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Frequently asked questions
Cancel Envato: The Right Way
How to cancel Envato and stop recurring charges in malaysia
What Envato is and why malaysians subscribe
Envato is an Australian digital asset platform headquartered in Victoria that serves designers, developers, video editors, and content creators across Malaysia and globally. The service is built on a subscription model, not a one-time purchase system, which means you face recurring monthly or annual charges until you actively cancel.
Envato's subscription model and what you're paying for
When you subscribe to Envato Elements, you gain unlimited downloads from a library containing more than 27 million creative assets. These include templates, graphics, fonts, video footage, stock images, and audio files. Depending on your plan tier, you also receive AI generation credits for creating new assets.
Current subscription tiers in Malaysian Ringgit include the Core plan at RM 74.00 monthly or RM 888.00 annually, the Plus plan at RM 174.00 monthly or RM 2,088.00 annually, and the Ultimate plan at RM 748.00 monthly. These rates are estimates based on current exchange rates and may fluctuate. Promotional pricing is sometimes available, but Envato does not restore discounted rates after you cancel and resubscribe later.
Critical licensing restrictions after cancellation
One detail that catches many users off guard: after cancellation, you lose the right to download new items or use downloaded assets in new projects. You can still use assets you downloaded during your active subscription within projects that were already underway, but you cannot apply those assets to fresh work. This distinction is essential before you press the cancel button. Consequently, if you have ongoing client deliverables using Envato assets, cancelling mid-project can create compliance problems.
Your consumer rights under malaysian law
Your cancellation rights are protected by the Consumer Protection Act 1999 (Act 599), which grants you the right to terminate a distance contract-including digital subscriptions purchased online-within a reasonable timeframe. The Act also requires traders to provide clear information about cancellation procedures before you commit to the subscription.
What the consumer protection act 1999 guarantees you
Under the Act, you have the right to cancel a subscription service without penalty or justification, provided you follow the correct procedure and act within the required period. The service provider must not make cancellation unnecessarily difficult or hide the cancellation process. If Envato fails to provide a transparent cancellation route or charges you after you have submitted a valid cancellation request, you can escalate the complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces consumer protection in Malaysia.
Furthermore, if you paid by credit card or debit card, your bank may also have protections under the Financial Services Act 2013 that allow you to dispute charges if Envato continues to bill you after cancellation. Yafee recommends documenting every step of your cancellation attempt, because evidence of your request is crucial if you need to file a formal complaint later.
Your legal position if Envato continues to charge you
If you submit a cancellation request through the correct channel and Envato continues to charge your payment method, you are entitled to demand a refund of all unauthorised charges. You can request this refund directly from Envato's support team within 30 days of each disputed charge. If Envato refuses or does not respond within 14 days, you can lodge a complaint with the MDTCCL or initiate a chargeback through your bank. Yafee strongly advises keeping screenshots, email confirmations, and bank statements as evidence of both your cancellation request and the continued charges.
Cancellation methods available to malaysian users
The cancellation route you use depends on where you purchased your Envato subscription. Your account location determines which step-by-step process applies.
Identify where you subscribed
Before you begin, confirm whether you signed up through the Envato website directly, the Apple App Store, or the Google Play Store. Check your email for your original confirmation receipt. The subject line will typically say "Welcome to Envato Elements" and will mention the platform on which you registered. You can also log in to your account settings and look at your billing history. Yafee notes that subscriptions purchased through app marketplaces require different cancellation steps than direct web subscriptions, so identifying the correct source is your first critical action.
How to cancel through the Envato website
This is the primary cancellation method for users who subscribed directly via Envato's web platform.
Step-by-step cancellation on the Envato website
- Log in to your Envato account at envato.com using your email and password.
- If you have forgotten your password, use the "Forgot password" link on the login page.
- Click your name or profile icon in the bottom-left corner of the screen.
- A dropdown menu will appear with account options.
- Select "My account" from the menu.
- You will be taken to your account dashboard.
- Locate the "Manage subscription" section and click the "Cancel subscription" button.
- Envato may ask why you are cancelling. You can skip this or provide feedback if you wish.
