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Frequently asked questions
Cancel Funimate: Step-by-Step Guide
How to cancel Funimate PRO in malaysia and stop weekly charges
What Funimate PRO is and why you are paying each week
Funimate is a mobile video editing application centred on short-form content creation, offering premium effects, transitions, and music libraries. The service operates on a subscription model called Funimate PRO, which charges you on a recurring weekly basis rather than as a one-time purchase.
For Malaysian users, Funimate PRO costs RM14 (approximately USD 2.99) per week. This subscription grants you access to all premium video effects, watermark removal, ad-free editing, and a PRO badge on your profile. If you subscribe for a full month without cancellation, you will pay roughly RM56 to RM60 before any currency fluctuations or promotional adjustments.
The critical point is this: Funimate PRO renews automatically every seven days unless you actively cancel it. Deactivating the app or deleting it from your device does not cancel the underlying subscription. Your payment method will continue to be charged until you formally terminate the subscription through your app store.
Where your subscription actually lives
Funimate PRO subscriptions in Malaysia are managed through either Apple App Store or Google Play Store, depending on which platform you used to purchase the subscription. Funimate itself does not directly process your payment; instead, the payment flows through Apple or Google, which then remits funds to Funimate's parent company, Pixery Labs.
This distinction is legally important. Under Malaysian consumer protection law, your contract is technically with Apple or Google as the payment processor, though Funimate provides the service. Consequently, cancellation must occur within the app store ecosystem where the subscription was created, not directly through Funimate's website.
What happens to your content after you cancel
Cancelling Funimate PRO does not delete your existing videos or project drafts. You retain access to your basic editing tools and can continue to view previously created content. However, you will lose access to premium effects, watermark removal, and ad-free functionality immediately upon cancellation. Any in-progress edits using PRO features may become unavailable or display watermarks once your subscription ends.
Your legal position and consumer rights in malaysia
Your right to cancel Funimate PRO is grounded in the Consumer Protection Act 1999 (CPA 1999), which is the primary consumer legislation governing Malaysia. This Act protects you against unfair contract terms and misleading statements, and it establishes your entitlement to cancel services with reasonable notice.
Your legal position under malaysian consumer law
You have the right to cancel any auto-renewing subscription without penalty within a reasonable timeframe. The CPA 1999 states that unfair contract terms-including those that make cancellation unnecessarily difficult or obscure-are void and unenforceable. If Funimate's terms make cancellation deliberately hard to find or execute, those terms breach the Act.
Furthermore, subscription services must provide you with a "simple means" of cancellation that mirrors the ease of purchase. If you signed up in two taps, you must be able to cancel in roughly the same number of steps. The Federal Trade Commission equivalent in Malaysia-the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC)-enforces this principle through the CPA 1999.
You are not automatically entitled to a refund for the current billing week simply because you cancel. However, if Funimate has misrepresented the features, pricing, or cancellation policy, you may pursue a refund claim through the MDTCC or a Small Claims Tribunal if the amount is under RM5,000.
If Funimate refuses to cancel
If you submit a cancellation request through the app store and Funimate or the app store does not honour it within 5 to 7 working days, you have the right to escalate the complaint. Document the following: the date you submitted the cancellation, screenshots of the request, and the date the charges continued after cancellation.
Submit a formal complaint to the MDTCC's Consumer Affairs Division (Konsumer Line: 1-800-886-800 or online at www.mdtcc.gov.my). The MDTCC will investigate whether Funimate violated the CPA 1999 by refusing to cancel or continuing to bill you after a valid cancellation request.
How to cancel Funimate PRO via the apple app store
If you subscribed to Funimate PRO through an Apple device (iPhone, iPad, or iPod Touch), you must cancel the subscription through Apple's ecosystem, not the Funimate app itself. This process takes approximately 3 to 4 minutes and prevents further weekly charges.
Step 1: open apple's app store settings
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID profile picture at the top of the screen.
- If you do not see this option, scroll down and tap iTunes & App Store instead.
- Tap Subscriptions from the menu that appears.
Step 2: find and select the Funimate PRO subscription
- Scroll through the list of active subscriptions until you locate Funimate or Funimate PRO.
- Tap on the Funimate subscription entry.
- Apple will display the subscription status, next billing date, and plan details.
Step 3: cancel the subscription
- At the bottom of the subscription details page, tap Cancel Subscription or Edit.
- Apple will ask you to confirm the cancellation. Review the date your access will end.
- You typically retain access until the end of the current billing cycle, even after cancellation.
- Tap Confirm or Cancel Subscription to finalize.
- You will receive an on-screen confirmation and an email from Apple within minutes.
Save the confirmation email from Apple as proof of cancellation. This email is your receipt and protects you if charges continue after cancellation.
How to cancel Funimate PRO via google play store
If you subscribed to Funimate PRO through an Android device via Google Play Store, you must cancel through Google's subscription management portal. The process is straightforward and takes 2 to 3 minutes on a phone or tablet.
Step 1: open google play store and access subscriptions
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- This is usually a circular image or your initials.
- Tap Manage subscriptions (not "Payments").
