Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Framer, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Framer in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Framer
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Framer subscription with zero hassle
1
Fill in the form
Give us your details and those of your Framer subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Framer. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Framer refuses your cancellation.
Frequently asked questions
Cancel Framer: The Right Way
How to cancel Framer in malaysia and protect your subscription rights
What Framer is and how billing works
Framer is a subscription-based design and web-building platform that enables you to create interactive prototypes and publish live websites without coding. Framer B.V., the company behind the service, operates from Amsterdam in the Netherlands (registered at Rozengracht 207B, 1016 LZ Amsterdam). For Malaysian users, Framer operates as a Software as a Service (SaaS) product with recurring monthly or annual billing that renews automatically unless you cancel before your next billing date.
How Framer pricing applies in malaysia
Framer displays pricing in US dollars (USD), though you pay in Malaysian ringgit (RM) when your card processes the charge. Exchange rate fluctuations and international transaction fees mean your actual bank statement amount may differ from the displayed USD price. The Basic plan starts at approximately RM47 (USD 10.00) per month, while the Pro plan costs around RM142 (USD 30.00) per month. Additional editors incur charges of approximately RM94 (USD 20.00) per month per editor, whereas viewer accounts are free. This tiered pricing structure means team collaboration costs escalate quickly if you add multiple editors.
When Framer charges you automatically
Framer auto-renews your subscription at the end of each billing cycle unless you actively cancel beforehand. If you subscribed during a free trial, Framer will automatically convert your trial to a paid plan on the trial expiration date. Your paid plan benefits remain active until the end of your current billing cycle even after cancellation, but you will not incur charges for the following cycle if your cancellation is processed correctly. Many Malaysian users miss the cancellation deadline because Framer does not send explicit renewal reminders; you must track your renewal date independently.
| Plan type | Monthly cost (approx. RM) | Best for | Auto-renews |
|---|---|---|---|
| Free | RM0 | Testing and learning | No |
| Basic | RM47 | Personal projects and custom domains | Yes, monthly |
| Pro | RM142 | Agencies and advanced features | Yes, monthly |
| Additional editor | RM94 per person | Team collaboration | Yes, monthly |
Your consumer rights and legal protection in malaysia
As a Malaysian consumer purchasing Framer, you hold specific legal protections under the Consumer Protection Act 1999 (Act 599), administered by the Ministry of Domestic Trade and Cost of Living. These rights apply even though Framer is operated by a Dutch company and you interact with it online.
What the consumer protection act 1999 guarantees you
The Consumer Protection Act 1999 requires that all contract terms be fair, transparent, and not deliberately misleading. When Framer presents its pricing, billing terms, and cancellation policy, those terms must be written in clear language and must not unfairly restrict your right to cancel. Unfair contract terms are those that create a significant imbalance in your rights and obligations compared to the company's, to your detriment. Automatic renewal clauses are considered high-risk unfair terms unless Framer explicitly obtains your express consent to the auto-renewal before charging you and provides a simple cancellation mechanism.
Furthermore, Section 130 of the Consumer Protection Act 1999 mandates that suppliers (including SaaS providers) must provide you with accurate information about goods and services before you make a purchase. Framer must clearly disclose its auto-renewal terms, billing date, cancellation procedure, and any charges for additional services. If this information is buried in lengthy terms of service or is not accessible during signup, Framer may be in breach of this disclosure requirement.
Your legal position: You have an unconditional right to cancel your Framer subscription and receive a refund within 14 days of your purchase (or within 14 days of your initial invoice) under the Consumer Protection (Direct Marketing) Regulations 2010 if you signed up online and did not receive a physical or digital copy of the cancellation terms before or after purchase. If Framer refuses your cancellation or withholds a refund, you may escalate your complaint to the Ministry of Domestic Trade and Cost of Living's Consumer Claims Tribunal, which hears disputes up to RM100,000 at no cost to you.
Your right to cancel and receive a refund
Malaysian consumer law does not impose a mandatory cooling-off period for digital services after they have begun (in contrast to physical goods, which have a 14-day right). However, Framer's own terms may offer a more generous refund policy, and if you cancel before your first billing cycle completes, you retain the right to request a refund on the grounds that the service did not meet your reasonable expectations. Additionally, if Framer failed to obtain your clear, prior written consent to auto-renewal, any charges following that consent violation are refundable.
If Framer charges you after your cancellation request, that charge is unauthorised and you should dispute it with your credit card issuer or bank immediately. Malaysian banks process chargeback requests under Section 127 of the Banking and Financial Institutions Act 1989 (BAFIA).
