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Cancel Blackbox Ai: The Right Way
How to cancel Blackbox AI in malaysia and protect your refund rights
What Blackbox AI is and why malaysians are signing up
Blackbox AI is a subscription-based software service built for developers, coders, and technical teams who need AI-powered assistance within their workflow. The service integrates directly into code editors, chat interfaces, and automation tools, offering real-time code suggestions, debugging help, and AI agent features across more than 35 integrated development environments (IDEs).
In Malaysia, Blackbox AI charges in three paid tiers: RM45.00 per month for the Pro plan, RM90.00 per month for Pro Plus, and RM180.00 per month for Pro Max. Each tier unlocks different usage limits, team collaboration features, and access to advanced models. The service operates on a recurring subscription model with monthly and annual billing options, meaning charges renew automatically unless you cancel before your renewal date arrives.
The three pricing tiers explained
The Pro plan at RM45.00 monthly is designed for individual developers. You receive unlimited agent requests, access to all chat models, and a voice agent feature. Pro Plus at RM90.00 monthly adds multi-agent execution, an App Builder tool, coding agent support across extended IDE coverage, and a remote agent capability. Pro Max at RM180.00 monthly is positioned for team use and includes centralised billing, team collaboration controls, and advanced security features.
For Malaysian users, the practical cost compounds quickly if you maintain multiple seats or forget to cancel before renewal. Yafee's research has identified that many users in Malaysia face confusion around the renewal process, particularly because Blackbox AI provides no dedicated local cancellation hotline and minimal Malay-language support.
How Blackbox AI handles billing and data in malaysia
Blackbox AI operates under a single global Terms of Service, with no Malaysia-specific cancellation process, Malay-language billing interface, or local customer support team. Support is handled exclusively by email at [email protected], and billing documentation is available through the help centre at docs.blackbox.chat. Pricing is listed in US dollars on the main website but converted to Malaysian Ringgit at the rates shown above.
The Terms of Service stipulate that subscriptions renew automatically at the end of each billing cycle unless you submit a cancellation request at least 24 hours before your renewal date. Once fees are processed, they are non-refundable-even if you cancel immediately after being charged. Yafee advises Malaysian users to note their exact renewal date before taking action, as missing this window by even one hour will trigger a full charge for the next billing cycle.
Your consumer rights under malaysian law
Your right to cancel a subscription service in Malaysia is protected under the Consumer Protection Act 1999, a statute administered and enforced by the Ministry of Domestic Trade and Consumer Affairs (MDTCA). This law grants you the right to terminate a contract for services supplied on a recurring basis, provided you follow the supplier's stated cancellation procedure.
What the consumer protection act 1999 guarantees
Section 12 of the Consumer Protection Act 1999 requires that any supplier of a service must clearly display the terms and conditions of the supply, including the method and timeline for cancellation. Blackbox AI's Terms of Service state a 24-hour cancellation notice period, which satisfies this requirement. You have the right to cancel without penalty if you follow this procedure before your renewal date.
Furthermore, Section 52 of the Act protects you from unfair contract terms. If Blackbox AI charges your account after you have submitted a valid cancellation request and can prove you did so within the required timeframe, you are entitled to request a refund. In accordance with the Act, the burden of proving you received notice of the cancellation falls on the company, not on you.
Your legal position: what happens if Blackbox AI continues billing
If you submit a valid cancellation request before your renewal date and Blackbox AI continues to charge your account, you have the right to:
- Request a full refund of the disputed charge within 30 days of discovering the unauthorized transaction
- Ask your bank or payment provider to reverse the charge (chargeback)
- File a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at [email protected]
- Escalate to the Consumer Tribunal if Blackbox AI refuses your refund request
Yafee emphasizes that you do not need to accept the "non-refundable fee" clause if it contradicts the cancellation procedure. Under Malaysian consumer law, a company cannot collect a fee after you have formally cancelled, regardless of what the Terms say about refunds.
