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Frequently asked questions
Cancel Flux Ai: The Right Way
How to cancel Flux AI in malaysia and avoid unwanted charges
What is Flux AI
Flux AI is a subscription-based software service (SaaS) that operates on recurring monthly billing, not a one-off purchase. Understanding what you are paying for and which provider you are dealing with is the first step toward safe cancellation.
Flux AI in simple terms
Flux AI offers paid plans called Starter, Pro, Teams, and Enterprise. Verified pricing shows Starter at RM80.00 per month, Pro at RM600.00 per editor monthly, and Teams at RM650.00 per editor monthly. This tiered structure confirms you are subscribing to an ongoing service, not a standalone product. Consequently, your subscription renews automatically each month unless you cancel before your next billing date.
A critical issue for Malaysian users: brand confusion exists online. Two separate entities operate under similar names. The verified support contacts are [email protected] and [email protected], while terms are hosted at fluxai.com. Before you subscribe or cancel, screenshot your checkout page and confirm which domain you are using. This evidence becomes invaluable if you later dispute a charge.
What people are actually paying for
The Starter plan includes AI chat assistance, task help, 10 ACU (Flux Credits) per month, 50 private projects, unlimited public projects, and KiCad part import. The Pro plan raises your monthly ACU allowance to 100 per editor and adds unlimited private projects plus Altium project import. Teams is marketed for shared workspaces with central billing. Enterprise tier adds hidden workspaces, stricter privacy and security controls, advanced export formats, SOC2 Type II compliance, and a formal Service Level Agreement (SLA), which matters if your business depends on guaranteed uptime and support response times.
How Flux AI behaves for users in malaysia
The practical challenge in Malaysia is not language support but access to responsive support channels. Verified research confirms no phone line and no live chat. All support flows through email [email protected] or [email protected] can delay cancellation or refund requests if your next billing date is imminent. That creates genuine friction when you are trying to stop an RM80.00 or RM600.00 charge before it posts to your bank account.
Furthermore, pricing shown here was converted from USD to MYR, so treat these Malaysian ringgit figures as estimates rather than official local billing. If your bank statement shows a foreign currency merchant descriptor, save that evidence. It strengthens your position if you later need to dispute a recurring charge with your bank or raise a complaint with the relevant consumer authority.
Your legal position and consumer rights in malaysia
Malaysian consumer law protects your right to cancel recurring subscriptions under specific conditions. Understanding these protections before you act ensures you know exactly where you stand if the company refuses your cancellation request.
Consumer protection act 1999 and distance contracts
Under the Consumer Protection Act 1999 (CPA 1999), when you purchase a service online (a distance contract), you have the right to cancel within 10 calendar days of subscribing, provided you have not materially used the service. This cooling-off period applies to software subscriptions, including Flux AI. The burden falls on the company to inform you clearly of this right at the point of purchase. If Flux AI's checkout page did not display this cancellation right in plain language, that omission is a breach of the CPA 1999.
Your legal position: You may cancel within 10 days of your initial subscription without penalty, regardless of the plan you purchased. Any charge incurred within that period must be refunded in full. If you cancel after the 10-day window, the company may retain payment for services already rendered, unless your contract explicitly states otherwise or the company's own terms grant a longer cancellation period.
Recurring billing and the right to cancel anytime
In accordance with the CPA 1999 and the Communications and Multimedia Act 1998 (CMA 1998), companies offering recurring subscriptions must provide a straightforward, accessible cancellation mechanism. You have the right to cancel at any point after the initial commitment period ends. The cancellation process must not be deliberately obscured or harder to execute than the sign-up process. If Flux AI requires you to email support without an in-app or web-based cancellation button, that may constitute an unfair contract term under the CPA 1999.
Your escalation route if Flux AI refuses
If Flux AI ignores your cancellation request or refuses to refund charges within 14 days of your cancellation request, you may lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA administers the CPA 1999 and has power to investigate breaches and compel refunds. Yafee recommends documenting all communication attempts-emails, support replies, dates, and times-before escalating. Consequently, you enter any complaint with clear evidence of the company's non-compliance.
Methods to cancel Flux AI from malaysia
You have several routes to cancel. The most direct is the in-app or web-based cancellation; if that is unavailable, email remains your fallback. The key is to use multiple methods in parallel and document everything.
Cancel through your web account (primary method)
Sign into your Flux AI account from your web browser. Navigate to your Account settings, Billing, Subscription, or Plan Management (exact terminology may vary). Look for a button labeled "Cancel subscription," "Manage plan," "Downgrade," or "Contact us." If a cancel button exists, click it immediately. You will likely be asked to confirm cancellation and may be offered a retention incentive. Ignore retention offers unless you genuinely want to continue. Confirm your cancellation. Flux AI should send an immediate confirmation email to your registered account address. If you do not receive this within 2 hours, proceed to the email method below.
