Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Scopeleads, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Scopeleads in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Scopeleads
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Scopeleads subscription with zero hassle
1
Fill in the form
Give us your details and those of your Scopeleads subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Scopeleads. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Scopeleads refuses your cancellation.
Frequently asked questions
Cancel Scopeleads: The Right Way
How to cancel Scopeleads in malaysia and protect your money
What Scopeleads is and why users cancel
Scopeleads is a software-as-a-service (SaaS) platform built to automate lead generation and sales prospecting for businesses in Malaysia and beyond. The service delivers recurring access to contact databases, advanced search filters, email automation, and follow-up sequences-all rolled into a monthly subscription model. You pay once per month (or annually) to use the platform; you do not own anything outright. That distinction matters enormously when you want to cancel, because subscription law in Malaysia treats recurring charges differently from one-off purchases.
What the service promised and how it works
Scopeleads marketed itself as an all-in-one prospecting tool. Instead of manually hunting for business contacts, you would log in, run searches by industry or geography, export leads into bulk email campaigns, and automate follow-up sequences. Users paid for unlimited searches, lead storage, email sending, bulk outreach, and workflow automation features depending on their plan tier. The appeal was simple: speed and scale without hiring a dedicated researcher. Consequently, your data-saved leads, campaign lists, contact records-lived inside the Scopeleads account and became inaccessible once you cancelled.
Why Scopeleads users in malaysia are cancelling now
User reports across Southeast Asia consistently cite three reasons for cancellation: the platform was discontinued or no longer actively maintained, billing support became unresponsive or difficult, and account access deteriorated without warning. Several third-party review sites now flag Scopeleads as inactive. Furthermore, the company has not published transparent renewal dates, auto-renewal policies, or data retention terms in easily accessible locations. Yafee's research identified complaints about cancellation buttons that did not work, support emails that went unanswered, and recurring charges after supposed account closure.
Your consumer rights under malaysian law
Malaysia's Consumer Protection Act 1999 (CPA 1999) is your legal foundation for cancelling a subscription safely and demanding a refund if the service failed to deliver what was promised. This Act applies to all consumer contracts, including SaaS subscriptions, and gives you specific protections that Scopeleads cannot override with its own terms.
What the consumer protection act 1999 guarantees you
Under Section 14 of the CPA 1999, every good or service supplied to you must be of merchantable quality and fit for the purpose advertised. In plain terms: Scopeleads must work as marketed. If the platform was discontinued, no longer maintained, or stopped sending leads altogether, the service failed to meet the quality standard. You have a right to cancel without penalty and claim a refund for unused time. Additionally, Section 3 of the CPA 1999 requires that any contract term trying to remove your rights is void-meaning Scopeleads cannot hide behind its terms of service to deny you a refund or force continuous billing.
Your legal position: You can cancel Scopeleads at any time if the service is no longer operational, not delivering value, or being discontinued. You do not need to wait for your renewal date. A discontinued SaaS product is not fit for purpose, and Malaysia's consumer law supports an immediate cancellation demand with a pro-rata refund for any unused subscription period.
Who enforces your rights if Scopeleads refuses to refund
The Ministry of Domestic Trade and Consumer Affairs (MDTCA) is Malaysia's primary regulator under the CPA 1999. If Scopeleads ignores your cancellation request, refuses a refund, or continues charging you after you have cancelled, you can lodge a complaint with MDTCA's Enforcement Division at 1800-88-5959 (toll-free) or visit www.kpdnhep.gov.my. You can also escalate to the Consumer Claims Tribunal, which handles claims up to RM25,000 without needing a lawyer. Yafee has assisted users in leveraging these channels, and they work. The agency takes repeated billing seriously.
Cancellation methods for Scopeleads
Scopeleads provides three officially documented routes to cancel your subscription: the account dashboard, email support, and written notice to the registered company address. Each has different success rates, and Yafee recommends using all three simultaneously to ensure the cancellation sticks.
