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Frequently asked questions
Cancel Spocket: The Right Way
How to cancel Spocket in malaysia and avoid auto-renewal charges
What is Spocket and why users in malaysia cancel
Spocket is a software-as-a-service (SaaS) platform that allows online sellers to import dropshipping products directly into their ecommerce store. The service operates on auto-renewing subscription plans with no Malaysia-specific billing page, which means you pay in USD and your card issuer converts the amount to Malaysian Ringgit (RM). If you signed up during the seven-day free trial or a monthly plan and now want to stop being charged, Yafee has prepared this guide to walk you through the cancellation process step by step.
How spocket's auto-renewal system works
Spocket's subscription renews automatically every month (or annually, depending on your plan) unless you cancel at least twenty-four hours before the next billing date. According to Spocket's own terms, "Your subscription will automatically renew unless you cancel it at least twenty-four (24) hours before the scheduled renewal date." This means inaction leads to charges. The platform offers no grace period after renewal-if you cancel after your billing date passes, you will be charged for the full month or year ahead.
Spocket pricing and what you are paying for
Spocket's paid plans are structured around product access limits and sourcing tools rather than physical goods. The core plans include Starter at RM189 per month (USD $39.99), Professional at RM283 per month (USD $59.99), and Empire at RM472 per month (USD $99.99). An annual Empire plan costs roughly RM269 per month when paid upfront. Each tier unlocks more products, zero percent transaction fees, and higher store support capacity. For users in Malaysia, all billing appears in USD on the official pricing page, so currency conversion happens at your bank's rate or your card provider's exchange margin.
Your consumer rights and what they mean for you
As a consumer in Malaysia, you have legal protections under the Consumer Protection Act 1999. This law grants you the right to cancel any service contract within a reasonable period if the terms are unclear or if automatic renewal was not explicitly agreed to in plain language. Yafee emphasises that Spocket's twenty-four-hour cancellation notice requirement is a contractual obligation, not a legal barrier to your cancellation right.
Your legal position
Under the Consumer Protection Act 1999 (Act 599), you have the following enforceable rights:
- The right to receive clear, legible terms and conditions before you agree to a subscription. Spocket must disclose the renewal date, amount, and cancellation method in plain language.
- The right to cancel an auto-renewing contract at any time, provided you give written notice. The twenty-four-hour window is Spocket's contractual requirement, not a legal restriction on your cancellation right itself.
- The right to seek a refund if you cancel before the next billing cycle, depending on Spocket's stated refund policy and the timing of your request.
- The right to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) if Spocket refuses to cancel or refunds a charge without justification.
If Spocket does not honour your cancellation request or charges you after you cancel, contact the MDTCA's Consumer Complaint Bureau at 1800-886-800 (toll-free) or file a complaint online at www.mdtca.gov.my. Yafee advises keeping all screenshots, emails, and transaction records as evidence for any formal complaint.
Spocket's refund policy for malaysia users
Spocket does not advertise a full refund policy on its pricing page. However, the Consumer Protection Act 1999 entitles you to a refund if you cancel before the billing cycle completes, subject to Spocket's stated terms. If Spocket has already charged you for a period you did not use, you may request a pro-rata refund (a partial refund based on the unused portion of your subscription). Yafee recommends requesting this refund in writing via your support ticket so you have proof of your claim.
Methods to cancel Spocket as a malaysia user
Your cancellation method depends on where and how you subscribed. Spocket offers multiple pathways: direct web subscription, Apple App Store (for iOS), or Google Play (for Android). Each method requires you to cancel through that same platform, because the billing relationship is between you and the platform provider, not directly with Spocket alone.
Cancel through the Spocket web account (direct subscribers)
If you signed up directly on spocket.co, you must log in and navigate to your account settings to cancel. This is the most common route and gives you full control of the cancellation process.
Cancel through apple app store or google play (app subscribers)
If you subscribed through a mobile app, Apple or Google owns the billing relationship. You must cancel through their app store, not through Spocket's website. This step is crucial because cancelling on Spocket's website alone will not stop app store billing.
