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Frequently asked questions
Cancel Buildbox: The Right Way
How to cancel Buildbox subscription in malaysia and protect your refund rights
What is Buildbox and why subscription cancellation matters
Buildbox is a no-code game development platform that lets you build 2D and 3D games without writing code. The service operates as an automatic recurring subscription, meaning your account renews every month or year depending on your plan. In Malaysia, understanding how to cancel before your next renewal date is critical because the platform does not display a prominent in-account cancel button, and many users discover charges after they expected their subscription to have ended.
How Buildbox subscriptions work in malaysia
When you purchase a Buildbox plan, you enter an automatic renewal cycle. The platform's own terms state that "any subscription you purchase will automatically renew on a month-to-month or year-to-year basis" according to your original choice. This means unless you take action, your payment method will be charged again on your renewal date.
Buildbox offers three main tiers: Plus, Indie, and Pro. Each tier grants access to different numbers of game worlds, scenes, export options (Windows, iOS, Android, web), and content collections. Higher plans unlock features like customizable loading screens and advanced publishing tools. If you signed up without fully reviewing what each plan includes, you may have purchased more features than your project actually needs.
Why malaysian users need a clear cancellation plan
Buildbox does not maintain a Malaysia-specific support line or published cancellation page. Support is handled exclusively through email at [email protected], with no live chat available. The company's terms do not specify a data retention period after cancellation, meaning your projects may be permanently deleted once your account is terminated. Consequently, taking screenshots and backing up your work before you cancel is essential.
Buildbox pricing in malaysian ringgit
Buildbox displays all prices in US dollars on its website, but your credit card will be charged in ringgit if you are in Malaysia. The following table shows approximate Malaysian ringgit equivalents based on current exchange rates.
| Plan name | Billing cycle | Price (USD) | Approx. price (MYR) |
|---|---|---|---|
| Plus Monthly | Month-to-month | $14.99 | RM66 |
| Indie Monthly | Month-to-month | $34.99 | RM154 |
| Pro Monthly | Month-to-month | $118.99 | RM522 |
| Plus Annual | Once per year | $129.99 | RM572 |
| Indie Annual | Once per year | $299.99 | RM1,320 |
| Pro Annual | Once per year | $999.99 | RM4,400 |
These figures are approximate and may shift slightly with exchange rate fluctuations. Your actual card statement may differ by a few ringgit depending on the conversion rate applied on your billing date. Always verify the exact amount charged on your credit card or bank statement.
Your consumer rights under malaysian law
Your right to cancel a Buildbox subscription is protected by the Consumer Protection Act 1999 (Act 599), which governs all consumer transactions in Malaysia. Under this legislation, you have the right to terminate a service contract, and the provider must comply with reasonable cancellation requests.
Legal protections that apply to your Buildbox subscription
The Consumer Protection Act 1999 gives you the right to cancel a subscription service within a reasonable timeframe before your next billing cycle. Buildbox must honour a cancellation request sent via email if you provide clear account identification. Furthermore, if Buildbox continues to charge you after you have sent a cancellation request and received confirmation, that charge constitutes an unfair contract term under the Act.
If Buildbox refuses to honour your cancellation, or if charges continue after you cancel, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA enforces the Consumer Protection Act 1999 and has the power to investigate non-compliance and order refunds. In accordance with the Act, your cancellation request must be processed within a reasonable time, which industry practice defines as within 7 to 14 days of receipt.
Your legal position
You have the right to cancel your Buildbox subscription at any time. Buildbox cannot legally force you to complete a full billing cycle. If you cancel before your renewal date, you should not be charged again. If charges continue after you cancel and receive written confirmation, that is a breach of the Consumer Protection Act 1999, and you can file a complaint with the MDTCA. Keep all email correspondence as evidence.
How to cancel Buildbox subscription step by step
Cancellation requires email contact because Buildbox does not offer in-account cancellation. Follow these steps to ensure your subscription ends without further charges.
Step 1: gather your account details and take screenshots
Before sending any cancellation request, log into your Buildbox account and record the following information:
- Your account email address (the address you used to sign up)
- Your current plan name (Plus, Indie, or Pro)
- Your billing cycle (monthly or annual)
- Your next renewal date
- Any invoice or receipt reference numbers
Take a screenshot of your account dashboard showing the plan and renewal date. Save all previous invoice emails from Buildbox. These documents prove when you subscribed and what you are being charged, and they serve as evidence if you need to dispute a charge later with your bank.
Step 2: export or back up all your game projects
Buildbox does not publish a data retention policy after cancellation. Your projects may be deleted once your account is terminated. Export every game file, asset, and project you wish to keep before you send your cancellation request. Use Buildbox's export feature to save your work in a format you can access on your computer or external storage.