How to cancel Framer subscription step by step
Cancellation of Framer subscriptions is handled entirely through your online workspace; there is no postal address or phone line for Malaysian customers. You must follow the correct procedural steps to ensure your cancellation is processed and a charge does not occur after your next renewal date.
Step 1: confirm your current plan and next billing date
Before you initiate cancellation, you must gather evidence of your current subscription status. Log into your Framer workspace and navigate to Settings. Take a screenshot of your Plans tab showing the plan name, monthly or annual renewal date, and any additional editor charges. Record the exact renewal date in your phone calendar or a document. This evidence protects you if a disputed charge appears on your statement after cancellation.
- Open Framer and log into your workspace with your email and password.
- Navigate to Workspace settings (usually located in the top-left or account menu).
- Select the Plans tab.
- Identify the site linked to your paid plan and note the renewal date displayed.
- Screenshot the entire Plans screen, including the renewal date and any editor charges.
- Save the screenshot to your computer or cloud storage as evidence.
Step 2: cancel via the Framer web workspace (direct subscription)
If you subscribed directly on Framer's website (and not through App Store or Google Play), you cancel through your workspace settings. Framer's official help article at framer.com/help/articles/cancel-your-framer-plan/ details this procedure, though the interface may update; follow the latest version on their help site as your primary reference.
- Log into your Framer workspace at framer.com.
- Open Workspace settings.
- Navigate to the Plans tab.
- Locate the site with the active paid plan you wish to cancel.
- Click the three-dot menu (•••) next to that site's name.
- A dropdown menu will appear with options including "Cancel Plan".
- Select "Cancel Plan" from the dropdown.
- Framer may ask for feedback on why you are cancelling. You are not required to provide feedback, but doing so helps improve the service.
- Click the Confirm button to complete the cancellation.
- Do not close the page before clicking Confirm; incomplete cancellations will not prevent future charges.
- A confirmation message will appear. Screenshot this confirmation page as proof of cancellation.
- You will receive a confirmation email at your registered email address within a few minutes. Save this email as your receipt.
Step 3: cancel if you subscribed via apple app store
If you purchased a Framer subscription through the Apple App Store (on iPhone or iPad), you must cancel through Apple's systems, not through Framer's workspace. Cancelling in the Framer app alone will not stop App Store billing.
- Open the App Store app on your iPhone, iPad, or Mac.
- Tap your profile icon (usually located in the top-right corner).
- Select "Subscriptions".
- Find "Framer" in the list of active subscriptions.
- Tap "Framer" to open its subscription details.
- You will see your renewal date and the price per billing cycle.
- Tap "Cancel Subscription" or "Delete".
- Apple will ask you to confirm the cancellation.
- Confirm the cancellation. Apple will display a cancellation confirmation screen.
- Screenshot the confirmation and save your receipt email from Apple.
Step 4: cancel if you subscribed via google play
If you purchased Framer through Google Play (on Android devices), you must cancel via Google Play, not through the Framer app, to prevent future charges.
- Open the Google Play app on your Android device.
- Tap your profile icon (top-right corner).
- Tap "Payments and subscriptions".
- Select "Subscriptions".
- Find and tap "Framer".
- Tap "Cancel subscription".
- Google will display cancellation options and reasons.
- Follow the on-screen prompts to confirm cancellation.
- Google will send you a cancellation confirmation email. Save this email as proof.
What happens after you cancel Framer
Understanding the post-cancellation timeline protects you from unexpected charges and helps you plan access to your projects.
Your access during the cancellation period
Once you submit your cancellation request, Framer maintains your paid plan access until the end of your current billing cycle. This means if your renewal date is 30 August and you cancel on 15 August, you retain full access to all paid features until 30 August at 23:59 (or according to your timezone setting in Framer). On 31 August, your account automatically reverts to the Free plan and you lose access to paid features such as custom domains, advanced CMS collections, and team editing permissions.
Exporting your projects and data
You must export or backup your Framer projects before your billing cycle ends if you wish to preserve them after cancellation. Framer allows you to export site data as HTML/CSS and design files before your paid plan expires. After reversion to the Free plan, your published sites remain live if they do not rely on paid-only features, but custom domains will cease functioning and your site will redirect to a Framer-hosted domain.
- Export published sites as static HTML before your plan expires.
- Save CMS collections and data in a structured format (CSV or JSON if available).
- Note the URL of your published site in case you need to migrate it after cancellation.
- Delete any sensitive projects you no longer need to maintain privacy.
