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Frequently asked questions
Cancel Redx: The Right Way
How to cancel Redx in malaysia: your legal rights and step-by-step method
What Redx is and why you might cancel
Redx is a subscription-based software service built for real estate professionals across Malaysia. The platform functions as a Software as a Service (SaaS) tool, delivering lead generation, customer relationship management (CRM), and property workflow tools through a recurring monthly payment model. Yafee recommends understanding what you are paying for before you commit to cancellation, because the decision affects your access to all active projects and stored data.
Redx as a real estate SaaS platform
The service operates on three pricing tiers, each priced in Malaysian Ringgit (RM) and renewed monthly unless cancelled. The entry-level single-app plan costs RM19.99 per month and grants access to one Redx application with core features. The all-apps plan, priced at RM29.99 monthly, includes all available Redx applications, project saving, printing, and export functionality. The organisation tier extends to RM89.97 per month and covers three concurrent users within a shared workspace.
You pay for continuous access rather than a one-time purchase. Consequently, cancelling your subscription immediately terminates your ability to log in, access live projects, and use any paid features. This distinction matters because you cannot simply "pause" your Redx account-cancellation is final unless you reactivate later.
Common reasons users cancel Redx
Real estate professionals in Malaysia cancel Redx for several straightforward reasons: they switch to competing CRM platforms, downsize their operations, use fewer properties, or find the monthly cost no longer justifies their workflow. Others discover they need only the free tier features or choose to manage leads manually. Yafee has observed that many users hesitate because they worry about hidden termination fees or unexpected final charges, so clarity on your rights removes that anxiety.
Your consumer rights under malaysian law
Malaysian consumer protection law governs your subscription and cancellation rights. The Consumer Protection Act 1999 (Act 599) establishes your entitlement to fair dealing, transparent pricing, and a clear cancellation process.
The consumer protection act 1999 and your subscription
Under the Consumer Protection Act 1999, Redx must disclose the full price, billing frequency, and cancellation method before you complete your purchase. The law forbids unfair contract terms, hidden fees, and automatic renewal tricks that make cancellation deliberately difficult. Consequently, if Redx continues to charge you after you cancel, you have legal grounds to dispute the charge and demand a refund through your bank or credit card issuer.
Furthermore, the act grants you the right to cancel within a reasonable timeframe if the service terms are unclear or if the company misrepresents the product. If Redx fails to provide clear cancellation instructions on their website or through email support, you can escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP), Malaysia's primary consumer enforcement body.
Your legal position on refunds
The Consumer Protection Act 1999 does not mandate a cooling-off period for digital services subscriptions in all cases; however, individual payment card networks (Visa, Mastercard) often enforce their own 14-day refund windows. If you cancel within 14 days of your subscription start date, you have a stronger legal argument to demand a refund. After 14 days, a refund depends on whether Redx has delivered the service as promised and whether you have genuinely used the product. Many SaaS providers in Malaysia retain the pro-rata monthly charge for the period you accessed the service, which is legally defensible.
If Redx refuses to honor your cancellation or continues billing after you cancel, contact the KPDNHEP or file a chargeback through your bank. Yafee advises keeping all cancellation confirmation emails and screenshots as evidence.
Pricing and billing structure
Understanding your billing cycle and plan cost helps you time your cancellation to avoid unnecessary charges. Below is a summary of Redx pricing in Malaysia.
| Plan | Monthly price (RM) | Users included | Key features |
|---|---|---|---|
| Single-app | RM19.99 | 1 | One app, core features |
| All-apps | RM29.99 | 1 | All apps, export, printing, projects |
| Organisation | RM89.97 | 3 | All apps, team workspace, exports |
Each plan renews on the same date every month. If you pay on the 15th of the month, your next charge occurs on the 15th of the following month. Cancellation takes effect at the end of your current billing cycle, so cancelling on the 10th of the month when you are billed on the 15th means you retain access until that 15th, then lose access after the day passes.
How to cancel Redx without unexpected charges
Cancellation depends on where you subscribed. You must cancel through the same platform you used to sign up, otherwise the subscription remains active and continues to bill.
Confirm where you subscribed
Before you begin, identify the subscription method. You subscribed through one of three channels: the Redx website directly, the Apple App Store, or Google Play Store. Each channel requires a different cancellation step. If you subscribed through the Redx website but attempt to cancel through Google Play, your cancellation will fail and charges will continue.
Retrieve your last receipt or confirmation email and check the sender. Redx website subscriptions show charges from Redx directly; App Store subscriptions appear as charges from Apple; Google Play subscriptions display as charges from Google.
Cancel a web subscription through Redx account settings
If you subscribed directly on the Redx website, you cancel through your account dashboard.
- Visit the Redx login page and enter your email and password.
- Once logged in, navigate to Settings (usually a gear icon or menu option on the top right).