How to cancel Blackbox AI: step-by-step procedure
Cancellation of Blackbox AI depends on which platform you used to subscribe. You may have signed up directly on the Blackbox AI website, through the Apple App Store, through Google Play, or via a team billing account. Each method requires a different cancellation route.
Step 1: locate your account and next renewal date
- Log into your Blackbox AI account at blackbox.ai
- Navigate to your account settings or billing section (usually accessible from your profile icon in the top-right corner)
- Open the billing or subscription tab and write down:
- Your current plan name (Pro, Pro Plus, or Pro Max)
- Your next renewal date
- The amount charged on your last invoice (RM45.00, RM90.00, or RM180.00)
- Your subscription ID or order number
- Take a screenshot of this page for your records
This information is essential because it proves your subscription status and gives you evidence of the renewal date you must meet to cancel before charges apply. Yafee strongly recommends capturing this data immediately, as it forms the legal foundation of your cancellation claim.
Step 2: export your data before submitting cancellation
- Download or copy any saved code snippets, chat histories, or project outputs you wish to keep
- Use Blackbox AI's export function if available, or manually copy content from your dashboard
- Save these files to your local device or cloud storage
According to Blackbox AI's Terms of Service, user data is retained for 30 days after cancellation and then permanently deleted from the company's servers. If you do not export your work before cancelling, you will lose access to it within one month.
Step 3: submit your cancellation request (direct web subscription)
If you subscribed directly on blackbox.ai using a credit or debit card:
- Log into your Blackbox AI account
- Go to your billing or subscription settings
- Look for a "Cancel subscription" button or link (this is typically located on the billing page under your current plan details)
- Click the cancel button and follow the on-screen prompts
- You may be asked to provide feedback on why you are leaving; this is optional
- Confirm the cancellation when prompted
- You will receive a confirmation email at the address associated with your account
- Screenshot the confirmation email and the confirmation page for your records
The cancellation must be submitted at least 24 hours before your renewal date. If your renewal is scheduled for 15 March, you must cancel by 14 March at 11:59 PM. If you cancel after this time, you will be charged for the next month.
Step 4: submit cancellation via email (if web cancellation fails)
If you cannot locate a cancel button on the website or the cancellation tool does not work, contact Blackbox AI directly by email:
- Send an email to [email protected] with the subject line "Cancellation Request - [Your Email Address]"
- Include the following information in the email body:
- Your full name
- Your registered email address (the one linked to your Blackbox AI account)
- Your subscription ID or order number
- Your current plan name and renewal date
- A clear statement: "I request immediate cancellation of my subscription effective [date], before my next renewal on [renewal date]"
- A copy of your billing screenshot or last invoice
- Send the email at least 24 hours before your renewal date
- Keep the email and any receipt or reply from Blackbox AI
Yafee advises Malaysian users to send cancellation emails by registered email or screenshot the send confirmation, as this creates a time-stamped proof of your request. In accordance with consumer protection guidelines, Blackbox AI must respond to your email within 7 working days to confirm the cancellation.
Step 5: cancel via apple app store (iOS subscriptions)
If you subscribed to Blackbox AI through the Apple App Store:
- Open the Apple App Store app on your iPhone or iPad
- Tap the profile icon in the top-right corner
- Select "Subscriptions"
- Find "Blackbox AI" in the list of active subscriptions
- Tap on Blackbox AI and select "Cancel Subscription"
- Confirm the cancellation when prompted
- Apple will send you a cancellation confirmation email
When you cancel through Apple, your subscription remains active until the end of your current billing period. You retain access to Blackbox AI until your renewal date, after which you will be locked out. Apple does not charge a cancellation fee, and the cancellation takes effect immediately in your App Store account.
Step 6: cancel via google play (Android subscriptions)
If you subscribed through Google Play:
- Open the Google Play app on your Android device
- Tap the profile icon in the top-right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find "Blackbox AI" in your active subscriptions list
- Tap on Blackbox AI and select "Cancel subscription"
- Follow the on-screen prompts to confirm
- Google will send you a cancellation confirmation email
Like Apple, Google Play processes cancellations immediately, and you retain access until your renewal date. No additional fee is charged for cancelling through Google Play.