- Review the cancellation summary, which will confirm your plan name and the date your access ends.
- Note that cancellation stops future renewal charges but does not remove access before your paid period expires.
- Confirm the cancellation by clicking the final "Confirm cancellation" or "Yes, cancel" button.
- Take a screenshot of the confirmation page immediately after completion.
After you confirm, Envato will send a confirmation email to your registered address within minutes. This email is your proof of cancellation. Consequently, do not delete it. If you do not receive this email within 5 minutes, your cancellation may not have gone through, and you should repeat the steps or contact Envato support via the Help Center.
What to do if the cancel button is missing
Some users report that the "Manage subscription" or "Cancel subscription" button is not visible in their account settings. This typically happens if you are not logged in to the account that holds the subscription, or if your account has a different permission level. Try logging out completely and logging back in. If the button still does not appear, your subscription may have already been cancelled, or you may have signed up through the App Store or Google Play instead. Contact Envato support via the Help Center with your account email, and they will verify your subscription status.
How to cancel an app store subscription
If you purchased your Envato subscription through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's subscription management system, not through Envato's website.
Cancelling on an iPhone or iPad
- Open the Settings app on your device.
- Do not open the Envato app itself.
- Tap your name at the top of the Settings menu.
- This takes you to your Apple ID account settings.
- Tap "Subscriptions" from the list of options.
- You will see all active and expired subscriptions linked to your Apple ID.
- Find "Envato Elements" in the list and tap it.
- If you do not see it, scroll down or search.
- Tap "Cancel Subscription" or "Edit Subscription".
- A confirmation message will appear asking you to confirm the cancellation.
- Tap "Confirm" or "Yes, cancel" to complete the action.
- You will receive a confirmation notification from Apple immediately.
On a Mac, follow the same process by opening System Preferences, clicking your Apple ID, selecting "Subscriptions", finding Envato Elements, and clicking "Cancel" next to it. Your access will continue until the end of your paid billing cycle, typically the same day each month as your original purchase.
Cancelling on a mac
- Click the Apple menu at the top-left of your screen and select "System Preferences" or "System Settings".
- The exact label depends on your macOS version.
- Click your Apple ID profile card near the top-left.
- You may be prompted to enter your Apple ID password.
- Click "Subscriptions" in the left sidebar.
- A list of all active subscriptions will appear.
- Find "Envato Elements" and click it.
- Click the "Cancel Subscription" button that appears.
- Confirm your cancellation when prompted.
- Apple will send a confirmation email to your registered Apple ID email address.
How to cancel a google play subscription
If you subscribed to Envato Elements via the Google Play Store on an Android device, you cancel through Google's subscription management portal.
Cancelling through the google play app
- Open the Google Play Store app on your Android phone or tablet.
- Make sure you are using the same Google account that purchased the subscription.
- Tap the profile icon in the top-right corner.
- A menu will drop down with account options.
- Select "Manage subscriptions" or "Payments and subscriptions".
- The exact wording varies by device and Play Store version.
- Find "Envato Elements" in your active subscriptions list and tap it.
- If you have multiple subscriptions, scroll to locate it.
- Tap "Cancel subscription" or "Unsubscribe".
- Google may ask why you are cancelling. You can provide feedback or skip this step.
- Tap "Yes, cancel" or "Confirm" to finalise your cancellation.
- Google will send a confirmation email within minutes.
Alternatively, you can cancel through the Google Play website on a computer. Log in to play.google.com, click your profile picture, select "Manage subscriptions", find Envato Elements, and click "Cancel subscription". Both methods produce the same result and stop future charges immediately after confirmation.
What happens after you cancel
Cancellation halts renewal charges but does not instantly remove your access. Your understanding of this timeline prevents confusion and unnecessary concern.
Your access timeline after cancellation
After you confirm cancellation, Envato will allow you to use your subscription until the end of your current billing period. For example, if you subscribed on 15 January and your renewal was scheduled for 15 February, cancelling on 1 February means you retain access until 15 February. On 15 February at 00:00 hours (midnight Malaysia time), your account reverts to the free tier and you can no longer download new assets or use downloaded assets in new projects.