Step 3: check your billing source
Determine whether Buildbox bills you directly (via credit card on file with Buildbox), through Apple App Store, or through Google Play Store. This matters because cancelling via email may not stop a store-billed subscription. If you subscribed through an app store:
- Apple App Store (iOS): Open Settings, tap your name, select Subscriptions, find Buildbox, and tap Cancel Subscription.
- Google Play Store (Android): Open Google Play, go to Account, select Subscriptions, find Buildbox, and tap Cancel Subscription.
For direct Buildbox billing, proceed to Step 4.
Step 4: send your cancellation email to Buildbox support
Compose a clear email to [email protected] with the subject line "Subscription Cancellation Request". Include the following in your message:
- Your account email address
- Your full name as it appears on the account
- Your current plan (Plus/Indie/Pro and monthly/annual)
- Your next renewal date
- A clear statement: "I request immediate cancellation of my Buildbox subscription effective immediately. Please confirm cancellation in writing."
Use professional language and avoid emotional language. Keep the email brief and factual. Example: "I request cancellation of the Buildbox subscription linked to [your email] effective immediately. My next renewal date is [date]. Please send written confirmation of cancellation to this email address."
Step 5: wait for written confirmation from Buildbox
Buildbox should respond within 3 to 5 business days with a confirmation email stating that your subscription has been cancelled and no further charges will occur. Buildbox's own guidance states that you must receive written confirmation to complete the cancellation process. Do not assume your subscription is cancelled until you have received and saved this confirmation email.
If you do not receive confirmation within 7 days, send a follow-up email referencing your original request. Keep copies of all correspondence.
Step 6: verify no further charges appear on your card
Check your bank statement on your normal renewal date to confirm no charge has been processed. If a charge appears after you have received cancellation confirmation, contact your bank immediately and dispute the charge as unauthorized. Provide your bank with the cancellation confirmation email from Buildbox as evidence.
Refund eligibility and timeline for malaysian users
Buildbox does not publish a standard refund policy on its website. Consequently, refund entitlement depends on the circumstances of your cancellation.
When you may be entitled to a refund
Under the Consumer Protection Act 1999, you have the right to a refund if:
- You cancel before your renewal date and have not used the service significantly since your last payment
- Buildbox continues to charge you after you have sent a cancellation request and received confirmation that the account is closed
- You discover that Buildbox misrepresented the features or functionality of a plan at the time of purchase
If any of these conditions apply, you can request a refund directly from Buildbox support. Include your cancellation confirmation email and a brief explanation of why you believe you are entitled to a refund. For example: "I cancelled my subscription on [date] and received confirmation on [date]. A charge of RM[amount] appeared on [date]. Please refund this charge to my original payment method."
Refund processing and timeline
Buildbox does not specify a refund processing time. Generally, refunds take 5 to 10 business days to appear in your bank account after Buildbox processes the refund request. If a refund has not appeared after 14 days, contact your bank to confirm the refund was initiated.
If Buildbox refuses to issue a refund, you can file a complaint with your bank's dispute resolution team or escalate to the Ministry of Domestic Trade and Consumer Affairs. The MDTCA has authority to order refunds for unfair contract terms and breaches of the Consumer Protection Act 1999.
What happens after you cancel Buildbox
Once your cancellation is confirmed, understand what to expect regarding your account access and data.
Account access after cancellation
Your Buildbox account access typically ends on your next scheduled renewal date, not immediately upon cancellation. For example, if your renewal date is 15 March and you cancel on 1 March, you retain access until 15 March. After that date, your account will be deactivated and you will no longer be able to log in or access your projects.
This is why backing up your projects before you cancel is critical. Once the account is deactivated, Buildbox does not specify how long project files are retained. In accordance with standard industry practice, you should assume your projects will be deleted within 30 days of cancellation.
Email confirmation and account deletion requests
If you want your account completely removed from Buildbox's servers, you can request account deletion through your profile in the Buildbox World app or by emailing [email protected] with the subject "Account Deletion Request". Buildbox states that account deletion may take up to 48 hours to process. You will receive an email confirming that your account and associated data have been deleted.
Keep this deletion confirmation email in your records. It serves as evidence that you requested permanent data removal if any billing issues arise later.
Common mistakes to avoid when cancelling Buildbox
Many users successfully cancel Buildbox, but a few easily avoidable mistakes can cause unexpected charges or lost work. Here is how to avoid them.
Mistake 1: assuming cancellation happens when you click a button that does not exist
Buildbox does not offer an in-account cancel button. Some users log into their account, look for a cancellation option, find nothing, and then assume the account will deactivate automatically. It will not. You must send an email. There is no alternative method published on the Buildbox website. If you do not email [email protected], your subscription will renew on schedule and you will be charged.