Cancel by email (mandatory if web cancellation fails)
If no cancel button appears in your account dashboard, or if the web interface is broken, send an email immediately to both [email protected] and [email protected]. Use the subject line "Cancel subscription-account [your email] effective immediately." In the email body, state your full account email, the plan name you currently hold, your next billing date (if visible to you), and the last four digits of the card on file. Request written confirmation of cancellation within 24 hours. Keep a copy of this email in a folder you can access later. Furthermore, take a screenshot of the email after you send it, showing the timestamp and delivery status.
Escalate through your bank (if charges continue after cancellation)
If Flux AI charges your card after you have cancelled and sent a written cancellation request, contact your bank immediately. Request a reversal of the unauthorised recurring charge and inform your bank that you cancelled the subscription. Your bank will initiate a chargeback dispute on your behalf. Provide your bank with: (1) proof of your cancellation email, (2) Flux AI's confirmation of cancellation (if received), (3) screenshots of your account showing no active subscription, and (4) a copy of the unwanted charge on your statement. Most Malaysian banks resolve such disputes within 30 days.
Step-by-step cancellation process
Follow this sequence to cancel Flux AI safely and preserve evidence for disputes or complaints.
Step 1: gather your account and payment information
- Sign into your Flux AI account using your registered email and password.
- If you cannot sign in, reset your password immediately.
- Save your password in a secure location once you reset it.
- Locate your Account menu or Settings. Look for "Billing," "Subscription," "Plan," or "Manage subscription."
- Screenshot every page you navigate to.
- Note the exact URL (web address) of each page.
- Record the following information in a document or notes app:
- Your account email address.
- Your current plan name (Starter, Pro, Teams, or Enterprise).
- Your next billing date (if displayed).
- The subscription cost (e.g., RM80.00, RM600.00).
- The last four digits of your payment card on file.
- Any renewal frequency (monthly, yearly, etc.).
- Export or download any projects, files, or data you may need after cancellation.
- Flux AI does not guarantee data retention post-cancellation.
- Backup your work now to avoid loss.
Step 2: attempt cancellation through the web interface
- From your Account dashboard, find the Subscription or Billing section.
- Look for a button labeled "Cancel," "Unsubscribe," "Downgrade," or "Manage plan."
- If you find a cancel button, click it.
- Follow any on-screen prompts. Flux AI may ask:
- Why are you cancelling? (Optional; you may skip this.)
- Do you want to downgrade instead? (No; select cancel.)
- Would you like to pause temporarily? (No; select cancel.)
- Confirm your cancellation when prompted.
- A confirmation message should appear on screen.
- Screenshot this confirmation with the date and time visible.
- Check your email for a cancellation confirmation from Flux AI.
- Wait up to 2 hours.
- Check your spam and promotions folders.
- Save this email in a dedicated folder labelled "Flux AI Cancellation."
- If no cancel button is visible or if the process fails, proceed to Step 3.
- Do not attempt the web process more than twice.
- Move directly to email.
Step 3: send a formal written cancellation request by email
- Open your email client and compose a new message to [email protected].
- Also send a copy (CC) to [email protected].
- Use a professional subject line.
- Write your cancellation email using this template:
- Subject: "Cancel subscription-account [[email protected]] effective immediately"
- Body: "I hereby request cancellation of my Flux AI subscription effective immediately. Account email: [your email]. Current plan: [Starter/Pro/Teams/Enterprise]. Next billing date: [date if known]. Last four card digits: [xxxx]. Please confirm cancellation in writing within 24 hours and provide evidence that all recurring charges have been halted. I expect a full refund of any charges incurred after this request date."
- Send the email.
- Take a screenshot of the sent message showing the timestamp.
- Save the confirmation code or delivery status.
- Wait for a response from Flux AI.
- Yafee recommends expecting a response within 48 hours.
- Check your spam and promotions folders daily.
- If no reply within 48 hours, send a second email to both addresses with the subject "URGENT: Cancellation confirmation required-[your email]."
Step 4: verify cancellation and monitor your bank statement
- Log back into your Flux AI account 24 hours after cancellation.
- Your subscription status should now show "Cancelled," "Inactive," or "No active plan."
- Screenshot this status.
- If it still shows active, send a follow-up email to support immediately.
- Monitor your bank or card statement for the next 60 days.
- Check for any charges from Flux AI or "Defy Gravity, Inc." (the parent company).
- If a charge appears after your cancellation date, note the date, amount, and merchant reference.
- Do not ignore it; this is your evidence for a bank dispute.
- Keep all cancellation emails and screenshots in a secure folder for at least 12 months.
- You may need this evidence if you lodge a formal complaint.
