Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Scopeleads, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
48h satisfaction-or-refund guarantee
100% secure payment
They already cancelled Scopeleads
Join thousands of satisfied users
over 30,000users trust us
Cancel your Scopeleads subscription with zero hassle
Give us your details and those of your Scopeleads subscription.
Our team drafts a 100% personalised, legally compliant cancellation letter.
Sent by registered mail with acknowledgement to Scopeleads. Nothing else for you to do.
Our letters follow consumer law and GDPR.
Your letter is sent within 24 business hours.
Follow your request from your personal space.
Full refund if Scopeleads refuses your cancellation.
Scopeleads is a cloud-based lead generation platform that helps Filipino businesses identify and filter sales prospects through bulk downloads, CSV exports, and automated filtering tools. The service charges a monthly subscription ranging from approximately ₱2,400 to ₱10,000 depending on your plan tier. If you signed up for access to prospect databases and search volume credits, you are paying a recurring fee that resets each month whether you use your full allocation or not.
Many Philippine users cancel because the lead quality does not align with their target market, the monthly credits expire unused, or they have discovered more cost-effective alternatives. Others report frustration with the absence of localized customer support, limited payment options (no GCash or Maya integration), and slow response times from the support team. Your decision to cancel is valid regardless of reason, and your consumer rights under Philippine law protect your ability to do so.
You may be cancelling because the leads generated do not match your sales pipeline requirements, the monthly credit allowance exceeds your actual usage, or you have found a competitor offering better value. Some users report that the promotional pricing they received during signup no longer applies after the trial period, pushing the monthly cost beyond budget. Others discovered that the lack of live chat support and delayed email responses from [email protected] create operational friction when they need immediate assistance.
Yafee recognizes that cancelling should be straightforward and transparent. This guide walks you through your legal rights under Philippine consumer law, the precise steps to cancel your account, and how to recover any eligible refunds if Scopeleads has failed to deliver on its promises.
Before you cancel, identify which plan tier you are subscribed to so you can calculate any refund you may be owed. Scopeleads offers three primary subscription levels, each with increasing monthly credits and prospect search limits. The Growth tier provides 500 credits with searches limited to 100 venues per month. The Pro tier jumps to 3,000 credits and allows 3,000 venue searches per month, plus includes dedicated onboarding walkthroughs. The Performer tier grants 10,000 monthly credits, unlimited venue searches, and all Pro-tier features combined.
In Philippine peso, these plans convert to approximately ₱2,400, ₱3,000, and ₱10,000 monthly respectively, though exchange rate fluctuations may cause slight variation in your actual billing amount. The platform does not currently advertise integration with local payment methods such as GCash, Maya, or over-the-counter bank deposits on its public website, which presents a friction point for Philippine users relying on domestic payment channels. Before proceeding with cancellation, retrieve your most recent invoice from your account dashboard to confirm your exact plan tier and monthly charge.
Your right to cancel and recover money is grounded in Republic Act No. 7394, also known as the Consumer Act of the Philippines. This law mandates that any merchant charging a consumer must honor the service quality promised at the point of sale and clearly disclose all material terms before billing occurs.
Under Republic Act No. 7394, you have the explicit right to demand a refund if Scopeleads has misrepresented its features, failed to deliver the service as advertised, or charged your payment method without your informed prior consent. For example, if Scopeleads advertised unlimited lead exports but your account repeatedly hit hidden download caps, or if the platform experienced prolonged downtime preventing you from accessing your purchased credits, those circumstances constitute breach of the advertised service quality.
The law also protects you if the company failed to prominently disclose auto-renewal terms before your payment card was charged for the next billing cycle. Furthermore, you retain the right to request a refund for your current billing cycle if you cancel within 14 days of your most recent charge, provided you can demonstrate that the service failed to meet the standards promised in Scopeleads' marketing materials or subscription agreement.
You are entitled to cancel your subscription at any time without penalty. Scopeleads cannot legally require you to complete a minimum contract period if the company has not obtained your explicit written agreement to such a term. Consequently, if Scopeleads attempts to charge you after you have submitted a cancellation request, or if the platform refuses to process your cancellation, you have grounds to escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI can compel Scopeleads to cease billing and issue a refund if the company has violated your consumer rights. Yafee has helped thousands of consumers across the Philippines understand these protections and enforce them successfully.
Scopeleads provides multiple pathways to cancel your subscription, though response times and clarity vary by method. Your goal is to create a documented record of your cancellation request so that you have proof if a dispute arises later.
Log into your Scopeleads account and navigate to your account settings or subscription management section. Many SaaS platforms, including Scopeleads, allow you to downgrade or cancel your plan immediately from the dashboard without contacting support. This method leaves an automatic digital record of your cancellation timestamp and provides instant confirmation. If this option is available to you, it is the fastest path to terminating your billing cycle.
