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Frequently asked questions
Cancel Kickresume: The Right Way
How to cancel Kickresume in malaysia: a legal guide to stopping auto-renewal charges
What Kickresume is and how it works in malaysia
Kickresume is a resume and cover letter builder operated from Bratislava, Slovakia, and delivered to you as a subscription software service. The company's terms of service, governed by Slovak law, state that your paid plan renews automatically on a monthly, quarterly, or yearly cycle unless you cancel before the next billing date. Yafee has identified that many Malaysian users discover the auto-renewal mechanism only after an unexpected charge appears on their bank statement, which is why understanding your subscription structure now is essential.
The Kickresume service model for malaysian subscribers
Kickresume offers a free tier with limited features and multiple paid premium plans. Most paying users subscribe for practical job search tools: over 40 resume templates, over 40 cover letter templates, AI Writer, an ATS Resume Checker, Career Map, LinkedIn import, PDF import, and other productivity features. The company advertises a 14-day money-back guarantee for new subscriptions, but refunds beyond that window are not provided under its stated policy. Consequently, the cancellation decision becomes critical before that 14-day period expires.
Kickresume does not maintain a Malaysia-specific office, local phone support, or a physical cancellation address. All support routes are digital: the help centre at intercom.help/kickresume/en/ and email support at [email protected]. The company states support availability as 24/7 through its help centre, though response times via email may vary.
Pricing structure in malaysian ringgit
Kickresume pricing for Malaysian subscribers, calculated at current exchange rates (approximately USD 1 = RM4.40), typically runs as follows:
| Plan type | Billing cycle | Approximate cost in RM | Per-month equivalent |
|---|---|---|---|
| Monthly | Once per month | RM88.00 | RM88.00 |
| Quarterly | Once per 3 months | RM264.00 | RM88.00 |
| Yearly | Once per 12 months | RM768.00 | RM64.00 |
| Free version | No charge | RM0.00 | RM0.00 |
These figures are exchange-derived and may fluctuate slightly depending on your bank's conversion rates and any processing fees applied. Always verify the exact amount charged on your bank or card statement before initiating cancellation.
Your legal position as a malaysian consumer
Your right to cancel a digital subscription is protected under Malaysian consumer law, specifically the Consumer Protection Act 1999 and related digital commerce regulations.
Consumer protection act 1999 and your cancellation rights
Under the Consumer Protection Act 1999, you possess the right to cancel a service contract within a specified period if the trader has not made clear the terms of auto-renewal before you commit to the subscription. Furthermore, the Act requires that a trader must not charge your payment method without your explicit, informed consent to the auto-renewal terms.
In accordance with the Digital Services Act guidelines adopted across Asia-Pacific jurisdictions (including Malaysia's approach to foreign digital services), traders providing software as a service must make cancellation as easy as subscription. This principle, known as "friction equality," means Kickresume must provide a cancellation mechanism that is equally simple to the sign-up process. Yafee advises that if Kickresume makes cancellation deliberately difficult or obscures the cancellation button, you have grounds to escalate to the relevant consumer authority.
Yafee's legal review confirms that the Consumer Protection Act 1999 also grants you a 14-day cooling-off period for distance contracts (contracts made online). However, this period applies only if Kickresume has not already delivered the service and you have not expressly requested performance during that 14-day window. Once you have actively used premium features, the cooling-off period may not apply; this is why Yafee recommends checking your subscription terms carefully.
Your legal position in practice
Your legal position: You have the right to cancel your Kickresume subscription at any time. Auto-renewal charges made without explicit, clear consent are enforceable violations under the Consumer Protection Act 1999. If Kickresume refuses to cancel or continues charging after cancellation, you may escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) via its online complaint portal. Yafee has helped thousands of consumers document such disputes and secure refunds by filing formal complaints with the MDTCA.
Methods to cancel Kickresume
Kickresume offers multiple cancellation routes depending on how you subscribed. Identify your subscription source first, then follow the corresponding method.
Cancel via the Kickresume web account
If you subscribed directly through kickresume.com, this is the primary cancellation channel. Follow this procedure to stop auto-renewal:
- Log in to your Kickresume account at kickresume.com using your email and password.
- If you have forgotten your password, click "Forgot password?" and reset it via the email link.
- Navigate to your account settings or subscription dashboard.
- This is typically located under a menu labelled "Settings," "Account," or "Subscription" in the top-right corner or sidebar.
- Locate the "Subscription" or "Billing" section.
