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Cancel Beamaze: Step-by-Step Guide
How to cancel Beamaze subscription in malaysia: legal rights and step-by-step guide
What Beamaze is and why you might want to cancel
Beamaze is a subscription-based software service that offers premium digital content access through a monthly membership model. You likely subscribed either directly via the Beamaze website or through a mobile app platform such as the Apple App Store or Google Play Store. The service operates on automatic renewal, meaning your subscription charges continue each month unless you actively cancel before your renewal date.
Many Malaysian users find themselves wanting to cancel for straightforward reasons: the trial period ended and charges began without clear reminder, you no longer use the premium features, or you discovered competing services that better suit your needs. Whatever your reason, your right to cancel is protected under Malaysian consumer law, and Yafee is here to walk you through the exact process so you avoid unexpected charges.
What you are actually paying for
According to Beamaze's Terms of Service, your Monthly Premium Membership grants you access to premium content during your active billing cycle. The service includes a 5-day free trial, after which automatic renewal kicks in and your card or app store account is charged monthly unless you cancel beforehand. No minimum commitment period is stated in the available Terms, which means you hold the right to cancel at any point, provided you do so before your next renewal date to avoid the next charge.
Why Beamaze lacks visible contact details in malaysia
A key frustration for Malaysian users is that Beamaze does not publish a local office address, phone line, or live-chat support. The only official contact method listed is email at [email protected]. This does not weaken your legal position, but it does mean you must be extra diligent with documentation. Save screenshots, receipts, and dated records of every communication. Yafee recommends treating Beamaze as an online-only cancellation case and keeping hard copies of your proof in case a dispute arises with your bank or app store.
Your legal rights when cancelling Beamaze in malaysia
Malaysian consumer law gives you explicit protections when cancelling a subscription service, and understanding those rights ensures Beamaze cannot ignore your request.
Consumer protection act 1999 and unfair contract terms
The primary legal framework governing your Beamaze subscription in Malaysia is the Consumer Protection Act 1999 (CPA 1999). Under this Act, any contract term that automatically renews a subscription or delays cancellation without clear, conspicuous notice is considered unfair. Specifically, Section 24 of the CPA 1999 states that traders must not include unfair terms that create significant imbalance in the parties' rights and obligations to the consumer's detriment.
For subscription services, this means Beamaze must:
- Clearly disclose the auto-renewal terms before you pay
- Provide an easy, cost-free cancellation method
- Not require you to call or visit an office if online subscription was possible
- Honor cancellation requests promptly and confirm them in writing
If Beamaze breaches any of these duties, you can lodge a complaint with the enforcement body responsible for consumer protection in Malaysia.
Your legal position on refunds and post-cancellation access
Under the CPA 1999 and the Distance Contracts Regulations (where applicable for online subscriptions), you have a statutory right to cancel within a reasonable period without penalty. However, subscription refunds are typically limited to unused future months rather than retroactive refunds for months already consumed. Beamaze's Terms state that after cancellation, your premium access continues until the end of your current billing cycle. This is lawful and standard practice, meaning you do not receive a refund for the current period, only future charges are stopped.
If Beamaze charges you after you have cancelled, or if they ignore a documented cancellation request, you have the right to request a chargeback through your card issuer or app store, and to escalate a formal complaint to the Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup (KPDN) or the Tribunal Tindakan Pengguna (Tribunal for Consumer Action) if the company fails to respond within a reasonable timeframe.
Step-by-step cancellation methods for Beamaze
Your cancellation route depends on where you originally subscribed. Yafee recommends identifying your subscription platform first, then following the corresponding steps below to ensure your cancellation is processed correctly.
Cancel through the Beamaze website account
If you signed up directly on the Beamaze website using your email and payment card, use this method.
- Open your web browser and navigate to the Beamaze membership page at https://beamaze.net/membership.html (or log in at https://beamaze.net if that link changes).
- Enter your email address and password to access your account dashboard.
- If you have forgotten your password, click "Forgot password" and follow the reset instructions sent to your registered email.
- Locate the "Membership" or "Subscription" section within your account settings.
