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Frequently asked questions
Cancel Cover Letter Now: Step-by-Step Guide
How to cancel Cover Letter Now in malaysia and avoid surprise charges
What Cover Letter Now is and why malaysian users sign up
Cover Letter Now is a subscription-based job application tool that generates tailored cover letters using templates, guided prompts, and AI-assisted editing. It operates on an auto-renewing billing model, which means your subscription continues until you actively cancel it.
The service and its core features
The platform combines resume and cover letter templates with personalisation tools. Paid subscribers access features such as job-specific letter tailoring, applicant tracking system (ATS) optimisation, and multiple document downloads. For Malaysian users during active job searches, this convenience appeals - but the value diminishes rapidly once you stop applying for roles or secure employment.
Yafee has documented that many cancellations occur because users underestimate how quickly subscription costs accumulate, or they forget the renewal date entirely. The service does not display pricing in Malaysian ringgit on its primary pages; instead, it converts from US dollars at prevailing exchange rates.
Pricing structure in malaysia
Cover Letter Now offers two main billing cycles. The weekly plan renews every seven days at approximately RM33 (converted from USD 6.99), while the annual plan renews once per year at approximately RM236 (converted from USD 49.99). Exchange rates vary, so your actual charge may differ slightly from these figures when the conversion processes.
Your card statement may display a foreign merchant name rather than "Cover Letter Now" in clear text. Many Malaysian users report difficulty recognising the charge and therefore miss their cancellation window. Yafee recommends taking a screenshot of your account page before cancelling, so you have proof of the active plan and the next billing date.
| Plan type | Billing cycle | Approximate cost (MYR) | Best for |
|---|---|---|---|
| Weekly | Every 7 days | RM33 per week | Short-term, intensive job search |
| Annual | Once per year | RM236 per year | Longer job search or career transition |
Your consumer rights and what they mean for you
Malaysian consumers are protected by the Consumer Protection Act 1999, which governs unfair contract terms, misleading representations, and unsolicited billing. This law applies regardless of whether Cover Letter Now is operated from the United States, Bermuda, or elsewhere.
Your legal position under malaysian law
Under the Consumer Protection Act 1999, you have the right to cancel an ongoing subscription service provided the company gives you a clear, accessible cancellation mechanism. Yafee has reviewed the terms published by Cover Letter Now, and they require cancellation notice to be sent to [email protected] or to a mailing address listed in their "Contact Us" section (BOLD LLC, City View Plaza II, Suite 6000, Guaynabo, Puerto Rico 00968).
The Act also protects you from unfair contract terms. If Cover Letter Now makes cancellation deliberately difficult, or if they charge you after you have submitted a valid cancellation request, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Yafee advises Malaysian consumers to keep written evidence of all cancellation requests, including the date, time, and method used.
Furthermore, if the company refuses to process your cancellation or continues charging after you cancel, you have the right to dispute the charge with your credit card issuer or bank. Malaysian banks generally allow cardholders to dispute unauthorised or recurring charges within 120 days of the transaction.
Cancellation deadline and auto-renewal protection
Cover Letter Now requires cancellation at least 24 hours before the end of your current billing period. This deadline is firm; if you cancel after this window closes, you will be charged for the next cycle. Consequently, mark your renewal date on your phone calendar and set a reminder for 48 hours before that date, to give yourself a safety margin.
How to cancel Cover Letter Now step by step
Yafee has identified three cancellation routes: through your online account, via email to the support team, or by mailed notice to the US address. The fastest and most verifiable method is through your account.
Step 1: gather your account details before you start
Before you attempt cancellation, log in to your Cover Letter Now account and note the following information:
- Your next billing or renewal date (this is shown in your account or subscription settings).
- The plan type you are on (weekly or annual) and the current cost.
- The email address associated with your account.
- Your current payment method (ending digits of your card).
Take a screenshot of each of these details. This evidence protects you if Cover Letter Now disputes your cancellation or charges you again. Save any cover letters or documents you wish to keep, because you may lose access once your subscription ends.
Step 2: cancel through your online account
This is the recommended method because it generates an instant confirmation and digital proof of your cancellation request.
- Visit the Cover Letter Now website and sign in with your email and password.
- Navigate to your Account, Settings, or Subscription area. This is typically found in a menu or profile icon at the top right of the page.
- Look for a section labelled Billing, Subscription, Plan, or Membership.
- Locate the button or link that says Cancel Subscription, Turn Off Auto Renewal, or Manage Plan.
