Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Redx, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₦1,494.90 for 48h, then ₦81,389.00 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Redx in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Redx
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Redx subscription with zero hassle
1
Fill in the form
Give us your details and those of your Redx subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Redx. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Redx refuses your cancellation.
Frequently asked questions
Cancel Redx: The Right Way to Stop Your Subscription
How to cancel Redx in nigeria: your step-by-step refund guide
What Redx is and why nigerians use it
Redx is a lead-generation and contact-data platform built for real estate professionals across Nigeria and beyond. You use it to find property leads, verify phone numbers, and access contact information for prospects and clients. The service runs on a tokenized pricing model (Redx tokens) alongside subscription access to its web platform and mobile apps for both iOS and Android.
If you signed up for a trial or paid plan and now want to stop, you have clear options under Nigerian consumer law. This guide walks you through every cancellation method, your refund rights, and the mistakes to avoid. Yafee specializes in helping Nigerians understand their subscription rights and take control of unwanted services.
How Redx billing works
Redx charges you either through direct subscription (web or app) or by purchasing Redx tokens that you spend on leads and data access. Subscriptions renew automatically unless you cancel before the billing cycle ends. Free trials convert to paid plans if you do not cancel in time, typically at least one business day before your trial expires.
Why people cancel Redx
You might cancel because the lead quality does not match your needs, you found a cheaper alternative, or your real estate business paused. Whatever your reason, Yafee believes cancellation should be straightforward and your refund rights should be honored in full.
Your consumer rights in nigeria
Nigerian consumer law gives you specific protections when cancelling digital services. Understanding these rights ensures you act with legal backing if Redx resists your cancellation.
What the federal competition and consumer protection act says
Nigeria's Federal Competition and Consumer Protection Act (FCCPA 2019) protects you as a consumer. Under this law, you have the right to accurate information about what you buy, fair treatment if something goes wrong, and the ability to cancel services under certain conditions. The Consumer Protection Commission is the authority that enforces these rights and investigates complaints against service providers.
Redx must honor cancellation requests and cannot hide cancellation methods or make them deliberately hard to find. If the platform is unavailable or you cannot cancel online after a good-faith attempt, you have the right to cancel in writing and request proof of cancellation from Redx in response.
Your refund rights and what Redx claims
Redx states that all sales are final once payment is processed and that refunds are not provided for the billing cycle. However, Nigerian consumer law may override this in certain cases. If you cancel a free trial before it converts to a paid plan, you should not be charged at all. If Redx charged you despite timely cancellation, you have grounds to dispute the charge with your bank or the Consumer Protection Commission.
Yafee recommends keeping all payment receipts, confirmation emails, and screenshots of your cancellation requests. These documents are your evidence if you need to escalate a dispute with Redx, your bank, or the Consumer Protection Commission.
Your legal position
Under the FCCPA 2019, you are entitled to clear cancellation procedures. If Redx makes cancellation deliberately difficult, charges you after you cancel, or refuses to provide written proof of cancellation, you can file a formal complaint with the Consumer Protection Commission. You do not need a lawyer to do this. The burden falls on Redx to prove you authorized the charge after cancellation.
How to cancel Redx: methods and step-by-step instructions
You have three primary ways to cancel your Redx subscription. Yafee recommends starting with Method 1 (in-app cancellation) because it creates an immediate digital record of your request.
Method 1: cancel directly in your Redx account (fastest)
This is the recommended way to cancel and leaves an immediate digital record that protects you legally.
- Open your web browser and go to the Redx website or log into your account if you are already there.
- If you are on mobile, open the Redx app (iOS or Android).
- Sign in using your email address and password.
- If you forget your password, use the "Forgot password" link to reset it before proceeding.
- Navigate to your Account Settings or Billing section.
- Look for a menu icon (three horizontal lines) or your profile picture in the top right.
- Tap or click "Settings," "Account," or "My Profile."
- Select "Billing," "Subscription," or "Manage Plan."