Method 1: cancellation through your Scopeleads account
This is the fastest path if your account dashboard is still accessible and functional. Many users reported that the cancellation button either did not appear, did not work, or produced an error message. Nevertheless, attempt it first because a successful dashboard cancellation generates an instant confirmation email that serves as proof for your records.
- Log in to your Scopeleads account using your email and password.
- Navigate to your profile menu or account settings (usually found in the top-right corner).
- Select subscription, billing, or plan management-labels vary.
- Locate the cancel subscription or downgrade option.
- Click cancel and follow the on-screen prompts to confirm.
- Take a screenshot of the cancellation confirmation message, including the date and confirmation number if shown.
- Check your email inbox (and spam folder) within 10 minutes for a cancellation confirmation from Scopeleads.
If the dashboard cancellation fails or hangs, proceed immediately to email and postal methods below. Do not assume the account is cancelled just because you clicked a button.
Method 2: cancellation by email to Scopeleads support
Email gives you a timestamped record of your cancellation request. Scopeleads' known support and sales contacts are [email protected] and, based on historical records, [email protected] (if the company shared infrastructure with JobLeads). Send your cancellation email to both addresses to maximize delivery likelihood.
- Open your email client and compose a new message.
- In the subject line, write: "Cancellation Request: Scopeleads Account [Your Email Address]"
- Address the email to [email protected] and [email protected]
- In the body, include:
- Your full name and account email address registered with Scopeleads
- Your account creation date (if you remember it)
- A clear statement: "I request immediate cancellation of my Scopeleads subscription effective today. Please confirm cancellation and cease all future billing."
- Your current billing date (the date your last charge appeared on your bank statement)
- A request for a pro-rata refund for any unused days until your next renewal date
- Send the email and immediately forward a copy to yourself for safekeeping.
- Wait 5 business days for a response. If none arrives, resend the email with a note: "Second notice of cancellation request sent [date]. Awaiting confirmation."
Method 3: cancellation by registered mail to Scopeleads' malaysia address
Written notice to a company's registered business address is legally binding under Malaysian contract law. Even if Scopeleads ignores emails, a posted letter creates enforceable evidence of your cancellation request. Send the letter via registered mail (with tracking) to the address below.
- Obtain a copy of the Scopeleads' registered address:
- Scopeleads
- Lot 6181, Jalan Perusahaan 2, Kawasan Perindustrian Parit Buntar
- 34200 Parit Buntar, Perak, Malaysia
- Compose a formal cancellation letter (or use a template) on plain paper including:
- Your full name, account email, and phone number
- The date of the letter
- A clear cancellation statement: "I hereby request immediate cancellation of my Scopeleads subscription. This notice is effective upon receipt. Please cease all future billing and confirm cancellation in writing within 7 days."
- Your last billing date and next renewal date
- A request for refund of any prepaid or unused balance
- Print two copies: one to send, one to keep.
- Visit your nearest Pos Malaysia counter and send the letter via Registered Mail (the postal service's tracked option).
- Pay the registration fee (typically RM5-8) and retain your receipt and tracking number.
- File the receipt, tracking number, and a copy of the letter in a safe place.
- Visit track.pos.com.my and enter your tracking number weekly to confirm delivery.
Once the postal service confirms delivery (usually within 5-10 working days), you have ironclad proof that Scopeleads received your cancellation notice. If they continue charging after delivery confirmation, the MDTCA will take your complaint very seriously.
Critical steps to take before you cancel
Cancellation is not just about clicking a button or sending an email; you must protect your data and billing evidence before the account closes. Once Scopeleads deactivates your account, you may lose permanent access to saved leads, campaign history, and proof of billing.
Export and save all your data immediately
Scopeleads does not clearly publish how long it keeps your data after cancellation, so assume you will lose access within days. Before you send any cancellation request, extract everything you need.
- Log in to your Scopeleads account.
- Navigate to any saved lead lists, databases, or contact exports.
- Download or export each list as a CSV, Excel, or PDF file (depending on what the platform offers).
- Save copies of your campaign records, email sequences, and outreach history if applicable.
- Screenshot your account dashboard, plan name, billing information, and any renewal date shown on-screen.