- This section displays your current plan, renewal date, and payment method.
- Look for a "Cancel Subscription" or "Manage Plan" button and click it.
- Beamaze may ask you to confirm the cancellation or offer a discount to retain your business; you are under no obligation to accept any offer.
- Follow the final confirmation prompt and screenshot the cancellation confirmation page.
- The confirmation should display a cancellation date or reference number.
- Send an email to [email protected] immediately after completing the online cancellation, stating:
- "I have cancelled my Beamaze subscription via the website on [date]. My account is [your email]. Please confirm receipt and provide a cancellation reference number."
- Attach a screenshot of the cancellation confirmation page to this email.
Cancel a Beamaze subscription purchased through the apple app store (iOS)
If you subscribed via an iPhone or iPad, your subscription is managed through your Apple ID account, not directly through Beamaze.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to open your Apple ID profile.
- If you do not see your name, you are not logged into an Apple ID; sign in first.
- Select "Subscriptions" from the menu.
- This displays all active subscriptions linked to your Apple ID.
- Find "Beamaze" in the list and tap it.
- If Beamaze does not appear, it may already be cancelled or you may have subscribed through a different Apple ID.
- Tap "Cancel Subscription" and confirm the cancellation.
- Apple will ask if you want to keep or cancel; select "Cancel" and confirm.
- Take a screenshot showing that Beamaze is no longer listed under active subscriptions or now shows a "Cancelled" status.
- Email [email protected] with the screenshot and write:
- "I have cancelled my Beamaze subscription through the Apple App Store on [date]. The subscription was linked to the Apple ID [your Apple email]. Please confirm receipt and that no further charges will occur."
Cancel a Beamaze subscription purchased through google play store (Android)
If you subscribed via an Android phone or tablet, Google Play Store manages your subscription independently of Beamaze.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions" (the exact wording may vary by region).
- You may need to scroll down to find this option.
- Locate and tap "Beamaze" in your active subscriptions list.
- Tap "Cancel subscription" and select a reason for cancellation (optional but helpful for feedback).
- Google Play will show your final billing date; note this.
- Confirm the cancellation by tapping "Cancel subscription" again.
- Google Play will send a cancellation confirmation email to your registered Google account.
- Screenshot the confirmation page showing that Beamaze is no longer active.
- Forward this screenshot to [email protected] and state:
- "I have cancelled my Beamaze subscription through Google Play Store on [date]. The subscription was linked to [your Google account email]. Please confirm that no further charges will occur after [final billing date]."
Cancel by emailing Beamaze directly if the above methods fail
If you cannot access your account, the cancellation button does not appear, or your app store cancellation does not prevent a charge, email [email protected] directly.
- Compose a clear, dated email with the subject line: "Subscription Cancellation Request-[Your Email/Account Name]".
- In the body, include:
- Your full name and the email address registered with Beamaze
- Your subscription renewal date (if you know it)
- The date you are requesting cancellation
- A clear statement: "I request immediate cancellation of my Beamaze subscription, effective immediately. Please do not charge my account for any further renewal."
- Any payment receipt or order confirmation number if you have it
- Attach screenshots of:
- Your Beamaze account membership page showing the active subscription
- Any app store receipt if applicable
- Your payment statement showing the charge(s)
- Send the email and wait 5 working days for a response.
- If Beamaze does not respond or refuses to cancel, escalate to your bank or app store (see "Refunds and payment disputes" below).
What happens after you cancel Beamaze
Cancellation does not end your access immediately; instead, it stops future charges while allowing you to use premium features until your current billing cycle ends.
Access and data after cancellation
After you cancel, Beamaze typically allows you to access premium content until the last day of your current paid month. For example, if you cancel on 15 March and your renewal date was 30 March, your access continues until 30 March, then reverts to free (if a free tier exists) or terminates completely on 31 March.
Beamaze does not clearly specify in its Terms how long user data is retained after cancellation. To be safe, Yafee recommends exporting or saving any content, preferences, or account data you wish to keep before your final access date. Log in during the final week and download or screenshot anything important.
