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Frequently asked questions
Cancel Clickasnap: The Right Way
How to cancel Clickasnap and protect yourself from surprise charges
Why photographers cancel Clickasnap
Clickasnap is a photo-sharing platform that pays you for every view your images receive, combined with membership tiers that unlock ad-free browsing, higher earnings rates, full-resolution backups and a marketplace to sell your work. The service attracts photographers seeking passive income from their portfolios. However, the auto-renewal model and user complaints about unexpected billing mean cancellation is a frequent request.
You might be reading this because an unexpected charge appeared on your bank statement, you've lost interest in photo sharing, or you simply want to downgrade to the free account without ongoing payments. At Yafee, we guide you through the exact cancellation steps and ensure you understand your rights under Australian Consumer Law so you can act with confidence.
Who should cancel Clickasnap
Cancel if you no longer upload photos regularly, the earnings fall short of the subscription cost, or you prefer to use the free account without paid features. You should also cancel if you have reached a refund dispute with support and want to prevent further charges while you resolve the issue with your bank or the ACCC.
Remember that cancelling your membership does not delete your photos or account. You simply revert to the free tier, which still allows uploads and lets you track earnings from previous views. Many users cancel the paid plan but keep their account active for this reason.
What happens to your account after cancellation
Once you cancel, your subscription stops, but your profile, photo library and earnings history remain intact. You retain access to download your images and view your earnings dashboard. The key difference is that you lose access to paid features such as ad-free browsing, marketplace access (Pro tier), or full-resolution backups, depending on which plan you held.
Clickasnap pricing structure and subscription tiers
Clickasnap operates three paid membership levels, each billed monthly or annually in British pounds (GBP) and converted to Australian dollars (AUD) at current exchange rates.
| Plan | Monthly (approx. AUD) | Annual (approx. AUD) | Key features |
|---|---|---|---|
| Upload+ | A$3.50 | A$41 | Unlimited uploads, earnings tracking |
| Focused | A$7.00 | A$82 | No ads, unlimited uploads |
| Pro | A$10.50 | A$124 | No ads, full backups, marketplace access |
Annual subscriptions are billed upfront and renew automatically unless you cancel before the renewal date. Monthly plans renew on the same day each month. If you signed up during a free trial (30 days for Pro), your paid membership begins the day the trial expires; mark that date in your calendar so you do not miss your cancellation window.
Your consumer rights under australian law
Australian Consumer Law protects you from unfair subscription practices and gives you strong grounds to dispute unauthorised charges.
Automatic renewal rules and your protection
The Australian Consumer Law (part of the Competition and Consumer Act 2010) requires that companies give you clear notice before charging you for an automatic renewal. Clickasnap must send a reminder before your subscription renews, with visible details of the amount, date and your cancellation rights. If Clickasnap continues to charge you after you have cancelled, you have the right to request a refund from your bank under the Consumer Law and lodge a complaint with the Australian Competition and Consumer Commission (ACCC).
Your legal position: You are entitled to a refund if Clickasnap charges you after you have taken reasonable steps to cancel. You do not need to accept "technical difficulties" or delays as an excuse for ongoing charges.
Cooling-off periods and the 14-day rule
Under Australian law, you have a 14-day cooling-off period to change your mind and cancel a subscription purchased online, as long as you act within 14 days of the transaction. Once Clickasnap's free trial ends and you are charged for the first time, the 14-day window begins. If you cancel within this period, you are entitled to a full refund.
After the 14-day cooling-off period expires, you can still cancel, but you will not receive a refund unless Clickasnap has breached its obligations. Yafee recommends acting quickly: do not wait until your next renewal date to cancel if you want to maximise your refund eligibility.
How to cancel Clickasnap step by step
Clickasnap offers two primary cancellation methods: online via your account dashboard, or by email to their support team.
Method 1: cancel through your account dashboard
This is the fastest and most secure method because you receive immediate confirmation and your cancellation is logged in your account history.
- Log in to your Clickasnap account at clickasnap.com using your email and password.
- If you have forgotten your password, click "Forgot password?" and follow the email recovery steps.
- Navigate to your account settings. Look for "Account", "Settings" or "Profile" in the main menu (usually in the top-right corner).
- On mobile devices, this may be under a hamburger menu (three horizontal lines).
- Find the "Membership" or "Subscription" section within your account settings.
- This section displays your current plan, next billing date and payment method.
- Select "Manage plan" or "Manage subscription" and look for a "Cancel plan" button.
- Clickasnap may ask you why you are cancelling; your feedback helps them improve, but it is optional.
- Confirm your cancellation by clicking the final "Cancel plan and continue as free" or "Confirm cancellation" button.
- Your screen should display a confirmation message. Take a screenshot of this for your records.
- Check your email within 10 minutes for a cancellation confirmation from Clickasnap.
- This email is your proof of cancellation. Save it or forward it to yourself in a dedicated folder.
Method 2: cancel by email
Use this method if you cannot access your account, prefer written documentation, or need to include a formal dispute reference.
- Compose a new email to Clickasnap's support team at [email protected].
- Use a clear subject line such as "Cancellation request - [your email address]".
- Include the following information in the email body:
- Your full name and email address associated with your Clickasnap account.
- Your current subscription tier (Upload+, Focused or Pro).
- Your billing date and the reason for cancellation (optional but helpful).
- A statement such as "I request that my subscription be cancelled effective immediately and that no further charges be applied to my account."
- Send the email from the address linked to your Clickasnap account.
- This helps Yafee and Clickasnap's support team verify your identity quickly.
- Wait for a reply within 5 business days.
- Clickasnap typically sends a confirmation email with a cancellation reference number.