You can still log in to your account after this date and view your library of downloaded files, but you cannot initiate new downloads. This is by design. Consequently, if you have critical work in progress, finish and export all projects using Envato assets before your access expires.
Preserve your work before access expires
Before your cancellation date arrives, take these actions to secure your creative output:
- Export or download all project files to your local computer or cloud storage.
- Export any designs, videos, or documents that use Envato assets in their final format (PDF, MP4, PNG, etc.).
- Note the file names and locations of any assets you downloaded, in case you need to purchase them individually from Envato or elsewhere later.
- If you share project files with team members or clients, ensure they also have copies before your access ends.
Refund eligibility and timelines
Envato's refund policy differs depending on when you cancel and whether you have already used the service.
When Envato will refund your payment
Envato does not offer refunds for partial months of unused subscription. If you cancel mid-billing cycle, you lose access to that month's remaining days without reimbursement. However, if you cancel within 14 days of your first charge and have not downloaded any files or used significant platform features, Envato may grant a goodwill refund. This is not guaranteed and depends on the circumstances of your case.
To request a refund, contact Envato support via the Help Center within 7 days of the charge you wish to dispute. Explain that you cancelled within the trial period or due to a duplicate charge. Provide your invoice number, transaction ID, and the date of the charge. Yafee recommends being specific and factual, as vague requests are often denied. If Envato refuses your refund request, you can initiate a chargeback through your bank under the Consumer Protection Act 1999, which allows you to dispute unauthorised or undesired charges.
Pricing overview and billing comparison
Understanding Envato's pricing structure helps you decide whether the service justifies its cost and when the best time to cancel might be.
| Plan | Monthly cost | Annual cost | Best for |
|---|---|---|---|
| Core | RM 74.00 | RM 888.00 | Hobbyists and occasional users |
| Plus | RM 174.00 | RM 2,088.00 | Freelancers and small agencies |
| Ultimate | RM 748.00 | Not commonly offered | Enterprise teams and high-volume creators |
| Free tier | RM 0.00 | RM 0.00 | Trial and limited learning |
The annual plans offer savings of approximately 10% compared to paying monthly across 12 months. Promotional discounts of 50% or more are periodically offered to new users, but these rates do not carry over after cancellation and reactivation. If you are on a promotional rate, confirm whether it expires soon before you cancel, as you may not regain the same discount after resubscription.
Common mistakes that delay cancellation
Most cancellation problems stem from users taking the wrong action or misunderstanding Envato's processes. Knowing these pitfalls saves you time and frustration.
Cancelling through the wrong platform
The most frequent mistake is attempting to cancel a Google Play subscription through the Envato website, or vice versa. Envato's website cancellation tool only affects subscriptions purchased directly from Envato. If you signed up through an app marketplace, that cancellation button will have no effect. Your money will continue to be charged through the app store until you use the app store's own cancellation system. Yafee emphasises that you must always cancel where you purchased, not where you use the app.
Assuming cancellation removes access immediately
Some users cancel, then panic when they still have access to Envato Elements. This is normal. Envato intentionally allows you to use the service until your paid period ends, even after cancellation. Your access ending mid-cycle would violate the Consumer Protection Act 1999, which requires you to receive the service you paid for. If you have concerns about continued charges after your billing cycle ends, check your account settings or bank statement 5 days after your cancellation date to confirm no new charge appeared.
Forgetting to save your work
After cancellation, you cannot download new assets or use old assets in new projects. Users frequently cancel, then realise weeks later that they need an asset they did not download during their active subscription period. Download all assets you anticipate needing before your access expires. Export all in-progress projects in their final formats to ensure they remain usable and editable on your computer or cloud storage indefinitely.
Not documenting your cancellation request
If Envato continues to charge you after cancellation, your proof of cancellation is essential. Screenshot the confirmation page immediately after you submit your cancellation request. Save the confirmation email from Envato. If you used a web browser, save the URL of the cancellation page. If cancellation was done via an app store, take a screenshot of the cancellation confirmation within the app store. This evidence is mandatory if you file a complaint with the MDTCCL or initiate a chargeback with your bank.