- Store all exported files and screenshots in a cloud storage service (Google Drive, Dropbox, OneDrive) and on your local computer with clear folder names and dates.
Collect your billing and invoice records
Your bank statements and invoice emails are your proof of subscription and payment history. Yafee recommends gathering these before you cancel, because you will need them if you claim a refund or dispute a charge.
- Log in to your bank's online portal or app.
- Search your transaction history for all charges from Scopeleads, Scope, or similar descriptions.
- Take screenshots of each charge, including the date, amount, and merchant name.
- Search your email for invoices from Scopeleads (search terms: "Scopeleads invoice", "Scopeleads receipt", "subscription", "billing").
- Download any PDF invoices and save them in your cloud storage folder.
- Note the exact date of your most recent charge and calculate your next renewal date (usually 30 days later for monthly plans, 365 days for annual).
Verify your next billing date
This is the single most important number. If you cancel before your next billing date, you avoid an unwanted charge. If you cancel after, you have legitimate grounds to demand a pro-rata refund.
- Check your Scopeleads account dashboard for a renewal or billing date.
- If the dashboard does not show the date, look at your most recent invoice email.
- Add 30 days (or 365 for annual plans) to your last charge date; that is your estimated next billing date.
- Write this date down and set a phone reminder for 3 days before it.
- If today is within 3 days of that date, cancel immediately to block the charge.
Pricing and plan details for Scopeleads in malaysia
Scopeleads published pricing in US dollars on public listings, not in Malaysian ringgit, which creates confusion for local users. The table below shows the approximate plan costs in both currencies based on historical public data and current conversion rates (1 USD ≈ RM4.72).
| Plan tier | Monthly cost (USD) | Monthly cost (MYR) | Annual cost (MYR) | Key features |
|---|---|---|---|---|
| Starter | $29 | ~RM137 | ~RM1,644 | Basic search, 5,000 leads/month |
| Standard | $67 | ~RM316 | ~RM3,792 | Unlimited searches, email automation |
| Pro | $127 | ~RM599 | ~RM7,188 | Advanced filters, bulk campaigns, API access |
| Enterprise | Custom | Custom | Custom | White-label, priority support, custom features |
Most Malaysian users subscribed at the Standard or Pro level. If you signed up for an annual plan and paid upfront, you are entitled to a refund for any unused months remaining on that contract (pro-rata refund). If you paid monthly, you can cancel at the end of any month without early termination penalties-provided you cancel before your next renewal date.
What happens after you cancel Scopeleads
Cancellation does not happen instantly; there is a window between when you submit the request and when Scopeleads processes it. Understanding this timeline protects you from surprise charges and account lock-outs.
Immediate after cancellation (day 1)
If you cancelled via the dashboard, you should receive an instant confirmation email with a reference number. If you cancelled by email or postal mail, wait for Scopeleads to reply within 5-7 business days with a confirmation. Save every confirmation email you receive.
During the grace period (days 2-14)
Most SaaS companies observe a 7-14 day grace period between cancellation request and account closure. This is the window when your account still exists, your data is still accessible, and you can reverse the cancellation if you change your mind. Yafee advises against reversing unless absolutely necessary, because it resets your billing cycle. During this period, your payment method should not be charged. If a charge appears, contact your bank immediately and file a dispute.
Account closure and data loss (day 15 onward)
After the grace period, Scopeleads typically deactivates your account, removes access to the dashboard, and begins purging your data. You can no longer log in. Your saved leads, campaigns, and account history are gone. That is why exporting your data before you cancel is non-negotiable. Once this stage starts, recovery is nearly impossible.
Final billing check (day 30)
Check your bank statement 30 days after your cancellation request to confirm no further charges appear. If a charge posts after your cancellation confirmation, document it immediately and escalate to your bank (dispute) and the MDTCA (formal complaint).
Refund eligibility and how to claim
Your refund entitlement depends on when you cancelled and whether Scopeleads' service actually worked as promised. Malaysian consumer law is generous here: if a SaaS platform is discontinued, non-functional, or failing to deliver, you can claim a full refund for your entire subscription period, not just unused time.
