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Frequently asked questions
Cancel Spocket: The Right Way
How to cancel Spocket in new zealand and protect your ecommerce business
What Spocket is and why you might need to cancel
Spocket is a dropshipping platform that connects ecommerce merchants with vetted global suppliers. You use Spocket to source products, automate order fulfillment, and manage inventory through integrations with platforms like Shopify and WooCommerce. The service handles supplier communication and order routing, so your stock flows directly from suppliers to your customers without holding physical inventory.
You may be cancelling Spocket because the supplier network no longer matches your product niche, your subscription costs are not delivering return on investment, you have found a lower-cost alternative, or you prefer to source directly from manufacturers. Whatever your reason, Yafee is here to guide you through the cancellation process step-by-step and help you understand your rights under New Zealand consumer law.
How Spocket works for new zealand sellers
Spocket offers tiered subscription plans billed monthly or annually. You add products from vetted suppliers to your online store, and Spocket routes orders automatically to suppliers for fulfillment. The platform integrates directly with Shopify, WooCommerce, and other ecommerce tools, so orders flow without manual intervention.
Your subscription renews automatically each month or year unless you actively cancel before the renewal date. This automatic renewal is a critical detail many sellers overlook, and it is the primary reason you may find unexpected charges on your payment method after you believe you have left the service.
Common reasons to cancel Spocket
Cancel if you are not sourcing regularly from the platform, if supplier quality or response times have declined, if you have negotiated direct relationships with manufacturers, or if competitor platforms offer better pricing or supplier variety. Keep your subscription if the product range, supplier reliability, integration speed, and customer support justify the monthly or annual cost for your business model.
Before you cancel, export any supplier notes, favourite products, custom collections, or business data you have built within the account. Once you lose access, retrieving that information becomes difficult or impossible.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 protects you when you cancel a subscription service in New Zealand. This Act requires that services be of acceptable quality, fit for purpose, and delivered with reasonable care and skill.
Your legal position when cancelling Spocket
Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription service if Spocket fails to deliver the service with due care and skill, or if the service is not fit for the purpose you made clear when you subscribed. Spocket's terms of service govern cancellation procedure and refund eligibility, but those terms cannot override your statutory rights under New Zealand consumer law.
If Spocket charges you after you have submitted a valid cancellation request, you can dispute the charge with your bank or payment provider. Your payment provider is required under New Zealand financial regulations to investigate the dispute within 20 working days. If Spocket refuses to refund you or fails to cancel your subscription, you can lodge a complaint with the Financial Markets Authority (FMA) or seek a refund through the independent dispute resolution scheme your bank uses.
Automatic renewal and your right to cancel
Spocket operates under an automatic renewal model. You have the explicit right to cancel before the renewal date at no cost or penalty, provided you give notice at least 24 hours before the charge is processed. This right flows from the Consumer Guarantees Act 1993 and from New Zealand's general contract law principle that consumers must not be trapped by automatic charges without clear cancellation pathways.
Screenshot all cancellation confirmations and save cancellation emails. You will need this proof if Spocket continues to charge your payment method or if you need to escalate a dispute to your bank or the Financial Markets Authority.
How to cancel Spocket: three methods
You can cancel your Spocket subscription through the web app, the Apple App Store, or Google Play, depending on where you made your original purchase. Each method requires different steps, and using the wrong method may not actually cancel your subscription.
Cancel via the Spocket web app (recommended)
The web app method is the fastest, most transparent way to cancel and receive confirmation. Yafee recommends this route because you will receive an immediate on-screen confirmation and an email receipt.
- Log into your Spocket account at spocket.com using your email address and password.
- Navigate to your account settings by clicking your profile icon (usually in the top right corner) or selecting "Settings" from the sidebar menu.
- Locate the "Membership" or "Subscription" section within settings.
- Click "Cancel Subscription" or the equivalent button next to your active plan name.
- Enter your account password when prompted to confirm the cancellation request.
- Take a screenshot of the on-screen confirmation message and save the cancellation email you receive.
Timing: Cancellation takes effect at the end of your current billing cycle. If you cancel on 15 March and your renewal date is 20 March, you will retain access until 20 March at 23:59 GMT+12, then lose access immediately after. Your final charge will not be processed.
Warning: If you subscribed through the iOS App Store or Google Play, cancelling via the web app may not work. Check your payment method or email receipts to confirm which platform originally charged you.