- Select Billing or Subscriptions from the settings menu.
- Locate your active subscription and click Cancel subscription or Cancel plan.
- Redx will display a confirmation dialog. Read any final offer or warning, then confirm cancellation by clicking the red or final Cancel button.
- After confirmation, screenshot or download the cancellation receipt that appears on screen.
- Check your email (including spam folders) within 5 minutes for a cancellation confirmation from [email protected].
Redx typically acknowledges cancellation within 24 to 48 business hours. Your access continues until the end of your current billing cycle, at which point your login credentials stop working.
Cancel an apple app store subscription
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription settings, not through the Redx app.
- On your iPhone or iPad, open Settings.
- Tap your name at the top of the screen to open your Apple ID profile.
- Select Subscriptions or Subscription and Purchases.
- Find Redx in the active subscriptions list and tap it.
- Tap Cancel subscription or Remove.
- If prompted to rate the app or provide feedback, you may do so or skip this step.
- Apple confirms the cancellation immediately on screen and sends a confirmation email to your Apple ID address.
Important: cancelling through the Redx app does not cancel your App Store subscription. You must use Apple's Settings menu. If you skip this step and only delete the app, charges will continue.
Cancel a google play store subscription
If you subscribed through Google Play on an Android device, cancel through Google Play settings.
- On your Android phone or tablet, open the Google Play Store app.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions or Manage subscriptions.
- Tap Active to view your current subscriptions.
- Find Redx and tap it.
- Tap Cancel subscription.
- Follow any confirmation prompts and confirm your cancellation.
- Google sends a cancellation email to your Google account email address.
Similar to Apple, deleting the Redx app from your Android device does not cancel the Google Play subscription. You must complete these steps within the Google Play Store app or through the Google Play website.
Your legal position on cancellation
Once you confirm cancellation through the correct channel, the subscription is legally terminated. In accordance with the Consumer Protection Act 1999, Redx must stop billing you at the end of your current billing cycle. Any charges after your confirmed cancellation date constitute illegal billing and are recoverable through a bank chargeback or complaint to the KPDNHEP. Yafee recommends saving your cancellation confirmation email for at least 6 months as proof of your cancellation intent.
What happens after you cancel
Cancellation is not instantaneous; your service access continues until the end of your billing period. After that date, expect the following chain of events.
The final billing cycle and access timeline
You retain full access to Redx until 23:59 on the last day of your billing cycle. If you cancel on the 10th of a month but are billed on the 15th, you keep access until 23:59 on the 14th. On the 15th, your subscription is no longer renewed and you lose login access. Any live projects remain in Redx's system for a limited time (exact retention period is not publicly documented by Redx, so contact [email protected] for specifics).
Export and backup your data before access ends
Yafee strongly advises exporting all active projects, contacts, and lead lists before your final access date. The all-apps plan includes export functionality; the single-app plan does not. If you subscribe to the single-app tier and need to export, you must upgrade to the all-apps plan temporarily (RM29.99 for one month) to unlock exports, complete your backup, then cancel the upgraded plan. This costs RM9.00 extra but secures your data permanently.
Contact [email protected] at least 7 days before your access expires and request guidance on data export. Support responds within 24 to 48 business hours during Malaysian business days (Monday to Friday, 9:00 to 17:00 MYT).
Refunds and billing disputes
The refund outcome depends on when you cancel within your billing cycle.
When you are eligible for a refund
You qualify for a refund if you cancel within 14 days of your initial subscription purchase. This aligns with standard payment card chargeback windows and reflects the spirit of the Consumer Protection Act 1999. After 14 days, a refund is not automatic; you must prove that Redx failed to deliver the service as described or that the service is fundamentally unsuitable.
Furthermore, if you paid by credit card or debit card, you may request a chargeback from your bank if Redx refuses a valid refund request. Malaysian banks process chargebacks within 30 to 60 days, and you must provide evidence of your cancellation and the continued billing.
How to request a refund
Contact Redx support directly at [email protected] and include the following information in your email:
- Your account email address and full name.
- A screenshot of your last Redx billing statement showing the charge date and amount.
- The date you requested cancellation (include a screenshot of the cancellation confirmation page if available).
- A brief explanation: "I cancelled my subscription on [date] within 14 days of purchase and request a refund of RM[amount]."
Support responds within 48 business hours. If they refuse, escalate to your bank and file a chargeback, citing the Consumer Protection Act 1999 and the KPDNHEP as your regulatory basis.
Common cancellation mistakes and how to avoid them
Most cancellation problems arise from simple oversights rather than Redx deliberate obstruction. The good news is that every mistake here is preventable.
Mistake 1: cancelling in the wrong place
Deleting the Redx app or cancelling your account within the Redx dashboard does not always cancel your subscription if you subscribed through the App Store or Google Play. You must cancel through Apple Settings or Google Play respectively. Check your last billing email to confirm the subscription source, then cancel only through that platform.
