisations, or other settings you created (optional but recommended).
- Confirm your registered email address matches your account settings.
- Ensure you have access to the email account used to register Superhuman (you will need it if support contacts you).
- Take a screenshot of your current subscription plan and billing details.
During cancellation
- Use Method 1 (in-app command) if you want the fastest cancellation; use Method 2 (email) if you want documentation.
- Note the exact date and time you initiated cancellation.
- Take a screenshot of the confirmation message or screen.
- Save the confirmation email to a dedicated folder (both in your email and cloud storage).
After cancellation
- Within 24 hours, log back into your Superhuman account and verify that your subscription status shows "Cancelled."
- Check your email for a confirmation message from [email protected].
- Mark your calendar 3 days before your original billing date to verify that no charge appears on your bank or credit card statement.
- If a charge does appear, contact your bank immediately and file a chargeback.
- After your billing date passes without a charge, you may delete Superhuman from your computer if you wish.
- Retain all cancellation confirmations for at least 6 months in case of disputes.
Customer reviews: why users actually cancel Superhuman
Real feedback from Filipino professionals provides insight into whether cancellation is the right choice for your situation.
Common cancellation reasons from user reviews
Sales professionals in Manila and Cebu report that Superhuman accelerates email triage by 20 to 30 percent, making it worthwhile for users who receive 150+ emails daily. However, general office workers and freelancers describe the ₱1,650 monthly cost as difficult to justify after the first 3 months, especially when competing tools like Gmail and Outlook offer 80 percent of Superhuman's features for free.
Customer service teams note that Superhuman's learning curve is steep; many users spend 2 to 4 weeks mastering keyboard shortcuts before they see productivity gains. By that time, the ₱1,650 initial charge has already processed, and users regret not cancelling sooner. This aligns with Philippine consumer protection law, which allows refunds within 14 days of purchase if the service does not meet advertised expectations.
Teams using HubSpot or Salesforce for customer relationship management report that Superhuman's integrations provide measurable value, cutting manual email-to-CRM entry time by 40 percent. These users typically continue their subscription. Teams without a CRM system, by contrast, find no compelling reason to stay.
When to cancel vs. when to keep Superhuman
Use this decision tree to determine whether cancellation is right for you.
| Scenario | Keep Superhuman | Cancel Superhuman |
|---|---|---|
| You receive 100+ emails daily | Yes, productivity gains justify cost | No, unless you use fewer than 50 emails |
| You use HubSpot or Salesforce daily | Yes, CRM integration saves time | No, unless Gmail Zapier is sufficient |
| You have been using it for 2+ months successfully | Yes, refund window has closed | No, you are past the refund period |
| You are still learning the interface (under 30 days) | Maybe, if you commit to 2 more weeks | Yes, refund eligibility is available |
| You earn less than ₱40,000 monthly | No, ₱1,650/month is not sustainable | Yes, opportunity cost is high |
| Gmail or Outlook covers 90% of your needs | No, premium features are redundant | Yes, savings outweigh marginal benefits |
Escalation: filing a complaint with the DTI if Superhuman refuses to cancel
If Superhuman ignores your cancellation requests or continues charging you after you have cancelled, escalate your complaint to the Department of Trade and Industry.
How to file a DTI complaint
Visit the DTI website (dti.gov.ph) or your nearest DTI Regional Office. File a formal complaint with the Consumer Welfare and Protection Division, providing:
- Screenshots of your Superhuman account and billing charges
- Copies of your cancellation emails (with send/receive timestamps)
- Certified mail receipts, if you sent cancellation via post
- Your bank or credit card statements showing the charges
- A written narrative explaining the dispute and the dates of your cancellation attempts
The DTI will issue a summons to Superhuman, requiring them to respond within 15 days. If Superhuman fails to respond or refuses to comply, the DTI can impose fines and require them to refund you. The complaint is free, and you do not need a lawyer to file one.
Contact information and cancellation address
Save this information for future reference.
Superhuman contact details
- Email support: [email protected]
- Mailing address: Superhuman Labs, Inc., 1355 Market Street, Suite 200, San Francisco, CA 94103, USA
- Website: superhuman.com
DTI contact details (Philippines)
- DTI website: dti.gov.ph
- DTI Consumer Hotline: 1386 (calls charged at local rates)
- Main office: DTI Building, 385 Sen. Gil J. Puyat Ave., Makati City, 1200 Metro Manila
Summary: cancelling Superhuman is simple when you follow the law
Cancelling Superhuman takes minutes if you use the in-app command or email [email protected]. The Consumer Act of the Philippines (Republic Act No. 7394) guarantees your right to cancel before your next billing date and to request a refund if you cancel within 14 days of the initial charge. Your financial position is protected by your bank and credit card issuer, who can reverse unauthorised charges if Superhuman refuses to comply with your cancellation request.
The three cancellation methods-in-app command, email, and certified mail-all result in the same outcome: your account is marked as cancelled, and no future charges apply. The difference lies in documentation. Email and certified mail create paper trails that are essential if a dispute arises. Yafee recommends using the email method (Method 2) because it is faster than certified mail and provides the evidence you need if you later need to escalate to your bank or the DTI.
Do not delay your cancellation out of fear that you will lose access immediately. You retain full use of Superhuman until the end of your current billing cycle, so cancelling on 5 March when your billing date is 15 March leaves you 10 days to use the service you have already paid for. If you are within 14 days of your first charge and you are dissatisfied, Yafee strongly encourages you to request a refund explicitly in your cancellation message. The law is on your side, and Superhuman has received similar requests thousands of times.
Yafee has helped thousands of consumers cancel premium subscriptions and recover refunds by following these exact steps and grounding their requests in consumer protection law. Whether you cancel Superhuman today or decide to keep it, use this guide as your reference for understanding your rights and obligations under Philippine law.