Monitoring your card and app store for further charges
After cancellation, monitor your bank statement and app store billing for at least two full billing cycles. If a charge appears after your cancellation date, this indicates Beamaze failed to process your request. Document the charge with a screenshot and proceed to the refund section below.
Refunds and handling payment disputes
Subscription refunds are limited under Malaysian consumer law, but you have recourse if Beamaze charges you after a confirmed cancellation.
Refund eligibility for used subscription months
You are generally not entitled to a refund for the current month you are cancelling within, because you have had access to premium content during that period. However, if you cancel and Beamaze charges you for a month after your cancellation date, that charge is unauthorized and must be refunded in full.
Disputing unauthorized charges with your bank
If Beamaze charges you after cancellation and does not reverse the charge within 7 days of your cancellation request, contact your bank immediately.
- Call your bank's fraud or dispute department using the number on the back of your card.
- Explain that you cancelled Beamaze but were charged afterward, and provide:
- The date of your cancellation request (email or screenshot)
- The unauthorized charge amount and date
- The Beamaze confirmation email or cancellation screenshot (if you have it)
- Request a chargeback or reversal of the unauthorized transaction.
- The bank will open a dispute investigation, typically lasting 15-30 days.
- Keep all evidence (emails, screenshots, statements) until the dispute is resolved.
Disputing charges through the apple app store or google play store
If the charge came through your app store account, file a dispute directly with Apple or Google instead of your bank.
For Apple: Visit https://reportaproblem.apple.com, sign in with your Apple ID, and select the Beamaze charge. Choose "Report a problem" and explain that you cancelled but were charged. Apple typically responds within 5-10 business days.
For Google: Open Google Play Store, tap your profile icon, select "Payments and subscriptions," find the Beamaze charge, and tap "Report a problem." Provide the same explanation and attach your cancellation screenshot.
Common mistakes when cancelling Beamaze
Cancelling a subscription is straightforward if you follow the correct steps, and the mistakes below are entirely avoidable with a little care.
Assuming your cancellation is automatic or immediate
Many users believe that deleting the Beamaze app or closing their account page is the same as cancellation. It is not. Deleting the app simply removes it from your device; your subscription remains active and will charge on renewal. Similarly, logging out does not cancel. You must use the explicit "Cancel Subscription" option within your account settings or app store management section. Always obtain and save a cancellation confirmation before considering it complete.
Missing the renewal date
Beamaze charges you on your renewal date, which is a fixed calendar date each month (for example, the 15th). If you cancel one day after renewal, you have been charged for the next month already. Check your current renewal date immediately. If it is within the next 48 hours and you have not yet cancelled, do so now. If you have already been charged for a month you did not want, see the refunds section above to request a chargeback.
Not documenting your cancellation
Screenshots are your proof. Without them, if Beamaze disputes your cancellation request or your bank questions a chargeback claim, you have no evidence. Take screenshots at every stage: your account membership page before cancellation, the cancellation confirmation page, your app store subscription status after cancellation, and any confirmation emails. Save these for at least six months.
Using weak or incorrect contact information
The only listed contact for Beamaze is [email protected]. Do not rely on social media, support ticket forms on third-party sites, or phone numbers you find via search; they may not reach Beamaze's actual support team. Always use the official email and send from the email address registered with your Beamaze account so support can identify you quickly.
Pricing and billing summary for Beamaze
The table below summarizes what Beamaze users pay and what is recoverable under Malaysian consumer law:
| Billing element | Details | Refundable? |
|---|---|---|
| Monthly Premium Membership | Recurring monthly charge; amount not clearly published on Beamaze website | No (if used in current period) |
| Free trial (5 days) | Complimentary access before first charge; no payment required | N/A |
| Automatic renewal | Subscription renews monthly on the same date unless cancelled | Yes (if charged after cancellation) |
| Unauthorized post-cancellation charge | Any charge after you have submitted a documented cancellation request | Yes (full refund) |
| Chargeback/dispute fee (bank-dependent) | Some banks charge a fee for opening a chargeback dispute | Varies by bank |
| Final month post-cancellation | Access continues through the end of the billing cycle after cancellation | No |
How yafee helps you cancel subscriptions
You are not alone in facing subscription confusion. Yafee is a legal resources platform that helps Malaysian consumers understand and execute cancellations safely. Yafee has helped thousands of consumers cancel recurring subscriptions by breaking down the legal framework and providing step-by-step guides tailored to each service and platform.