When you qualify for a refund
You have a refund claim in these situations:
- Service discontinued: Scopeleads is no longer active or maintained. You paid for a service that no longer exists.
- Service not fit for purpose: The platform did not deliver leads, the search function was broken, or core features stopped working.
- Billing error: You were charged more than once in a month, overcharged for a plan tier, or charged after you cancelled.
- Annual plan cancellation: You paid for a full year upfront but want to cancel after 3 months. You are entitled to a pro-rata refund for the remaining 9 months.
- Auto-renewal trap: You were not clearly told the subscription would auto-renew, or the auto-renewal terms were not prominent in the contract.
How to claim your refund from Scopeleads
- Gather your cancellation confirmation email, billing invoices, and bank statements showing all charges.
- Calculate the refund owed: (your total paid) minus (the number of days you used the service divided by 30, multiplied by your monthly fee).
- Send a formal refund request email to [email protected] with the subject: "Refund request: Scopeleads subscription [your account email]"
- In the email body, include:
- Your full name, account email, and phone number
- Your subscription start date and cancellation date
- The total amount you paid (in MYR or USD as shown on your invoices)
- Your calculated refund amount with the calculation method explained
- Your bank details: account holder name, account number, bank name, and branch (for electronic transfer)
- A deadline: "Please process this refund within 14 days of receipt."
- Send the email and keep a copy for your records.
- Wait 14 days for a response. If Scopeleads does not refund by day 14, escalate to MDTCA (see escalation section below).
If Scopeleads refuses or ignores your refund request
You have a legally enforceable escalation path. Do not accept a "no refund" response as final.
- Send a second email to Scopeleads with the subject: "Final refund demand: [date]. Second notice." Repeat your refund request and set a final deadline of 7 days.
- If no response within 7 days, log a formal complaint with the MDTCA online at www.kpdnhep.gov.my/aduan or call 1800-88-5959.
- You can also file a claim with the Consumer Claims Tribunal (claims up to RM25,000 with no lawyer required). Visit www.cct.gov.my for forms and nearest tribunal office.
- Keep all emails, screenshots, and bank statements in a folder to submit as evidence to either agency.
Yafee has tracked multiple cases where MDTCA intervention secured refunds within 30-60 days. The agency treats unresponsive billing companies seriously, especially when evidence of cancellation is clear.
Common mistakes to avoid when cancelling Scopeleads
You are not alone if you feel frustrated or uncertain about cancellation-many users have walked this road before and made errors that cost them time and money. Here are the traps to dodge.
Mistake 1: cancelling via dashboard but not getting email confirmation
Many users clicked the cancellation button in their Scopeleads account and assumed they were done. Two weeks later, they were charged again. The lesson: a button click is not proof. If you do not receive a confirmation email within 10 minutes, assume the dashboard cancellation failed. Immediately send an email and postal notice to lock in your cancellation request. Do not rely on the website alone.
Mistake 2: not documenting your next billing date
If you cancel after your next renewal date has passed, Scopeleads will claim you owe a full month's fee. Protect yourself by noting the exact date of your last charge and adding 30 days. Set a phone reminder 3 days before that date. If you miss the window, you still have grounds to claim a pro-rata refund under Malaysian law, but it requires proof and escalation.
Mistake 3: assuming the account is closed because you did not see an error
Scopeleads' support is notoriously slow. You might send a cancellation email and hear nothing for weeks. Silence is not confirmation. Keep your cancellation request open and follow up every 7 days with a new email saying "First follow-up to my cancellation request dated [date]. Awaiting confirmation." This creates a documented trail of attempts.
Mistake 4: deleting cancellation confirmation emails
Your confirmation email is your legal proof. Store it in a dedicated folder, screenshot it, and back it up to cloud storage. If you ever need to file a complaint with MDTCA or dispute a charge with your bank, this email is your most powerful evidence.
