How to cancel InShot pro in malaysia and stop recurring charges

What is InShot and why users cancel

InShot is a mobile video and photo editing application designed for quick content creation on smartphones. You use it to trim video clips, add music, text, stickers, filters, and transitions, then export finished projects directly to TikTok, Instagram Reels, YouTube Shorts, and other social platforms.

The service operates on a freemium model. The basic app is free, but the paid tier-InShot Pro-removes watermarks, eliminates advertisements, and unlocks premium stickers, filters, effects, backgrounds, themes, and higher-quality export options. If you edit content regularly for social media or online commerce, the paid version appeals to you. However, many Malaysian users cancel InShot Pro because the automatic renewal charges surprise them, or they simply no longer need the premium features.

How InShot billing works in malaysia

This is critical: your subscription does not sit with InShot directly. Instead, your billing runs through the platform where you downloaded the app. For iPhone and iPad users, Apple App Store handles payment. For Android users, Google Play processes the charge. You may also have purchased through an InShot account if you linked a payment method in-app.

InShot's terms state that subscriptions renew automatically unless you disable auto-renewal at least 24 hours before the current billing period ends. This is the legal requirement you must meet to avoid being charged again. Consequently, cancellation requires you to find the correct billing channel and stop renewal there, not in the InShot app itself.

InShot pro pricing in malaysia

As of current data, InShot Pro costs RM22.90 per month, RM79.90 per year, or RM229.90 for a lifetime licence when purchased through the Apple App Store. Pricing on Google Play may differ slightly by currency conversion. Before cancelling, check your last receipt to confirm the exact amount and billing date.

Your legal rights when cancelling in malaysia

Malaysia's primary consumer protection framework is the Consumer Protection Act 1999. This Act grants you the right to cancel digital services, including software subscriptions, under specific conditions and timeframes.

Your legal position

Under the Consumer Protection Act 1999, you have the right to cancel a digital service contract. However, the law distinguishes between immediate and delayed cancellations. If InShot offered you a free trial or a money-back guarantee, that period creates an explicit cancellation window. If no such period was offered at purchase, you may still cancel at any time, but you forfeit unused portions of your current billing cycle. Critically, you must instruct cancellation at least 24 hours before auto-renewal triggers, otherwise the system will charge your payment method and you will need to pursue a refund through the payment processor (Apple, Google, or your bank) rather than InShot itself. The Ministry of Domestic Trade and Consumer Affairs (MDTCA) is your escalation body if InShot refuses to honour a legitimate cancellation request or continues billing after you cancel.

What happens to your data and projects

InShot's published terms do not specify how long your projects and exported assets remain accessible after your subscription ends. Once you cancel, assume that premium features and assets you created during the paid period may become unavailable. Export any videos or media you intend to keep before your cancellation takes effect. This protects you from losing work after the billing period closes.

How to cancel InShot on iPhone (Apple app store)

If you subscribed to InShot Pro through the Apple App Store on an iPhone or iPad, you must cancel through Apple's system, not the InShot app itself.

Step-by-step cancellation on apple

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon in the top-right corner (your account avatar).
   • Tap Subscriptions from the menu.
2. Locate InShot Pro in the active subscriptions list.
   • If you see it listed under "Active," tap the entry.
   • If it is not visible, scroll down-it may be under a "Manage Subscriptions" section.
3. Tap Cancel Subscription (or Edit then Cancel, depending on your iOS version).
   • Apple will display the renewal date and ask you to confirm the reason for cancellation.
   • Provide a reason (optional) and confirm the cancellation.
4. Confirm that you see a message stating the subscription will end on your next billing date.
   • Screenshot this confirmation for your records.
   • Do not rely on email confirmation alone; check the App Store again after 24 hours to verify the cancellation was processed.

Apple will not refund the current billing cycle unless you cancel within 14 days of purchase. If you exceed that window, you must request a refund separately through your Apple account settings or contact Apple Support directly.

