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Frequently asked questions
Cancel Cerebrum Iq: The Right Way
How to cancel Cerebrum IQ and avoid recurring charges in malaysia
What Cerebrum IQ is and why you might want to cancel
Cerebrum IQ is a subscription-based software service built around cognitive testing, brain training exercises, and expert-led courses positioned as mental performance tools. You sign up for a 7-day trial priced at RM4.72 (approximately USD 1.00), then the service converts into an automatic recurring subscription unless you take action to cancel before your trial ends.
The trial-to-paid conversion trap
The core issue many Malaysian users face is that Cerebrum IQ operates on an auto-renewal model. Your trial does not simply expire; instead, it automatically transitions into a paid recurring subscription at either RM71 every 2 weeks or RM142 per month, depending on the plan you selected during signup. This automatic transition happens silently unless you explicitly cancel through your account or contact support.
If you signed up expecting a one-time IQ test result, you may have discovered that continued platform access requires active cancellation. The cancellation pathway is not prominently advertised on the main site, which is why Yafee recommends checking your account settings immediately after signup, even if you do not plan to cancel immediately.
What you are actually paying for
You are paying for access to the Cerebrum IQ platform, not a physical product or downloadable course material. This means your subscription grants you login access to cognitive tests, brain training modules, and learning content for as long as your paid plan remains active. Once you cancel, your access stops at the end of your current billing cycle.
There is no minimum commitment period stated in the Cerebrum IQ terms of service, meaning you can cancel at any time after your trial ends. Nevertheless, you remain liable for charges up to and including your next scheduled billing date unless cancellation is processed before that date.
Your consumer protection rights under malaysian law
Your cancellation rights are grounded in the Consumer Protection Act 1999 and the Distance Contracts Regulations (DCR), which apply to all online subscriptions sold to Malaysian residents.
Cooling-off period and trial refunds
Under the Consumer Protection Act 1999, you have a statutory 14-day cooling-off period from the date of purchase. For Cerebrum IQ trial subscriptions, this means you can request a full refund of your RM4.72 trial charge within 14 days if you cancel before your trial converts to a paid plan. However, Cerebrum IQ claims an additional 30-day cooling-off period for trial refunds if this is your first trial and you have never received a trial refund on any account previously.
If Cerebrum IQ has already charged your card the recurring subscription fee (either RM71 or RM142), your cooling-off window still applies from that charge date. Consequently, you should document the exact date of each charge and process your cancellation request promptly if you wish to claim a refund.
Your legal position in malaysia
As a consumer purchasing from Cerebrum IQ, you hold the following enforceable rights:
- The right to cancel your subscription at any time during your trial or paid period without penalty.
- The right to a full refund of trial charges (RM4.72) if you cancel within 14 days of purchase, or 30 days for trial-only refunds under Cerebrum IQ's stated policy, whichever is longer.
- The right to a refund of recurring subscription charges (RM71 or RM142) if you cancel within 14 days of each billing date.
- The right to clear, transparent disclosure of all charges, renewal dates, and cancellation methods before you are bound by the subscription.
- The right to escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) if Cerebrum IQ refuses to honour these protections.
Furthermore, the MDTCA is the enforcement body responsible for consumer protection complaints in Malaysia. If Cerebrum IQ does not process your cancellation or refund request within 30 days, you can file a formal complaint with the MDTCA at their online portal or by visiting a Suruhanjaya Syarikat Malaysia (SSM) office.
Pricing breakdown and billing frequency
Understanding your exact charge amount and billing cycle is essential before you cancel, because Cerebrum IQ bills in US dollars converted to Malaysian ringgit at the prevailing exchange rate. The following table shows the standard pricing structure.
| Plan type | Frequency | USD price | MYR equivalent | Notes |
|---|---|---|---|---|
| Trial | One-time | USD 1.00 | RM4.72 | 7 days access; auto-converts unless cancelled |
| Recurring (shorter) | Every 2 weeks | USD 14.99 | RM71 | Billed every 14 days; auto-renews |
| Recurring (standard) | Monthly | USD 29.99 | RM142 | Billed once per calendar month; auto-renews |
All prices shown are approximate conversions based on an exchange rate of 1 USD to 4.72 MYR. Your actual charge may vary slightly depending on the rate your credit card issuer applies on the transaction date. Yafee recommends screenshotting your account page showing your exact plan and next billing date before you initiate cancellation, so you have proof of the price and timing if you later dispute the charge.
How to cancel Cerebrum IQ step by step
The most reliable cancellation method is through your online account dashboard, which allows you to cancel immediately and receive a confirmation email. Support contact is available via email if the web method fails.
Step 1: log in to your Cerebrum IQ account
Navigate to the official Cerebrum IQ website and click the login button. Enter the email address and password you used during signup. Cerebrum IQ requires two-factor verification via email, so you will need access to your registered email inbox to complete this step.
- Go to cerebrumiq.com and select the login option.
- Type your registered email address.
- Type your account password.
- Wait for the 6-digit verification code to arrive in your email (check spam and promotions folders if it does not appear in your inbox within 2 minutes).
- Enter the 6-digit code on the Cerebrum IQ login page.