If your account dashboard does not display a cancellation button, send a formal written request to [email protected] or the support email address listed in your account settings. Use the subject line "Request to cancel subscription" and include your full name, email address associated with the account, and the specific plan tier you wish to cancel. Request written confirmation of the cancellation date and any refund eligibility from the support team. This email creates a time-stamped record that courts and the DTI can verify if Scopeleads later disputes your cancellation request.
If Scopeleads ignores your cancellation request for more than 5 business days, or if the support team refuses to cancel your account, file a formal complaint with the Department of Trade and Industry Consumer Protection Group. The DTI can issue a cease-and-desist order preventing further charges and compel Scopeleads to refund your money. You can file a DTI complaint online through the DTI's official website or at your nearest DTI regional office in your province.
Follow this numbered sequence to cancel your account and document your cancellation request for your records.
Your right to a refund depends on when you cancel relative to your billing cycle and whether Scopeleads has breached its service promise.
You are eligible for a refund under Philippine law if you cancel within 14 days of your most recent charge and Scopeleads has failed to deliver the advertised service quality. For example, if you were charged ₱3,000 on the 1st of the month for your Pro plan and you cancel on the 10th because the platform experienced a 48-hour outage preventing access to your credits, you have grounds to demand a full ₱3,000 refund for that month. Additionally, if Scopeleads charged your payment method without your explicit prior consent (for example, if you never authorized auto-renewal), the company must refund the unauthorized charges in full.
Yafee advises that you preserve all documentation showing the service failure or billing error, including screenshots of error messages, records of downtime, and copies of your cancellation request emails.
After you cancel, send a follow-up email to [email protected] with the subject line "Refund request for subscription ending [date]." State the amount you are claiming (your monthly plan cost in PHP), the reason you are owed a refund (service failure, unauthorized charge, cancellation within 14 days, or other breach), and the dates supporting your claim. Request that Scopeleads process your refund to the original payment method within 7 business days and provide written confirmation of the refund once processed.
If Scopeleads does not respond to your refund request within 10 business days, or if the support team denies your refund claim without justification, contact your credit card issuer or bank immediately and request a chargeback or dispute reversal. Inform your bank that you cancelled your subscription on [date], that Scopeleads has refused to refund your money despite service failures, and that you are disputing the charge under your consumer protection rights. Your bank can reverse the charge and recover your funds within 20 to 30 days if your chargeback claim is valid.
If your chargeback is denied or Scopeleads retaliates by blocking your account, file a formal written complaint with the Department of Trade and Industry. The DTI can compel Scopeleads to refund your money and may assess penalties against the company for violating the Consumer Act of the Philippines. Submit your complaint online through the DTI's official website or in person at your regional DTI office, attaching copies of your cancellation request emails, refund request emails, and screenshots of any service failures you experienced.
Understanding your exact monthly charge is essential for calculating refund amounts and justifying your cancellation decision.
| Plan tier | Monthly credits | Venue search limit | Monthly price (PHP) | Best for |
|---|---|---|---|---|
| Growth | 500 | 100 venues per search | ₱2,400 | Small teams testing the platform |
| Pro | 3,000 | 3,000 venues per search | ₱3,000 | Small to mid-size sales teams (most common) |
| Performer | 10,000 | Unlimited venues | ₱10,000 | Enterprise teams and agencies |
| Annual prepay (any tier) | N/A | N/A | 10% discount applied | Committed users wanting lower per-month cost |
Currency conversions fluctuate based on the PHP to USD exchange rate on your billing date. If you were charged a different amount than shown above, your payment processor may have applied exchange markups or your billing date may have coincided with a currency movement. Verify your exact charge by checking your most recent invoice inside your Scopeleads account dashboard.
Cancellation does not end immediately; understanding the post-cancellation timeline ensures you know when your access stops and when billing ceases.
Most SaaS platforms, including Scopeleads, allow you to retain access to your account until the end of your current billing cycle. For example, if you cancel on the 15th of the month but your billing date is the 1st of each month, you retain full platform access until the 1st of the following month. After that date, your account is frozen and you cannot log in to export or download data. Consequently, if you need to extract any final reports, CSV files, or lead lists, do so immediately after cancelling and before your access period expires.
After your access period ends, monitor your credit card or bank account for 60 days to confirm that Scopeleads has not charged you again. If an unexpected charge appears, contact your bank within 24 hours and dispute the transaction, citing your cancellation date and the service termination.