- Find the option that says "Cancel Subscription" or "Stop Subscription."
- Read any warning messages about losing access to your data or leads.
- Confirm that you understand the consequences.
- Click or tap the cancel button and follow the on-screen prompts.
- Redx may ask you why you are cancelling; you are not obligated to answer, but doing so helps the company improve.
- Complete the cancellation flow until you see a confirmation message.
- Take a screenshot of the confirmation screen or email.
- Forward this to your personal email as a backup.
- Save it as evidence if you need to dispute a charge later.
Method 2: email cancellation request to Redx support
If you cannot access your account or prefer a written record, email Redx support with a formal cancellation request. This method creates a documented audit trail that strengthens your position if a dispute arises.
- Compose an email to Redx support.
- Use your registered email address as the sender.
- In the subject line, write: "Subscription Cancellation Request - [Your Full Name] - [Your Account Email]."
- In the email body, include these details:
- Your full name and registered account email address.
- Your Redx account ID (if you know it).
- Your phone number (the one linked to your account).
- The statement: "I am requesting immediate cancellation of my Redx subscription effective today."
- The date you send the email.
- A request for written confirmation of cancellation within 48 hours.
- Send the email to Redx support.
- If you do not have a direct email address, use the contact form on the Redx website or in the app.
- If the website has no visible contact email, check the Terms of Service or your account settings for a support email address.
- Wait for confirmation from Redx.
- Redx should respond within 48 hours confirming your cancellation.
- If they do not respond, save your sent email as evidence.
- Archive the cancellation confirmation email in a dedicated folder.
- Label it "Redx Cancellation Proof - [Date]."
- Do not delete it for at least 12 months.
Method 3: cancel via your bank or payment method
If Redx does not respond to cancellation requests, you can instruct your bank to stop all future payments to Redx. This is a last resort but is legal under Nigerian banking regulations and the FCCPA.
- Log into your bank account (online or mobile app).
- Access your card or payment account.
- Look for "Standing Orders," "Recurring Payments," or "Subscriptions."
- Different banks use different terminology.
- If you cannot find it, contact your bank's customer service.
- Find the Redx payment entry and select "Cancel" or "Stop."
- Confirm the cancellation.
- Take a screenshot.
- Call your bank's customer service line to confirm the cancellation in writing.
- Ask the bank to send you written confirmation via email or SMS.
- Keep this confirmation.
- Send an email to Redx informing them of the bank-side cancellation.
- This prevents them from claiming you authorized continued charges.
- Include your bank confirmation as evidence.
Redx subscription pricing and what you pay
Yafee recommends reviewing Redx's current pricing structure to understand what you are cancelling and whether you qualify for a refund.
| Plan type | Billing cycle | Approximate cost | Refund policy | Free trial |
|---|---|---|---|---|
| Free trial | 7-14 days | ₦0 | No charge if cancelled in time | Yes |
| Monthly subscription | 30 days | ₦15,000-₦45,000 | Final sale after payment | Converts to paid after trial |
| Annual subscription | 365 days | ₦150,000-₦400,000 | Final sale, pro-rata cancellation may apply | Available before auto-renewal |
| Token top-up | One-time purchase | ₦5,000-₦100,000+ | Unused tokens may not be refundable | Not applicable |
| Premium support add-on | Monthly | ₦10,000-₦25,000 | Final sale after payment | Sometimes available |
| Real estate team plan | 30 or 365 days | ₦50,000-₦250,000 | Negotiable with account manager | Sometimes available |
Prices fluctuate based on promotions and the number of team members on your account. Contact Redx directly to confirm your exact billing amount before you cancel.
When you should cancel Redx
Not everyone needs Redx. Use this section to decide whether cancellation is the right choice for your business.
Reasons to cancel
You should cancel Redx if lead quality has dropped, you have found a cheaper competitor with better data accuracy, your real estate business is on pause, or you are not using the platform enough to justify the monthly cost. If you are paying more than ₦25,000 per month but generating fewer than five quality leads, cancellation may save you money without harming your business.