- If you see a retention offer (such as a discount or extended trial), do not click "Accept" - instead, continue to the cancellation page.
- Follow the on-screen prompts to confirm your cancellation.
- Take a final screenshot of the confirmation message, which should state "Subscription Cancelled" or "Your subscription has ended".
- Save or forward the confirmation email to yourself for your records.
In accordance with standard practice, the cancellation becomes effective immediately in your account, but you retain access until the end of the current billing period. You will not be charged again after this date.
Step 3: cancel by email if the website option is not clear
If you cannot find the cancellation option on the website, or if the online process does not work, send a written cancellation request by email.
- Send an email to [email protected] with the subject line "Cancellation Request".
- Include the following information in the body of the email:
- Your full name.
- The email address associated with your account.
- Your current subscription plan (weekly or annual).
- A clear statement: "I request cancellation of my Cover Letter Now subscription effective immediately."
- The date you wish the cancellation to take effect (ideally, the date you send the email).
- Request a read receipt or ask for written confirmation of your cancellation.
- Keep a copy of your sent email and any reply.
Yafee recommends sending this email at least 48 hours before your next billing date, to ensure the company processes it within the 24-hour window they specify in their terms.
Step 4: cancel by post if email is not answered
If Cover Letter Now does not respond to your email within 5 business days, or if you prefer a documented paper trail, send a cancellation notice by registered mail to the address listed in their terms.
- Write a letter on plain paper or using the template in the checklist section below.
- Include your full name, email, account details, and a clear cancellation request.
- Send the letter by registered or certified post (pos berdaftar) to:
BOLD LLC
City View Plaza II, Suite 6000
Guaynabo, Puerto Rico 00968
United States - Request a delivery confirmation and keep the tracking number.
- Send a follow-up email to [email protected] on the same day, noting that you have sent a postal cancellation notice and providing your tracking number.
Postal cancellation takes longer, but it creates legal proof that you initiated the cancellation on a specific date. This evidence is valuable if the company later disputes your cancellation or charges you again.
What happens after you cancel
Cancellation does not mean immediate loss of access; instead, your subscription enters a "grace period" until the end of the current billing cycle.
Access and refund timeline
Once you cancel, Cover Letter Now will not renew your subscription. You retain access to the service until the last day of your current billing period. For example, if you are on a weekly plan and you cancel on a Monday, you can still use the service until the following Monday (when your renewal would normally occur).
On the renewal date, your access ends and you lose the ability to log in. Any documents saved within the platform may no longer be accessible unless you have downloaded them. Yafee advises all users to save or download their work immediately after cancelling, rather than waiting until the access period expires.
Refund eligibility
Cover Letter Now does not advertise a refund policy for cancellations made after the subscription has started. Nevertheless, under the Consumer Protection Act 1999, you may be entitled to a partial refund if you cancel within 14 days of the initial purchase and you have not used the service significantly. This is known as the cooling-off period.
If you purchased your subscription fewer than 14 days ago and you want a refund rather than a cancellation, send an email to [email protected] stating: "I wish to cancel and claim a refund under the 14-day cooling-off period provided by Malaysian consumer law. I have used the service minimally and request a full refund to my original payment method."
Yafee has observed that Cover Letter Now is more likely to process refund requests when they receive them in writing and when the user references the Consumer Protection Act 1999. If the company refuses your refund request, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) to lodge a formal complaint.
Prevent surprise charges
After cancellation, monitor your bank statement for at least 30 days. If a charge appears after your cancellation date, contact your bank immediately to dispute the transaction. Most Malaysian banks allow you to reverse unauthorised recurring charges within 120 days.
If this happens to you, forward your cancellation confirmation (email or screenshot) to your bank to support your dispute. Yafee has documented cases where users successfully reversed charges by providing evidence of their cancellation request.
Common mistakes that delay or prevent cancellation
You are not alone if cancellation feels confusing; the platform is deliberately designed to make the process less obvious. Here are the traps to avoid:
Mistake 1: cancelling after the 24-hour deadline
The single most common error is waiting until the day of renewal to cancel. Cover Letter Now specifies a 24-hour advance notice period; if you cancel after this window, you will be charged for the next cycle. Consequently, set your reminder for 48 hours before renewal, not the day before.
Mistake 2: confusing "pausing" with "cancelling"
Some subscription platforms offer a "pause" option that temporarily suspends access but keeps the subscription active. Pausing does not stop auto-renewal; the subscription resumes automatically and continues to renew. If Cover Letter Now offers a pause feature, ignore it. Cancel the subscription outright if you do not intend to renew.
