Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Restoro, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Restoro in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Restoro
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Restoro subscription with zero hassle
1
Fill in the form
Give us your details and those of your Restoro subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Restoro. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Restoro refuses your cancellation.
Frequently asked questions
Cancel Restoro: Step-by-Step Guide
How to cancel Restoro and stop recurring charges in malaysia
What Restoro is and why malaysians are cancelling
Restoro is a Windows system repair and optimisation software service sold on a subscription or one-time purchase model. The service scans your computer for issues, identifies problems, and unlocks repair functions behind a paywall. Many Malaysian users subscribe expecting automatic fixes, then find the interface confusing or the results disappointing, leading them to cancel.
The plans malaysian users encounter
Restoro offers three pricing tiers. The Basic plan costs USD 29.95 (approximately RM141) as a one-time purchase with no renewal. The Premium annual plan is USD 39.95 (approximately RM189) per year, and the Extended annual plan is USD 59.95 (approximately RM283) per year. All prices are published in US dollars, so Malaysian card users see charges converted by their bank at the prevailing exchange rate, typically around 1 USD to 4.72 MYR.
The critical distinction is whether you bought a one-time licence or a recurring subscription. One-time purchases do not renew automatically. Annual subscriptions do, and that is where cancellation becomes essential. If you bought Premium or Extended and did nothing, your card will be charged again on the anniversary of your purchase date.
Why the cancellation process is hard to find
Restoro does not maintain a public Malaysian office, Malaysian phone support, or a local billing address. The company is registered in Cyprus and serves the Malaysian market through international channels only. The official support route is email to [email protected] or the Restoro Help Center at support.restoro.com. This means no FPX, DuitNow, or local e-wallet options are listed, and Bahasa Malaysia support is not verified.
For Malaysian users, this setup creates friction. Your cancellation request must travel through international support, and there is no visible escalation route within Malaysia itself. That is why keeping screenshots, invoices, and card statements is non-negotiable. If Restoro fails to cancel or charges you after cancellation, you will need that paper trail to escalate to your bank, the Ministry of Domestic Trade and Consumer Affairs (KPDN), or the Telecommunications and Postal Communications Tribunal Malaysia (TTPM).
Your legal position under malaysian consumer protection law
Your right to cancel Restoro is protected by the Consumer Protection Act 1999 (Act 599), the primary consumer legislation in Malaysia. This act gives you the right to cancel certain contracts and protects you against unfair contract terms, including automatic renewal clauses that are not transparent.
Distance selling and the consumer protection act 1999
Because you purchased Restoro online (a distance contract), the Consumer Protection Act 1999 grants you a cooling-off period. For software-as-a-service contracts, this period is typically 14 days from the date of purchase, provided you have not yet downloaded or used the software substantially. However, once you have used Restoro, the cooling-off right may no longer apply, and cancellation becomes a matter of contract terms and customer service.
Nevertheless, the act also protects you against unfair renewal terms. Any clause that renews your subscription without explicit written consent before each renewal is potentially unfair under the act. If Restoro charged you again without sending a clear pre-renewal reminder to the email address on file, you have grounds to dispute the charge with your bank or escalate to KPDN.
Your legal position if Restoro refuses to cancel
If Restoro delays cancellation or ignores your request, the Consumer Protection Act 1999 obliges KPDN to investigate consumer complaints. You can file a complaint with KPDN (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup) online at mycomplaints.my or visit your nearest KPDN office. The ministry can compel the company to refund unauthorised charges and enforce the cancellation. This is your escalation route if [email protected] does not respond within 14 days.
Cancellation methods available to you
Restoro provides limited public cancellation options because there is no Malaysian office. You must use one of two routes: the account dashboard (if accessible) or direct email to support.
Method 1: cancel through your Restoro account dashboard
If you created a Restoro account during purchase, the fastest cancellation route is through the account settings. This method leaves a digital record that is harder for Restoro to dispute later.
- Sign in to your Restoro account using the email and password you registered with.
- Visit support.restoro.com or log in at restoro.com if a login link appears.
- If you forgot your password, use the "Forgot Password" link and reset it via email.
- Navigate to Account, Subscription, Billing, or My Plan (the exact label varies).
- Look for any section showing your current plan and renewal date.
- Take a screenshot of this page as proof of your subscription status.
- Click the Cancel Subscription button if it appears.
- Restoro may ask why you are cancelling; answer briefly (e.g., "No longer needed").
- Do not close the page until you see a confirmation message.
- Screenshot the cancellation confirmation page showing the cancellation date and any reference number.
- Save this screenshot with today's date in the filename.
- Check your email for a cancellation confirmation message from Restoro; save this too.
Method 2: cancel by email if the dashboard method fails
If you cannot find a cancel button in your account, or if the dashboard appears broken, email support directly. This method is slower but creates a formal written record.
- Gather your account details before writing.
- Your registered email address with Restoro.