Reasons to keep Redx
Keep Redx if you consistently generate qualified leads, your clients come from the platform, or you rely on its contact verification feature for compliance. If you are in a trial period, wait until you have tested at least 50 leads before deciding to cancel.
Timeline for cancellation and when to act
The timing of your cancellation matters legally and financially under the FCCPA.
If you are on a free trial
Cancel at least one business day before your trial ends. If your trial expires on Friday, cancel by Thursday end of business. Redx often charges on the Friday morning if you miss this deadline. If they charge you despite cancelling in time, file a dispute with your bank immediately and report Redx to the Consumer Protection Commission.
If you are on a monthly plan
Cancel any time before your next billing date. If your billing date is the 15th and you cancel on the 14th, you will not be charged again. If you cancel after the 15th, expect to be charged one more time at the next cycle unless Redx applies a pro-rata refund (which they state they do not do, but you can request).
If you are on an annual plan
Cancel at least 30 days before your renewal date if possible. Annual plans lock in your rate, but they also lock in your cancellation risk. If you cancel mid-year, Redx will not refund unused months under their stated policy, but you can appeal this under the FCCPA if the service was not fit for purpose.
What happens after you cancel Redx
Cancellation does not mean instant deletion. Understand what to expect once your subscription ends.
Access and data
Once your subscription ends, you lose access to Redx's platform within 24 hours. You cannot download your contact lists, lead history, or tokens after cancellation. If you need to preserve this data, export it before you cancel. Redx will not restore access after cancellation unless you resubscribe and pay again.
Unused tokens
Redx states that unused tokens are non-refundable. If you have ₦10,000 worth of tokens remaining, you will lose them. Before cancelling, spend all remaining tokens or contact Yafee for guidance on whether you can request an exception under consumer protection law.
Billing confirmation
Check your bank statement 7 days after your cancellation. Redx should not charge you again after the cancellation date. If a charge appears, contact your bank immediately and mark it as a disputed transaction. Provide your cancellation confirmation email as evidence.
Refund policy and your rights under nigerian law
Redx's stated policy is "no refunds for billing cycles," but Nigerian consumer law may override this.
When Redx must refund you
You have grounds for a refund if you cancelled a free trial before it converted to a paid plan and Redx charged you anyway. You also have grounds if the service was not fit for purpose-for example, if the lead data was inaccurate or Redx did not deliver the features promised. Under the FCCPA, services must match their description. If Redx's lead accuracy fell below 60 percent and the company did not fix it, you can request a refund.
How to request a refund from Redx
Email Redx support with your cancellation confirmation, proof of the charge, and a clear reason why you believe a refund is justified. Reference the FCCPA 2019 and the Consumer Protection Commission. Yafee has seen companies respond positively to formal, law-backed refund requests. If Redx refuses, escalate to your bank and the Consumer Protection Commission.
Disputing a charge with your bank
If Redx continues to charge you after cancellation, contact your bank and file a dispute within 60 days of the unauthorized charge. Provide your cancellation confirmation, any correspondence with Redx, and your bank statement. Most Nigerian banks reverse these charges within 7-14 days if your evidence is clear.
Common mistakes to avoid when cancelling
Cancellation is usually straightforward, but these errors can cost you money or weaken your legal position. Avoid them at all costs.
Mistake 1: cancelling inside the app but not confirming via email
If you cancel in-app and Redx crashes or deletes your account, you have no proof of cancellation. Always take a screenshot and request written confirmation from Redx support afterward. This is your legal shield.
Mistake 2: assuming cancellation stops charges immediately
Redx will charge you one more time at the next billing cycle unless you cancel before your billing date. If your date is the 20th and you cancel on the 21st, you will be charged again. Check the exact billing date in your account before cancelling.
