How to cancel Coursiv in the philippines and stop recurring charges

What Coursiv is and why filipino users cancel

Coursiv is a subscription-based learning platform that delivers AI-related courses and professional certificates through recurring monthly and yearly payment plans. The service is operated by Coursiv Limited, registered in Limassol, Cyprus, and reaches users across the Philippines via the App Store, Google Play, and its official website.

You are likely reading this because recurring charges continue to appear on your billing statement, even though you no longer use the platform. Whether you enrolled in a trial period that converted automatically to a paid subscription, or you have simply completed your learning goals and moved on, stopping these charges requires you to cancel through the correct channel. At Yafee, we guide Filipino consumers through subscription cancellations every day, and we know that the process for Coursiv can feel unclear if you do not know exactly where to submit your request.

The critical detail that prevents most cancellations from failing: where you originally subscribed determines where you must cancel. This section clarifies what Coursiv offers and why so many users choose to exit their subscription.

Current pricing for Coursiv in the philippines

As of March 2026, Coursiv offers two primary paid tiers available to Philippine subscribers. Your billing frequency and amount depend entirely on which plan you selected at sign-up. Charges renew automatically on each anniversary date unless you submit a cancellation request before that date arrives. This is a recurring subscription contract, not a one-time purchase, which means your payment obligation continues indefinitely until you formally cancel.

Why filipino users cancel Coursiv subscriptions

Consumer research indicates three dominant cancellation drivers. First, users migrated from the free tier expecting a trial period before charges began, only to discover that the paid plan activated billing immediately upon enrollment. Second, learners completed their course objectives and no longer require ongoing platform access. Third, subscribers discovered better value or functionality through competing learning services.

The single most frequent frustration Yafee encounters is this pattern: a user cancels through one channel (for example, the App Store), assumes the process is complete, and then receives another charge weeks later. This occurs because Coursiv does not centrally link its cancellation channels. If you subscribed via the App Store, you must cancel there. If you signed up through Google Play, cancellation happens within Google Play. If you registered directly on the Coursiv website, you cancel through your account dashboard. Missing this platform-specific requirement is the primary reason cancellations fail.

Your consumer rights under philippine law

Philippine consumer protection law establishes clear rights when you subscribe to services and seek to cancel them. Understanding these rights ensures you can enforce cancellation and recover funds if Coursiv fails to comply with legal requirements.

What the consumer act of the philippines guarantees

Republic Act No. 7394, known formally as the Consumer Act of the Philippines, mandates that all businesses, including Coursiv, provide you with fair, honest, and transparent transactions. The law requires that companies disclose all material terms in clear language before you commit to a purchase, including the renewal date, the exact amount you will be charged, and the straightforward mechanism by which you can cancel. If Coursiv fails to disclose these details visibly and accessibly, you have legal grounds to file a complaint with the Department of Trade and Industry (DTI).

The Consumer Act also explicitly prohibits deceptive automatic renewal practices. Any subscription that renews without your active, informed consent violates the law. Coursiv must provide a cancellation mechanism that is as simple and accessible as the original enrollment process. In practice, this means that if cancellation is buried in account settings or requires you to contact support via email, while enrollment was a single click, Coursiv may be in breach of consumer protection law.

Your legal position on refunds and disputed charges

If you cancel Coursiv and are charged again, you retain the right to demand a refund for any unauthorized charge. Under the Consumer Act, you can dispute the charge with your bank or payment card issuer and request a reversal. Additionally, you may file a formal complaint with the DTI's Consumer Protection Group if Coursiv refuses to refund an erroneous charge or if the company fails to honour your cancellation request within a reasonable timeframe (typically 5 to 10 business days).

Yafee advises documenting all communications with Coursiv, including cancellation requests, confirmation emails, and screenshots of charges. This evidence strengthens any dispute or complaint you lodge with the DTI or your financial institution.

Cancellation methods available to you

Coursiv charges flow through three separate pathways, each with its own cancellation process. Identifying which pathway handled your subscription is the essential first step.

Where you subscribed determines how you cancel

Coursiv operates across three distinct platforms: the Apple App Store, the Google Play Store, and its own website. Your cancellation route depends on which platform processed your enrollment and payment. If you are unsure which platform you used, check your billing statements or email confirmation receipts; these will reference either "Apple," "Google," or "Coursiv." Once you identify the platform, proceed to the corresponding cancellation steps below.

Step-by-step cancellation process

Follow the procedure that matches the platform where you enrolled. Each method takes approximately 5 to 10 minutes to complete.

Cancel Coursiv via the apple app store

If you enrolled through an Apple device or the App Store, your subscription is managed within your Apple account, not directly by Coursiv. Apple processes the recurring charge, and you must cancel through Apple to stop future billing.