- Your order number or invoice reference (from your email or payment confirmation).
- The last four digits of the card used to purchase.
- Your full name as it appears on the account.
- Compose a clear cancellation email to [email protected].
- Subject line: "Cancel subscription: [Your email]" or "Cancellation request".
- Body: State your full name, email, order number, and clearly request cancellation of your subscription effective immediately.
- Example: "I request immediate cancellation of my Restoro Premium subscription. My order number is [X], and my registered email is [Y]. Please confirm cancellation within 3 business days."
- Send the email and take a screenshot showing the "Sent" status and timestamp.
- Save this screenshot.
- Note the exact time and date you sent the email.
- Wait for a response.
- Restoro states 24/7 support, so expect a reply within 2 business days.
- If no reply arrives within 3 business days, resend the email and cc a backup address if you find one in Restoro's help centre.
- Once you receive confirmation, screenshot it and save it with your other cancellation proof.
- Confirmation emails should state the cancellation date and confirm no further charges will occur.
Method 3: dispute the charge with your bank if Restoro ignores you
If Restoro does not respond or charges you again after cancellation, contact your bank immediately. Malaysian banks are required to investigate disputed charges under Bank Negara Malaysia regulations and the Consumer Protection Act 1999.
- Call your bank's fraud or dispute line using the number on the back of your card.
- Inform them you are disputing a charge from Restoro because you cancelled the subscription but were charged anyway.
- Have your cancellation confirmation email and screenshot ready to reference.
- File a formal chargeback or dispute claim.
- Your bank will send you a form to complete, or you can do this online through your banking app.
- Attach copies of your cancellation confirmation, the charge statement, and any email exchanges with Restoro.
- Your bank will contact Restoro and demand proof that you authorised the charge.
- Because you have cancellation proof, Restoro will struggle to defend the charge.
- Most banks resolve these disputes in your favour within 7 to 14 days.
Refunds and what to expect after cancellation
Cancelling your subscription does not automatically trigger a refund. Refunds depend on the reason for cancellation and how long you have had the service.
When Restoro will refund you
Restoro offers a refund if you cancel within a specific window after purchase, usually 30 days. This window is a goodwill gesture, not a legal obligation for software already downloaded and used. If you cancel within 30 days of purchase and have not used Restoro extensively, contact support and ask for a refund. Reference your cancellation confirmation and state that you are requesting a refund under the 30-day goodwill period.
If you cancel after 30 days, Restoro will rarely refund the subscription fee. However, if Restoro charged you without a clear pre-renewal reminder, or if the renewal clause was not transparent, you may dispute the charge under the Consumer Protection Act 1999. In this case, ask KPDN to investigate the refund claim.
What happens to your access after cancellation
After cancellation is confirmed, your Restoro account will remain accessible until the current billing period ends. You retain full access until that date. Once the billing period expires, Restoro will deactivate your account and you will lose access to any premium repair features. Basic system scans may remain free-to-use on your PC, but paid repair unlocks will no longer work.
The key point: cancellation stops future charges, not current access. Your existing licence runs until the end of the current billing period, which is fair and standard for SaaS contracts.
Common cancellation mistakes malaysian users make
You are not alone if you have already made one of these errors. Most Malaysian users discover these traps only after they have cancelled incorrectly or missed a critical deadline.
Mistake 1: uninstalling without cancelling the subscription
Removing the Restoro software from your PC does not cancel the subscription. Your card will still be charged on the renewal date because the subscription is stored in Restoro's servers, not on your computer. Uninstalling is a separate action from cancelling. Always cancel the subscription first, then uninstall the software. Yafee advisors frequently see users who deleted Restoro but kept getting charged because they skipped the cancellation step.
Mistake 2: paying from a card that no longer exists
If your card has expired or you closed it, Restoro's payment processor will attempt to charge it on the renewal date and fail. This does not cancel your subscription; it just creates a failed charge. Restoro may keep trying to charge the card, or it may mark your account as delinquent. Either way, you must still formally cancel to stop the cycle. Contact Restoro and provide a current card, or cancel immediately to prevent further failed charges.
Mistake 3: not saving cancellation confirmation
If Restoro charged you after cancellation and you cannot prove you cancelled, you will lose the dispute with your bank. Always screenshot the cancellation confirmation page and save the confirmation email. Keep these files for at least 12 months. Yafee users who follow this discipline almost always win refund disputes because they have documentary proof.
Mistake 4: cancelling too close to the renewal date
If your renewal date is in 3 days and you cancel via email today, Restoro may still charge you if the cancellation does not process in time. To be safe, cancel at least 5 days before your renewal date. If you are within 3 days of renewal, use the account dashboard method (instant) rather than email. Check your renewal date on your last invoice or Restoro account dashboard. If you see a charge you did not expect, immediately dispute it with your bank while you investigate.
Steps to take after cancellation is confirmed
Once Restoro confirms your cancellation, your work is not finished. Follow these steps to ensure your cancellation sticks and your card stays safe.