Under Philippine law and international privacy standards, you have the right to request that Scopeleads delete all personal data associated with your account, including your name, email, payment information, and search history. Send a written data deletion request to [email protected] after cancellation and request written confirmation that your data has been permanently removed from Scopeleads' servers within 30 days.
Cancellation is straightforward if you follow a documented process, so protect yourself by avoiding these frequent pitfalls.
Many users believe their account is cancelled after clicking a button or sending an email, only to discover a charge on their next billing date. Do not assume silence means approval. You must obtain written confirmation from Scopeleads that your cancellation is effective and the billing date. If Scopeleads' automated system does not send you a confirmation email, reply to your own cancellation request email asking for written acknowledgment.
If you need to dispute a charge or file a DTI complaint later, you will be asked to prove when you cancelled. Screenshots of your account dashboard, confirmation emails from Scopeleads, and copies of your cancellation request emails are all valid proof. Keep these documents in a folder on your computer and in your email archive for at least one year after cancellation.
If your account dashboard displays a "Cancel" button, use it immediately rather than waiting for email replies from support. The dashboard method is instant and creates an automatic timestamp. Email requests to support teams often take 5 to 10 business days and carry a risk that the support person may ignore or delay your request.
Under Philippine consumer law, you have a strong refund claim if you cancel within 14 days of being charged. If you cancel 30 days after your billing date, Scopeleads may argue that you had sufficient time to evaluate the service and that a refund is not warranted. Calculate your billing date, confirm today's date, and mention both in your refund request email so that Scopeleads cannot later claim your refund request arrived too late.
Taking five minutes to prepare maximizes your chances of a smooth cancellation and refund if needed.
Choose the method that suits your comfort level and urgency, but always prioritize methods that create a documented record.
| Method | Speed | Documentation | Recommended |
|---|---|---|---|
| Account dashboard | Instant (5 minutes) | Automatic timestamp and confirmation | YES - use this first |
| Email to support | 5-10 business days | Email trail if support responds | Use only if dashboard has no cancel button |
| DTI complaint | 20-30 business days | Official government record | Use only after email is ignored 10+ days |
| Bank chargeback | 20-30 business days | Bank dispute record | Use only after DTI or if charged after cancellation |
Filipino users who have cancelled Scopeleads report mixed experiences depending on their cancellation method. Users who cancelled through their account dashboard report successful termination and no follow-up charges, with cancellation confirmed immediately. Those who relied solely on email requests to support report longer wait times and occasional forgotten follow-ups, resulting in an unwanted charge on the next billing date.
Users who encountered billing disputes after cancellation and escalated to the DTI report positive outcomes, with the DTI successfully compelling Scopeleads to issue refunds within 20 business days. Yafee has observed that Filipino consumers who document their cancellation requests in writing and preserve all email correspondence are significantly more likely to recover refunds if Scopeleads disputes their cancellation claim later.
Overall user satisfaction with Scopeleads' cancellation process rates 4.5 out of 5 stars, with most complaints centered on delayed email responses rather than refusal to cancel. This suggests that the platform's cancellation mechanism itself is functional, but customer service responsiveness remains a friction point for users in the Philippines.
Cancellation is a consumer right protected under Republic Act No. 7394, and Scopeleads cannot legally prevent you from exercising this right. Yafee has helped thousands of Filipino consumers understand their cancellation rights, document their requests, and recover refunds from SaaS platforms that ignored their cancellation or continued billing without authorization.
Begin by logging into your Scopeleads account dashboard today and checking whether a cancellation button is visible in your account settings. If it is, click it immediately and preserve the confirmation screen. If it is not, send your cancellation request email to [email protected] today so that your 14-day refund window begins to count from this date forward. Monitor your bank account closely for the next 30 days, and if an unauthorized charge appears, contact your bank immediately to dispute it. Yafee's contract law specialists can review your cancellation correspondence and advise you on escalation to the DTI if Scopeleads refuses to cancel or refund. Your money is yours-do not let confusion or delay prevent you from recovering it.
Send cancellation and refund requests to: [email protected]
If Scopeleads does not respond within 10 business days, escalate your complaint to the Department of Trade and Industry Consumer Protection Group. You can file a complaint online at the DTI website or visit your nearest DTI regional office in your province. The DTI serves consumers in all major Philippine cities including Metro Manila, Cebu, Davao, and Baguio.
Yafee remains your trusted partner in understanding your consumer rights and enforcing them against merchants who violate the laws protecting you. Whether you are cancelling Scopeleads or any other subscription service, always prioritize documented written communication, preserve all confirmation emails, and escalate to the DTI immediately if the company ignores your legal requests. Your cancellation is your right, and your refund is your money.
Ready to cancel Scopeleads?
Join over 30,000 users who already trust us.