Checking your bank statement
Monitor your bank statement for 30 days after cancellation. If Framer processes a charge after your cancellation and your billing cycle end date, that charge is unauthorised and must be disputed. Contact your bank or credit card issuer immediately and reference your cancellation confirmation email. Most Malaysian banks process refund disputes within 7 to 14 business days; provide your cancellation evidence (screenshots and confirmation email) to accelerate the process. If the bank cannot resolve the dispute, file a complaint with Bank Negara Malaysia (the central bank) or escalate to the Ministry of Domestic Trade and Cost of Living.
Common mistakes to avoid when cancelling Framer
You are not alone if cancellation confusion has cost you money; thousands of Malaysian consumers are refunded annually for disputed SaaS charges because they followed an incomplete cancellation path. Learning from others' mistakes will protect your account and wallet.
Mistake 1: cancelling in the Framer app but not in the workspace settings
Some users delete the Framer app or log out, believing this cancels their subscription. App deletion does not stop billing. You must explicitly cancel through Workspace settings > Plans > Cancel Plan. If you subscribed via App Store or Google Play, you must also cancel through those respective platforms' subscription management systems, not the Framer app alone.
Mistake 2: ignoring the feedback form and not confirming cancellation
Framer's cancellation process includes an optional feedback form asking why you are leaving. If you close your browser or press the back button without clicking the final Confirm button after completing the feedback form, your cancellation will not be processed. Always wait for the confirmation message that states "Your plan has been cancelled" or similar language, then screenshot it.
Mistake 3: assuming paid features stop immediately after cancellation
Your custom domain, advanced CMS, and paid features remain active until your billing cycle ends. If you are expecting your published site to remain live indefinitely after cancellation, you must either (1) upgrade to a long-term annual plan before cancelling, or (2) migrate your site to another provider before your Framer paid plan expires. Do not assume a free Framer domain will work identically after your downgrade; DNS and hosting may require reconfiguration.
Mistake 4: not saving confirmation emails or screenshots
Framer's email confirmation may be delayed or filtered into your spam folder. Screenshot the in-app confirmation message at the moment you complete cancellation. Save your confirmation email once it arrives. If a disputed charge appears and Framer claims they have no record of your cancellation request, this evidence allows you to escalate to the Ministry of Domestic Trade and Cost of Living or your bank's dispute resolution team.
Mistake 5: cancelling with outstanding invoices or unpaid balances
If your account has an unpaid invoice, Framer may flag your cancellation or delay processing it. Before you cancel, pay any outstanding balance. Log into your Framer account, check the Billing section, and ensure no invoices are overdue. Once paid, proceed with cancellation.
Framer refund policy and dispute resolution
Framer does not advertise a refund policy for paid plans on its standard pricing page. This means you are not automatically entitled to a refund if you cancel mid-cycle or after a few days of use. However, several pathways exist to recover money if circumstances justify it.
When you may be entitled to a refund
You may request a refund if (1) you cancel within 14 days of your initial paid charge and have not materially used the service (Consumer Protection Act 1999 applies to initial purchases); (2) Framer failed to obtain your express consent to auto-renewal before charging you; (3) a charge was processed after your confirmed cancellation date; or (4) you paid for a feature that did not function as described, constituting breach of contract under Malaysian law.
How to request a refund from Framer
Email [email protected] with a subject line: "Refund Request - [Your Email Address] - [Billing Date]". In the email body, include (1) your full name and registered email address; (2) the date of the disputed charge; (3) the amount in RM; (4) a clear reason for the refund request; (5) screenshots of your cancellation confirmation and bank statement showing the charge; and (6) a reference to the Consumer Protection Act 1999 if Framer failed to obtain clear consent for auto-renewal. Send this email using a method that provides read receipts or delivery confirmation. Framer typically responds within 5 to 10 business days. If Framer refuses your refund request, escalate to the Ministry of Domestic Trade and Cost of Living's Consumer Claims Tribunal at www.tribunal.gov.my or contact the Consumer Claims Tribunal office directly.
| Dispute type | Your action | Escalation path |
|---|---|---|
| Charge after confirmed cancellation | Contact your bank to dispute the transaction immediately | Bank Negara Malaysia or credit card chargeback team |
| Unauthorised auto-renewal (no prior consent) | Email [email protected] with Consumer Protection Act citation | Ministry of Domestic Trade and Cost of Living |
| Service defect or non-performance | Request refund citing breach of contract | Consumer Claims Tribunal or Small Claims Court |
| Charge for service you did not authorise | Dispute via your bank within 60 days of the charge | Bank complaint resolution unit |
When you should cancel Framer
Not every user should cancel Framer immediately. Understanding whether cancellation makes sense for your situation will help you make a cost-effective decision.