When you use a Yafee guide like this one, you benefit from:
- Clear citation of your rights under the Consumer Protection Act 1999
- Platform-specific instructions (web, iOS, Android) so you cancel correctly the first time
- Documentation templates and checklists to protect yourself if a dispute arises
- Escalation pathways to regulatory bodies and your bank
- Regular updates if Beamaze changes its cancellation process
Yafee also maintains a library of cancellation guides for other popular Malaysian subscriptions, so if you use multiple services, you can cancel each one with confidence.
Final checklist before and after cancellation
Use this checklist to ensure your Beamaze cancellation is complete and protected:
| Action | When | Completed? |
|---|---|---|
| Log in and check your renewal date | Before cancellation | [ ] |
| Screenshot your current membership page | Before cancellation | [ ] |
| Export or save any important account data | Before cancellation | [ ] |
| Submit cancellation via your account, app store, or email | At least 2 days before renewal | [ ] |
| Screenshot the cancellation confirmation page | Immediately after cancellation | [ ] |
| Save confirmation email from [email protected] (if received) | Within 5 days | [ ] |
| Monitor your bank statement for unauthorized charges | After renewal date (daily for 7 days) | [ ] |
| Contact your bank if a charge appears after cancellation | Within 24 hours of unauthorized charge | [ ] |
| File a complaint with KPDN if Beamaze ignores your cancellation | If no response in 14 days | [ ] |
Contact information and escalation routes
Use the contact details below if Beamaze refuses to cancel or you need to escalate:
Beamaze official contact
Email: [email protected]
There is no published Malaysian office address or phone number for Beamaze. Communicate exclusively via the official support email and retain copies of all correspondence.
Malaysian consumer protection authority
If Beamaze does not respond to your cancellation request within 14 days or refuses to honour it, lodge a formal complaint with the Kementerian Perdagangan Dalam Negeri dan Kos Sarahidup (Ministry of Domestic Trade and Cost of Living).
Website: https://www.kpdn.gov.my
Email: [email protected] (or check their website for the appropriate department email)
Phone: +60 3-8000 8000
Alternatively, file a complaint with the Tribunal Tindakan Pengguna (Consumer Claims Tribunal) if the disputed amount is below the tribunal's threshold (typically RM5,000).
Your bank or payment provider
If Beamaze charges you after a documented cancellation request, contact your card-issuing bank within 30 days to file a chargeback claim. Provide your cancellation email, screenshots, and proof of the unauthorized charge.
App store support
Apple Support: https://support.apple.com (search "Manage subscriptions" or "Report a problem")
Google Play Support: https://support.google.com/googleplay (search "Cancel subscription" or "Report a problem")
Both app stores have in-app dispute mechanisms and dedicated support teams for subscription refund claims.
Summary and next steps
Cancelling Beamaze in Malaysia is straightforward once you know where to cancel, when to do it, and what documentation to save. Your rights are protected under the Consumer Protection Act 1999, which requires Beamaze to honor cancellations promptly and stop charges immediately. Yafee has provided you with the legal framework, the exact steps for web, iOS, and Android cancellations, and the escalation pathways if Beamaze fails to comply.
Start now by identifying where you subscribed (web, iPhone, or Android), checking your renewal date, and taking screenshots of your current plan. Then follow the corresponding cancellation method above, confirm the cancellation with a screenshot, and monitor your next statement to ensure no charge appears. If one does, Yafee's refund section walks you through contacting your bank or app store for a chargeback.
Yafee has helped thousands of Malaysian consumers cancel unwanted subscriptions by demystifying the legal framework and providing clear, actionable steps. If you are still uncertain after reading this guide, contact [email protected] directly with the email template provided in the "Cancel by emailing Beamaze directly" section, and keep a copy for your records. You have the law on your side, and you have the tools to enforce it.