Step 7: confirm cancellation in your account
- Wait 24 to 48 hours after submitting your cancellation request
- Log back into your Blackbox AI account
- Check your billing section; it should now display "No active subscription" or "Subscription cancelled"
- Check your email for a cancellation confirmation from Blackbox AI or Apple/Google
- If you do not see a cancellation notice within 48 hours, send a follow-up email to [email protected] asking for confirmation
This verification step is crucial. If the cancellation status does not change in your account, you risk being charged again at renewal. Consequently, do not assume the cancellation is complete until you see the confirmation in writing.
What happens after you cancel Blackbox AI
Cancellation of your Blackbox AI subscription does not happen instantly. You will retain full access to the service until the end of your current billing cycle (your renewal date). Once that date passes, your account will be downgraded to a free tier with limited or no access to paid features.
Access and data retention after cancellation
In the 30 days following the end of your subscription, Blackbox AI retains your account data, saved chats, code snippets, and project files. After 30 days, the company permanently deletes all user data from its servers. If you have cancelled and wish to preserve your work, you must export it within this 30-day window.
You may re-subscribe to Blackbox AI at any time by logging back into your account and selecting a new plan. The company will not charge you a re-subscription fee, and your account history will be restored if you subscribe within 30 days of cancellation.
Check for unauthorized charges after cancellation
- On your renewal date (the date your subscription was scheduled to end), check your bank statement or credit card account
- Verify that no charge from Blackbox AI appears on that date
- Repeat this check for the following two billing cycles to ensure no recurring charges resume
- If you see a charge after cancellation, contact your bank immediately and file a chargeback
- Simultaneously, email [email protected] with your cancellation confirmation and the unauthorized charge, demanding a refund
Many Malaysian users report that cancellations do not always take effect on the first attempt. Yafee recommends monitoring your account for at least 60 days after cancellation to catch any accidental re-billing before it becomes a larger problem.
Refund policy and how to claim a refund
Blackbox AI's Terms of Service state that subscription fees are non-refundable once charged. However, this clause does not override your rights under Malaysian consumer law, particularly when a charge occurs after you have submitted a valid cancellation request.
When you are entitled to a refund
You have the right to request a refund in the following situations:
- You submitted a cancellation request at least 24 hours before your renewal date, but Blackbox AI charged you anyway
- You cancelled through Apple App Store or Google Play, but the web platform still charged you
- You were charged multiple times for a single billing cycle
- The service was unavailable or did not function as described during your billing period
- You cancelled within the first 14 days of subscription (under the distance contracting rule, if the service was sold remotely)
How to request a refund from Blackbox AI
- Gather evidence:
- Your cancellation confirmation email or screenshot
- Your bank statement showing the charge date
- A screenshot of your billing page showing the cancellation status
- Any correspondence with Blackbox AI about the cancellation
- Send a formal refund request email to [email protected] with the subject line "Refund Request - Unauthorized Charge on [Date]"
- Include all evidence and explain why you believe you are entitled to a refund
- Request a response within 7 working days
- Keep a copy of your email and any reply
Blackbox AI is required by the Consumer Protection Act 1999 to respond to refund requests within 14 days. If the company refuses your request or does not respond, you may escalate to the Ministry of Domestic Trade and Consumer Affairs.
How to escalate your refund claim to the MDTCA
- If Blackbox AI refuses your refund, send a formal complaint to the Ministry of Domestic Trade and Consumer Affairs at [email protected]
- Include:
- Your full name and contact details
- Your Blackbox AI subscription ID
- Your cancellation confirmation and the disputed charge
- All correspondence with Blackbox AI
- A clear description of the problem and why you believe you are owed a refund
- The MDTCA will investigate and may issue a directive for Blackbox AI to refund your account
- If the company still refuses, you may file a claim in the Consumer Tribunal for recovery of the disputed amount plus costs
Yafee emphasizes that the Consumer Tribunal is a low-cost, accessible forum for Malaysian consumers, and filing a claim does not require a lawyer. The tribunal can award refunds up to RM50,000, and legal proceedings are typically resolved within 3 to 6 months.