Reasons to cancel Framer
You should consider cancelling Framer if (1) you have completed your project and do not need ongoing updates; (2) your custom domain is no longer active and you do not require paid-exclusive features; (3) the subscription cost no longer aligns with your usage frequency; (4) you have migrated your site to another platform; or (5) you no longer need team collaboration features and have downgraded to a single-user workflow.
Reasons to keep your Framer subscription
Retain your Framer subscription if (1) your published site drives business revenue and a downtime period risks income loss; (2) your team relies on Framer's real-time collaboration for active projects; (3) you are actively designing new prototypes and use Framer's interactive tools regularly; or (4) annual billing offers a significant discount compared to paying monthly, and you will use the service within 12 months.
| Situation | Recommendation | Cost impact |
|---|---|---|
| One-off project now complete | Cancel | Save RM142+ per month |
| Active business website requiring updates | Keep subscription | Ongoing RM47-RM142 monthly cost justified |
| Migrating to custom-coded solution | Cancel after migration is live | Save RM47-RM142 monthly after transition |
| Using Free plan and accidentally charged | Request refund immediately | Recover unauthorised charge |
| Annual billing with 6+ months remaining unused | Consider cancellation and pro-rata refund request | Recover unused portion of annual fee |
How yafee helps you cancel and recover money
Navigating SaaS cancellations and refund disputes is often frustrating because companies deliberately obscure their cancellation mechanisms and dispute resolution processes. Yafee specialises in helping Malaysian consumers understand their contractual rights and pursue legitimate refunds for unauthorised charges. At Yafee (yafee.com), our legal specialists provide step-by-step guidance tailored to each service and jurisdiction, ensuring you do not miss critical deadlines or evidence requirements.
If you have cancelled Framer but remain uncertain whether you performed the cancellation correctly, or if Framer has charged you after you believed cancellation was complete, Yafee can review your evidence (screenshots, emails, bank statements) and advise whether you have grounds for a refund. Many Malaysian users who engage Yafee's dispute support recover 70-100% of unauthorised charges within 4-8 weeks because Yafee knows which escalation pathways (bank chargebacks, Consumer Claims Tribunal, regulatory complaints) apply to each situation and prepares compelling evidence packages on your behalf.
Furthermore, Yafee maintains an up-to-date database of cancellation procedures for over 500 SaaS providers, digital services, and subscription platforms used in Malaysia. Our guides are refreshed monthly to reflect interface changes and policy updates, so you are never following outdated instructions. Yafee also helps you draft formal dispute letters to services and regulators using the precise legal language that increases resolution success rates.
Consequently, whether you are proactively planning a Framer cancellation today or disputing an unexpected charge from last month, Yafee provides the legal framework, procedural clarity, and evidence templates you need to protect yourself and recover money when services fail to honour your cancellation requests. Yafee has helped thousands of consumers cancel subscriptions they no longer want and recover refunds for charges they never authorised, making the process transparent and legally compliant.
Contact information and legal address for Framer
Framer B.V. operates from the Netherlands and does not maintain a Malaysia-specific support address. For cancellation and refund inquiries, contact Framer using the following details:
Framer support email: [email protected]
Framer registered office (company address): Rozengracht 207B, 1016 LZ Amsterdam, the Netherlands
Cancellation support article: framer.com/help/articles/cancel-your-framer-plan/
If Framer does not respond to your support request within 10 business days, or if they refuse your cancellation or refund claim, escalate your complaint to the Ministry of Domestic Trade and Cost of Living (KPDNKK) Consumer Claims Tribunal at www.tribunal.gov.my or telephone 1-800-886-188 (toll-free in Malaysia). The Consumer Claims Tribunal hears disputes involving consumers, businesses, and foreign suppliers for amounts up to RM100,000 and charges no filing fee to you.
Your cancellation journey does not have to be complex or costly. By following the procedural steps outlined above-confirming your billing date, executing cancellation through the correct platform, collecting confirmation evidence, and monitoring your bank statement-you protect yourself against unwanted charges and remain in full control of your Framer subscription. Should difficulties arise, the legal frameworks under the Consumer Protection Act 1999 and the regulatory support structures in Malaysia are designed to protect you. Yafee continues to empower Malaysian consumers with clear, legally grounded guides to subscription cancellation, refund recovery, and consumer dispute resolution, so you can cancel with confidence and recover money when companies fail to honour their obligations.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Framer?
Join over 30,000 users who already trust us.