How to cancel InShot on android (Google play)

If you subscribed to InShot Pro through Google Play on an Android device, cancellation must happen in the Google Play app, not within InShot itself.

Step-by-step cancellation on google play

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Tap Manage your Google Account.
2. Navigate to the Payments and subscriptions tab.
   • Tap Subscriptions from the menu options.
3. Select InShot Pro from the list of active subscriptions.
   • Tap Cancel subscription.
   • Google will ask you to confirm and may prompt you to provide feedback.
4. Confirm the cancellation message and note the final billing date.
   • Screenshot the confirmation page.
   • Check your subscriptions list again within 24 hours to verify the status has changed to "Cancelled".

Google Play refunds are processed within 48 hours if you cancel within 48 hours of a renewal charge. Outside that window, you forfeit the current billing cycle. If a charge appears after cancellation, contact Google Play Support through your account settings to dispute it.

How to cancel InShot through account settings

If you linked a payment method directly to your InShot account during registration, your subscription may be billing through InShot's own system rather than Apple or Google.

Cancellation via InShot account

1. Open the InShot app and tap your profile icon or settings menu (usually at the top or bottom of the screen).
   • Look for Account, Subscription, or Premium sections.
2. Select Manage Subscription or View Subscription Details.
   • This displays your current plan, renewal date, and payment method.
3. Tap Turn off auto-renewal or Cancel subscription.
   • InShot will ask you to confirm your choice and may offer a discount to keep you subscribed. Decline any offer if you intend to cancel.
4. Verify that the auto-renewal status changes to Off and note the final billing date.
   • You will remain a paid subscriber until that date, then revert to the free tier.

If you cannot locate subscription settings in the app, email InShot's support team. However, Yafee advises that email responses from InShot are often delayed, so Apple App Store and Google Play remain your fastest cancellation routes.

What happens after you cancel InShot

Cancelling your subscription does not delete your account or remove your saved projects immediately. However, your access to premium features ends on the billing date specified in your cancellation confirmation.

After cancellation: what you lose and what you keep

Once the paid period ends, you revert to InShot's free tier. You lose access to premium stickers, filters, effects, and themes. Any watermark that was removed during your paid subscription will reappear on new exports. Videos you created during the paid period remain in your account, but you cannot edit them with premium tools. High-quality export formats may also become restricted.

Download or export any important projects before your cancellation takes effect. InShot does not guarantee that projects or assets purchased during the paid period will remain available indefinitely after downgrade. Yafee recommends saving finished videos to your phone's camera roll or a cloud storage service as an added safeguard.

Removing your InShot account entirely

If you want to delete your account rather than simply cancel the subscription, contact InShot's support team via email (the specific address varies, but check the app's Help or Settings section). Account deletion is a separate process from subscription cancellation. Yafee notes that permanent deletion may take 30 days to process and will erase all projects and data. Ensure you have exported everything you need before requesting deletion.

Refunds and disputing charges

InShot's refund policy depends on where you purchased the subscription and how much time has passed since the charge.

Refund timeline and process

If a renewal charge appears on your statement after you cancelled, do not assume it is an error. Verify the cancellation was processed by checking your subscription list again in the App Store or Google Play. If the subscription still shows as active, cancel immediately. If it shows as cancelled but you were still charged, contact the payment processor's support team within 48 hours of the charge to request a reversal.

Common mistakes when cancelling InShot

Cancellation is straightforward once you understand the system, but small oversights can trap you into another billing cycle. Here is what to avoid.

Mistake 1: cancelling only in the InShot app, not in the payment system

Many users open InShot, find a "Cancel" button in the app's settings, and assume they are done. This is false. The app-level cancellation does not stop charges if your subscription is billed through Apple or Google. You must cancel at the source: App Store or Google Play. Verify this by checking your subscriptions in the payment platform 24 hours after cancelling in-app.

