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Frequently asked questions
Cancel Skywork Ai: The Right Way
How to cancel Skywork Ai in the philippines and recover your subscription fees
What Skywork Ai is and why philippine users cancel
Skywork Ai is a subscription-based artificial intelligence platform that delivers premium features such as Super Agents, DeepResearch tools, and knowledge base integration. The service operates under Skywork AI PTE. LTD., a Singapore-registered entity, which means your subscription routes through an international company even though you see prices in Philippine pesos (₱).
You access Skywork Ai through the App Store or web platform. The service charges between ₱999.00 monthly for the Basic plan and ₱29,990.00 annually for the Plus tier. Many Philippine subscribers cancel because they discover cheaper alternatives, the features do not align with their workflow, or auto-renewal charges surprise them on their billing statement.
Critically, Skywork Ai does not clearly advertise its cancellation process on its public Terms page. This opacity between sign-up ease and cancellation difficulty is precisely why Yafee has authored this guide: to walk you through each cancellation method without confusion or delay.
Pricing structure in philippine pesos
| Plan | Billing cycle | Price (₱) | Best for |
|---|---|---|---|
| Basic Monthly | Monthly | ₱999.00 | Casual users testing features |
| Plus Monthly | Monthly | ₱2,990.00 | Regular professionals |
| Basic Annual | Yearly | ₱9,990.00 | Best value for committed users |
| Plus Annual | Yearly | ₱29,990.00 | Power users needing all tools |
Common reasons you might cancel Skywork Ai
You might decide to cancel if you found a more cost-effective alternative, if the platform's features do not match your daily workflow, or if recurring charges caught you off guard. Other subscribers report that they signed up for a free trial but struggled to locate the cancellation option before being charged. The difficulty in finding clear cancellation instructions is a common pain point that Yafee addresses in detail below.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your rights when you engage with subscription services, regardless of whether the company operates locally or internationally.
Legal protections for subscription services
Under the Consumer Act, any company selling subscriptions must disclose the total price, renewal date, cancellation process, and refund policy before you submit payment. Skywork Ai's failure to clearly state its cancellation procedure on its public Terms page may constitute a breach of disclosure obligations. Consequently, you may have grounds to demand a refund even after your initial paid period ends.
If you discover unauthorized charges or if the company ignores your cancellation request within 14 days of submission, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaint Hotline at 1-385 or through the DTI online portal at ccs.dti.gov.ph. Document every cancellation attempt: take screenshots of your account, retain copies of emails to support, and preserve proof of charges on your billing statement. These records provide evidence if you need to file a formal complaint.
Your legal position
You hold the right to cancel your subscription at any time. You hold the right to a refund if Skywork Ai breached its disclosure obligations (for example, by failing to explain how you cancel) or if you cancelled within a cooling-off window. Many Philippine consumers do not realise that international companies must comply with local consumer law even if they are registered overseas. The Consumer Act applies to all goods and services sold to Philippine residents, and Skywork Ai cannot sidestep these protections by operating from Singapore.
Refund entitlements under philippine law
You are entitled to a refund if you cancel within the cooling-off period (typically between 3 and 30 days depending on the service) or if the company breached its terms. If Skywork Ai charged you but you never activated the service, or if you requested cancellation but they continued to bill you, you have clear grounds to file a refund request through DTI escalation. Yafee recommends that you preserve all evidence of your cancellation attempt and the subsequent unauthorized charge.
Cancellation methods for Skywork Ai in the philippines
Your cancellation route depends on how you subscribed: through the App Store, Google Play, or the Skywork Ai web platform directly.
Cancelling through the apple app store
If you subscribed via the Apple App Store on your iPhone or iPad, Apple manages your billing and renewal, not Skywork Ai directly. Follow these steps to cancel your subscription:
- Open the Settings app on your iPhone or iPad
- Tap Tap your name at the top of the screen
- Select Subscriptions
- Find and tap Skywork Ai from the list
- Tap Cancel Subscription
- Choose your reason for cancellation from the popup menu
- Confirm the cancellation by tapping Confirm
Apple immediately halts future charges. You retain access to Skywork Ai until the end of your current billing cycle. If you cancel mid-month, you do not receive a prorated refund for the unused portion under Apple's standard policy, unless you dispute the charge through your bank or credit card issuer.