1. Open the Settings app on your iPhone, iPad, or Apple device.
2. Tap your name and account profile at the top of the Settings menu.
3. Select "Subscriptions" from the menu options.
4. Find "Coursiv" in your active subscriptions list.
   • If Coursiv does not appear, check "Expired Subscriptions" to confirm the current status.
5. Tap "Coursiv" and select "Cancel Subscription."
6. Confirm the cancellation by tapping "Confirm" when prompted.
7. You will receive an on-screen confirmation message and an email from Apple within 24 hours. Save this email as proof of cancellation.

Your access to Coursiv continues until the end of your current billing cycle. No refund is issued for the current period, but no further charges will apply after that date. Yafee recommends checking your Apple Subscriptions page again after 5 business days to confirm the subscription no longer appears in your active list.

Cancel Coursiv via the google play store

If you subscribed on an Android device or through Google Play, your subscription is held in your Google account. Google processes all recurring charges, and you cancel directly through the Google Play platform.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner of the screen.
3. Select "Payments and subscriptions" from the dropdown menu.
4. Tap "Subscriptions" to view your active subscriptions.
5. Find and tap "Coursiv" in your subscription list.
   • If Coursiv is not visible, scroll to check if it is listed under "Expired Subscriptions."
6. Tap "Cancel subscription" at the bottom of the screen.
7. Select your reason for cancellation from the options provided (optional, but Yafee recommends completing this step for record-keeping).
8. Tap "Cancel Subscription" to confirm your request.
9. Google sends a confirmation email to your registered Gmail address. Retain this email as cancellation proof.

Your Coursiv account remains active for the remainder of your current billing period. After that period ends, access terminates and no further charges occur. Check your Google Play subscriptions page after 5 business days to confirm Coursiv no longer appears as active.

Cancel Coursiv via the official website

If you enrolled directly through the Coursiv website using a credit card, debit card, or other payment method, you cancel through your Coursiv account dashboard.

1. Visit the Coursiv website and log in to your account using your email address and password.
2. Navigate to your account settings or profile menu (usually accessible via a top-right user icon or hamburger menu).
3. Select "Billing," "Subscriptions," or "Account Plan" from the menu options.
4. Locate your current subscription and select "Cancel Subscription" or "Manage Plan."
   • If this option is not immediately visible, check under "Billing History" or "Payment Methods" sections.
5. You may be prompted to enter your password to confirm the action. Do so.
6. Coursiv will ask you to select a cancellation reason (optional feedback, but provide it to help improve their service).
7. Click "Confirm Cancellation" or the equivalent button to finalize your request.
8. You will receive an on-screen confirmation message and an email to your registered address. Save this confirmation.

If the cancellation button does not appear in your account dashboard, or if you encounter an error message, contact Coursiv support immediately via email. Provide your account email address, subscription plan type, and a screenshot of the problem. Support typically responds within 24 to 48 hours. At Yafee, we recommend sending this email from an address associated with your Coursiv account to speed up verification.

What happens after you cancel

Cancellation does not mean immediate access termination. Understanding the post-cancellation timeline prevents confusion and ensures you recognize when charges should stop.

Your access and billing timeline

When you cancel Coursiv, your subscription enters a "pending cancellation" status. You retain full access to the platform until your current billing cycle expires. If you subscribed to the monthly plan, access continues for the remainder of that month. If you chose the yearly plan, access continues until the annual renewal date. No partial refunds apply because you have already received service for the paid period.

After your billing cycle ends, your login credentials cease to function and you can no longer access Coursiv. No further charges appear on your account. This timeline protects consumers by ensuring you receive the full value you paid for while preventing surprise charges after cancellation.

Confirming cancellation after the access window closes

Five business days after your access expires, log in to the platform (Apple, Google Play, or the Coursiv website) to verify that your subscription no longer appears on your account. If Coursiv is still listed as active, you are entitled to contact support and file a complaint. If you are charged after the access period ended, dispute the charge with your bank or file a complaint with the DTI. Yafee advises keeping cancellation confirmation emails for at least 12 months as proof.

Refunds and disputing erroneous charges

Coursiv operates a strict no-refund policy for completed billing periods. However, Philippine consumer law and payment processor policies provide pathways to recover funds in specific circumstances.

When you qualify for a refund

You are entitled to a refund if: you are charged after submitting a valid cancellation request; a charge appears for an amount different from the advertised price; you are charged without authorization; or Coursiv fails to provide the service you paid for. In these cases, you have two options: request a refund directly from Coursiv support, or dispute the charge with your payment processor (Apple, Google, your bank, or your credit card company).

Coursiv typically processes direct refund requests within 7 to 14 business days if the request is legitimate. If Coursiv denies your refund request, you may escalate to your payment processor or file a complaint with the DTI Consumer Protection Group. Include all evidence: your cancellation confirmation, billing statements, and communications with Coursiv support.