Pricing and billing cycles in malaysia
Understanding Flux AI's pricing and when charges occur protects you from unexpected costs after cancellation.
| Plan | Monthly cost (MYR) | Per unit | Best for | Key features |
|---|---|---|---|---|
| Starter | RM80.00 | Per account | Individuals and hobbyists | 10 ACU/month, 50 private projects, AI chat |
| Pro | RM600.00 | Per editor | Small teams and professionals | 100 ACU/month per editor, unlimited private projects, Altium import |
| Teams | RM650.00 | Per editor | Shared workspaces | Shared workspace, central billing, priority support |
| Enterprise | Custom | Per organisation | Large organisations with compliance needs | Hidden workspaces, SOC2, SLA, advanced security |
All plans renew monthly unless you cancel. If your next billing date is 15 days away and you cancel today, that renewal charge will not be applied. Nevertheless, if your next billing date is tomorrow and you cancel today, the charge may still post to your account because the payment has already been authorised. In that case, you must request a refund within 14 days.
Refunds and what to expect after cancellation
Your right to a refund depends on when you cancel and how much of the service you have used.
Refund eligibility within the cooling-off period
If you cancel within 10 days of subscribing (the CPA 1999 cooling-off period) and you have not materially used the service, you are entitled to a full refund. "Material use" is defined as accessing the core features beyond initial exploration. If you signed up, exported a few test projects, and cancelled within 5 days, you meet this threshold and qualify for a full refund. Flux AI must process this refund within 30 days of receiving your cancellation request.
Refund eligibility after the cooling-off period
After 10 days, Flux AI may retain payment for the month in which you cancelled, as you have had access to the service for that period. However, if your next billing date is within 14 days and you cancel before that date, the company should not charge you again. If a charge posts after your cancellation request, that is an unauthorised recurring payment, and you have the right to request a refund or dispute it with your bank.
How to request a refund
Include this sentence in your cancellation email: "I request a full refund of [amount] for this billing period, in accordance with the Consumer Protection Act 1999 and my right to cancel." Provide your payment method and bank details (account name and account number). Flux AI should process the refund within 14 days. If no refund appears after 14 days, escalate to your bank or lodge a complaint with the MDTCA.
Common mistakes to avoid when cancelling Flux AI
Most Malaysian users who struggle with Flux AI cancellation make one or two preventable mistakes. You are not alone in facing friction here, and these traps are easy to sidestep.
Mistake 1: ignoring the cooling-off period
Many users do not realise they have a 10-day window to cancel with zero questions asked. If you signed up and regret the purchase within 10 days, cancel immediately and reference the cooling-off period in your cancellation email. This removes any discretion from the company and triggers an automatic refund obligation under the CPA 1999.
Mistake 2: downgrading instead of cancelling
Flux AI's web interface may offer a "Downgrade plan" option before showing a cancel button. Downgrading moves you to a lower-tier subscription (e.g., Pro to Starter), which keeps you paying. If you want to cancel entirely, reject downgrade offers and insist on full cancellation. Document this explicitly in any email request.
Mistake 3: not recording payment card details and billing dates
If you cannot recall your next billing date or the card on file, your cancellation email becomes generic and weak. Support may claim they cannot identify your account. Always screenshot your subscription status, including the next billing date and the last four card digits, before you send any cancellation request. Yafee recommends doing this within 1 hour of deciding to cancel.
Mistake 4: sending cancellation to only one email address
Flux AI has two verified support addresses: [email protected] and [email protected]. If you email only one and that inbox is monitored slowly, your request may languish. Send your cancellation email to both addresses simultaneously (CC both, or send two copies). This ensures redundancy and speeds up processing.
Mistake 5: accepting verbal or chat-only cancellation confirmation
If Flux AI offers to cancel via in-app chat or verbal phone call (if they ever do), decline and insist on written email confirmation. Verbal confirmations are impossible to prove later if another charge posts. Furthermore, email creates a legal record. Always move to email for final confirmation.
Mistake 6: not checking your bank statement for 60 days
After cancellation, your responsibility does not end. Monitor your bank statement weekly for the next 2 months to catch any unauthorised recurring charges. If Flux AI charges you after cancellation, you have the right to dispute it with your bank. Without this vigilance, you may miss the dispute window (usually 120 days) and lose your money.
After cancellation: what happens next
Your cancellation is only complete when your subscription shows as inactive and no further charges appear. Here is the timeline and what to expect.
Immediate (within 24 hours)
Your Flux AI account should display a "Cancelled" or "No active subscription" status. You may lose access to premium features (Pro features will revert to Starter, or you will lose access entirely, depending on Flux AI's policy). You should receive a confirmation email from Flux AI or the support team. If you have not received one after 24 hours, send a follow-up email requesting written confirmation of cancellation.