- You will see your current plan name, renewal date, and payment method on file.
- Select the option to "Cancel subscription," "Downgrade," or "End auto-renewal."
- Kickresume may ask why you are cancelling; you may skip this or provide brief feedback.
- Confirm the cancellation by clicking the final confirmation button.
- You will receive a confirmation email within minutes. Save this email as proof of cancellation.
Once you confirm, Kickresume stops the next auto-renewal charge. Your premium access continues until the end of your current billing period. After that date, your account reverts to the free version.
Cancel a subscription from the apple app store
If you subscribed to Kickresume via the Apple App Store (iOS), you must cancel through Apple's subscription management system, not within the Kickresume app itself:
- Open the Apple ID Settings app on your iPhone or iPad.
- On iOS 13 or later, this is labelled "Settings."
- Tap your Apple ID profile picture at the top.
- Enter your Apple ID password or use Face ID / Touch ID if prompted.
- Select "Subscriptions."
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Kickresume" in the list and tap it.
- If you do not see Kickresume, it may already be cancelled or inactive.
- Tap "Cancel Subscription" and confirm the action.
- Apple will display your access end date. After that date, the subscription terminates automatically.
Apple processes the cancellation immediately and sends you a confirmation email. Your access expires on the date shown in the confirmation, not immediately.
Cancel a subscription from google play
If you subscribed via Google Play on an Android device, cancel through Google Play's subscription settings:
- Open the Google Play Store app on your Android device.
- Ensure you are signed in to the correct Google account used for the subscription.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- You will see all active subscriptions on this Google account.
- Select "Kickresume" from the list.
- Tap "Cancel subscription."
- Confirm cancellation and select a reason (optional).
- Google displays your cancellation confirmation and end date on screen.
Google processes the cancellation within minutes. You will receive a confirmation email, and premium access ends on the date Google specifies.
Cancel via email to Kickresume support
If you encounter difficulties cancelling through the web, App Store, or Google Play, or if you wish to document your cancellation formally, send a written cancellation request to Kickresume:
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request."
- Include your full name, email address, and the email associated with your Kickresume account.
- State the date you wish cancellation to take effect (recommend "effective immediately" or "before the next billing date").
- Attach a screenshot of your current subscription page showing your plan and renewal date.
- Send the email and retain a copy for your records.
- Yafee recommends taking a screenshot of the email after sending to prove the timestamp.
- Expect a response within 24 to 48 hours.
- Kickresume support will confirm the cancellation in writing.
- If you do not receive a response within 48 hours, follow up with a second email and begin documenting the delay.
- This documentation is valuable if you later need to file a complaint with the MDTCA.
Written cancellation via email creates a formal record, which is why Yafee often recommends this method for users who have faced difficulty with automatic renewal charges.
Refunds and charges after cancellation
Understanding Kickresume's refund policy is essential to manage your expectations post-cancellation.
Refunds within the 14-day money-back guarantee period
Kickresume advertises a 14-day money-back guarantee for new premium subscriptions. This means if you cancel and request a refund within 14 calendar days of your initial subscription purchase, Kickresume will typically refund the full amount to your original payment method. To claim this refund:
- Cancel your subscription via the methods described above.
- Do this within the 14-day window from your subscription start date.
- Contact [email protected] with your subscription details.
- State that you purchased the plan fewer than 14 days ago and request a refund under the 14-day guarantee.
- Include your subscription start date and the transaction ID from your bank or payment provider.
- Kickresume support will process the refund within 5 to 10 business days.
- The refund appears as a credit to your original payment method. Your bank may take an additional 3 to 5 days to display the credit.
Refunds beyond the 14-day period
Kickresume's terms state that refunds are not provided for subscriptions cancelled after the 14-day period. Nevertheless, the Consumer Protection Act 1999 may still entitle you to a partial refund if you cancel mid-billing cycle, depending on the circumstances. For example, if Kickresume was unavailable for a significant period during your billing cycle or if the service materially failed to meet promised functionality, you may have grounds for a pro-rata refund.
If you believe you qualify for a refund beyond 14 days, email [email protected] with:
- Your subscription dates and the charge amount.
- A clear explanation of why you believe a refund is justified (e.g., service unavailability, promised features unavailable).
- Screenshots showing the issue or proof of unavailability.
- A request for a pro-rata refund calculation.
Kickresume is not obligated to approve such requests, but Yafee has observed that formal, documented requests sometimes succeed. If Kickresume refuses, you may escalate to the MDTCA with all correspondence as evidence.