Step-by-step cancellation process for web subscribers
Follow this procedure if you subscribed directly on the Spocket website. Complete all steps more than twenty-four hours before your renewal date to avoid being charged again.
- Log in to your Spocket account at spocket.co using your email and password.
- If you have forgotten your password, click "Forgot Password" and reset it via the email link before proceeding.
- Navigate to your Account Settings by clicking the menu icon (usually in the top-right corner) and select "Account" or "Settings".
- Some versions of the Spocket interface may label this section as "My Account" or "Profile".
- Select the "Subscription" or "Billing" tab to view your current plan and renewal date.
- Take a screenshot of this page showing your plan name, monthly or annual billing, and the exact renewal date.
- Write down the renewal date and billing amount in case you need to dispute a charge later.
- Click the "Cancel Subscription" button. Read any pop-up message carefully.
- Spocket may offer a retention discount or pause option at this stage. If you want to cancel fully, do not click "Pause" or "Discount"-these will keep your subscription active.
- Confirm that the final action says "Cancel Subscription" or "Confirm Cancellation", not "Pause Account".
- Confirm the cancellation when prompted.
- A confirmation message should appear on-screen saying your subscription has been cancelled.
- Check your email inbox (including spam or promotions folder) for a cancellation confirmation email from [email protected] within 10 minutes.
- Verify cancellation by logging out and logging back in to check your subscription status.
- Your account should show "No Active Subscription" or "Cancelled" in the Subscription section.
- If your plan still shows as active after one hour, contact [email protected] immediately with your cancellation confirmation email.
Cancellation process for app store subscribers
If you subscribed through Apple App Store or Google Play Store, you must cancel through that platform, not through Spocket's website. Yafee advises acting quickly because app store subscriptions also renew automatically.
Cancel through apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap the profile icon in the top-right corner.
- Select "Subscriptions".
- A list of all your active subscriptions will appear.
- Find "Spocket" in the list and tap it.
- The subscription details page will show your renewal date and billing amount.
- Take a screenshot before proceeding.
- Tap "Cancel Subscription" and confirm your choice when prompted.
- Apple will show a confirmation message on-screen and send you a cancellation email to your Apple ID address.
- Your access to Spocket may end immediately or at the end of your current billing period, depending on Apple's policy at the time of cancellation.
Cancel through google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Payments and Subscriptions", then "Subscriptions".
- A list of all your active subscriptions will appear.
- Tap "Spocket" to view your subscription details.
- Note the renewal date and billing amount and take a screenshot.
- Tap "Cancel Subscription" and confirm when prompted.
- Google will send a confirmation email to your Google account email address.
- Your subscription will end at the close of your current billing period.
Timeline and what happens after you cancel
After you submit your cancellation request, the process unfolds over the next few hours and days. Understanding this timeline helps you verify that cancellation worked and catch any billing errors early.
Immediately after cancellation
You should see an on-screen confirmation message stating "Your subscription has been cancelled" or similar wording. Do not close the page immediately-take a screenshot of this confirmation, as it serves as proof of your cancellation action. Within ten minutes, you should receive a confirmation email from [email protected] (for web cancellations) or from Apple/Google (for app store cancellations).
Within one to two hours
Log back into your Spocket account and verify that your subscription page shows "No Active Subscription" or "Cancelled". Your plan should no longer appear in the Subscription section. If your plan still shows as active, contact [email protected] immediately and provide your cancellation confirmation screenshot and the time you cancelled.
At your next scheduled renewal date
Your card should not be charged. If you see a charge appear on your statement on or after the renewal date, this is a billing error. Contact your credit card company or bank immediately to report the unauthorized charge. Forward your cancellation confirmation email to your card issuer as proof that you cancelled before the renewal date. Yafee advises also notifying Spocket support in writing so you have a record of disputing the charge.