Mistake 5: not exporting your data before cancelling
Once Scopeleads closes your account, your lead lists, campaign records, and contact databases are permanently deleted. You cannot recover them afterward. Export everything as soon as you decide to cancel, before you send any cancellation request. This is non-negotiable.
Pricing comparison and when to cancel vs. stay
If you are on the fence about cancelling, this table compares the true cost of staying versus the refund value of cancelling.
| Scenario | Monthly fee (MYR) | Months left on annual plan | Cost to stay | Refund if cancel | Recommendation |
|---|---|---|---|---|---|
| Standard plan, 9 months remaining | RM316 | 9 | RM2,844 | ~RM2,700 | Cancel and claim refund |
| Pro plan, 6 months remaining | RM599 | 6 | RM3,594 | ~RM3,400 | Cancel immediately |
| Standard plan, monthly renewal, not generating leads | RM316 | 1 | RM316 | Dispute + full refund (service failure) | Cancel now |
| Starter plan, 3 months left, still using actively | RM137 | 3 | RM411 | RM300 | Consider staying until renewal, then switch |
The decision to cancel hinges on two factors: whether you are still using Scopeleads effectively, and whether the service is still operational. If either answer is "no," cancellation is the right move. Yafee's guidance is simple: if you are asking whether to cancel, you have already decided. Act now before your next renewal charge hits.
Contact address and escalation details for Scopeleads
Use these details when you need to reach Scopeleads directly or escalate your case if the company ignores your cancellation request.
Scopeleads malaysia registered address
Scopeleads
Lot 6181, Jalan Perusahaan 2
Kawasan Perindustrian Parit Buntar
34200 Parit Buntar, Perak
Malaysia
Contact methods for Scopeleads
Email (sales): [email protected]
Email (support/legacy): [email protected]
Phone: +605 7169605
Send cancellation requests to both email addresses simultaneously. Allow 5-7 business days for a response. If you do not hear back, proceed to the MDTCA escalation below.
Malaysian consumer authority escalation
If Scopeleads does not respond or refuses to refund, escalate immediately to the enforcer.
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Enforcement Division
Toll-free complaint line: 1800-88-5959
Online portal: www.kpdnhep.gov.my
Operating hours: Monday to Friday, 8:30 AM to 5:30 PM (Malaysian time)
Consumer Claims Tribunal
For claims up to RM25,000 (no lawyer required)
Visit: www.cct.gov.my
Find your nearest tribunal office by state
File your complaint with evidence: cancellation confirmation email, billing invoices, bank statements, and any correspondence with Scopeleads. The MDTCA takes unresponsive billing seriously and will issue a notice to Scopeleads within 30 days. Most cases are resolved within 60 days if your evidence is clear.
Summary: your roadmap to a clean Scopeleads cancellation
Cancelling Scopeleads in Malaysia is straightforward when you follow a structured process grounded in the Consumer Protection Act 1999. Yafee has guided thousands of consumers through this exact journey-from exporting data, to sending cancellation notices, to claiming refunds-and the system works when you document every step.
Your action plan in four steps:
- Prepare: Screenshot your plan, billing date, and account details. Export all leads and campaign records to your computer and cloud storage.
- Cancel: Use all three methods simultaneously-dashboard (if it works), email to [email protected] and [email protected], and registered mail to the Parit Buntar address. Do not rely on any single method.
- Verify: Wait for confirmation email. If none arrives within 7 days, send a follow-up email and escalate to MDTCA if Scopeleads does not respond within 14 days.
- Refund: Submit your refund claim with invoices and proof of cancellation. If Scopeleads refuses, lodge a formal complaint with MDTCA (1800-88-5959) or the Consumer Claims Tribunal.
Your legal position is strong: Malaysian consumer law protects you against auto-renewal traps, discontinued services, and unresponsive billing. Yafee has helped thousands of consumers cancel similar services and recover their money by following this playbook. You have the law on your side. Act with confidence, document everything, and escalate if needed. Scopeleads cannot keep billing you for a service you have cancelled-and the MDTCA will enforce that principle if the company tries.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Scopeleads?
Join over 30,000 users who already trust us.