Mistake 2: sending a cancellation request but not waiting for confirmation
Buildbox's guidance states that you must receive written confirmation to complete cancellation. Some users send an email and then assume they are done. Then they are shocked when a charge appears on their card. Do not assume. Wait for the confirmation email from [email protected], and save it.
Mistake 3: cancelling via email but forgetting to cancel an app store or google play subscription
If you subscribed through Apple or Google, emailing Buildbox support will not cancel your app store subscription. App Store and Google Play operate independently of Buildbox's systems. You must cancel through your device settings or app store account separately. Check both platforms if you have ever downloaded the Buildbox app.
Mistake 4: not backing up projects before cancellation
Once your account is deactivated, you lose access to all projects and assets stored in Buildbox. The company does not provide a grace period for data recovery after cancellation. Export every project you wish to keep before you send your cancellation email.
Mistake 5: ignoring a charge after cancellation confirmation
If a charge appears on your card after you have received written cancellation confirmation from Buildbox, contact your bank immediately and dispute the charge. Provide your cancellation confirmation email as evidence. Do not wait or assume the charge will be reversed automatically. Banks need evidence to process disputes.
When to escalate to the ministry of domestic trade and consumer affairs
If Buildbox refuses to honour your cancellation request or continues to charge you after confirming cancellation, you have the right to lodge a formal complaint with Malaysia's consumer protection authority.
Steps to file a complaint with the MDTCA
Contact the Ministry of Domestic Trade and Consumer Affairs if Buildbox does not respond to your cancellation request within 14 days or if charges continue after confirmation. You can file a complaint online through the MDTCA website or visit a regional office in person. Provide the following evidence:
- Copies of all emails sent to Buildbox requesting cancellation
- Buildbox's response or lack of response (with dates)
- Screenshots of your account plan and renewal date
- Bank statements showing charges after your cancellation date
- Any cancellation confirmation email from Buildbox
The MDTCA investigates complaints under the Consumer Protection Act 1999 and can order Buildbox to issue a refund and cease further billing. The process typically takes 4 to 8 weeks.
Cancellation checklist for malaysian users
Use this checklist to ensure you complete every step correctly and protect your rights.
| Action | Completed | Notes |
|---|---|---|
| Screenshot your account plan and renewal date | [ ] | Save as image file with today's date |
| Export all game projects and assets | [ ] | Check Buildbox export options; verify files saved locally |
| Check if subscribed via App Store or Google Play | [ ] | Log into both accounts; cancel app store subscriptions separately if present |
| Send cancellation email to [email protected] | [ ] | Subject: "Subscription Cancellation Request"; include account email and renewal date |
| Save cancellation confirmation email from Buildbox | [ ] | Download or forward to yourself; keep for 12 months |
| Check bank statement on renewal date for any charge | [ ] | Dispute any charge with your bank if it appears |
Comparison: cancel vs. keep your Buildbox subscription
Before you cancel, consider whether keeping Buildbox might still serve your needs. The following table compares the costs and benefits of cancelling against continuing your subscription.
| Factor | Cancel now | Keep subscription |
|---|---|---|
| Monthly cost (Plus plan) | RM0 after cancellation | RM66 every month |
| Active game projects | Lose access after current cycle ends | Retain access as long as you pay |
| Export access | Must export before cancellation deadline | Can export anytime while subscribed |
| Data retention | Account deleted within 30 days (estimated) | Buildbox retains your data while active |
| Re-subscription cost | Must pay full price to restart | N/A; no restart needed |
| Best for | Users who completed their project or do not need the platform | Active developers working on multiple games |
How yafee helps you cancel subscriptions safely
Yafee specializes in helping Malaysian consumers understand their rights and navigate subscription cancellations. Our guides cover every major software platform, game development service, and digital subscription offered in Malaysia. Yafee's legal-grade resources are written by contract law specialists who cite the Consumer Protection Act 1999 and current Malaysian consumer authority requirements.
If you have cancelled Buildbox and want to cancel other subscriptions, Yafee maintains guides for dozens of platforms, from streaming services to productivity software. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their legal protections under Malaysian law. Visit Yafee.com to explore cancellation guides for other services.
Contact information and next steps
To cancel your Buildbox subscription or request account deletion, contact the following address:
Buildbox support
Email: [email protected]
Subject line: "Subscription Cancellation Request" or "Account Deletion Request"
Expected response time: 3 to 7 business days
If Buildbox does not respond within 14 days or refuses to honour your cancellation, escalate your complaint to:
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Website: www.mdtcc.gov.my
Phone: +603 8000 8000
Online complaint form: Available at www.mdtcc.gov.my/consumer
Provide all email correspondence, cancellation confirmations, and bank statements showing charges. Keep records for at least 12 months. Yafee recommends saving cancellation confirmation emails indefinitely because subscription disputes can arise months after cancellation. Your legal protection under the Consumer Protection Act 1999 remains valid for up to 6 years if a dispute arises.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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