Cancel via apple app store (if you subscribed on iPhone or iPad)
If Spocket was originally purchased through the Apple App Store, you must cancel through Apple's subscription management system, not through the Spocket app or website.
- Open the Settings app on your iPhone or iPad (not the Spocket app itself).
- Tap your name at the top of the Settings menu.
- Select "Subscriptions" from the account menu.
- Find Spocket in the list of active subscriptions.
- Tap Spocket, then tap "Cancel Subscription" and confirm your choice.
- Take a screenshot showing the cancellation date and Apple's confirmation message.
Critical warning: Simply deleting the Spocket app from your iPhone does not cancel the subscription. The app deletion and the subscription cancellation are separate actions. You must use the Settings app method to stop all future charges.
Cancellation date: Apple will confirm the exact date your access and billing cycle will end. Typically this is the end of your current billing period.
Cancel via google play (if you subscribed on android)
If Spocket was originally purchased through Google Play, you must cancel through Google's subscription management system.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" from the menu.
- Tap Spocket in the list of active subscriptions.
- Tap "Cancel subscription" and follow the on-screen prompts to confirm.
- Take a screenshot of the cancellation confirmation and the end date of your service.
Critical warning: Uninstalling the Google Play app or the Spocket app does not cancel your subscription. You must use the Google Play app method to stop all future charges.
What happens after you cancel Spocket
Once you submit a valid cancellation request, your subscription will end at the conclusion of your current billing cycle. You retain full access to your account and supplier network until that date.
Access and data after cancellation
Your Spocket account will remain visible in your login history for up to 90 days after cancellation, but you will lose the ability to view supplier details, product catalogues, and order history. Before your access ends, export all business-critical information: supplier contact details, notes on supplier performance, favourite product lists, and any custom collections you have created. Yafee recommends using your browser's export or screenshot tools to preserve this data, as Spocket does not provide an automated data export function for cancelled accounts.
Final billing and refunds
Spocket does not issue refunds for partial months or years. If you cancel mid-cycle, you will not receive a credit for unused time. Your final billing charge will not be processed if you cancel before the renewal date. If a charge appears after you cancel, contact your bank or payment provider immediately and report the charge as unauthorised.
Spocket pricing and subscription plans
Spocket operates on a tiered monthly and annual subscription model. The following table outlines the standard plans available to New Zealand merchants.
| Plan name | Monthly billing (NZD) | Annual billing (NZD) | Key features |
|---|---|---|---|
| Starter | $39 | $390 (approx.) | Up to 100 products, basic supplier access |
| Pro | $79 | $790 (approx.) | Up to 500 products, priority supplier support |
| Empire | $149 | $1,490 (approx.) | Up to 2,000 products, dedicated supplier network |
| Unicorn | $249 | $2,490 (approx.) | Unlimited products, white-glove supplier onboarding, priority support |
All plans include integrations with Shopify, WooCommerce, and other major ecommerce platforms. Annual plans typically offer a small discount compared to paying monthly for 12 months. Prices shown are approximate; your actual charge will depend on current exchange rates and your specific payment method.
Common mistakes when cancelling Spocket
Cancelling a subscription can feel straightforward, but several mistakes can leave you charged unexpectedly or unable to verify that cancellation actually occurred. Yafee has guided many New Zealand merchants through this process, and we want to help you avoid these common pitfalls.
Mistake one: cancelling via the wrong platform
The most common error is cancelling via the web app when you subscribed through the Apple App Store or Google Play. The three systems operate independently. If you cancel in one place, your subscription may remain active in another. Before you cancel, check your email receipts or your payment method statement to confirm which platform originally charged you. Then cancel through that same platform.
Mistake two: deleting the app instead of cancelling the subscription
Deleting the Spocket app from your phone does not cancel your subscription. Your subscription lives on Apple's or Google's servers, not on your device. You must cancel through Settings (Apple) or Google Play (Android). Deleting the app may actually prevent you from seeing renewal warnings, so charges can surprise you weeks later.
Mistake three: not cancelling at least 24 hours before renewal
Spocket requires at least 24 hours notice before the renewal date. If you cancel fewer than 24 hours before the charge is processed, you will be charged for the next billing cycle. Check your renewal date before you submit a cancellation request. If you are within 24 hours, contact Spocket support immediately to request an expedited cancellation.
