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Frequently asked questions
Cancel Clickasnap: The Right Way
How to cancel Clickasnap and stop automatic renewals in malaysia
What is Clickasnap and why you might want to cancel
Clickasnap is a photo-sharing platform operated by CAM LIMITED (a Guernsey-registered company) that allows you to upload images, build a portfolio, and earn from views and licensing arrangements. The service runs on a freemium model, with paid membership tiers offering enhanced upload capacity, visibility, and portfolio features. Your contract with Clickasnap is governed by United Kingdom law, as stated in their terms of service.
Most users cancel Clickasnap because they discover the platform does not generate meaningful income, the annual renewal charge arrives unexpectedly, or they simply prefer a different photo-sharing service. In Malaysia, you have consumer protection rights that apply to this subscription, regardless of Clickasnap's overseas registration.
How Clickasnap memberships work and auto-renewal
Clickasnap memberships renew automatically on a monthly or annual basis unless you cancel properly through your account. This is where confusion often starts. The platform offers a 30-day free trial for the annual Pro membership, but if you do not cancel before the trial period ends, the full annual payment is charged automatically to your payment method. Many users miss this deadline because the cancellation process is not prominently signalled.
When you subscribe, you accept the terms of service, which state that cancellation must occur via email or your account profile dashboard. Postal mail to the Guernsey address is not an effective cancellation method under their terms. Understanding this distinction is critical to your cancellation strategy.
Pricing for malaysian users and renewal costs
Clickasnap publishes pricing in foreign currency (USD), which means you need to convert to Malaysian ringgit to understand your actual cost. Using a standard conversion rate of approximately 1 USD to 4.72 MYR, the monthly plans are priced as follows: Upload+ costs around RM19 per month (USD 3.99), and Pro costs around RM42 per month (USD 8.99). Annual plans are significantly higher, with the Pro annual plan reaching approximately RM330 (USD 69.99).
This pricing table below shows the renewal amounts you would face if you do not cancel before your next billing date:
| Membership tier | Billing frequency | USD price | MYR equivalent |
|---|---|---|---|
| Free | N/A | Free | Free |
| Upload+ | Monthly | USD 3.99 | RM 19 |
| Pro | Monthly | USD 8.99 | RM 42 |
| Upload+ | Annual | USD 39.99 | RM 189 |
| Pro | Annual | USD 69.99 | RM 330 |
Your consumer rights and what the law protects
In Malaysia, your rights as a consumer are protected under the Consumer Protection Act 1999 (CPA), which applies to all goods and services supplied to you, regardless of whether the supplier is based in Malaysia or overseas. Yafee specialises in helping consumers understand these protections, particularly when dealing with international subscription services like Clickasnap.
Your legal position when cancelling Clickasnap
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (any contract made without face-to-face negotiation, including online subscriptions) within 10 calendar days of entering into the agreement, provided no goods have been supplied or services have been fully performed. However, if you have already used the service significantly or downloaded content, this cooling-off period may not apply in full.
Furthermore, Clickasnap must honour your cancellation request when submitted through the proper channel (email or account dashboard) and must confirm the cancellation in writing. If Clickasnap continues to charge you after a valid cancellation, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), which oversees consumer protection in Malaysia.
Yafee recommends you retain all evidence of your cancellation request, including timestamps, confirmation emails, and screenshots. This documentation protects you if a dispute arises about whether your cancellation was properly processed.
Refund rights under malaysian consumer law
If you cancel within the 10-day cooling-off period and have not fully used the service, you are entitled to a refund of any amounts paid. If you cancel after this period, refunds depend on Clickasnap's refund policy. The Consumer Protection Act 1999 does not mandate refunds for services already provided, but Clickasnap may offer partial refunds at their discretion (often prorated for unused portions of a monthly or annual plan).
Consequently, when you cancel, always check the cancellation confirmation to see whether any refund is offered. If you believe you are entitled to a refund and Clickasnap refuses, you can escalate to the MDTCCL or seek guidance from Yafee on your specific situation.
How to cancel Clickasnap step by step
This section walks you through the exact procedures to cancel Clickasnap, depending on where you subscribed and how your account is configured.
