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Frequently asked questions
Cancel Corjl: The Right Way
How to cancel Corjl in malaysia and stop unwanted charges
What Corjl is and why you may need to cancel
Corjl is a cloud-based design platform that lets you create editable digital products such as invitations, business cards, and party stationery for resale. The service operates on a recurring subscription model, charged monthly or annually in USD, with no Malaysian physical office. You manage everything through your online account dashboard.
The reason you are likely reading this is straightforward: you want to stop paying before the next billing cycle arrives. Under Malaysia's Consumer Protection Act 1999, you have the right to cancel any subscription service, provided you follow the correct procedure and meet any contractual notice requirements. Corjl's own terms state that subscriptions are prepaid and will renew automatically unless you cancel at least one day before the renewal date. At Yafee (yafee.com), we guide you through that process step by step so you keep control of your account and your money.
How Corjl billing works
Corjl charges you upfront for access to unlimited designs, editing tools, and integrations with platforms such as Etsy and Shopify. Your subscription renews automatically on the same date each month or year, depending on your plan. If you do not cancel before that date arrives, your payment method is charged again without further warning.
Many users discover this renewal only when they check their bank statement weeks later. Consequently, the first step is always to locate your billing date and cancel before it arrives.
Pricing in malaysia and USD equivalents
Corjl displays all prices in USD on its official website. For Malaysian customers, we show the approximate MYR equivalent using the current exchange rate of approximately 1 USD = RM4.72. Your actual charge in MYR will depend on your bank's exchange rate on the transaction date.
| Plan | USD per month | Approx. MYR per month | Features |
|---|---|---|---|
| Starter (monthly) | USD 8 | ~RM38 | Up to 10 designs, basic integrations |
| Professional (monthly) | USD 18 | ~RM85 | Unlimited designs, all integrations |
| Professional (annual) | USD 180 | ~RM850 | Unlimited designs, annual discount, 15-day free trial included |
| Business (monthly) | USD 48 | ~RM227 | Advanced features, priority support |
| Business (annual) | USD 480 | ~RM2,266 | All features, annual discount |
| Free trial (15 days) | Free | Free | 10 transactions included, then charged |
If you enrolled in an annual plan, your cancellation window is narrower. You must cancel at least one day before the annual renewal date to avoid a full year's charge. At Yafee, we help thousands of users identify that exact date and act in time.
Your consumer rights and what they mean for you
Malaysia's Consumer Protection Act 1999 grants you clear rights when buying services online, including the right to cancel a subscription service within a reasonable timeframe.
Your legal position under malaysian law
Under the Consumer Protection Act 1999, a consumer (which includes you) may cancel a distance contract-any contract made without face-to-face negotiation, including online subscriptions-within fourteen days of the contract date. Nevertheless, Corjl's terms impose a stricter one-day cancellation notice requirement before auto-renewal, which overrides the statutory 14-day right for continuous subscriptions.
This means: if you subscribed to Corjl today, you have fourteen days to cancel under law. However, if you do not cancel within that window and your subscription enters a renewal cycle, Corjl's one-day pre-renewal notice rule applies. You must then cancel at least one day before each subsequent renewal to avoid being charged.
If Corjl refuses to process your cancellation or continues charging you after you have cancelled in writing, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), which enforces the Consumer Protection Act 1999. Yafee recommends keeping all cancellation confirmations as evidence.
What happens if you cancel during a free trial
Many Corjl annual plans include a 15-day free trial with 10 free transactions. You may use fewer transactions, all ten, or beyond the ten limit. If you exceed the free allocation, those extra transactions are added to your first invoice. You can cancel during the trial without paying, but you must act before the trial end date or you will be charged the full annual amount.
How to cancel Corjl without getting charged again
Corjl offers multiple cancellation routes depending on where you subscribed. In each case, the procedure is simple if you follow the exact steps and act before your renewal date.
Checks to do before you press cancel
Before cancelling, take five minutes to gather information that protects you in case of a billing dispute later.
- Log in to your Corjl account and navigate to the Billing section.
- Take a screenshot of your current plan name and tier.
- Record the exact renewal date and amount due at renewal.
- Note today's date so you can confirm you cancelled within the required timeframe.
- Identify where you subscribed.
- Did you sign up directly on corjl.com using your credit card or PayPal?
- Did you subscribe through Apple App Store (iOS)?