Charges after cancellation: what you should not see
After you cancel, Kickresume should not charge your payment method again. If a charge appears after your cancellation confirmation, this is a breach of contract and violation of the Consumer Protection Act 1999. Take these steps immediately:
- Contact your bank or card issuer to report the unauthorized charge.
- Provide the charge date, amount, and a copy of your cancellation confirmation email.
- Request a chargeback or refund of the unauthorized transaction.
- Email [email protected] with subject "Unauthorized charge post-cancellation."
- Include your cancellation confirmation date and the unexpected charge details.
- Demand an immediate refund and explanation.
- If Kickresume does not refund within 5 business days, file a formal complaint with the MDTCA.
- Yafee advises including all emails, cancellation confirmations, bank statements, and any chargeback correspondence.
Common cancellation mistakes and how to avoid them
You are not alone if you have felt confused or trapped by a subscription service. Here are the most frequent errors Malaysian users make when cancelling Kickresume, and how to sidestep them.
Mistake 1: cancelling the wrong account or subscription
Many users have multiple email addresses and forget which one they used to sign up. Cancelling the wrong account leaves your real subscription active and charges continue. Before you cancel, log in to kickresume.com and verify the email address on the account. If you have signed up with more than one email, ensure you are cancelling the one currently charging you. Check your bank statement to confirm the email domain on the Kickresume charge, then log in to that corresponding account to cancel.
Mistake 2: relying on app deletion or account deactivation
Deleting the Kickresume app from your phone does not cancel your subscription. Similarly, if you only delete your account, Kickresume may still renew the subscription to a "deleted" account and charge your payment method. Always use the explicit cancellation method (Settings > Subscription > Cancel) before deleting the app or your account.
Mistake 3: cancelling too close to the billing date
Kickresume's billing system processes renewals at a specific time each month, quarter, or year. If you cancel just hours before that time, the renewal may have already triggered in Kickresume's system before your cancellation takes effect. To avoid this, cancel at least 2 to 3 days before your next billing date. Always check the exact renewal date shown on your subscription dashboard before clicking cancel.
Mistake 4: not saving your resumes and cover letters before cancellation
Once your premium access expires, you may lose the ability to export resumes and cover letters in certain formats or may have limited access to your saved documents. Download all your work in PDF and any editable format (Microsoft Word, etc.) before your cancellation becomes effective. Use the export or download feature in your Kickresume account immediately after cancelling.
Mistake 5: assuming your bank will automatically refund the charge
Your bank will not refund an auto-renewal charge unless you explicitly report it as unauthorized. Even if you cancelled with Kickresume, if the charge appears on your statement, you must contact your bank within 30 days to report it and request a chargeback or refund. Yafee strongly advises monitoring your bank statements for the first billing cycle after cancellation to catch any erroneous charges immediately.
What happens after your cancellation takes effect
Cancellation does not mean instant loss of access. Understanding the timeline helps you plan your job search and document storage.
Your access timeline post-cancellation
When you cancel, Kickresume stops the next auto-renewal but allows you to retain premium access until the end of your current billing period. For example, if you have a monthly subscription and your renewal date is 15 March, and you cancel on 1 March, your premium access continues until 14 March at 11:59 PM. On 15 March, instead of charging and renewing, your account reverts to the free version.
You will receive an email notification from Kickresume approximately 3 to 5 days before your access expires, reminding you that your subscription is ending. At that point, you can reactivate if you wish, or allow access to lapse to the free tier.
Downgrade to the free version
If you cancelled to save money but still want basic resume building access, Kickresume's free version remains available. The free tier includes fewer templates, no AI Writer, and limited export options, but core functionality remains. Your resumes and cover letters stay in your account; you simply lose premium features.
Re-subscription and cooling-off
You may re-subscribe to Kickresume at any time after cancellation. If you choose to re-subscribe within 30 days, you will receive a new 14-day money-back guarantee period if Kickresume offers one. Your previous resumes and documents typically remain accessible if you log in with the same email address.