Check your subscription details before cancelling
Before you submit a cancellation request, you must confirm where and how you subscribed. This determines which cancellation method you use. Log in to your Clickasnap account and note the following:
- Your next billing date (visible in your account settings or latest invoice)
- Whether you subscribed directly on the Clickasnap website, the Apple App Store, or Google Play Store
- Your current membership tier (Upload+ or Pro) and billing frequency (monthly or annual)
- Take a screenshot of your Membership page and current plan details for your records
- If you have uploaded photos you wish to keep, download or export them now-Clickasnap may retain some data after account termination, but your active access will end
Cancel through the Clickasnap account dashboard (direct website subscribers)
If you subscribed directly on the Clickasnap website, you must cancel through your account dashboard. This is the primary method recognised by Clickasnap's terms of service.
- Log in to your Clickasnap account at clickasnap.com
- Click on Account Settings in the navigation menu (usually in the top-right corner or hamburger menu)
- Navigate to the Membership section
- Select Manage Plan or Manage Subscription
- Click Cancel plan or Continue as free (depending on the wording displayed)
- Follow any confirmation prompts and review the cancellation summary
- Take a screenshot of the final confirmation screen showing your cancellation was processed
- Check your email (including spam/promotions folders) for a cancellation confirmation from Clickasnap within 24 hours
Cancel if you subscribed through apple app store
If you subscribed via the Clickasnap app on an iPhone or iPad, you must cancel through Apple's App Store subscription settings, not through Clickasnap directly. Apple manages the billing and must receive your cancellation instruction.
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon in the top-right corner
- Select Subscriptions
- Find Clickasnap in the list of active subscriptions
- Tap Clickasnap and select Cancel Subscription
- Confirm the cancellation (Apple will ask you to confirm you wish to cancel)
- Take a screenshot of the cancellation confirmation
- Email [email protected] with the subject line "Subscription Cancellation Confirmation-App Store" and include your Clickasnap account email and a copy of your App Store cancellation confirmation
Cancel if you subscribed through google play store
If you subscribed via the Clickasnap app on an Android device, cancellation must be processed through Google Play, just as with Apple. Google manages the subscription and billing.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select Manage subscriptions (or Payments and subscriptions, then Manage subscriptions)
- Tap Clickasnap
- Select Cancel subscription
- Confirm the cancellation by selecting the reason (optional) and tapping Cancel subscription again
- Take a screenshot of the cancellation confirmation
- Email [email protected] with the subject line "Subscription Cancellation Confirmation-Google Play" and include your Clickasnap account email and a copy of your Google Play cancellation confirmation
Cancel by sending a cancellation email (if dashboard method fails)
According to Clickasnap's terms of service, you may also cancel by email if the dashboard method is unavailable or if you prefer to have a written record. This method is particularly useful if you encounter technical problems with your account.
- Draft an email to [email protected] with the subject line "Subscription Cancellation Request"
- Include the following information in your email:
- Your full name and Clickasnap account email address
- Your next billing date (if visible to you)
- Your current membership tier (Upload+ or Pro)
- A clear statement: "I hereby request cancellation of my Clickasnap membership effective immediately"
- The date you are sending the email
- Send the email and immediately save a copy of the sent message and timestamp
- Wait for a confirmation email from Clickasnap's support team (typically within 48 business hours)
- Reply to the confirmation email acknowledging you received it, and save this exchange as your proof of cancellation
What happens after you cancel Clickasnap
Cancellation is not instantaneous, and several outcomes may occur depending on your billing cycle and the date you submit your request.
Timeline for access removal and final charges
In most cases, Clickasnap allows you to access your account until the end of your current billing period. For example, if you subscribe on a monthly plan and your next billing date is 15 March, but you cancel on 1 March, you typically retain access until 15 March. After that date, your account reverts to the free tier automatically.
Consequently, do not expect immediate access loss. However, you will not be charged again after your current billing period expires, provided your cancellation was successfully processed. Monitor your payment method (credit card or bank account) and confirm no charges appear after your billing date passes.