Cancelling through google play
If you subscribed via Google Play on an Android device, Google handles your billing. Cancel using these steps:
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select Payments and subscriptions
- Tap Subscriptions
- Find and tap Skywork Ai
- Tap Cancel subscription
- Follow the on-screen prompts to confirm cancellation
Google stops billing immediately. You retain service access until the end of your current billing period. Similar to Apple, Google does not automatically refund unused portions unless you formally dispute the charge.
Cancelling through the Skywork Ai web platform
If you subscribed directly through skywork.ai using a credit card or debit card, you must cancel through your account dashboard. Follow these steps:
- Log in to your Skywork Ai account at skywork.ai
- Navigate to Account Settings or Billing (usually found in the top menu or sidebar)
- Locate Subscription or Billing Plan
- Click Cancel Subscription or Downgrade Plan
- Select your reason for cancellation
- Confirm the cancellation
- Check your email for a cancellation confirmation message
If the web platform does not display a cancellation button, or if the button leads to an error, email Skywork Ai support directly at [email protected] and request manual cancellation. Include your account email address, subscription tier, and a clear statement: "I wish to cancel my Skywork Ai subscription effective immediately."
Cancelling by contacting support directly
If you cannot locate a cancellation button or if the automated process fails, contact Skywork Ai support in writing. This creates a documented record of your cancellation request, which is essential if you later need to dispute charges or file a complaint with the DTI.
- Email [email protected] with the subject line: "Subscription Cancellation Request"
- Include your account email address, full name, and subscription plan in the body
- State clearly: "I request cancellation of my subscription effective immediately. Please confirm cancellation in writing and provide the cancellation date."
- Retain a copy of your email and the timestamp
- Expect a response within 5 business days; follow up if you do not hear back
In accordance with consumer protection standards, the company must respond to your cancellation request within 14 days. If they fail to do so, you have grounds to escalate to the DTI.
Timeline and what to expect after cancellation
Cancellation does not happen instantly for all billing sources. Understanding the timeline helps you avoid surprise charges.
Immediate actions after cancelling
You have cancelled successfully when you receive written confirmation from Skywork Ai, Apple, or Google stating your cancellation date. This confirmation is your proof. Screenshot or print it immediately. You retain access to Skywork Ai until the end of your current billing period (for example, if you cancel on 15 March and your billing cycle renews on 30 March, you have access until 30 March).
What happens to charges after cancellation
After you cancel, Skywork Ai should not charge you again. Nevertheless, verify your next billing statement (usually within 3 to 5 business days) to confirm that no charge appears. If a charge posts to your account after you cancelled, that constitutes an unauthorized billing violation. Yafee recommends that you take a screenshot of the unauthorized charge and contact your bank immediately to dispute it.
Recovering your data before cancellation
Before you finalize your cancellation, log into your Skywork Ai account and export or save any data you wish to keep. Most SaaS platforms allow users to download their data, chat histories, or saved projects. Once your subscription ends, you may lose access to these files. Download everything you need while your account remains active.
How to claim a refund if Skywork Ai continues to charge you
If you cancelled but Skywork Ai charged you again, or if you cancelled within the cooling-off period and the company refuses to refund, you have multiple recovery options.
Step 1: contact Skywork Ai support for a manual refund
Email [email protected] with the subject line: "Refund Request for Unauthorized Charges." Include the date you cancelled, your cancellation confirmation number (if provided), the date of the unauthorized charge, and the amount. Request a full refund to your original payment method within 14 days. Set a deadline in your email: "I expect a refund response within 7 business days."
Step 2: dispute the charge through your bank or card issuer
If Skywork Ai does not respond or refuses your refund, contact your bank or credit card company. Explain that you cancelled your subscription but were charged after cancellation. Provide your cancellation confirmation and the charge statement as evidence. Most Philippine banks and credit card issuers (such as BDO, BPI, Metrobank, and GCash) reverse fraudulent charges within 15 to 30 business days.