Pricing table and plan comparison
The following table summarizes Blackbox AI's pricing tiers and helps you decide whether to cancel:
| Plan | Monthly cost (MYR) | Best for | Key features | Cancel if |
|---|---|---|---|---|
| Pro | RM45.00 | Individual developers | Unlimited agent requests, all chat models, voice agent | You rarely use AI coding assistance or want to try free alternatives |
| Pro Plus | RM90.00 | Active development teams | Multi-agent execution, App Builder, 35+ IDE support, remote agent | Your team does not need advanced automation or collaboration tools |
| Pro Max | RM180.00 | Enterprise teams | Centralised billing, team controls, advanced security, priority support | You manage only one team member or security is not a concern |
Common mistakes malaysian users make when cancelling
Cancelling a subscription should be straightforward, but Blackbox AI's lack of a dedicated Malaysian support team and visible cancellation controls has led many users into traps. The good news is that these mistakes are easily avoided if you understand them in advance.
Mistake 1: missing the 24-hour cancellation window
Blackbox AI requires cancellation at least 24 hours before your renewal date. If your renewal is scheduled for 15 March at 00:00, you must submit cancellation by 14 March at 23:59. If you cancel on 15 March, you will be charged. Many users assume they can cancel on the day they are charged, only to discover they have already been billed.
Write your renewal date on a calendar or set a phone reminder for 48 hours before renewal. This gives you a safety margin and ensures you do not miss the deadline.
Mistake 2: assuming cancellation is complete without confirmation
Users often assume that submitting a cancellation request means the subscription is cancelled. In reality, cancellation is not final until you see written confirmation. Some users submit a cancellation email to [email protected] and never follow up, then discover they were charged because the email was not processed.
Always wait for a confirmation email and verify in your account settings that your subscription status has changed. If you do not receive confirmation within 48 hours, send a follow-up email asking for proof that your request was received and processed.
Mistake 3: cancelling on one platform but not others
If you have subscribed through both the Blackbox AI website and the Apple App Store, you must cancel on both platforms separately. Cancelling on the website does not cancel your App Store subscription, and vice versa. Consequently, you may be charged twice if you fail to cancel on all platforms.
Before cancelling, check your billing on the website, Apple App Store, and Google Play to identify all active subscriptions. Cancel each one separately and obtain confirmation from each platform.
Mistake 4: not exporting data before cancellation
Blackbox AI deletes all user data 30 days after cancellation. If you do not export your work before cancelling, you lose access to your saved code, chats, and project files permanently. This is particularly problematic if you have used Blackbox AI to generate important code or documentation that you did not copy to your local device.
Download all your work before submitting a cancellation request. If you accidentally cancel without exporting, contact [email protected] within 30 days to request a manual export of your data.
Mistake 5: ignoring unauthorized charges after cancellation
Some users cancel successfully but then fail to monitor their bank statements. Unauthorized charges can resume weeks or months later due to system errors or account recovery. If you do not notice the charge within 30 days, you may lose the right to dispute it through your bank.
Check your bank statement on your renewal date and for two months afterward. If an unexpected charge appears, contact your bank immediately and file a chargeback. Simultaneously, email Blackbox AI demanding a refund.
Timeline: what to expect from cancellation to refund
The following timeline outlines the typical sequence of events when you cancel Blackbox AI in Malaysia:
| Time frame | What happens | Your action |
|---|---|---|
| Immediately (within 1 hour) | You submit cancellation request via web, email, or app | Take a screenshot and note the time |
| Within 24 hours | Blackbox AI sends confirmation email (may be in spam folder) | Check spam/junk folder, screenshot confirmation |
| 24 to 48 hours | Account settings update to show "Subscription cancelled" | Log in and verify cancellation status |
| On your renewal date | No charge appears on your bank statement | Check your bank account and confirm no debit occurred |
| Within 7 days (if disputing) | You contact Blackbox AI requesting a refund for unauthorized charge | Email [email protected] with evidence |
| Within 14 days | Blackbox AI must respond to refund request | If refused, escalate to MDTCA |
How yafee can help you cancel with confidence
Cancelling Blackbox AI in Malaysia requires understanding both the service's terms and your consumer rights under Malaysian law. Yafee is a comprehensive contract and subscription cancellation platform that helps Malaysian consumers navigate exactly these situations.