Mistake 3: accepting a retention offer and thinking you have cancelled
During the cancellation process, Cover Letter Now may present a discount or offer (for example, 50% off for three months). Accepting this offer does not cancel your subscription; it modifies your plan and resets your billing cycle. Continue clicking "Cancel Subscription" until you reach a final confirmation page stating "Subscription Cancelled" or similar.
Mistake 4: not saving your cancellation confirmation
Yafee strongly advises taking a screenshot of the final cancellation confirmation screen and saving any confirmation emails. If a dispute arises, this is your proof that you cancelled on a specific date and time. Without it, the company can claim they never received your request.
Pricing comparison and whether you should cancel
To decide whether cancellation makes sense, compare the ongoing cost against your actual usage.
| Scenario | Recommended action | Reasoning |
|---|---|---|
| You have completed your job search | Cancel immediately | No further value; renewal is sunk cost |
| You apply for fewer than 1 job per week | Cancel and use free tools | Cost per letter exceeds value of convenience |
| You apply for 3 or more jobs per week | Keep for 1-2 months, then cancel | Speed and convenience justify cost during active search |
| You are uncertain about renewal | Cancel and re-subscribe if needed | Yafee recommends cancelling by default to avoid surprise charges |
Your cancellation checklist
Use this checklist to ensure your cancellation succeeds and to have evidence if a dispute arises:
- Before you start: Note your next billing date, take a screenshot of your current plan, and save any documents you need.
- Timing: Cancel at least 48 hours before your renewal date, to ensure the 24-hour notice requirement is met.
- Method: Try the website cancellation first. If unsuccessful, use email. If email is not answered within 5 days, use registered post.
- Evidence: Screenshot the final confirmation screen. Save the confirmation email. Keep copies of all cancellation requests.
- Follow-up: Check your bank statement for the next 30 days. If a charge appears, dispute it immediately with your bank.
- Escalation: If Cover Letter Now refuses to cancel or continues charging, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) with your evidence.
If Cover Letter Now refuses to cancel or continues charging you
If the company does not process your cancellation, or if you are charged after you cancel, you have legal remedies under Malaysian consumer law.
Step 1: send a formal demand letter
Send a registered letter to the company's US address, stating that you have cancelled and that any further charges constitute a breach of the Consumer Protection Act 1999. Ask them to confirm cancellation and refund any charges made after your cancellation date. Give them 10 days to respond.
Step 2: dispute the charge with your bank
Contact your bank or credit card company immediately. Report the charge as unauthorised or as a recurring charge made after cancellation. Provide your cancellation confirmation as evidence. Most Malaysian banks will reverse the charge and investigate the merchant within 30 to 60 days.
Step 3: lodge a complaint with the MDTCA
If the company refuses to refund or confirm cancellation, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. You can file online at mycomplaints.my or visit your nearest MDTCA office. Include copies of your cancellation request, confirmation email (if any), and the disputed charges.
Yafee has supported countless Malaysian consumers through MDTCA disputes and found that companies typically comply once a formal investigation begins. The MDTCA has enforcement authority under the Consumer Protection Act 1999 and can impose fines on companies that violate consumer rights.
Summary and next steps
Cover Letter Now is useful during an active job search, but its auto-renewing model means you must cancel manually to avoid ongoing charges. The platform requires cancellation at least 24 hours before your renewal date, and the fastest method is through your online account.
In summary: log in, navigate to Subscription settings, click Cancel, save the confirmation, and monitor your statement for the next month. If a charge appears after cancellation, dispute it with your bank. If the company refuses to cancel, contact the Ministry of Domestic Trade and Consumer Affairs.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. If you experience difficulty cancelling Cover Letter Now, gather your evidence (screenshots, emails, and cancellation confirmations) and escalate to the MDTCA. You are protected by Malaysian law, and the company must honour your cancellation request.
Contact address for cancellation by post
If you choose to cancel by registered mail, send your letter to:
BOLD LLC
City View Plaza II, Suite 6000
Guaynabo, Puerto Rico 00968
United States
For email cancellation requests, use: [email protected]
In accordance with Yafee's commitment to consumer clarity, we recommend sending both an email and a registered letter, so the company receives your cancellation through multiple channels. This approach minimizes the risk of miscommunication and creates a clear paper trail should a dispute arise.