- If this option does not appear, tap Subscriptions first, then tap Manage.
Step 2: locate the Funimate subscription
- Google Play will display all active subscriptions linked to your account.
- Scroll down and find Funimate in the list.
- You may also see it listed as Funimate PRO or Pixery (the parent company).
- Tap the Funimate entry to open the subscription details.
Step 3: cancel the subscription
- On the subscription details page, tap Cancel subscription (usually a red button near the bottom).
- Google will prompt you to provide a reason for cancellation (optional).
- You may select "Too expensive", "No longer needed", or leave it blank.
- Review the cancellation date-this is the last day of your current billing week.
- Tap Cancel subscription again to confirm.
- Google will send an immediate email confirmation to your Gmail address.
- The email will state the exact date your subscription ends and confirm no further charges will occur.
Screenshot or forward the Google confirmation email to yourself or a secure folder. This proof is essential if any unauthorized charges appear on your Google Play billing history after cancellation.
What happens after you cancel Funimate PRO
After you successfully cancel through Apple or Google Play, your Funimate PRO subscription will end on the last day of your current billing week. You will not be charged for the following week.
Your access and content during the cancellation period
You retain full PRO access until 11:59 PM on your final billing date. After that time, the app will revert to its free version. You will lose access to premium effects, watermark removal, and ad-free editing, but all your existing projects and drafts remain stored in your Funimate account indefinitely.
If you wish to reactivate your subscription later, you can do so by opening Funimate, navigating to the subscription prompt, and selecting your preferred plan (weekly or monthly) through your app store. No special process is required.
Refund eligibility and how to request one
Apple and Google Play offer refund windows for subscription services in Malaysia. Apple typically allows refunds within 14 days of a charge if you request cancellation immediately after purchase or if you cite non-delivery of the service. Google Play operates a similar 48-hour refund window for eligible subscriptions.
If you were charged for a week during which Funimate was inaccessible or failed to function, you may request a refund as follows:
- For Apple: Open Settings, tap your Apple ID, select Purchase History, find the Funimate charge, and tap Report a Problem. Explain that the service was inaccessible.
- For Google Play: Open the Google Play Store, go to Account, select Purchase History, find Funimate, and tap Report a Problem. Select "Item not working" and explain the issue.
Apple and Google will review your claim within 48 hours and typically approve refunds if the outage is documented. Document the outage date and any error messages you received from Funimate as supporting evidence.
Why you should cancel Funimate PRO if you rarely use it
The weekly billing model means your costs accumulate quickly if you do not actively use the premium features. At RM14 per week, an inactive subscription costs you RM56 to RM60 per month-equivalent to several months of Netflix or a full creative software license from competing providers.
Cost comparison: when to keep versus cancel
| Usage level | Monthly cost (approx.) | Recommendation |
|---|---|---|
| Daily editing (5+ projects per week) | RM56 | Keep subscription |
| Weekly editing (2-4 projects per week) | RM56 | Keep if you use PRO effects; cancel otherwise |
| Monthly editing (1-2 projects per month) | RM56 | Cancel immediately |
| No editing in the last 2 weeks | RM56 | Cancel immediately |
| Free app only (no premium features needed) | RM0 | Cancel (free tier is sufficient) |
If you fit any of the bottom three categories, cancelling Funimate PRO today will save you RM56 or more this month alone. The free version of Funimate still offers basic editing, transitions, and music-sufficient for casual content creators.
Common mistakes when cancelling Funimate and how to avoid them
Cancellation is straightforward once you know where to look, but many users make avoidable errors that delay the process or leave them vulnerable to continued charges. This section covers the most frequent pitfalls and how to sidestep them.
Mistake 1: deleting the Funimate app without cancelling the subscription
Deleting the Funimate app from your phone does not cancel the subscription. Thousands of users discover this the hard way when they receive an unexpected charge weeks or months after uninstalling the app. The subscription and the app are separate entities-one lives in your phone's storage, the other in Apple or Google's billing system.
Always cancel through your app store first, then delete the app if you wish. The app store is the sole source of truth for your subscription status.
Mistake 2: attempting to cancel through funimate's in-app settings
Funimate's app may display a "Manage Subscription" or similar option in its settings menu, but this button often redirects you to your app store rather than directly cancelling. Some users assume tapping this button cancels the service immediately and then stop checking. The cancellation is not complete until you follow through in Apple or Google Play, confirm the final cancellation prompt, and receive a confirmation email.
Do not assume the cancellation is done until you receive written confirmation from Apple or Google.
Mistake 3: not saving proof of cancellation
If a charge appears on your card or Google Play balance after you cancel, you will need evidence that you submitted the cancellation request. The confirmation email from Apple or Google is your legal proof. Without it, disputing the charge becomes significantly harder.
Screenshot the final cancellation confirmation screen and save the email from Apple or Google. Store these files in a cloud folder or email them to yourself for safekeeping.
Mistake 4: cancelling on the wrong account
If you have multiple Apple IDs or Google accounts, you must cancel on the same account that purchased the Funimate subscription. Cancelling on your work email's Apple ID when Funimate was purchased on your personal email will not stop the charges.