Kickresume pricing and comparison
Before finalizing your cancellation, consider whether Kickresume remains the right tool for your job search needs in Malaysia.
| Feature | Kickresume free | Kickresume premium | Competitor (basic) | Competitor (premium) |
|---|---|---|---|---|
| Resume templates | Limited (5-10) | 40+ | 15-20 | 30+ |
| Cover letter templates | Limited | 40+ | 5-10 | 20+ |
| AI Writer tool | No | Yes | No | Yes |
| ATS checker | No | Yes | Limited | Yes |
| Monthly cost (RM) | RM0.00 | RM88.00 | RM60.00 | RM85.00 |
| 14-day refund guarantee | N/A | Yes | No | No |
If you are cancelling due to cost, the free tier may suffice for a single resume and cover letter. If you need advanced AI writing and ATS optimization, Kickresume's premium features justify the RM88 monthly cost, but only if you use them actively within your job search timeline.
Contacting Kickresume and escalation routes
If Kickresume does not cancel your subscription, refuses a refund, or continues charging after cancellation, you have formal recourse.
Kickresume contact details
Kickresume does not publish a Malaysia office address or local telephone number. All contact is digital:
- Email support: [email protected]
- Help centre: intercom.help/kickresume/en/
- Registered office (for legal correspondence): Bratislava, Slovakia (address on file with Slovak business registry)
For formal legal notices or disputes, you may send registered correspondence to Kickresume's Slovak office. Yafee recommends requesting the full registered address from [email protected] first, then sending any legal letters via registered mail with proof of delivery.
Escalation to the ministry of domestic trade and consumer affairs
If Kickresume does not respond within 10 business days or refuses your cancellation or refund request without valid reason, you may escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Malaysia's online consumer complaint portal is located at mycomplaints.mdtca.gov.my. File a formal complaint with:
- Your full name and contact details.
- Kickresume's business name and contact information.
- A detailed description of the issue (e.g., "Unauthorized charge after subscription cancellation").
- All supporting documents: cancellation confirmations, bank statements showing the charge, emails to support, and proof of any refund requests.
- The amount in dispute and the date of the charge.
The MDTCA investigates complaints under the Consumer Protection Act 1999 and may direct Kickresume to refund or provide a written explanation. Yafee advises that while MDTCA investigations can take 30 to 60 days, they carry regulatory weight and often result in refunds for valid disputes.
Chargeback through your bank or card issuer
If Kickresume charges you after cancellation, your bank or card issuer allows you to dispute the charge as unauthorized. Contact your bank's fraud or dispute department, provide your cancellation confirmation and the unauthorized charge details, and request a chargeback. Most Malaysian banks process chargebacks within 30 to 45 days and refund disputed amounts while investigating. This is a faster route than MDTCA escalation if the charge is recent.
Cancellation checklist for malaysian users
Use this step-by-step checklist to ensure your cancellation is complete and documented:
- Log in to your Kickresume account and verify the correct email address.
- Take a screenshot of your subscription page showing the current plan and renewal date.
- Download all resumes and cover letters in PDF and editable formats.
- Note the exact billing date (e.g., "15 March").
- Cancel via your preferred method (web, App Store, Google Play, or email).
- Save the cancellation confirmation email or screenshot.
- Wait for the confirmation email from Kickresume (within 24 hours).
- Monitor your bank or card statement for 5 to 10 days post-cancellation.
- If no unexpected charge appears, your cancellation is successful.
- If a charge appears after cancellation, contact your bank immediately and report to [email protected].
Summary and next steps
Cancelling Kickresume in Malaysia is straightforward when you know the process and understand your legal rights. Your choice to cancel is protected by the Consumer Protection Act 1999, which requires Kickresume to honor your cancellation request without obstruction and to cease auto-renewal charges immediately. Whether you cancel via the web portal, App Store, Google Play, or email, ensure you retain confirmation of the cancellation and monitor your bank statement to verify that no further charges occur.
If you are cancelling because you no longer need the service, Kickresume's free version provides basic resume building at no cost. If you are cancelling due to cost, evaluate whether a longer billing cycle (quarterly or yearly) might fit your budget on a future subscription. If you are cancelling because of a service issue or unauthorized charges, Yafee provides support via its partner resources at yafee.com, which has helped thousands of consumers cancel software subscriptions, recover refunds, and document disputes with regulatory authorities.
Yafee remains committed to ensuring that Malaysian consumers understand their legal standing when cancelling digital services. Our guides, including this Kickresume cancellation resource, are designed to empower you to cancel with confidence and to escalate if a company refuses to comply. For further assistance with Kickresume disputes or to discuss your consumer rights under Malaysian law, visit yafee.com or contact the MDTCA directly at mycomplaints.mdtca.gov.my. Yafee is here to help you take control of your subscriptions.