- Did you subscribe through Google Play (Android)?
- Export or download any designs or account data you need to keep.
- Corjl's terms do not guarantee data availability after cancellation.
- Use Corjl's export feature or take screenshots of any designs you want to preserve.
Cancel Corjl if you subscribed directly on the website
This is the most common route and takes less than two minutes.
- Open a web browser and go to seller.corjl.com.
- Log in using your email and password.
- If you cannot remember your password, click Forgot Password and reset it first.
- Click the profile menu (usually a down arrow or initials icon) in the top right corner of the page.
- Select Billing from the dropdown menu.
- Look for a button labeled Cancel Account or Cancel Subscription.
- If the button does not appear, refresh the page or switch to a different browser.
- Try the desktop version if you are using a mobile device.
- Click Cancel Account and follow the on-screen prompts to confirm.
- You may see an exit survey or retention offer; you can skip this and proceed to confirmation.
- Once confirmed, Corjl will send a cancellation email to your registered address.
- Check your inbox and spam folder for this confirmation.
- Save this email as proof that you cancelled.
Corjl states that your account will cease on the date shown in the cancellation confirmation, not immediately. If your renewal date is in three days, you are protected from that charge. If your renewal date is today or tomorrow, you may have cancelled too late; escalate to [email protected] with your cancellation confirmation and ask for a reversal.
Cancel Corjl if you subscribed through apple app store
If you signed up using Face ID, Touch ID, or an Apple ID on an iPhone, iPad, or Mac, you must cancel through Apple, not through Corjl. Corjl's in-app cancellation button will not work because Apple manages the subscription.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top, then select Subscriptions.
- On macOS, open System Settings, sign in with your Apple ID, then go to Subscriptions.
- Look for Corjl in the active subscriptions list.
- Tap Corjl and then tap Cancel Subscription.
- Apple will ask why you are cancelling; your answer does not affect the cancellation.
- Confirm the cancellation.
- You will receive an email confirmation from Apple to your registered Apple ID email.
- Save this email for your records.
Apple will refund any unused portion of your current billing period if you cancel mid-cycle, provided your subscription has not yet renewed. This refund may appear as a credit to your iTunes or Apple Pay account within 3 to 5 business days.
Cancel Corjl if you subscribed through google play
If you signed up using the Google Play app on an Android phone or tablet, cancel through Google Play, not through Corjl.
- On your Android device, open the Google Play Store app.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find Corjl in your active subscriptions list.
- Tap Corjl and then tap Cancel subscription.
- Google will offer a brief explanation screen; select Cancel subscription again to confirm.
- You will receive an email confirmation from Google Play to your registered Google account email.
- Save this confirmation as evidence of cancellation.
Google Play refunds unused portion of your billing period in the same way as Apple. The refund appears as Google Play store credit within 5 to 7 business days.
Cancel Corjl by email if the in-app button does not work
If you cannot find the cancellation button or the website is not working, send a cancellation request by email. This creates a written record of your intent and protects you if Corjl later claims they did not receive a cancellation notice.
- Send an email to [email protected] or [email protected] with the subject line: Cancellation Request.
- Write a clear message: "I request immediate cancellation of my Corjl account associated with [your email address]. Please confirm cancellation before [your renewal date]. Do not renew my subscription on [renewal date]."
- Include your account email, full name, and the date you subscribed.
- Request written confirmation of cancellation with the effective date.
- Send the email from the same address you used to register the Corjl account.
- Save a copy of the email you sent and any reply from Corjl.
- This is your proof if a dispute arises later.
Corjl typically responds to support emails within 24 to 48 hours. If you do not hear back within 48 hours, resend the email and copy [email protected]. At Yafee, we recommend always using email for cancellation because it creates an auditable trail that protects you if the company later disputes your cancellation.
What happens after you cancel and refund options
Once your cancellation is processed, your access continues until the end of the current billing period, then stops. You will not be charged again unless you manually reactivate the account.
Understanding corjl's refund policy
Corjl's published refund policy states that subscriptions are non-refundable; however, this applies only to cancellations after your current billing period has started. If you cancel within the 14-day statutory distance-purchase window, you have a right to a refund under the Consumer Protection Act 1999, regardless of Corjl's stated policy.