Refund eligibility and timelines
Clickasnap does not state a standard refund policy publicly. However, under the Consumer Protection Act 1999, if you cancel within 10 days of purchase and request a refund, you may be entitled to one. After this period, refunds are discretionary and may be offered only as a courtesy or prorated for unused portions of your plan.
If you are within the 10-day window and wish to request a refund, include this in your cancellation email: "I am cancelling within 10 days of purchase and request a full refund of [amount] paid on [date]. Please advise on the refund timeline." Yafee recommends you keep this communication as proof of your refund request.
Data retention and account closure
Clickasnap's terms of service state that certain records and content may be retained after account termination for legal, accounting, fraud prevention, licensing, payout, or dispute purposes. This does not mean your account remains active or billable; it means Clickasnap may keep copies of data for legal compliance.
If you uploaded photos you wish to keep, ensure you download them before the final billing date. After your membership ends and you revert to the free tier, you may have limited access to edit or remove old uploads. Save what you need now.
Common mistakes when cancelling Clickasnap
Most cancellations succeed on the first attempt, but a few common errors can delay or derail the process. Being aware of these traps helps you avoid unnecessary charges and frustration.
Mistake 1: using postal mail instead of email or the dashboard
Clickasnap's terms explicitly state that postal mail to their Guernsey address is not an effective cancellation method. If you send a letter to PO Box 169, GY1 4HF, Guernsey, it will be ignored for the purpose of cancellation, and your subscription will continue to renew. The only valid channels are email ([email protected]) or the account dashboard cancellation tool. Never rely on postal communication for this service.
Mistake 2: cancelling your payment method instead of the subscription
Some users attempt to cancel by blocking or removing their credit card from Clickasnap's system. This does not cancel the subscription; it simply causes payment failures, which may result in suspended access without actually ending the membership. Furthermore, Clickasnap may attempt to retry the charge, and you could face disputes or collection attempts. Always use the official cancellation method, not a workaround.
Mistake 3: assuming the page closure means cancellation is complete
If you cancel through the dashboard, closing the browser tab or page does not confirm the cancellation is final. Always wait for the confirmation screen to appear and take a screenshot. If no confirmation appears within a few seconds, refresh the page or log out and log back in to verify the cancellation was processed.
Mistake 4: not keeping proof of your cancellation request
If a dispute later arises-for example, Clickasnap charges you again after you cancelled-you need evidence that you submitted your cancellation. Screenshots, confirmation emails, and timestamps are your proof. Without documentation, disputing a charge with your bank is much harder. Yafee strongly advises you to save all evidence the moment you complete your cancellation.
Mistake 5: forgetting to cancel a free trial before it converts to a paid subscription
Clickasnap offers a 30-day free trial for the annual Pro plan. If you do not cancel before the trial ends, the full annual charge (approximately RM 330) is applied automatically. Mark the trial end date in your calendar and set a reminder to cancel at least 2 days before the deadline.
Refunds and disputing charges with your bank
If Clickasnap charges you after you cancelled, or if you cancelled within the 10-day cooling-off period and believe you are entitled to a refund, you have recourse options.
Requesting a refund directly from Clickasnap
First, contact Clickasnap's support team and explain the situation. Send an email to [email protected] with the subject line "Refund Request-Cancelled Subscription" and include a clear explanation of the dates involved, your cancellation confirmation (screenshot or email), and the amount you seek to recover. Include your account email, your payment method reference (last four digits of card), and any transaction ID from your bank statement.
Clickasnap should respond within 5 to 10 business days. If they refuse or do not respond, proceed to dispute the charge with your bank.
Disputing the charge through your bank (chargeback)
If Clickasnap refuses to refund you and you believe the charge is unauthorised (because you cancelled before the charge was applied) or that the service was not provided as advertised, you can dispute the charge with your bank or credit card issuer. This process is called a chargeback in Malaysia.
To initiate a chargeback, contact your bank directly and inform them you wish to dispute a charge from Clickasnap. Provide the following:
- The transaction date and amount (in MYR or the original currency)
- Your cancellation confirmation (screenshot or email)
- Copies of all emails between you and Clickasnap
- Your account statements showing the charge
Your bank will investigate and, if they determine the charge was made after cancellation or without authorisation, will reverse it and refund you. This process typically takes 30 to 60 days.