Step 2: navigate to your subscription settings
Once logged in, you will see your account dashboard. The subscription management section is typically labelled "Subscription," "Billing," or "Account Settings." Click this section to view your current plan, renewal date, and payment method.
- Look for a menu item called "Subscription" or "Billing" in the left sidebar or top navigation.
- Click to open your subscription details.
- Verify the plan name (2-week or monthly), the next billing date, and the amount you will be charged.
- Take a screenshot of this page for your records.
Step 3: select the cancel option
Within the subscription section, you will see a button or link labelled "Cancel subscription," "Cancel plan," or "End membership." Click this to proceed. Cerebrum IQ may ask you to confirm the cancellation by selecting a reason (such as "Too expensive," "Not useful," or "No longer needed") and providing optional feedback.
- Click the "Cancel subscription" button.
- Select your reason for cancellation from the dropdown menu if prompted.
- Add any brief feedback if you wish (this is optional).
- Click the final "Confirm cancellation" button to complete the action.
Step 4: receive and save your cancellation confirmation
Cerebrum IQ will immediately send a confirmation email to your registered address. This email serves as your proof of cancellation and states your final access date. Save this email permanently and do not delete it, because you will need it if a charge appears on your card after the cancellation date.
- Check your inbox for an email from Cerebrum IQ confirming the cancellation.
- The email will state your final access date (usually the end of your current billing cycle).
- Forward this email to yourself or save it as a PDF for long-term storage.
- Note the final access date on your calendar so you know when your account will lock.
Alternative method: email cancellation if the web account is inaccessible
If you cannot log in to your account or the subscription section is not responding, you can cancel by sending an email directly to Cerebrum IQ support. This method is slower but equally valid under consumer protection law.
- Send an email to [email protected] with the subject line "Cancellation request."
- In the body, state your full name, the email address associated with your Cerebrum IQ account, and your request to cancel the subscription effective immediately.
- Include the exact amount of your last charge (RM4.72, RM71, or RM142) and the date it appeared on your card statement.
- Request a confirmation email of the cancellation.
- Cerebrum IQ support typically replies within a few hours on business days, though responses may be slower on weekends and public holidays.
- Save the reply email as proof of your cancellation request.
What happens after you cancel
Cancellation does not mean immediate loss of access. Your account remains active until the end of your current billing cycle, meaning you can still use the platform until that final date.
Your account status after cancellation
Once your cancellation is processed, Cerebrum IQ will flag your account as "Cancelled" in their system. You retain full access to the platform until your final access date (the end of your current billing period). After that date, your login credentials will no longer work, and you cannot reactivate the subscription through your existing account.
If you decide to rejoin Cerebrum IQ in future, you must create a new account and sign up again from scratch. Your previous test results and course progress are typically retained in the system for your reference, but you cannot access them after cancellation unless you resubscribe.
Billing verification after cancellation
Check your credit card or bank statement 5 to 7 business days after your final access date to confirm that no further charges appear. Cerebrum IQ should not charge you after the cancellation date you confirmed. If a charge does appear after your final access date, this constitutes a breach of the Consumer Protection Act 1999, and you have the right to dispute it with your card issuer or lodge a complaint with the MDTCA.
Requesting a refund if you were charged after cancellation
If Cerebrum IQ charged your card after your confirmed cancellation date, you are entitled to a refund. Furthermore, you can pursue this through two parallel routes: chargeback with your card issuer and formal complaint with the MDTCA.
Immediate chargeback via your bank or card issuer
Contact your credit card issuer or bank immediately and report the charge as unauthorized or as a breach of a cancelled subscription. Provide the bank with:
- Your Cerebrum IQ cancellation confirmation email.
- The date of the unwanted charge.
- The amount (RM71 or RM142).
- Your final access date as stated in the cancellation email.
The bank will initiate a chargeback investigation, and Cerebrum IQ will be asked to provide evidence that you owed the charge. Because you have a cancellation confirmation email predating the charge, you will almost certainly win this dispute. The refund typically appears in your account within 7 to 14 business days.
Formal complaint with the ministry of domestic trade and consumer affairs
File a complaint with the MDTCA if Cerebrum IQ refuses to refund the post-cancellation charge or if your chargeback is delayed. Visit the MDTCA website, complete the online complaint form, and attach copies of:
- Your cancellation confirmation email.
- Your card statement showing the unwanted charge.
- Any emails from Cerebrum IQ support regarding the charge.
The MDTCA has authority to compel Cerebrum IQ to issue a refund and may impose penalties on the company if it is found to have violated consumer protection law. Yafee recommends filing this complaint within 3 months of the unwanted charge, as this falls within the standard limitation period for consumer disputes in Malaysia.
Common mistakes to avoid when cancelling
Cancellation is a straightforward process, but a few missteps can leave you vulnerable to continued charges or difficulty claiming a refund if something goes wrong.
Mistake 1: not confirming cancellation in writing
Some users click the cancel button, see a confirmation message on screen, and assume the task is complete. Nevertheless, the only proof that holds up in a dispute is the confirmation email from Cerebrum IQ. If you cancel via the web account and do not receive a confirmation email within 10 minutes, log back in to verify that your subscription status shows "Cancelled," and then email [email protected] with a screenshot of that status and a written request for a cancellation confirmation email.