Disputing charges with your bank or payment provider

If Coursiv does not refund an erroneous charge within 14 days, contact your bank, credit card issuer, or payment platform (Apple or Google) immediately. Explain that you cancelled your subscription and were charged after cancellation. Your financial institution can reverse the charge and launch an investigation into the transaction. This process typically takes 30 to 60 days but often results in a full refund without further action from you.

Common mistakes to avoid

You have already taken the right step by seeking accurate cancellation information. Many users make preventable errors that delay cancellation or result in additional charges.

Mistake 1: cancelling in the wrong location

The most frequent error occurs when users cancel in one platform but subscribed through another. For example, you may delete the Coursiv app from your phone expecting cancellation, but the subscription continues because your enrollment was processed through the App Store independently. Deletion of the app never cancels a subscription. Similarly, contacting Coursiv support directly is not guaranteed to cancel your subscription if you enrolled through Apple or Google, because those platforms control the recurring charge. Always verify your enrollment platform before cancelling.

Mistake 2: assuming cancellation is complete without confirmation

After submitting a cancellation request, do not assume it has been processed. Yafee strongly recommends checking your subscription status on the relevant platform (Apple Settings, Google Play, or Coursiv account) within 24 hours of your request. If the subscription still appears active, submit a second cancellation request or contact support. Unconfirmed cancellations frequently result in unexpected charges.

Mistake 3: failing to retain cancellation proof

Save every confirmation email, screenshot of on-screen confirmations, and support correspondence. If a dispute or complaint arises, your proof of cancellation is the only evidence that protects you. Without documentation, your bank or the DTI cannot process a refund request or complaint effectively.

Cancellation checklist

Use this checklist to ensure your cancellation is complete and your account is protected.

Cancelling early from a yearly plan

If you subscribed to Coursiv's yearly plan and now wish to cancel before the 12-month renewal date, you face a more complex situation. Most subscription services, including Coursiv, do not issue refunds for unused portions of yearly plans. Nevertheless, you retain the right to cancel and prevent future charges.

Your course of action: cancel your subscription through the appropriate platform immediately. Your access will continue until the annual renewal date; no refund will be issued for the remaining months. When the renewal date arrives, no charge will appear and your subscription will lapse. If you prefer to regain access before the renewal date, Coursiv may permit you to restart the subscription, but this is subject to their terms and not guaranteed.

If you believe you have grounds for a refund-for example, you were charged before reaching the conclusion of a trial period, or Coursiv failed to provide advertised features-contact support and file a formal complaint with the DTI. Include evidence that you cancelled in good faith and that service was not delivered.

Contact information and escalation routes

Coursiv Limited is registered in Limassol, Cyprus, but operates primarily through digital channels. Direct communication occurs via email support. If Coursiv does not resolve your cancellation or refund issue within 14 business days, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group in the Philippines.

Coursiv support contact details

Email support is the official channel for cancellation assistance and billing disputes. Contact Coursiv by sending a detailed email to their support address (verify the current email on the Coursiv website, as support addresses may change). Include your account email, subscription plan details, and the specific issue. Support typically responds within 24 to 48 hours during business days.

If email support does not resolve your issue, file a complaint with the DTI Consumer Protection Group, located in Manila. You may submit a complaint online via the DTI website, by phone at (02) 8734-4546, or in person at the DTI office. Provide copies of all correspondence with Coursiv, cancellation confirmations, and evidence of charges.

Your rights if Coursiv refuses to cancel

If Coursiv fails to honour a valid cancellation request or continues billing after cancellation, you have several enforcement options. First, dispute the unauthorized charge with your bank or payment processor; this is often the fastest path to a refund. Second, file a formal complaint with the DTI Consumer Protection Group; the DTI investigates and can compel Coursiv to comply with consumer protection law. Third, if the amount justifies the cost, consult a consumer rights attorney in the Philippines to explore small claims procedures.

At Yafee, we have helped thousands of Filipino consumers resolve subscription disputes and recover unauthorized charges. The process is straightforward when you document all communications and follow the escalation steps in order.

Summary and next steps

Cancelling Coursiv requires identifying your subscription platform, submitting a cancellation request through the correct channel, and confirming the cancellation after 5 business days. Your access continues until the end of your current billing period, and no refunds apply for completed periods unless you have grounds for a dispute. Philippine law protects you through the Consumer Act, which mandates transparent subscription terms, accessible cancellation mechanisms, and your right to dispute erroneous charges with your bank or the DTI.

If you encounter resistance from Coursiv, document everything and escalate to your payment provider or the DTI Consumer Protection Group. Yafee is designed to simplify consumer transactions and protect your rights when disputes arise. Whether you are cancelling a subscription, contesting a charge, or seeking a refund, Yafee has helped thousands of consumers in the Philippines navigate these issues and recover their money. Start the cancellation process today using the platform-specific steps above, retain all confirmation documents, and reach out to DTI support if Coursiv fails to comply within the required timeframe.