Mistake 2: missing the 24-hour cut-off before renewal

InShot's terms explicitly state that cancellation must occur at least 24 hours before the end of the current billing period. If your renewal date is Friday at 10:00 AM, you must cancel by Thursday at 10:00 AM. Cancelling at 2:00 PM on Friday will be too late, and the system will charge your payment method. Note your exact renewal date and set a phone reminder two days before it.

Mistake 3: not exporting projects before the paid period ends

Once your subscription expires, you lose the ability to edit projects with premium filters, effects, and themes. Any work saved within InShot during the paid period cannot be edited with premium tools after downgrade. Export finished videos to your phone or cloud storage before the cancellation takes effect. Yafee recommends using your phone's native sharing feature or Google Drive to preserve your work.

Mistake 4: ignoring confirmation messages and relying on memory

Always screenshot your cancellation confirmation. If a charge appears after you cancelled, your screenshot is proof that you took action. Without it, disputing a charge with Apple, Google, or your bank becomes harder. Store screenshots in a folder labeled "Subscriptions" on your phone or computer for future reference.

Should you cancel InShot or keep paying

Before you cancel, consider whether the premium features justify the cost for your current workflow. Here is a comparison to help you decide.

If you are on the monthly plan (RM22.90) and rarely use premium features, switching to the yearly plan (RM79.90) actually saves money. Yafee suggests evaluating your usage frequency before cancelling: if you have edited fewer than five videos in the last month, cancellation is likely the right choice.

Contact details and escalation

InShot does not publish a Malaysian phone number or physical address. Support is email-only. If you encounter a billing dispute or cancellation issue, follow this escalation path:

First: contact InShot support

Email InShot's support team through the app's Help menu or check inshot.com for the current contact address. Include your transaction ID, cancellation date, and any screenshots. Response times vary from 24 hours to several business days. Yafee recommends sending your email to multiple addresses listed in the app if possible, as this increases the chance of a timely response.

Second: contact your payment processor

If InShot does not respond within 7 days or refuses to refund an unauthorised charge, escalate to Apple Support (for App Store purchases) or Google Play Support (for Google Play purchases). Provide them with your cancellation confirmation and proof of the disputed charge. Both platforms have dedicated dispute resolution processes.

Third: file a complaint with the MDTCA

If the payment processor does not resolve your issue, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. You can file complaints online via their portal or visit a consumer claims tribunal office in your state. This is your legal right under the Consumer Protection Act 1999. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges through MDTCA escalation when companies and payment processors fail to respond.

Checklist before you cancel

Use this checklist to ensure you cancel correctly and protect yourself from additional charges.

• Note your exact renewal date from the subscription screen.
• Screenshot your active subscription status, plan name, and billing amount in RM.
• Export all finished videos and projects to your phone's camera roll or cloud storage.
• Identify where you subscribed: Apple App Store, Google Play, or InShot account.
• Navigate to the correct payment platform (not the app) and locate the subscription.
• Tap cancel and confirm the cancellation message appears.
• Screenshot the final confirmation, including the date your access ends.
• Wait 24 hours, then re-check your subscription list to verify it shows "Cancelled" or "Expired".
• Set a calendar reminder for two days before your would-be renewal date as a final check.
• If a charge appears after you cancelled, contact the payment processor within 48 hours.

Summary: your path forward

Cancelling InShot Pro in Malaysia is straightforward once you know the correct process. The key is cancelling through your payment source-Apple App Store, Google Play, or your InShot account-not within the app itself. You must act at least 24 hours before auto-renewal to avoid an additional charge. If a charge does appear after you cancel, you have legal protections under the Consumer Protection Act 1999 and can pursue a refund through your payment processor or escalate to the MDTCA.

Export your projects before the paid period ends, document every step with screenshots, and verify the cancellation status 24 hours later. If InShot or the payment processor refuses to honour your cancellation, Yafee and the MDTCA are your enforcement tools. You have the right to cancel, and you have the right to be refunded for unauthorised charges. Yafee (yafee.com) has helped thousands of consumers navigate digital subscription cancellations and recover disputed charges in Malaysia. Take action today and protect your payment method from unwanted recurring billing.