Data retention and account closure
Cancelling your Spocket subscription does not automatically delete your account or your historical data (such as product lists or supplier information). Your account may remain accessible for a limited time after cancellation. If you want Spocket to permanently delete your personal data and account, contact [email protected] and request account deletion under the Personal Data Protection Act 2010 (PDPA). Keep a copy of this request for your records.
Pricing breakdown and what you are paying
Understanding Spocket's pricing structure helps you calculate whether the service offers value and informs your cancellation decision. The table below shows the official pricing in both USD and Malaysian Ringgit equivalents.
| Plan Name | USD per Month | RM per Month (approx.) | Billing Cycle | Key Features |
|---|---|---|---|---|
| Starter | $39.99 | RM189 | Monthly or Annual | Limited product catalog, basic store support |
| Professional | $59.99 | RM283 | Monthly or Annual | Expanded catalog, zero percent transaction fee, priority support |
| Empire (Recommended) | $99.99 | RM472 | Monthly or Annual | Full product access, highest store support tier, API access |
| Empire (Annual) | $57.00/month equivalent | RM269/month equivalent | Annual only | Same as monthly Empire, discount for upfront payment |
All billing is shown in USD on Spocket's official website. Malaysian users should expect their bank or card provider to convert this amount to RM using their daily exchange rate, which may differ from the rates shown above. Check your card statement a few days after billing to see the exact RM amount charged.
Common mistakes and how to avoid them
Cancellation can feel confusing, but most problems are avoidable with a few precautions. Yafee has identified the mistakes that trip up users most often-and how to sidestep them.
Mistake 1: uninstalling the app instead of cancelling the subscription
Deleting the Spocket app from your phone or tablet does not cancel your subscription. The app is just a window into your account. Your subscription remains active at Spocket's servers, and your card will be charged on the renewal date. You must cancel through the app store (Apple or Google) or through the web account settings, not by deleting the app.
Mistake 2: cancelling too close to the renewal date
Spocket requires cancellation at least twenty-four hours before your renewal date. If you cancel on the morning of renewal or just a few hours before, your request may not process in time, and you will be charged. Check your renewal date now and cancel at least two days early to give the system a buffer.
Mistake 3: clicking "Pause" or "Discount" instead of "Cancel"
When you click "Cancel Subscription", Spocket often displays a pop-up offering a discount or the option to pause your account. If you click either of these buttons, your subscription remains active and you will be charged. Read every pop-up carefully and confirm that your final action is to fully cancel, not pause or downgrade.
Mistake 4: not saving proof of cancellation
If Spocket later charges you after you cancel, you will need proof that you cancelled before the renewal date. Take screenshots of your cancellation confirmation page and save the cancellation email from Spocket support. Without this evidence, disputing the charge becomes harder.
Mistake 5: assuming a disconnected integration means cancellation
If you disconnected Spocket from your Shopify store or another sales channel, your subscription is still active. Disconnecting the app is different from cancelling the service itself. You must cancel through your account settings or the app store to stop billing.
Refund eligibility and next steps if you are charged
Spocket's official refund policy is not prominently displayed, but Malaysian consumer law entitles you to a refund if you cancel before the billing cycle completes. The steps below explain how to request a refund and what to do if Spocket denies your request.
Requesting a refund after cancellation
If you cancel after being charged (for example, if you missed the twenty-four-hour window), you may still request a pro-rata refund for the unused portion of your subscription. Email [email protected] with the subject line "Refund Request for [Your Account Email]" and include the following:
- Your Spocket account email address.
- The date you were charged and the amount (in RM or USD).
- The date and time you cancelled your subscription (include your cancellation confirmation screenshot).
- A brief explanation (for example, "I cancelled on [date] after being charged. I used the service for only [X] days and am requesting a refund for the unused portion").
- Your preferred refund method (original card or alternative payment method).
Spocket typically responds within five to seven business days. If they approve, the refund is issued to your original payment method and may take two to three business days to appear on your card statement.