Remove saved payment details
Log back into your Restoro account and delete any saved card details. This prevents accidental re-billing if a software bug or system error causes Restoro to attempt a charge. Navigate to Account Settings or Billing, find the Saved Cards section, and remove the card. Confirm the card is deleted by refreshing the page.
Monitor your bank statement for 90 days
Check your credit card or bank statement weekly for the next 90 days. Look for any charge from Restoro or its payment processors (often listed as "Restoro LLC", "Restoro Cyprus", or a processor name like "Stripe" or "2Checkout"). If you see an unexpected charge, take a screenshot immediately and contact your bank. Most unauthorized charges are reversed within 14 days if you act quickly.
Set a calendar reminder for your old renewal date
Mark your original renewal date on your calendar as a reminder to check your statement one more time. If Restoro failed to process the cancellation and tried to charge you on that date, you will catch it immediately. This is a safety net that takes 10 seconds to set up and could save you days of dispute resolution later.
Keep cancellation proof for 2 years
Store your cancellation confirmation email, screenshots, and bank statements in a folder labeled "Restoro Cancellation" on your computer or in cloud storage. If a dispute arises months or years later, you will have proof. Yafee has helped thousands of consumers cancel SaaS services, and the users with the strongest cases are always those who kept their cancellation documentation.
Pricing summary and payment methods in malaysia
| Plan | Price (USD) | Price (MYR approx.) | Billing cycle | Auto-renews? |
|---|---|---|---|---|
| Basic | USD 29.95 | RM 141 | One-time | No |
| Premium | USD 39.95 | RM 189 | 1 year | Yes |
| Extended | USD 59.95 | RM 283 | 1 year | Yes |
Restoro accepts international credit and debit cards (Visa, Mastercard, American Express). Malaysian users are charged in USD and converted to MYR by their bank. No local Malaysian payment methods such as FPX, DuitNow, or e-wallets are listed on Restoro's website. This means all transactions go through your international card processing, and currency conversion fees may apply. Always check your bank statement for the exact MYR amount charged; rates fluctuate daily.
Contact information and escalation routes in malaysia
Restoro does not maintain a Malaysian office or Malaysian phone line. All support flows through international channels. If you need to cancel or dispute a charge, use these routes in order.
Primary contact: Restoro support email
Email: [email protected]. This is the only email address Restoro publishes for Malaysian users. Response time is stated as 24/7, but expect replies within 1 to 2 business days. Include your order number, registered email, and a clear cancellation request in every email. Keep a copy for your records.
If Restoro does not respond within 3 business days
Escalate to your bank and KPDN. Your bank can investigate the charge under Bank Negara Malaysia regulations. KPDN can compel Restoro to respond under the Consumer Protection Act 1999. File a complaint with KPDN online at mycomplaints.my or visit the nearest KPDN office. Provide copies of your cancellation request email, any responses from Restoro, and your bank statements showing charges.
Restoro corporate address (for formal legal correspondence)
Restoro Cyprus Limited, Nicosia, Cyprus. This is the registered office of the company, not a Malaysian service centre. Sending a formal demand letter here is a last resort and is not necessary for most cancellations. Your bank and KPDN are faster routes. Use this address only if a lawyer advises you to serve formal notice.
Checklist: before, during, and after cancellation
| Stage | Action | Status |
|---|---|---|
| Before cancelling | Screenshot your plan and renewal date | [ ] |
| Before cancelling | Save your latest invoice and last card charge | [ ] |
| Before cancelling | Note the email address registered with Restoro | [ ] |
| During cancellation | Sign in to your account and click Cancel (if available) | [ ] |
| During cancellation | If no cancel button, email [email protected] with order details | [ ] |
| After cancellation | Screenshot the cancellation confirmation page or email | [ ] |
| After cancellation | Remove saved card details from Restoro account | [ ] |
| After cancellation | Check your bank statement weekly for 90 days | [ ] |
| After cancellation | Store all cancellation proof for 2 years | [ ] |
Final summary: your path to a clean cancellation
Cancelling Restoro in Malaysia is straightforward if you follow the procedure. Sign in to your account and use the dashboard cancel button if available. If not, email [email protected] with your order details and a clear cancellation request. Screenshot your confirmation and monitor your statement for 90 days. If Restoro charges you after cancellation, dispute the charge with your bank or escalate to KPDN.
Your cancellation is protected by the Consumer Protection Act 1999. Restoro cannot renew your subscription without consent, and if they charge you after you cancel, you have a clear legal remedy. Keep your proof, act within 3 days of unexpected charges, and you will win.
Yafee has helped thousands of Malaysian consumers cancel software subscriptions and recover unauthorized charges by following this exact process. Store this guide, use the checklist, and refer back to it if Restoro delays or disputes your cancellation. Your cancellation right is legally solid, and with the steps outlined above, you will have the documentation to prove it.