Step 3: escalate to the department of trade and industry
If your bank declines the dispute or if the charge exceeds your card's chargeback protection, file a formal complaint with the DTI Consumer Complaint Hotline at 1-385 (landline) or 02-8-751-6547 (mobile). Visit the DTI online complaint portal at ccs.dti.gov.ph and submit a written complaint. Attach screenshots of your cancellation confirmation, the unauthorized charge, and copies of all emails to support. The DTI investigates and can compel Skywork Ai to issue a refund.
Common mistakes to avoid when cancelling Skywork Ai
Cancellation can feel daunting, but clarity and documentation make the process straightforward and protect your rights. Most mistakes stem from incomplete follow-through rather than procedural confusion.
Mistake 1: cancelling without saving your cancellation confirmation
After you click "Cancel Subscription," save or screenshot the confirmation page immediately. If Skywork Ai or your payment provider charges you again, your confirmation is your only proof that you cancelled. Without this record, the company can claim you never requested cancellation. Yafee emphasises that written proof is non-negotiable for any dispute.
Mistake 2: assuming cancellation happens instantly
Many subscribers believe that clicking "Cancel" means they will not be charged again. In reality, if you cancel on day 15 of a 30-day billing cycle, you remain subscribed and accessible until day 30. If a charge posts on day 31, that may be a renewal you authorized when you subscribed, not an unauthorized charge. Check your original subscription terms to understand your billing cycle, then verify your statement once the cycle ends.
Mistake 3: not checking for charges on your next billing statement
Cancellation is not complete until you verify that no charge appears on your next statement. Many users cancel but assume everything is fine without actually reviewing their billing history. Set a reminder on your phone to check your statement within 5 business days of your expected renewal date. If a charge appears, contact support immediately with your cancellation confirmation.
Mistake 4: cancelling through the wrong channel
If you subscribed via Apple App Store but try to cancel through the Skywork Ai web platform, your cancellation may not register in the system that controls your billing. Always cancel through the same channel you used to subscribe. If you are unsure, contact support and specify your original payment method so they can process the cancellation correctly.
Mistake 5: waiting too long to dispute unauthorized charges
Most credit card companies and banks have a 60-day window to dispute charges. If Skywork Ai charges you after cancellation, file a dispute within 30 days to give yourself a safety margin. Waiting beyond 60 days may bar you from recovering the funds through your bank.
Checklist for successful Skywork Ai cancellation
Use this checklist to ensure you complete every step and protect yourself from unexpected charges.
| Action | Completed | Notes |
|---|---|---|
| Identify your billing source (App Store, Google Play, or web) | [ ] | Check your confirmation email from Skywork Ai |
| Download or export your account data | [ ] | Save chats, projects, or files before cancelling |
| Complete the cancellation process | [ ] | Follow the steps for your specific billing source |
| Save your cancellation confirmation | [ ] | Screenshot or print the confirmation page |
| Check your email for confirmation message | [ ] | Skywork Ai, Apple, or Google should email you |
| Verify no charge on next billing statement | [ ] | Check within 5 business days of renewal date |
| File a dispute if charged after cancellation | [ ] | Contact your bank within 30 days of unauthorized charge |
Understanding Skywork ai's terms and what they mean for you
Skywork Ai's published Terms of Service should explain your rights and obligations, but the company often buries cancellation policy in dense legal language. Yafee has distilled the key points relevant to Philippine subscribers.
What the terms say about auto-renewal
Skywork Ai's subscription is auto-renewing, meaning the company charges you automatically on your renewal date unless you cancel first. The terms typically state that you authorize recurring charges when you submit your payment information. This does not mean you cannot cancel; it means you must cancel before the renewal date to prevent the next charge. The Consumer Act requires the company to make this auto-renewal policy clear and prominent at the point of purchase. If Skywork Ai's disclosure was buried or unclear, you may have grounds to dispute charges.
Data retention after cancellation
Most SaaS platforms delete your account data within 30 days of cancellation. Check Skywork Ai's privacy policy to understand what happens to your saved projects, chats, and documents. If you want to preserve this information, download it before you cancel. Some users have reported that Skywork Ai does not clearly state whether your data is deleted or retained, which could constitute a disclosure failure under the Consumer Act.
Addressing common questions about Skywork Ai cancellation
These questions reflect genuine concerns Philippine users face when cancelling.
