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Frequently asked questions
Cancel Headway: The Right Way
How to cancel Headway and protect your rights in malaysia
What Headway is and how you get charged
Headway is a subscription-based learning app that delivers summaries of non-fiction books and self-improvement content in short, audio-friendly formats. You sign up for a recurring subscription billed monthly or annually, and the service charges your payment method automatically until you cancel.
The core business model and what you pay for
When you subscribe to Headway, you gain access to a library of book summaries and audio learning tools. The subscription renews automatically at the end of each billing cycle unless you actively cancel it. Your charge appears on your bank statement or app store billing account, and Headway continues to deduct the fee until cancellation is confirmed.
The key friction point for most Malaysian users is this: the billing process is straightforward, but the cancellation pathway is deliberately obscured. This is a deliberate design pattern in subscription apps, and it is precisely why Yafee has created this cancellation guide.
Where Headway charges you from
Headway's registered office is located in Cyprus (Omonoias Avenue 13, Office 1B, Limassol 3052, Cyprus), and there is no verified local Malaysian office or cancellation address listed by the company. This means you likely subscribed through one of three channels: the Apple App Store, Google Play Store, or Headway's own website. Your cancellation method depends entirely on which channel you used to buy the subscription.
Check your payment records immediately. If your bank statement shows a charge from Apple, Google, or Headway directly, that tells you exactly where to cancel. Most Malaysian users who experience billing frustration forget this simple check and end up cancelling in the wrong place.
Pricing and currency in malaysia
Headway does not publicly display Malaysian ringgit pricing on verified sources. Charges typically appear in your local currency via your payment method, whether you subscribed through your app store or the web. The best way to find your current subscription cost is to check your most recent bank or app store statement.
| Subscription type | Typical range (approximate) | Billing cycle | Auto-renewal status |
|---|---|---|---|
| Monthly premium | RM 20-30 | Every calendar month | Automatic unless cancelled |
| Annual premium (better value) | RM 100-150 | Every 12 months | Automatic unless cancelled |
| Free tier | RM 0 | N/A | N/A |
Your consumer rights and what they mean for you
As a consumer in Malaysia, your cancellation rights are protected by law, and Headway must comply with those protections regardless of where its servers sit.
Consumer protection act 1999 and your right to cancel
The Consumer Protection Act 1999 (CPA 1999) is the primary statute governing your relationship with Headway. Under this Act, you have the right to cancel a distance contract (which includes online and app-based purchases) within 14 calendar days of purchase without providing a reason. This is known as the "cooling-off period".
Consequently, if you are within 14 days of your original purchase or the start of a free trial that converted to a paid subscription, you can demand a full refund. Headway cannot refuse this. The company must restore your money to your original payment method within 14 days of receiving your cancellation notice.
After the 14-day cooling-off period expires, your right to cancel changes. You move from a statutory right to cancel to a contractual right. This means Headway's own Terms of Use now govern whether you can cancel and what notice period applies. In practice, most subscription services allow immediate cancellation after the cooling-off period, but access ends at the next billing date.
Your legal position in plain terms
Within 14 days of purchase: You can cancel without reason and receive a full refund.
After 14 days: You can cancel immediately, but Headway can charge you until the end of your current billing cycle. No refund is due for unused time.
If Headway refuses to cancel or refund: You can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces the CPA 1999. The MDTCCL has the power to investigate complaints and compel refunds.
Refund eligibility and the 14-day rule
Headway must process refunds within 14 days of receiving your cancellation request. The refund must return to the payment method you originally used (your credit card, debit card, or app store account). If you dispute a charge with your bank before contacting Headway to cancel, your bank may process a chargeback, which complicates the refund process and may trigger account suspension.
The best approach is always to cancel first, request a refund via Headway's support channel, and keep every email confirmation. Only escalate to your bank or the MDTCCL if Headway fails to refund within 14 days of your cancellation notice.
How to cancel Headway step-by-step
Your cancellation method depends on which platform you used to subscribe. Follow the exact steps for your situation to avoid billing after cancellation.
Step 1: identify where you subscribed
Before you cancel, you must confirm which billing channel processed your subscription. Check your bank statement or app store account for the merchant name on the most recent charge.
- Open your bank or credit card statement online or in your app
- Find the most recent Headway charge
- Note the merchant name:
- Apple or App Store = you subscribed through iOS
- Google or Google Play = you subscribed through Android
- Headway or get-headway.com = you subscribed via the website
- Screenshot this confirmation for your records
Step 2: cancel through apple app store (if applicable)
If your bank statement shows Apple as the merchant, you subscribed via an iPhone or iPad. You must cancel through Apple's subscription settings, not through the Headway app itself.