Mistake 2: cancelling too close to the billing date
If you cancel within 24 hours of your next billing date, Cerebrum IQ may have already processed the charge. Your cancellation will take effect after that final charge. To avoid this, cancel at least 2 business days before your renewal date. Check your account to see the exact time your next charge will be applied, and cancel well in advance.
Mistake 3: assuming trial charges do not need cancellation
Your RM4.72 trial charge is not a deposit; it is an actual purchase. If you do not cancel before the trial period ends, the recurring subscription charges (RM71 or RM142) will begin. Treat the trial as a paid commitment from day one, and set a phone reminder 1 day before your trial ends to cancel if you do not wish to proceed.
Mistake 4: deleting cancellation emails
Keep all cancellation confirmation emails in a dedicated folder or back them up as PDFs. If a dispute arises, you need this email as evidence. Yafee strongly recommends forwarding the cancellation email to a secondary email address or cloud storage account as a secondary backup.
Troubleshooting cancellation problems
If you encounter problems cancelling through your account, the following steps will resolve them.
If you cannot receive the verification code
Check your spam, promotions, and other email folders for the 6-digit code. If the code does not arrive within 5 minutes, request a new code by clicking the "Resend code" link on the login page. If codes still do not arrive, email [email protected] stating that you cannot access your account due to email verification issues and requesting manual cancellation assistance.
If the cancel button does not appear in your subscription section
This can occur if Cerebrum IQ is performing system maintenance or if your account has a billing dispute. Refresh your browser (press Ctrl+R or Cmd+R), log out completely, and log in again. If the button still does not appear, cancel via email to [email protected].
If you are charged after confirmation of cancellation
Do not panic. This is a violation of your consumer rights under the Consumer Protection Act 1999. Immediately contact your card issuer to initiate a chargeback, and file a complaint with the MDTCA. Email [email protected] with your cancellation confirmation email and demand an immediate refund. Yafee has helped thousands of consumers recover unwanted charges through this exact sequence.
Should you keep or cancel Cerebrum IQ
The decision to cancel depends on whether you use the platform regularly and whether the cost justifies the value you receive.
| Keep your subscription if | Cancel your subscription if |
|---|---|
| You use the brain training modules or cognitive tests at least twice per week. | You signed up out of curiosity and have not logged in since the first week. |
| You have completed fewer than half the courses and intend to finish them. | The RM71 or RM142 charge feels excessive relative to your usage. |
| You value tracking your cognitive performance over time with regular testing. | You can access similar brain training tools free or cheaper elsewhere. |
| You actively benefit from the mental performance improvements claimed by the service. | You have cancelled multiple other subscriptions due to cost or low usage. |
Contacting Cerebrum IQ support and escalation
Cerebrum IQ support is available via email only. There is no phone line, live chat, or in-person office. Email responses typically arrive within a few hours on weekdays, but may take 24 to 48 hours on weekends or public holidays in Malaysia.
Support contact details
Email: [email protected]
When you email, include your full name, registered email address, account creation date, and the specific issue you are reporting (cancellation, billing error, refund request, or access problem). Attach screenshots of your account page and any relevant card statements. This speeds up the response time significantly.
If Cerebrum IQ does not resolve your issue
If Cerebrum IQ fails to respond within 7 business days, or if the company refuses to process your cancellation or refund, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs. The MDTCA has the authority to investigate consumer protection violations and compel the company to refund you.
File your complaint online at the MDTCA portal (www.kpdnhep.gov.my) or visit your nearest Suruhanjaya Syarikat Malaysia (SSM) office in person. Include all evidence: cancellation emails, card statements, correspondence with Cerebrum IQ, and a clear statement of the amount owed.
Final checklist before and after cancellation
Use this checklist to ensure your cancellation is processed cleanly and that you have all necessary documentation.
| Step | Action | Status |
|---|---|---|
| 1 | Screenshot your subscription plan and renewal date. | Before cancellation |
| 2 | Save your last three billing statements showing the amount charged. | Before cancellation |
| 3 | Log in to your account and click "Cancel subscription." | Day of cancellation |
| 4 | Receive and save the cancellation confirmation email. | Same day (within 10 minutes) |
| 5 | Verify on your card statement that no charge appears after your final access date. | 7 days after final access date |
| 6 | If a post-cancellation charge appears, initiate a chargeback with your bank. | Within 24 hours of spotting the charge |
Key takeaways and next steps
Cancelling Cerebrum IQ is a simple process when you follow the steps outlined above. Your cancellation rights are protected by the Consumer Protection Act 1999, and the MDTCA enforces these protections if Cerebrum IQ fails to comply. Document every step, keep all confirmation emails, and escalate to your bank or the MDTCA if the company charges you after your cancellation date.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. If you face resistance from Cerebrum IQ or uncertainty about your next move, visit Yafee.com for additional guidance on consumer rights in Malaysia, detailed cancellation guides for other services, and templates for complaint letters to the MDTCA. Your subscription is your agreement, and you have the absolute right to end it at any time.