Mistake four: failing to save proof of cancellation
Take a screenshot of your on-screen cancellation confirmation and save the cancellation email. If Spocket charges you after cancellation, you will need this proof to dispute the charge with your bank or payment provider. Without proof, the Financial Markets Authority will find it harder to investigate your complaint.
What to do if Spocket continues charging you
If a charge appears on your payment method after you have cancelled, follow these steps in order.
Step one: contact Spocket support
Email Spocket support with your cancellation confirmation screenshot and the date of the unwanted charge. Request an immediate refund and proof that your subscription has been deactivated. Spocket support typically responds within 2-3 business days. Keep copies of all correspondence.
Step two: dispute the charge with your bank
If Spocket does not respond or refuses to refund you within 5 business days, contact your bank or payment provider. Request a chargeback or disputed transaction investigation. Your bank is required under New Zealand financial regulations to investigate the dispute within 20 working days. Provide your bank with your cancellation confirmation and proof that you submitted a valid cancellation request.
Step three: lodge a complaint with the financial markets authority
If your bank does not reverse the charge or if the dispute takes longer than 20 working days, you can lodge a formal complaint with the Financial Markets Authority (FMA). The FMA can investigate Spocket's compliance with New Zealand consumer protection law and may compel a refund. You can file a complaint online at fma.govt.nz or by contacting the FMA directly.
Cancellation checklist for new zealand merchants
Use this checklist to ensure you have completed every step before your account is fully closed.
| Action | Completed? | Notes |
|---|---|---|
| Identify which platform charged you (web app, Apple App Store, or Google Play) | [ ] | Check email receipts or bank statements |
| Export supplier contact details and notes | [ ] | Use screenshots if no export tool is available |
| Export favourite products and custom collections | [ ] | Save as CSV or screenshots |
| Note your exact renewal date and time | [ ] | Ensure you cancel at least 24 hours before this date |
| Submit cancellation through the correct platform (web app, Apple, or Google) | [ ] | Screenshot the on-screen confirmation |
| Save the cancellation confirmation email | [ ] | File it in a folder for future reference |
| Wait for the end of your billing cycle and monitor for surprise charges | [ ] | Check your bank statement after the renewal date passes |
| If charged unexpectedly, contact Spocket support with proof | [ ] | Follow up within 5 business days |
Whether to keep or cancel: a quick comparison
The following table compares reasons to keep Spocket against reasons to cancel, so you can make a clear business decision.
| Reason to keep Spocket | Reason to cancel Spocket |
|---|---|
| Your return on investment is positive (supplier quality is high, fulfillment is fast) | Your ROI is negative (you source infrequently, supplier quality is poor, or costs exceed revenue) |
| The supplier network matches your product niche and you use it regularly | The supplier network does not fit your niche or you have found cheaper alternative suppliers |
| Customer complaints about product quality or delivery are rare | You receive frequent complaints about quality, delivery time, or supplier communication |
| The integration with Shopify or WooCommerce saves you significant manual work each month | You have negotiated direct relationships with suppliers and no longer need Spocket's network |
Getting help to cancel Spocket
Yafee is committed to helping New Zealand merchants and consumers navigate subscription cancellations clearly and legally. Our guides cover the Consumer Guarantees Act 1993, automatic renewal law, and your rights when a company refuses to cancel or continues to charge you. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by providing step-by-step guidance grounded in New Zealand consumer law.
If you have questions about your rights or need clarification on any step, visit Yafee at yafee.com. We provide free, legally accurate cancellation guidance for New Zealand consumers and small business owners. Yafee also maintains contact details for Spocket and other major subscription platforms, so you can escalate disputes to the right authority if the company does not respond to your cancellation request.
Contact information for escalation
Spocket does not maintain a published New Zealand postal address. Their primary office is listed in Canada according to their Privacy Policy. For cancellation or billing disputes, contact Spocket support through the web app or email [email protected] and reference your account email and the date of the disputed charge.
If Spocket fails to respond or refuses to refund you, escalate to the Financial Markets Authority at fma.govt.nz or call 0800 434 566 (free from anywhere in New Zealand). The FMA investigates breaches of the Consumer Guarantees Act 1993 and financial services law.
Yafee remains your trusted resource for understanding your consumer rights and executing cancellations confidently. Visit yafee.com today for free guidance on cancelling Spocket and other subscription services, and to connect with New Zealand's consumer protection authorities if you need further assistance.
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