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Frequently asked questions
Cancel Heroku: The Right Way
How to cancel Heroku and stop charges before your next billing cycle
What Heroku is and why users in malaysia cancel
Heroku is a cloud application platform owned by Salesforce that allows developers to deploy, run, and scale applications without managing server infrastructure manually. The service launched in 2007 and operates globally, including across Malaysia, billing monthly in US dollars and converted to Malaysian Ringgit (RM) at current exchange rates.
You pay Heroku for the computing resources (called "dynos") that keep your application online, plus database storage, add-ons, and performance features. The convenience of not managing servers yourself comes at a cost: many users forget they maintain active paid resources even after abandoning a project for months. Consequently, your account continues to accumulate charges until you explicitly delete all applications and remove your payment method.
How much Heroku costs in malaysia
Heroku's pricing structure is straightforward but can become expensive quickly once you scale beyond test projects. Below is a breakdown of typical monthly dyno costs converted to RM:
| Dyno type | US price per month | Estimated RM (MYR) per month | Best for |
|---|---|---|---|
| Eco | USD 5.00 | RM 22.50 | Small test projects |
| Basic | USD 7.00 | RM 31.50 | Low-traffic applications |
| Standard-1X | USD 25.00 | RM 112.50 | Production apps, moderate traffic |
| Standard-2X | USD 50.00 | RM 225.00 | Higher performance needs |
| Performance-M | USD 250.00 | RM 1,125.00 | Enterprise applications |
| Database add-ons | USD 9-1,000+ | RM 40.50-4,500+ | Storage, backups, premium support |
You also pay for SSL certificates, app metrics, preboot features, and scaling-all of which compound your monthly bill. A small project that starts on Eco at RM 22.50 per month can escalate to several hundred ringgit once you add databases, additional dynos, and production-grade features.
Why customers cancel Heroku
Users typically cancel for three reasons: projects finish or are abandoned, costs exceed the budget for what the app delivers, or the complexity of managing multiple resources becomes too burdensome. Unlike streaming subscriptions with a single "cancel" button, Heroku requires you to delete every application and remove your credit card before your account truly closes. This multi-step process frustrates users who expect a faster exit.
Your consumer rights when cancelling Heroku in malaysia
Malaysian consumer law protects your right to cancel service contracts, though the framework differs from international standards. Your primary legal protections fall under the Consumer Protection Act 1999 and the Digital Services Act considerations.
Consumer protection act 1999 and your cancellation rights
The Consumer Protection Act 1999 (CPA 1999) gives you rights as a consumer purchasing goods or services from a supplier. Heroku, as a service provider, must comply with fair trading principles, which include transparent pricing, accurate service descriptions, and fair contract terms. However, the CPA 1999 does not mandate a statutory cooling-off period for digital services in the way the European Consumer Rights Directive does.
In accordance with CPA 1999, you have the right to cancel if Heroku breaches its service agreement-for example, if the platform becomes unavailable without compensation or if hidden charges appear on your invoice. Nevertheless, voluntary cancellation (when you simply wish to stop using the service) is not protected by a mandatory statutory period. Your best protection is to cancel before your next billing date and ensure Heroku acknowledges the deletion of your account.
Your legal position
You are entitled to: Cancel your account at any time by deleting all applications and removing your payment method. Heroku cannot force you to maintain an active subscription. You have the right to request a refund if charges appear after your cancellation request, provided you can demonstrate you completed the deletion process. If Heroku refuses a refund or continues billing, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or the Consumer Tribunal, which are the enforcement bodies for consumer protection in Malaysia.
Heroku can: Charge you for resources used up to the cancellation date in accordance with its monthly billing cycle. The company is not obligated to offer a pro-rata refund for unused time within a billing month unless its terms explicitly allow it (they typically do not).
How to cancel Heroku step by step
Cancelling Heroku requires you to follow a precise sequence: delete all applications, remove add-ons and databases, and then disconnect your payment method. Skipping any step leaves your account open to charges.
Step 1: back up your data before deletion
Account closure is permanent. Heroku states that deleting your account removes all associated data-applications, configuration variables, logs, and databases. Before you proceed, export and save anything you may need later.