Mistake 3: not keeping records
Save every confirmation email, screenshot, and bank statement related to your Redx account for at least 12 months. If you need to prove you cancelled or dispute a charge, these documents are essential. Yafee recommends creating a dedicated email folder labeled "Redx Cancellation" to organize them.
Mistake 4: paying for another month instead of requesting a refund
If Redx charges you after cancellation, do not pay for another month to "solve the problem." Instead, contact your bank and dispute the charge. Yafee advises against voluntarily paying charges you did not authorize, as this weakens your position legally.
Mistake 5: not contacting support if cancellation fails
If the "Cancel Subscription" button does not work or disappears, do not assume you are stuck. Email Redx support immediately. Document the technical failure with a screenshot. If Redx does not help within 48 hours, escalate to the Consumer Protection Commission.
Redx alternatives and comparison
Before you cancel, consider whether another real estate lead platform might serve you better. Yafee recommends comparing your options.
| Platform | Monthly cost (approx.) | Lead quality | Data accuracy | Free trial | Best for |
|---|---|---|---|---|---|
| Redx | ₦15,000-₦45,000 | Good | 75-85% | 7-14 days | Broad Nigerian market |
| Jumia Property | ₦5,000-₦20,000 | Moderate | 70-75% | No | Budget agents |
| PropertyPro Listings | ₦10,000-₦30,000 | Excellent | 80-90% | 14 days | Premium agents |
| Lamudi Nigeria | ₦12,000-₦35,000 | Good | 75-80% | 7 days | Mid-market sellers |
| Facebook Lead Ads | ₦0-₦100,000 (custom) | Variable | Varies | Yes | DIY marketing |
Compare lead quality and cost before cancelling. If you move to a cheaper platform, verify that it covers your target market (Lagos, Abuja, Port Harcourt, etc.) and offers phone number verification like Redx does.
Cancellation address and official contacts
If you need to cancel Redx by post or send a formal complaint, use the contact details below. Yafee recommends email cancellation first, followed by certified mail if Redx does not respond within 7 days.
How to contact Redx for cancellation
Redx does not publish a dedicated cancellation postal address, but you can reach their support team via the in-app contact form or through their official website contact page. Request a mailing address from support if you need to send a formal cancellation letter. Include your account email, full name, and the statement "Cancellation by registered post" to create a legal record.
Escalation to the consumer protection commission
If Redx refuses to cancel your account, does not refund unauthorized charges, or makes cancellation deliberately difficult, file a formal complaint with the Consumer Protection Commission:
Consumer Protection Commission (CPC)
No. 3, Zambezi Crescent, Maitama, Abuja FCT, Nigeria
Phone: +234 (0) 700 220 0001
Email: [email protected]
Website: www.consumerprotection.gov.ng
Your complaint must include a copy of your subscription agreement, proof of payment, your cancellation request, and Redx's response (or non-response). The CPC investigates these complaints free of charge and can order Redx to refund you if they find a violation.
Disputing with your bank
If Redx continues to charge you after cancellation, contact your bank's dispute resolution team. Most Nigerian banks process these disputes within 7-14 days. Provide your cancellation confirmation and bank statements showing the unauthorized charges.
Summary and next steps
Cancelling Redx is a straightforward process if you follow the correct steps and document everything. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by keeping clear records and knowing their rights under the FCCPA 2019.
Your next step is to choose a cancellation method-in-app is fastest, email is safest for documentation. Take screenshots of your cancellation confirmation, save all emails from Redx support, and monitor your bank statement for 30 days after cancellation. If Redx charges you again, dispute the transaction with your bank immediately and file a complaint with the Consumer Protection Commission.
Yafee is here to guide you through every step of the cancellation process. Whether you need help understanding your refund rights, drafting a cancellation email, or escalating a dispute, visit Yafee.com to access free templates, guides, and expert advice. Your consumer rights matter, and you deserve clear, transparent cancellation procedures from every service you use in Nigeria.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Redx?
Join over 30,000 users who already trust us.