In practice, this means: if you signed up, changed your mind, and cancelled within 14 days, you can request a refund and Corjl should comply. If you cancel after 14 days, a refund is discretionary and may be denied unless you cancel before your next renewal date, in which case you avoid the next charge (which is equivalent to a refund of that charge).
If you were charged after cancellation, escalate immediately to [email protected] with your cancellation confirmation and the unwanted transaction receipt. Quote the Consumer Protection Act 1999 and request a refund within 14 days. If Corjl refuses, file a complaint with KPDNHEP.
Timeline for account closure and data retention
After cancellation, Corjl typically removes your account access within one to three business days. Your designs and account data may remain temporarily in their system for recovery purposes, but you should not rely on this. Download or export everything you need immediately after cancellation.
In the unlikely event that you are charged after your cancellation date, contact Corjl with your cancellation confirmation and request an immediate reversal. Malaysia's banking system allows you to request a chargeback through your bank if the merchant does not refund within 30 days of your cancellation date.
Common mistakes to avoid when cancelling Corjl
Cancellation is straightforward when you know the pitfalls. These are the errors that delay or prevent refunds.
Delaying cancellation until after your renewal date
The most costly mistake is waiting to cancel until you notice the charge on your bank statement. By then, you have already been charged for the next billing cycle. Although you can sometimes get a refund by requesting it immediately, Yafee strongly advises you to cancel well before your renewal date. Set a phone reminder for two days before that date so you never miss it.
Confusing corjl's in-app cancellation with app store cancellation
If you subscribed through Apple App Store or Google Play, cancelling only inside the Corjl app will not work. You must cancel through the app store itself. Many users cancel in Corjl and assume they are done, then get charged again because the app store subscription is still active. Always check where you subscribed first.
Not saving your cancellation confirmation
If Corjl later charges you despite your cancellation, you need proof. The confirmation email is your only defense in a dispute. Do not delete it; forward it to yourself or print a copy and store it safely for at least two months after cancellation.
Cancelling on your renewal date instead of before it
Corjl processes automatic payments at midnight on the renewal date. If you cancel on that same day, you are too late. The charge goes through and then the cancellation processes. Cancel at least two days before your renewal date to guarantee protection.
Corjl cancellation address and escalation contact
Corjl does not publish a Malaysian physical office address. All support and cancellation requests must go through email or your online account dashboard.
Contacting Corjl for support
| Contact method | Address or email | Best for |
|---|---|---|
| Email support | [email protected] | Cancellation, billing issues, account access |
| Billing inquiries | [email protected] | Disputed charges, refund requests |
| Web account dashboard | seller.corjl.com | Self-service cancellation and account management |
| Help centre | help.corjl.com | General FAQs and account guides |
| Malaysian consumer authority | KPDNHEP (Ministry of Domestic Trade and Consumer Affairs) | Complaints if Corjl refuses to cancel or refund |
When to escalate to malaysian regulators
If Corjl refuses to cancel your account or continues to charge you after you have sent a written cancellation request, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). This agency enforces the Consumer Protection Act 1999 and can force refunds and penalties on the merchant.
To file a complaint, visit the KPDNHEP website or contact your nearest consumer affairs office with the following documents:
- Your cancellation request email (and Corjl's response, if any)
- Screenshots of your Corjl account and billing page
- Bank statements showing the disputed charges
- Any written response from Corjl to your cancellation request
KPDNHEP investigates complaints within 60 days and can issue a compliance order if the merchant is at fault. This is free and available to all Malaysian consumers.
Summary and next steps
Cancelling Corjl is quick and free when you act before your renewal date and follow the correct method for where you subscribed. You are protected by the Consumer Protection Act 1999, which gives you the right to cancel any online service. Yafee has helped thousands of consumers cancel SaaS subscriptions by following these exact steps, and you can do the same in less than five minutes.
Take action now: log in, check your renewal date, and cancel before it arrives. If you subscribed through Apple or Google, cancel there. If you subscribed on the Corjl website, cancel in your account dashboard. If you have any trouble, email [email protected] with a clear cancellation request and keep the confirmation. You are in control, and your money stays in your account when you act promptly.
Yafee (yafee.com) is your trusted guide for cancelling any subscription service in Malaysia. Whether you are cancelling Corjl or another SaaS platform, our contract law specialists ensure you know your rights and execute cancellation correctly. Contact Yafee today if you need help with a subscription cancellation or a billing dispute.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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