- Sign in to your Heroku Dashboard at dashboard.heroku.com
- For each application you wish to delete:
- Navigate to the app's settings
- Download your application code from your repository (GitHub, GitLab, etc.) if not already stored locally
- Export environment variables and configuration by taking screenshots or exporting via the Heroku CLI with the command:
heroku config -a app-name - Download database backups: Go to the Resources tab, click your database add-on, and follow the backup download prompts
- Record any custom domain names or external integrations linked to the app
- Store all exported files securely on your local computer or cloud storage
Step 2: delete all applications from your account
Heroku will not allow you to close your account while applications remain active. You must delete each app individually through the dashboard.
- Open your Heroku Dashboard and view your list of applications
- For each application:
- Click the app name to open its settings
- Scroll to the bottom of the settings page and locate "Delete app"
- Click the delete button and confirm your choice in the popup
- Heroku will immediately remove the application and suspend any associated dynos from charging
- Wait 2-3 minutes and refresh the dashboard to confirm the app no longer appears
- Repeat this process for every application in your account (including those in teams or organizations if you are the sole member)
Step 3: remove all add-ons and paid resources
Add-ons such as databases, caching services, monitoring tools, and premium support plans charge separately. You must delete these before closing your account.
- Go to your Heroku Dashboard and select Account Settings
- Navigate to the Billing section
- Review "Invoice & Payments" to see all active add-ons and paid features
- For each add-on listed:
- Click on the add-on name to open its management page
- Select the option to delete or destroy the resource
- Confirm the deletion (note: this action is irreversible)
- Return to the Billing section and confirm no resources remain listed as "Active"
Step 4: remove your payment method and close your account
Heroku will not fully close your personal account until you remove the credit card on file. Without a payment method, your account cannot be charged even if resources somehow remain active.
- In your Dashboard, open Account Settings
- Go to Billing and select Payment Method
- Click "Delete" or "Remove card" next to your current credit card
- Navigate to the Account tab within settings
- Scroll to the bottom and click "Delete account" or "Close account"
- Confirm the permanent deletion by clicking the final confirmation button
- Heroku will display a message confirming your account has been closed
Step 5: verify your account is truly closed
After you delete your account, attempt to log in to your Heroku Dashboard using your email address and password. If your account is closed, Heroku will show an error message stating the account does not exist or is no longer active. This confirmation proves cancellation is complete.
Check your email for a final account closure confirmation from Heroku. If you do not receive one within 24 hours, contact Heroku support through their help portal to request written confirmation of deletion.
What happens after you cancel Heroku
Once your account is deleted, Heroku takes no further action against you. However, understanding the post-cancellation timeline protects you from unexpected charges and disputes.
Your final invoice and billing timeline
Heroku bills monthly on a rolling cycle. If you cancel on the 15th of the month but your billing date is the 20th, you may still receive one final invoice for any resources used between the 15th and 20th. This is standard practice and complies with contract law-you pay for services rendered up to the cancellation date.
Review your email for the final invoice within 5-7 days of deletion. If no invoice appears after 10 days and no charges on your credit card statement within 30 days, your cancellation is complete. If charges continue appearing after your deletion date, this is a billing error and you have grounds to dispute it.
Refunds and pro-rata adjustments
Heroku does not automatically refund unused time within a billing month. If you paid for a full month of Standard-1X (RM 112.50) but deleted your app on day 10 of a 30-day cycle, you forfeit the remaining 20 days. The company's standard terms do not offer pro-rata refunds for early termination.
However, if you identify a billing error-such as duplicate charges, charges after deletion, or unauthorized add-ons-you have the right to request a refund. Contact Heroku support through their Help Portal with your invoice number, account email, and a clear explanation of the discrepancy. Include screenshots of your deleted account as proof. Heroku support typically responds within 48 hours.
Common mistakes when cancelling Heroku
Cancellation can go wrong at several points. Being aware of these pitfalls keeps you in control and prevents unwanted charges.
Deleting only some applications and forgetting others
The most frequent error is deleting one or two test apps but leaving production applications or side projects running. You must delete every single application-including those you believe are dormant. A "dormant" Eco dyno still costs RM 22.50 per month. Check your application list twice before attempting to close your account.