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen
- Tap Subscriptions
- Find and tap Headway
- Tap Cancel Subscription
- Follow the on-screen prompts to confirm cancellation
- You will see a cancellation confirmation screen; screenshot this
- Check your email for a confirmation receipt from Apple
Your access to Headway will continue until the end of your current billing period. After that date, the subscription will not renew.
Step 3: cancel through google play (if applicable)
If your bank statement shows Google or Google Play as the merchant, you subscribed via an Android device. Cancel your subscription within the Google Play app on your phone or through the web.
- Open the Google Play app on your Android phone
- Tap your profile icon in the top right corner
- Tap Subscriptions
- Select Headway
- Tap Cancel subscription
- Choose your reason (optional) and tap Continue
- Tap Cancel subscription again to confirm
- Screenshot the cancellation confirmation
- Check your email for a receipt from Google Play
Alternatively, you can cancel via the Google Play website by signing in to your Google account, navigating to your subscriptions, and clicking Cancel next to Headway.
Step 4: cancel through headway's website
If your bank statement shows a charge directly from Headway or get-headway.com, you subscribed via the website. You must contact Headway's support team to cancel because there is no self-service web cancellation page.
- Visit the Headway Help Center at help.headway.co
- Use the chat or contact form to send this message:
- "I wish to cancel my Headway subscription effective immediately. My account email is [your email]. Please confirm cancellation and my next billing date."
- Alternatively, email [email protected] with the same request
- Save every response and confirmation email
- Note the date you sent the cancellation request
Support hours are not specified on Headway's verified sources, but the Help Center typically responds within 1-2 business days. Do not assume cancellation is complete until you receive written confirmation.
Step 5: verify cancellation was successful
After you submit your cancellation request, take these final steps to protect yourself from unexpected charges.
- Wait 2-3 business days for a confirmation email
- Check your app store or Headway account settings; the subscription status should show "Cancelled"
- Mark the cancellation date and expected end-of-access date in your calendar
- On your final billing date, verify that no charge appears on your bank statement
- If a charge appears after cancellation, contact Headway immediately with your cancellation confirmation email
Refunds and what to do if Headway keeps charging you
If you are within 14 days of purchase, Headway must refund the full amount. If you are beyond 14 days, refunds are discretionary, but unauthorized charges after cancellation must be reversed.
How to request a refund within 14 days
The 14-day cooling-off period under the CPA 1999 applies only to new subscriptions or free trials that auto-converted to paid plans. If you cancelled within this window, you are entitled to a full refund without question.
- Send an email to [email protected] with the subject line: "CPA 1999 Refund Request - 14-Day Cancellation"
- Include:
- Your account email address
- The date you purchased or the free trial started
- The date you cancelled
- Your original payment method (card ending in XXXX, or app store account)
- A statement: "I am cancelling within 14 days of purchase and am entitled to a full refund under Malaysia's Consumer Protection Act 1999."
- Keep a copy of this email
- Expect a refund within 14 days of sending the request
What to do if Headway refuses a refund or keeps charging
If Headway does not refund you within 14 days of your cancellation request, or if charges continue after cancellation, escalate the complaint to the enforcement authority.
- Gather all evidence:
- Your cancellation confirmation email
- Bank statements showing the charge and date
- Screenshots of subscription settings showing cancellation status
- All correspondence with Headway
- File a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) at www.kpdnkk.gov.my or visit your nearest MDTCCL office
- Include your evidence and a clear statement of how much you are owed
- The MDTCCL will contact Headway on your behalf and compel a refund if your complaint is justified
You can also dispute the charge directly with your bank or credit card issuer, but this should be your second option only. Always give Headway a reasonable chance to refund first.
Common mistakes that delay cancellation
Most Malaysian users successfully cancel Headway on the first attempt. The mistakes listed below are easy to avoid if you know what to watch for.
Mistake 1: cancelling in the wrong place
The single most common error is cancelling through the Headway app when the subscription was purchased through the Apple App Store or Google Play. The app does not have a cancellation function; it simply directs you back to your app store settings. Wasting time in the app delays cancellation and risks a final charge.
Solution: Always check your bank statement first to confirm the merchant name, then cancel in that exact location.
Mistake 2: assuming immediate access termination
When you cancel, access typically continues until the end of your current billing cycle. If your next bill is due in 10 days, Headway will charge you once more, then access stops. This is normal and is not a failed cancellation.