If Spocket refuses to refund
If Spocket denies your refund request or does not respond within ten business days, you have a right to escalate your complaint under the Consumer Protection Act 1999. Contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA):
- Phone: 1800-886-800 (toll-free, Monday to Friday, 8:30 am to 5:00 pm Malaysia time).
- Online: File a complaint at www.mdtca.gov.my/consumer.
- Email: [email protected].
Provide the MDTCA with copies of your cancellation confirmation, the refund request email you sent to Spocket, and the billing statement showing the charge. The MDTCA will investigate and may compel Spocket to refund you if the evidence supports your claim.
Checklist for cancellation success
Use this checklist to ensure you have completed every step needed to cancel Spocket without future charges or data loss.
| Task | Completed | Notes |
|---|---|---|
| Note your Spocket renewal date and current plan name | ☐ | Check your subscription page or email invoice |
| Ensure cancellation date is at least 24 hours before renewal | ☐ | Cancel at least 2 days early for safety |
| Screenshot your subscription page before cancelling | ☐ | Proof that you had an active plan |
| Export any product lists, supplier data, or invoices | ☐ | Spocket may not retain data long after cancellation |
| Submit your cancellation via web account or app store | ☐ | Use the method matching your subscription method |
| Screenshot the cancellation confirmation message | ☐ | Proof you cancelled successfully |
| Receive and save cancellation email from Spocket or app store | ☐ | Check email within 10 minutes of cancelling |
| Log in after one hour and verify "No Active Subscription" | ☐ | Confirm the cancellation processed |
| Check your card statement on renewal date | ☐ | Verify no charge appears |
| If charged, dispute via your bank and contact Spocket support | ☐ | Use cancellation email and screenshot as evidence |
Spocket cancellation contact information
Spocket is a Canadian software company and does not maintain a physical office or mailing address in Malaysia. If you need to contact Spocket to verify your cancellation, appeal a refund denial, or request account deletion, use the channels below.
Official contact details for Spocket
- Support email: [email protected]
- Help Center and live chat: help.spocket.co
- Headquarters (for formal correspondence): Spocket Inc., 555 Burrard Street, Vancouver, BC V7X 1L4, Canada
- Privacy inquiries and data deletion: [email protected]
Because Spocket is based in Canada, email is your most reliable contact method. All official support responses should come from a @spocket.co address. If you receive a reply from any other address, verify it is legitimate before responding.
Escalation to malaysian authorities
If Spocket fails to honour your cancellation, refund request, or data deletion demand, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) under the Consumer Protection Act 1999:
- Consumer Complaint Bureau (toll-free): 1800-886-800
- Online complaint portal: www.mdtca.gov.my/consumer
- Email: [email protected]
- Operating hours: Monday to Friday, 8:30 am to 5:00 pm Malaysia time
Yafee recommends filing a complaint with the MDTCA if Spocket does not respond to your support email within ten business days or denies a refund that you believe is owed under Malaysian law. The MDTCA has the authority to investigate, negotiate on your behalf, and impose penalties on non-compliant companies.
Final summary and next steps
Cancelling Spocket is straightforward if you follow the steps outlined in this guide. The key is to act more than twenty-four hours before your renewal date, take screenshots of every stage, and keep all confirmation emails. Whether you subscribed through the Spocket website, Apple App Store, or Google Play, your cancellation method matters-cancel through the same platform where you subscribed.
If you encounter any issues, remember that you have legal rights under the Consumer Protection Act 1999. Spocket must honour your cancellation request, refund charges that are not owed, and respond to your data deletion demands within a reasonable time. If the company refuses, the MDTCA is your enforcement route and has helped countless Malaysian consumers recover refunds and resolve billing disputes with online services.
Yafee has guided thousands of users through the cancellation of SaaS platforms across Malaysia, from dropshipping tools like Spocket to e-commerce and marketing software. Our step-by-step approach removes the confusion and gives you confidence that your cancellation is final and your data is protected. Start with the web account cancellation steps above, and if you run into obstacles, refer to the MDTCA contact details in this guide. Your cancellation is your right-enforce it with the evidence and the law behind you.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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