Forgetting to remove credit card details
Even after deleting all apps and add-ons, leaving your credit card on file keeps your account active and vulnerable to accidental re-deployment of resources. Remove the card explicitly before final account deletion. This single step prevents 90 percent of post-cancellation billing disputes.
Not exporting data before deletion
Heroku deletes all data the moment you close your account. There is no recovery option. If you did not download your database, logs, or application code, it is gone permanently. Always export before deleting.
Assuming team accounts work like personal accounts
If your app belongs to a Heroku team or organization, personal account deletion does not remove the team's resources. You must delete the team separately through the team's settings, or request the team owner to remove you from the organization. Personal account closure only closes your individual profile.
How yafee can help you cancel other services
Heroku cancellation is complex, but it is straightforward once you follow the legal framework and procedural steps. Yafee specializes in guiding consumers through service cancellations across dozens of platforms, ensuring you understand your rights and complete the process correctly.
At Yafee, we have helped thousands of consumers cancel subscriptions in Malaysia by translating legal obligations into clear, actionable steps. Whether you are cancelling Heroku, cloud hosting, SaaS platforms, or digital subscriptions, Yafee provides verified contact methods, precise cancellation routes, and confirmation procedures to protect you legally.
Visit Yafee.com today to access cancellation guides for hundreds of services. Yafee gives you the confidence that your cancellation request is complete, legally valid, and protected by Malaysian consumer law. Our guides cite the Consumer Protection Act 1999, relevant enforcement bodies (KPDNHEP, Consumer Tribunal), and step-by-step procedures to ensure you cancel without error.
Heroku contact information for escalation
If Heroku refuses to close your account, continues billing after deletion, or disputes your cancellation, escalate your complaint to the appropriate authority.
Heroku support channels
Heroku offers support exclusively through its Help Portal (help.heroku.com) and community forums. There is no phone line, live chat, or Malaysia-specific support desk. Submit cancellation requests and billing disputes through the Help Portal by logging in, selecting "Billing" or "Account," and creating a support ticket. Heroku support typically responds within 24-48 hours.
Heroku's parent company address
Heroku is owned by Salesforce, Inc., headquartered in San Francisco, California, USA. For formal complaints or legal correspondence, address mail to:
Salesforce, Inc.
Heroku Department
415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Include your account email, account deletion date, and a detailed description of the dispute. Send via registered mail or email Heroku support with a request for written confirmation of receipt.
Escalation to malaysian consumer authorities
If Heroku does not resolve your complaint within 14 days, lodge a formal complaint with:
Ministry of Domestic Trade and Consumer Affairs (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna-KPDNHEP)
Level 1-8, Plaza Damansara, Jalan Semantan,
Damansara Heights, 50490 Kuala Lumpur
Phone: 03-2070 9999
Website: kpdnhep.gov.my
Or file a claim with the Consumer Tribunal, which handles disputes under CPA 1999 for amounts up to RM 25,000. Submit your evidence (cancellation screenshots, account closure confirmation, invoices) and explain why Heroku's billing or refusal to close your account violates the Consumer Protection Act 1999.
Request checklists and confirmation
After you complete each cancellation step, collect written confirmation from Heroku. Keep screenshots of your deleted applications, the account closure message, and any emails confirming deletion. These documents protect you if Heroku charges you again or disputes that you ever closed your account.
Yafee recommends retaining these records for at least 12 months after cancellation. This paper trail is your legal proof of cancellation and is essential if you need to escalate to KPDNHEP or the Consumer Tribunal.
Summary and next steps
Cancelling Heroku requires deliberate action in the correct sequence: back up your data, delete all applications, remove add-ons, disconnect your payment method, and confirm account closure. Heroku does not bill after deletion, but you remain liable for charges incurred up to the deletion date. Malaysian consumer law (Consumer Protection Act 1999) protects you against billing errors and unauthorized charges after cancellation; if Heroku refuses to resolve a dispute, escalate to KPDNHEP or the Consumer Tribunal.
Yafee has created this guide to ensure you cancel with confidence and legal clarity. For additional cancellation guides across dozens of services-from software platforms to subscriptions-visit Yafee.com. Thousands of Malaysian consumers use Yafee to verify their cancellation rights, understand procedural steps, and protect themselves from surprise charges. Start your cancellation today, and let Yafee be your trusted partner in managing your digital subscriptions fairly and legally.