Yafee provides verified cancellation addresses, step-by-step guides for every subscription service, and template emails you can customize and send directly to the company. When you use Yafee to cancel Blackbox AI, you gain access to the most up-to-date contact details for Blackbox AI's support team, evidence templates that strengthen your refund claim, and guidance on escalating to the Ministry of Domestic Trade and Consumer Affairs if the company refuses your request.
Furthermore, Yafee maintains a database of user reports on cancellation issues, so you can see whether other Malaysian users have encountered problems with Blackbox AI and learn how they resolved them. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and assert their rights under Malaysian consumer law.
To cancel Blackbox AI through Yafee, visit yafee.com, search for "Blackbox AI Malaysia", and follow the guided cancellation workflow. Yafee will generate a personalized cancellation email, track your confirmation, and store all your evidence in a secure, time-stamped folder for future reference.
Contact details for Blackbox AI in malaysia
Blackbox AI's parent company, Blackbox BI Consultancy Sdn. Bhd., is registered in Klang, Selangor. The following address is the only confirmed Malaysian business address on record:
Blackbox BI Consultancy Sdn. Bhd.
No. 11, Jalan Astana 5/KU2
Bandar Bukit Raja
41050 Klang, Selangor Darul Ehsan
Malaysia
Email support: [email protected]
Help and documentation: docs.blackbox.chat
Website: blackbox.ai
Note that Blackbox AI does not publish a customer service phone number in Malaysia and does not operate a live chat support channel. All cancellation requests must be submitted via the website, email, or app platforms. If you require escalation, contact the Ministry of Domestic Trade and Consumer Affairs at [email protected].
Summary and final steps
Cancelling Blackbox AI in Malaysia is a straightforward process when you follow the correct procedural steps and understand your rights under the Consumer Protection Act 1999. Your main obligations are to submit your cancellation request at least 24 hours before your renewal date, to export any data you wish to keep, and to verify in writing that your cancellation has been processed.
If Blackbox AI continues to charge you after you have cancelled, you are entitled to demand a refund. The Consumer Protection Act 1999 prohibits companies from collecting fees after cancellation, regardless of the terms you agreed to. If Blackbox AI refuses, the Ministry of Domestic Trade and Consumer Affairs and the Consumer Tribunal are available at no cost to enforce your rights.
Use the checklist below before you cancel to ensure you have covered all necessary steps:
- Write down your next renewal date and plan name
- Take a screenshot of your current billing page
- Export all saved code, chats, and project files to your local device
- Check whether you subscribed on the website, Apple App Store, or Google Play (and cancel on all platforms if applicable)
- Submit your cancellation request at least 24 hours before renewal
- Save the confirmation email and screenshot the confirmation page
- Log back in 24 to 48 hours later and verify that your subscription status shows "cancelled"
- Check your bank statement on your renewal date to confirm no charge was applied
- Monitor your account for two months to detect any unauthorized re-billing
- If charged after cancellation, contact your bank and file a chargeback immediately
- Send a refund request to [email protected] with all evidence attached
- If Blackbox AI refuses, file a complaint with the MDTCA at [email protected]
Yafee has helped thousands of consumers in Malaysia cancel software subscriptions, recover disputed charges, and understand their rights when companies fail to process cancellations correctly. Whether you are cancelling Blackbox AI today or preparing to cancel another service in the future, Yafee provides the verified contact details, template communications, and legal guidance you need to succeed. Visit yafee.com now to start your cancellation and take control of your subscriptions.
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