Pre-cancellation checklist for malaysian users
Complete this checklist before you submit your cancellation request to avoid regret or complications.
- Identify where you subscribed: Envato.com, Apple App Store, or Google Play Store.
- Note your account email address and confirm you can log in.
- Screenshot or note your current plan name, monthly cost, and renewal date.
- Download or export all projects that use Envato assets in their final format.
- Download all individual assets you plan to use after cancellation.
- Save your last invoice or receipt for your records and tax purposes.
- Check your bank statement to confirm your most recent charge amount and date.
- If you are on a promotional rate, verify whether it will expire soon and whether you want to keep the subscription longer.
- Inform any team members or clients who may rely on your Envato access that you are cancelling and when your access expires.
What to do if Envato refuses to cancel
In rare cases, users report that Envato does not process cancellations or continues to charge despite a cancellation request. You have legal remedies.
Escalate to Envato support via the help center
- Log in to your Envato account and click "Help" or "Support" in the footer menu.
- You will be directed to the Envato Help Center.
- Search for "cancel subscription" or "account billing".
- Review the help articles to confirm you have followed the correct process.
- If the articles do not resolve your issue, look for a "Contact support" link or button.
- Submit a support ticket with your account email, the date you requested cancellation, and screenshots of your cancellation attempt.
- Wait for a response. Envato typically replies within 48 hours.
- If they confirm your cancellation, ask for a formal email confirmation for your records.
File a complaint with the malaysian consumer authority
If Envato does not respond within 14 days or refuses to cancel without valid reason, escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL). The MDTCCL enforces the Consumer Protection Act 1999 in Malaysia and has authority to compel traders to refund unauthorised charges and cancel services unlawfully held.
To lodge a complaint, visit the MDTCCL's online portal at consumer.gov.my or visit your nearest state MDTCCL office. You will need to provide your account email, screenshots of your cancellation attempts, your bank statements showing the disputed charges, and Envato's responses (or lack thereof). The MDTCCL will contact Envato on your behalf and can levy fines or compel a refund if Envato has breached consumer law.
Initiate a chargeback with your bank
If Envato continues to charge you after you have requested cancellation, contact your bank and report the charge as unauthorised or unwanted. Under the Financial Services Act 2013, your bank can dispute the charge and request a refund on your behalf. Provide your bank with a copy of your cancellation request and confirmation, along with copies of the unauthorised charges. Your bank will investigate within 30 days and typically refunds the disputed amount while the investigation proceeds. Note that using a chargeback should be a last resort after Envato support and the MDTCCL have failed to help.
Contacting Envato directly in malaysia
Envato does not maintain a physical office or postal address in Malaysia. The company's headquarters is located in Australia:
Envato
Level 13, 2 Queen Street
Melbourne, Victoria 3000
Australia
Web support: Help Center via envato.com
Email: Support via online Help Center form
Phone: Not available for Malaysia region
Live chat: Not available
All support inquiries from Malaysia must be submitted through the Help Center on the Envato website. Response times are typically 24-48 hours. Yafee recommends that you submit all support requests in English, include your account email and full details of your issue, and retain copies of all correspondence for dispute purposes.
Takeaway: cancel Envato with confidence
Cancelling Envato in Malaysia is straightforward when you follow the correct procedure for your subscription platform and document every step. Your cancellation rights are protected by the Consumer Protection Act 1999, which requires Envato to stop charging you immediately after you submit a valid cancellation request. You retain access to your subscription until the end of your current billing cycle, giving you time to download essential assets and complete in-progress work. If Envato refuses to cancel or continues to charge after cancellation, you can escalate to the MDTCCL or your bank for a refund. Yafee has helped thousands of consumers cancel digital subscriptions by providing clear, step-by-step guidance grounded in consumer law. Whether you subscribed via the Envato website, Apple App Store, or Google Play Store, use the cancellation method that matches your purchase platform, take screenshots of your confirmation, and verify that no new charge appears after your billing cycle ends. Cancel with the confidence that Malaysian consumer law stands behind your request.