Short term (within 14 days)
Flux AI should process any refund you requested. Check your bank account for a credit. The refund may appear as a negative charge (credit) on your bank statement. If no refund appears, contact your bank and ask them to trace the transaction. In accordance with the CPA 1999, Flux AI is obligated to refund within 30 days; if they do not, you may escalate to the MDTCA or dispute the charge.
Ongoing (60 days post-cancellation)
Monitor your bank or card statement every week. If Flux AI or its parent company (Defy Gravity, Inc.) appears again, screenshot the charge immediately and contact your bank to initiate a dispute. Do not wait; act within 30 days of the unauthorised charge. Once the dispute is filed, the bank will contact Flux AI and demand proof that you authorised the charge. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by acting quickly at this stage.
Data retention after cancellation
Flux AI's terms do not explicitly guarantee data retention after cancellation. Consequently, you may lose access to your projects, files, and workspace immediately. Before cancelling, export all important work. Do not rely on Flux AI to preserve your data after your subscription ends. Download everything before you submit your cancellation request.
How yafee helps you cancel subscriptions and protect yourself
Cancelling Flux AI safely requires documenting every step and knowing your legal rights. Yafee is a specialist legal resource dedicated to helping Malaysian and international consumers understand SaaS cancellation, recurring billing disputes, and consumer protection law. Yafee provides detailed, legally grounded guides for cancelling hundreds of software and subscription services. When you visit yafee.com, you can search for the exact service you are trying to cancel, find verified support email addresses, and follow step-by-step procedures tailored to the company's actual policies.
On Yafee, you can also access template cancellation emails, download checklists, and find the relevant consumer authority contact information for your country. If Flux AI or any other company refuses your cancellation request, Yafee equips you with the law and the evidence you need to escalate formally. Yafee does not act as your lawyer, but Yafee empowers you to act as your own advocate in disputes with subscription companies. Thousands of consumers have used Yafee guides to cancel unwanted services, recover unauthorised charges, and hold companies accountable.
Checklist before and after cancelling Flux AI
Use this checklist to ensure you have taken all necessary steps.
| Action | Before cancellation | After cancellation | Status |
|---|---|---|---|
| Screenshot account and billing status | Yes | - | Done / Pending |
| Note next billing date and plan cost | Yes | - | Done / Pending |
| Export projects and files | Yes | - | Done / Pending |
| Send cancellation email to [email protected] and [email protected] | Yes | - | Done / Pending |
| Save copies of all cancellation emails and confirmations | - | Yes | Done / Pending |
| Verify subscription shows "Cancelled" in account dashboard | - | Yes (within 24 hours) | Done / Pending |
| Monitor bank statement for unauthorised charges | - | Yes (60 days) | Done / Pending |
| Check for refund credit in bank account | - | Yes (within 14 days) | Done / Pending |
| If charge appears after cancellation, dispute with bank | - | Yes (if applicable) | Done / Pending |
Contact information and escalation addresses for Flux AI
If standard cancellation methods fail, use these addresses to escalate your complaint or formally request cancellation.
Primary support channels
Email: [email protected] (primary contact for Flux AI by Defy Gravity, Inc.) and [email protected] (Flux AI by Toon Tech Ltd). Send your cancellation request to both addresses simultaneously, using a CC field or by sending identical emails to each. In your email, state clearly that you are sending to both addresses to ensure receipt.
Malaysian consumer complaints escalation
If Flux AI refuses your cancellation request or does not refund within 14 days of your cancellation request, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA is the primary enforcement body for the Consumer Protection Act 1999 in Malaysia. You may file a complaint online at www.kpdnkk.gov.my or visit your nearest MDTCA office. Provide the MDTCA with: (1) copies of all cancellation emails you sent, (2) Flux AI's responses or silence, (3) screenshots of your account and billing status, (4) bank statements showing unauthorised charges, and (5) proof of payment. The MDTCA will investigate and may compel Flux AI to refund you and cease unfair billing practices.
Bank dispute and chargeback
If Flux AI charges your card after you cancelled, contact your bank within 30 days of the unauthorised charge. Request a reversal or chargeback dispute. Provide your bank with copies of your cancellation email and Flux AI's confirmation (or silence). Your bank will initiate a dispute investigation and, in most cases, will reverse the charge within 30 days while they investigate.
Cancelling Flux AI does not have to be complicated or frustrating. By following this guide, gathering evidence at every step, and knowing your rights under the Consumer Protection Act 1999, you can cancel confidently and protect yourself from unauthorised recurring charges. Yafee is here to support your journey. Visit yafee.com today to access cancellation guides for hundreds of services, download templates and checklists, and find the escalation contacts you need. Your consumer rights are real, and you have the tools to enforce them.
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