Will i receive a refund if i cancel mid-cycle?
No automatic refund is issued for the unused portion of your billing cycle. Nevertheless, if you cancel within the cooling-off period (typically 3 to 30 days from purchase) or if you discover that Skywork Ai failed to disclose its cancellation process clearly, you can demand a refund by invoking the Consumer Act. Many Philippine subscribers successfully recover refunds by escalating to the DTI after the company refuses their initial request.
Can i pause my subscription instead of cancelling?
Skywork Ai does not advertise a pause or freeze option. Your only choices are to maintain your subscription or cancel it. If you want to pause, contact support and ask if they can downgrade you to a free tier or if they offer any interim solution. If they refuse, you must choose between remaining subscribed or cancelling entirely.
How long does cancellation take?
Immediate cancellations through Apple App Store or Google Play stop future charges within hours. Cancellations through the web platform or email may take 1 to 3 business days for Skywork Ai to process. Always verify your next billing statement to confirm no charge appears.
What if Skywork Ai refuses to cancel my subscription?
In accordance with the Consumer Act, the company cannot refuse a cancellation request. If they claim they cannot cancel or if they demand payment for a cancellation fee, contact the DTI immediately. This behaviour violates consumer law, and the DTI will intervene on your behalf.
Comparison: when to cancel versus when to keep your subscription
Use this table to weigh whether cancellation makes financial and practical sense for your situation.
| Scenario | Cancel | Keep |
|---|---|---|
| You use Skywork Ai fewer than 2 times per week | Yes - reevaluate cost-per-use | Only if testing features |
| You found a cheaper competitor with similar features | Yes - financial efficiency | Only if Skywork Ai offers unique tools |
| You signed up for a free trial and forgot to cancel before billing | Yes - likely entitled to refund | Only if you actively use premium features |
| You subscribed to Plus but only use Basic features | Downgrade first; cancel if still too expensive | Only if Super Agents or DeepResearch justifies cost |
| You cancelled once but want to resubscribe in future | Yes - you can always re-subscribe | N/A |
| Skywork Ai charged you after cancellation | Yes - plus file refund claim | Never - dispute immediately |
Contact information and escalation routes
You now understand your cancellation options and consumer protections. If you encounter resistance or unauthorized charges, use these official contacts to resolve the issue.
Skywork Ai customer support
Email: [email protected]
Website: skywork.ai
Company name and jurisdiction: Skywork AI PTE. LTD., Singapore
When you contact support, always include your account email, subscription tier, and a clear statement of what you need (cancellation, refund, or dispute resolution). Retain a copy of your email and note the date and time you sent it.
Department of trade and industry (DTI) - philippines
Hotline: 1-385 (toll-free) or 02-8-751-6547 (mobile)
Online complaint portal: ccs.dti.gov.ph
Office address: DTI Consumer Complaint Center, Trade and Industry Building, 361 Sen. Gil Puyat Avenue, Makati City, 1200, Metro Manila
File a formal complaint if Skywork Ai ignores your cancellation request for 14 days, continues to charge you after cancellation, or refuses to provide a refund when you are entitled to one under the Consumer Act. The DTI investigates at no cost to you and can compel the company to issue a refund and pay penalties.
Your credit card issuer or bank
Contact your bank immediately if you discover an unauthorized charge after cancellation. Provide your cancellation confirmation and the charge statement. Most Philippine banks process disputes within 15 to 30 business days.
Final guidance: taking control of your subscription
Cancelling a subscription should not require detective work or escalation to government agencies. Skywork Ai's opacity around cancellation-the absence of clear instructions on its public Terms page-places the burden on you to navigate the process. Nevertheless, you now hold the legal framework, step-by-step procedures, and contact details to cancel confidently and recover any unauthorized charges.
Yafee has guided thousands of consumers through subscription cancellations by translating legal rights into practical action. If you cancel Skywork Ai using the methods outlined above, document every step, verify your billing statement, and escalate to the DTI if the company refuses to honour your request. The Consumer Act of the Philippines backs you completely. Yafee stands ready to support you with further clarity on any subscription dispute, and Yafee remains committed to helping you reclaim control of your digital spending. Your cancellation is your right-now exercise it with confidence.