- If you do not hear back within 5 business days, send a follow-up email or escalate to the ACCC.
Method 3: dispute through your bank if charges continue
If Clickasnap continues to charge you after you have cancelled, contact your bank or credit card provider to dispute the charge.
- Call your bank's customer service number (usually on the back of your card) and request a dispute or chargeback.
- Provide your bank with the date of the unauthorised charge, your cancellation confirmation and the reference number from Clickasnap.
- Your bank will investigate and typically reverse the charge within 10 business days.
- Most banks do not require you to pay disputed charges while the investigation is ongoing.
- Keep all evidence of your cancellation request (screenshots, emails, reference numbers) to support your dispute.
- Your bank may ask for this documentation to complete the investigation.
Common mistakes that delay your cancellation
Cancellation is straightforward if you avoid these pitfalls. Most issues arise from miscommunication or incomplete records, not technical barriers.
Mistake 1: cancelling without confirming via email
If you cancel through the dashboard, take a screenshot of the confirmation screen and wait for the confirmation email. Do not assume the cancellation is complete until you receive written confirmation from Clickasnap. Some users report that their cancellation did not register due to browser errors or network interruptions.
Mistake 2: not checking your billing date before cancelling
If you cancel after your renewal date has passed, you have paid for a full month or year that you cannot recover (unless you act within the 14-day cooling-off period). Plan your cancellation for the week before your next billing date to minimise waste.
Mistake 3: deleting your account instead of cancelling
Some users attempt to delete their Clickasnap account to stop charges. Account deletion is permanent and does not always stop billing. Always cancel your subscription first, then delete your account only if you no longer want access to your photos and earnings history.
Mistake 4: ignoring charges after cancellation
If you cancel but Clickasnap charges you again, contact your bank immediately rather than ignoring the charge. The longer you wait, the harder it is to dispute. Yafee recommends checking your bank statement weekly for the first month after cancellation to catch any unexpected charges early.
Refunds and what you can recover
Your refund eligibility depends on when you cancel and how long Clickasnap has had access to your funds.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your first charge, you are entitled to a full refund under Australian Consumer Law. Contact Clickasnap with your cancellation reference number and request a refund to your original payment method. Most refunds process within 5 to 10 business days, but some banks may take longer to credit your account.
Refunds after the 14-day period
After the 14-day window closes, Clickasnap is not legally required to refund you for the current billing period. However, if you have a legitimate complaint such as a billing error, an unannounced price increase, or a failure to provide the contracted service, you may still claim a refund. Document your complaint in writing and send it to [email protected] with evidence.
What to do if Clickasnap refuses to refund
If Clickasnap does not respond within 10 business days or refuses your refund request, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or call 1300 302 502. The ACCC will investigate on your behalf at no cost and can compel Clickasnap to refund you if the company has breached the Consumer Law.
After cancellation: what you need to know
Your account does not disappear the moment you cancel. Instead, you transition to the free tier, and your access to paid features ceases immediately.
Free tier access
After cancellation, you retain access to upload photos, view your earnings history and download your images in standard resolution. You lose access to ad-free browsing (Focused and Pro tiers), full-resolution backups (Pro tier) and the marketplace (Pro tier). Your photos remain public and continue to generate views and potential earnings, even on the free plan.
Monitoring your account for unwanted charges
Check your Clickasnap dashboard weekly for the first month after cancellation to confirm you are no longer being billed. Log in and verify that your plan shows "Free" or "Inactive subscription". If your bank statement shows a charge from Clickasnap after cancellation, contact your bank immediately and escalate to the ACCC if needed. Yafee has helped thousands of consumers cancel Clickasnap successfully and recover unwanted charges through the ACCC dispute process.
Reactivating your account if you change your mind
You can reactivate your Clickasnap subscription at any time by logging in to your account and selecting a new plan. Any earnings you accumulated on the free tier remain in your account. Note that if you reactivate, you will be subject to the current pricing and terms, which may differ from your original plan.
How yafee can help you cancel with confidence
Yafee specialises in helping consumers navigate subscription cancellations and dispute unfair charges. Our team understands Australian Consumer Law and can advise you on your rights if Clickasnap refuses to cancel or continues to charge you after cancellation.
If you encounter resistance from Clickasnap, Yafee can help you draft a formal dispute letter, gather evidence and prepare a complaint for the ACCC. We ensure your case is documented properly so you maximise your chances of recovery. Yafee's step-by-step guides and templates have empowered hundreds of Australians to cancel subscriptions without losing money or time to follow-ups.
Quick cancellation checklist
| Task | Deadline | Completed |
|---|---|---|
| Log in to Clickasnap and confirm your current plan and billing date | Today | ☐ |
| Cancel via account dashboard or email [email protected] | Before next billing date | ☐ |
| Screenshot or save cancellation confirmation | Within 1 hour | ☐ |
| Check email for Clickasnap's cancellation confirmation | Within 10 minutes | ☐ |
| Verify your account now shows "Free" plan | Within 24 hours | ☐ |
| Monitor your bank statement for refund or unwanted charges | Weekly for 4 weeks | ☐ |
Contact details and escalation routes
Clickasnap support team: [email protected]. Response time is typically 5 business days.
If Clickasnap does not respond or refuses to refund you, escalate to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or call 1300 302 502. The ACCC handles complaints about subscription billing practices and can order Clickasnap to refund you at no cost.
For disputes with your bank regarding unauthorised charges, contact your bank's customer dispute team (number on the back of your card). Provide your bank with your cancellation reference number and evidence of the charge.
Yafee remains your trusted partner in cancelling Clickasnap and recovering any charges you should not have paid. Visit yafee.com for more guides on cancelling subscriptions and protecting your consumer rights under Australian law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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