Check your app store's purchase history to confirm which account is linked to Funimate. Then cancel on that account specifically.
How yafee can help you track and cancel subscriptions
Managing multiple app subscriptions across different devices and payment methods is increasingly complex. Yafee specializes in helping Malaysian consumers identify hidden recurring charges, understand their cancellation rights, and execute cancellations without hassle. At Yafee, we maintain up-to-date guides for hundreds of services, including Funimate, so you always have precise, legal information at hand.
When you visit Yafee (yafee.com), you gain access to service-specific cancellation guides grounded in Malaysian consumer law. Yafee's guides walk you through every step of the cancellation process, from finding the subscription in your app store to understanding refund eligibility under the Consumer Protection Act 1999. If a company refuses to honour your cancellation request, Yafee provides guidance on how to escalate to the MDTCC.
Furthermore, Yafee maintains a comprehensive knowledge base on subscription traps and billing practices, helping you recognize when a service is overcharging or failing to honour cancellation requests. Many users who rely on Yafee discover that they have been charged for months after attempting cancellation-Yafee then provides the evidence and procedural steps needed to recover those funds.
Refund policy and chargeback rights in malaysia
If Funimate continues to bill you after you submit a valid cancellation request, you have the right to dispute the charge with your bank or payment card issuer under the Consumer Protection Act 1999 and the Credit Card Act provisions.
How to dispute unauthorized charges
- Contact your bank's customer service line immediately upon discovering the unauthorized charge.
- Provide your bank with:
- The date you cancelled Funimate (Apple or Google confirmation email).
- Screenshots of the app store subscription page showing cancellation.
- The date the unauthorized charge appeared on your statement.
- Your billing statement showing the charge.
- Request a "chargeback" or "dispute reversal" for the unauthorized transaction.
- Your bank will investigate and typically resolve the dispute within 10 to 20 working days in Malaysia.
If your bank does not resolve the dispute in your favour, escalate to the Bank Negara Malaysia (BNM) via their Consumer Complaints Portal (www.bnm.gov.my) or contact the MDTCC directly.
Pricing breakdown and subscription plans for malaysian users
Funimate PRO is available on a weekly billing cycle only in Malaysia. There is no monthly or annual prepay option advertised within the Malaysia App Store or Google Play Store regions as of the current year.
| Plan name | Billing cycle | Price (MYR) | Auto-renew | Recommendation |
|---|---|---|---|---|
| Funimate Free | None (one-time) | RM0 | No | Best for casual users |
| Funimate PRO | Weekly | RM14 | Yes (auto-renew) | For regular content creators only |
| Promotional trials (if available) | Varies | RM0-RM5 | Yes (converts to PRO) | Verify cancellation date before trial ends |
Currency fluctuations mean the ringgit equivalent may vary slightly from month to month. Yafee recommends checking your billing statement after each charge to confirm the exact amount, as Apple and Google adjust prices based on exchange rates and regional taxes.
Contact information and escalation contacts in malaysia
If Funimate or your app store does not respond to cancellation requests within 5 working days, use the following official channels to lodge a complaint or escalate the issue.
Funimate support channels
- Email: [email protected] or [email protected]
- Response time: 5 to 10 working days (variable)
- Include in your email: Your app store username, the date you attempted cancellation, and screenshots of the cancellation request.
Malaysian consumer protection escalation
- Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC): Konsumer Line 1-800-886-800 (toll-free) or www.mdtcc.gov.my
- Jurisdiction: Handles complaints under the Consumer Protection Act 1999 for unfair contract terms and billing disputes.
- Small Claims Tribunal: For refund claims under RM5,000, file at your nearest Small Claims Tribunal office.
Bank and payment processor escalation
- Apple Support: reportaproblem.apple.com (for refund requests and billing disputes)
- Google Play Support: support.google.com/googleplay (chargeback and unauthorized charge disputes)
- Bank Negara Malaysia: Consumer Complaints Portal (www.bnm.gov.my) for payment processor failures.
Final checklist before and after cancelling Funimate PRO
Use this checklist to ensure your cancellation is complete, documented, and protected against further charges.
| Action | Timing | Status |
|---|---|---|
| Screenshot current subscription page showing plan name and next billing date | Before cancellation | ☐ |
| Navigate to app store subscriptions and locate Funimate | Before cancellation | ☐ |
| Tap "Cancel Subscription" and confirm the final date | Cancellation day | ☐ |
| Receive and save confirmation email from Apple or Google | Within 2 hours of cancellation | ☐ |
| Check your credit card or Google Play balance 7 days later | One week after cancellation | ☐ |
| If unauthorized charge appears, contact your bank immediately with proof | Within 2 days of discovering charge | ☐ |
Cancelling Funimate PRO is a straightforward task when you follow the app store path and document each step. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their rights under Malaysian consumer law. Visit Yafee at yafee.com today to access our full library of service-specific cancellation guides, escalation procedures, and refund eligibility checkers. Whether you are cancelling Funimate, Netflix, Spotify, or any other recurring service, Yafee ensures you have accurate, legally grounded information and clear procedural steps every step of the way.