Mistake 2: cancelling too close to your billing date
If you cancel on the 14th of the month and your billing date is the 15th, charges may post before your cancellation takes effect. You are then liable for that final month. To avoid a surprise charge, cancel at least 2 business days before your next renewal date.
Mistake 3: ignoring cancellation confirmation emails
After you confirm cancellation, Redx sends a confirmation email to the address you registered. If you do not receive this email within 24 hours, your cancellation may not have processed. Log back into your account and verify that the subscription now displays as "Cancelled" or "Inactive" in your Billing section. If it still shows "Active," repeat the cancellation steps.
Mistake 4: failing to keep cancellation proof
Screenshot every confirmation page and save every confirmation email. If a dispute arises later, you need written proof of your cancellation date and request. Yafee advises creating a folder on your device or email labeled "Redx Cancellation" and storing all receipts there for 12 months.
Troubleshooting: what to do if Redx keeps billing you
If you cancelled Redx but continue to receive charges, act immediately. The Consumer Protection Act 1999 protects you from unauthorised recurring charges.
Step 1: verify your cancellation status
Log into your Redx account (if you can still access it) and navigate to Settings > Billing. Check whether the subscription displays as "Active" or "Cancelled." If it still shows active, you did not successfully cancel. Repeat the cancellation steps, screenshot the final confirmation page, and wait 48 hours before checking again.
Step 2: contact Redx support in writing
Send an email to [email protected] with the subject line "Unauthorised billing after cancellation" and include your account email, the cancellation date you attempted, and copies of the unwanted charges from your bank statement. Demand a refund and ask Redx to confirm your cancellation status within 7 days.
Step 3: escalate to your bank
If Redx does not respond within 7 days or refuses to refund, contact your bank and request a chargeback for each unauthorised charge. Provide your bank with the cancellation email (if you received one) and the support email you sent to Redx. Your bank will then dispute the charge with Redx's payment processor on your behalf.
Step 4: file a complaint with the KPDNHEP
If your bank chargeback is unsuccessful or if Redx disputes the chargeback, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP) online at www.kpdnhep.gov.my or in person at your nearest state office. Provide copies of your cancellation confirmation, the unwanted charges, and your bank's chargeback decision. The KPDNHEP will investigate Redx for violations of the Consumer Protection Act 1999 and compel a refund if your claim is valid.
Checklist before you cancel Redx
Use this checklist to confirm you are ready to cancel and that you have completed all necessary steps.
| Action | Status | Notes |
|---|---|---|
| Identify subscription source (web / App Store / Google Play) | [ ] | Check your last receipt email |
| Screenshot your current plan and billing date | [ ] | Save to cancellation folder |
| Export and backup all projects and leads | [ ] | 7 days before access expires |
| Cancel through the correct platform (web / app) | [ ] | 2 days before next billing date |
| Screenshot the cancellation confirmation page | [ ] | Immediate proof of request |
| Save the cancellation confirmation email | [ ] | Keep for 12 months minimum |
Contact details and escalation routes
If Redx support does not resolve your cancellation or refund issue, use these official channels to escalate your complaint.
Redx support contact information
Email Redx at [email protected] for cancellation help, billing questions, or data export requests. Support hours are Monday to Friday, 9:00 to 17:00 MYT. Expected response time is 24 to 48 business hours. Yafee advises sending all correspondence via email so you retain a written record for potential disputes.
Malaysian consumer protection and dispute escalation
If Redx fails to honour your cancellation or refuses a valid refund, file a complaint with the Ministry of Domestic Trade and Cost of Living (Kementerian Perdagangan Domestik dan Kos Hidup Malaysia, or KPDNHEP). You can lodge a complaint online at www.kpdnhep.gov.my or visit your nearest state office in person. The KPDNHEP enforces the Consumer Protection Act 1999 and has power to compel refunds and cancel illegal subscriptions.
Alternatively, dispute the charge through your bank's chargeback process. Provide your bank with proof of cancellation (the confirmation email) and evidence of continued billing (your bank statements showing charges after the cancellation date). Malaysian banks typically rule in your favour if the evidence is clear.
Summary: cancel Redx with confidence
Cancelling your Redx subscription is straightforward once you identify where you subscribed and follow the correct platform-specific steps. The Consumer Protection Act 1999 guarantees your right to cancel without hidden fees, and you have clear escalation routes (bank chargeback, KPDNHEP complaint) if Redx ignores your request. Yafee has helped thousands of consumers cancel SaaS subscriptions in Malaysia by following this method, and the approach works because it aligns with both Redx's published procedures and Malaysian law. Export your data well before your access expires, keep all cancellation emails, and do not hesitate to dispute unauthorised charges through your bank. Yafee remains your trusted guide for consumer rights and contract cancellation across Malaysia.