Pricing comparison and whether to cancel
Before you finalise your cancellation, it is worth comparing Clickasnap to alternative photo-sharing or portfolio platforms to confirm your decision.
| Platform | Model | Annual cost (approx. MYR) | Earnings potential |
|---|---|---|---|
| Clickasnap Pro | Freemium + paid membership | RM 330 | Revenue share (modest) |
| Flickr Pro | Paid tier | RM 180 | No revenue share |
| SmugMug | Freemium + paid | RM 300+ | No revenue share |
| 500px | Freemium | Free or RM 240+ (licensing) | Licensing commissions |
| Shutterstock Contributor | Freemium + revenue share | Free | Revenue share (varies) |
| Adobe Portfolio | Included with Creative Cloud | RM 50+ (via Creative Cloud) | No revenue share |
If your cancellation reason is low earnings on Clickasnap, this table shows that other platforms may or may not be cheaper or more profitable. If your reason is simply not using the service, cancelling is the right choice to avoid recurring charges. Yafee has helped thousands of consumers cancel subscriptions they no longer use and recover unnecessary payments through refund requests and chargebacks.
Contacting Clickasnap for support or escalation
If your cancellation is rejected, if you have been charged after cancelling, or if you need to escalate your case, use the following contact methods.
Clickasnap customer support channels
- Email: [email protected] (response typically within 48 hours)
- Help centre: support.clickasnap.com (self-service knowledge base)
- Postal address (for correspondence only, not cancellations): CAM LIMITED, PO Box 169, GY1 4HF, Guernsey
- Phone: +44 800 999 4938 (UK number; support hours not published)
Yafee recommends you use email as your primary contact method because it creates a written record that protects you in any future dispute.
Escalating to malaysian consumer authorities
If Clickasnap refuses to process your cancellation or fails to honour a valid refund request, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces the Consumer Protection Act 1999 in Malaysia. You can file a complaint online at www.kpdnhep.gov.my or contact the MDTCCL directly.
Provide the MDTCCL with copies of your cancellation request, all emails, screenshots, and evidence of the charge. The MDTCCL can investigate Clickasnap's conduct and may compel a refund if the company violated your consumer rights.
Cancellation checklist for Clickasnap
Use this checklist to ensure you complete every step and retain all evidence:
| Step | Completed | Evidence saved |
|---|---|---|
| 1. Log in and check your next billing date | ☐ | ☐ Screenshot |
| 2. Confirm where you subscribed (website, App Store, Google Play) | ☐ | ☐ Note or screenshot |
| 3. Download or export any photos you wish to keep | ☐ | ☐ Backup folder |
| 4. Submit cancellation via dashboard, App Store, Google Play, or email | ☐ | ☐ Screenshot or email sent confirmation |
| 5. Wait for and save cancellation confirmation email | ☐ | ☐ Email saved (screenshot or forward to yourself) |
| 6. Monitor your payment method after your final billing date | ☐ | ☐ Bank statement check (after 3-5 days) |
| 7. If charged again, submit refund request with evidence | ☐ | ☐ All communications saved |
Key takeaways and next steps
Cancelling Clickasnap is straightforward if you use the correct channel-email or account dashboard-and retain proof of your cancellation request. Under the Consumer Protection Act 1999, you have strong legal protections in Malaysia, even though Clickasnap is based in Guernsey.
Consequently, never use postal mail, do not rely on payment method cancellations, and always keep screenshots and emails. If Clickasnap continues to charge you after valid cancellation, your bank and the MDTCCL are available to help you recover the funds.
Yafee specialises in helping Malaysian consumers understand their subscription rights and navigate cancellations with confidence. If you face obstacles when cancelling Clickasnap or if you have already been charged unfairly, Yafee's guides and escalation advice have helped thousands of consumers recover unnecessary payments and enforce their cancellation rights. Start your cancellation today using the step-by-step methods outlined above, and keep every piece of evidence until your next billing date passes charge-free.