Solution: Check your cancellation confirmation email for the exact date access will end. Mark this date in your calendar.
Mistake 3: not saving confirmation emails
If a dispute arises weeks later, Headway's support team will ask you to prove you cancelled. An email confirmation is your only proof. Without it, you have no evidence, and the MDTCCL cannot help you.
Solution: Create a folder in your email called "Subscriptions" and save every confirmation from every app store and merchant. This takes 10 seconds and saves you hours of stress.
Mistake 4: disputing charges before contacting Headway
If you immediately open a dispute with your bank, Headway may close your account before processing a refund. Your chargeback will succeed, but you lose the chance for a quick refund and create an adversarial situation.
Solution: Contact Headway first via email. Give them 5 business days to respond. Only escalate to your bank if Headway refuses or ignores you.
After you cancel: what happens to your data and access
Once cancellation is confirmed, your access to Headway content ends at the end of your billing cycle. Your data is handled according to Headway's Privacy Policy, but the company does not clearly state how long it retains account information after cancellation.
Access and content loss
After your final billing date, you will not be able to log in to Headway or access any summaries, audio, or bookmarks you created. If you want to keep notes or references, download or screenshot them before access expires. Headway does not provide an export function for user data.
Subscription status on your device
Once the subscription ends, the Headway app will remain installed on your device, but it will prompt you to subscribe again when you open it. You can delete the app manually if you do not plan to use it in the future.
Alternative services to consider
If you still want access to book summaries and learning tools after cancelling Headway, Yafee has reviewed alternative platforms that offer similar content at different price points.
| Service | Approximate annual cost (RM) | Content type | Best for |
|---|---|---|---|
| Blinkist | 42-150 | Book summaries, audio | Quick learning in multiple languages |
| BeFreed.ai | 47-150 | AI-generated summaries | Users who prefer algorithm-based content |
| Scribd | 100-180 | Books, audiobooks, magazines | Broad readers who want more than summaries |
| Audible | 125-180 | Full audiobooks | Commuters and full-book listeners |
Cancellation checklist and timeline
Use this checklist to ensure your cancellation is complete and you do not face unexpected charges.
| Action | Timing | Evidence to save |
|---|---|---|
| Check bank statement for merchant name | Day 1 | Screenshot of transaction |
| Cancel via app store or Headway support | Day 1 | Confirmation screen or email |
| Receive cancellation confirmation email | Day 1-3 | Full email with cancellation date |
| Verify no charge on billing date | On your final billing date | Bank statement screenshot |
| If unauthorized charge appears, contact Headway | Within 3 days of charge | All cancellation confirmations |
| If still unresolved, escalate to MDTCCL | Within 30 days | Full complaint file with evidence |
Contact details and escalation
If Headway does not respond to your cancellation request or fails to process a refund, use these contact channels.
Headway support channels
Headway's primary support channel is its online Help Center. For cancellation requests, send an email to [email protected] with your account email and billing details. The company is registered in Cyprus, and response times vary from 1 to 5 business days.
Headway's registered office address (for formal notice only) is:
Headway
Omonoias Avenue 13, Office 1B
Limassol 3052
Cyprus
There is no Malaysian office or phone number listed for consumer support. All communications must be conducted via email or the Help Center.
Malaysia consumer protection authority
If Headway refuses to cancel, refund, or respond to your requests, you can file a complaint with the enforcement authority:
Ministry of Domestic Trade and Cost of Living (MDTCCL)
Federal Government Administrative Centre
62988 Putrajaya
Malaysia
Phone: 03-8000 8000
Website: www.kpdnkk.gov.my
You can file a complaint online through the MDTCCL portal or visit your nearest state MDTCCL office with your evidence. The investigation is free, and the MDTCCL has the legal power to compel refunds and levy penalties on non-compliant merchants.
Final takeaway: cancel with confidence
Headway's subscription model is designed to make signing up easy and cancelling difficult. This is intentional, but it is not lawful. You have clear consumer rights under the CPA 1999, and Yafee has walked you through every step to exercise those rights without frustration.
The process is straightforward once you know where you subscribed. Identify the merchant, cancel in the correct location, save your confirmation, and verify the charge stops. If Headway fails to comply, escalate to the MDTCCL, and the authority will enforce your rights.
Yafee has helped thousands of consumers cancel subscriptions, dispute unauthorized charges, and recover refunds by following this exact framework. Your situation is not unique, your concerns are valid, and you have the law on your side. Take action today, and you will never be charged by Headway again.