Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Alltrails, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Alltrails in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Alltrails
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Alltrails subscription with zero hassle
1
Fill in the form
Give us your details and those of your Alltrails subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Alltrails. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Alltrails refuses your cancellation.
Frequently asked questions
Cancel Alltrails: The Right Way
How to cancel AllTrails in malaysia and stop automatic renewal charges
What AllTrails is and why malaysians sign up
AllTrails is a trail discovery and outdoor navigation platform that operates on a freemium model, offering both free and paid subscription tiers. You can browse trails at no cost using the Base tier, then upgrade to paid plans-Plus or Peak-both billed annually. The service provides a 7-day free trial for paid plans, and that trial automatically converts to a paid subscription unless you cancel before the trial period ends, according to the service terms published at alltrails.com.
Many Malaysian users discover too late that AllTrails uses automatic renewal. Your subscription renews automatically on your renewal date unless you actively disable this feature beforehand. This design has frustrated users who assumed their trial would simply expire, only to find a charge appear on their next billing cycle. At Yafee, we help you navigate this exact situation with clarity and precision.
What you pay for and pricing in malaysia
AllTrails' paid value centres on advanced planning, offline mapping, and navigation tools rather than basic trail browsing. The Plus tier grants you offline access, route planning, and enhanced mapping features. The Peak tier adds higher-level tools and advanced features. Pricing for Malaysia-based users stands at approximately RM170 per year for Plus and RM378 per year for Peak (converted from USD pricing on alltrails.com).
This price gap matters if you subscribed primarily for one specific feature. Some users report that features they expected in Plus are actually locked behind the Peak tier. Before you cancel, verify which plan you currently hold so you understand exactly what you were paying for and whether you got the value you expected.
How AllTrails delivers service in malaysia
AllTrails operates across the web, iPhone, and Android in Malaysia. You can subscribe directly through the AllTrails website or through Apple App Store or Google Play. This choice of purchase method is critical because it determines where you must cancel. If you bought your subscription through Apple or Google, you cannot cancel properly from the AllTrails website alone-you must use the app store's cancellation process instead.
Customer support is available through the Help Center at support.alltrails.com/hc/en-us, live chat, email at [email protected], and phone at +1 (415) 418-3506. Support hours are not clearly stated on the website. Many users report that phone support operates in English only, which may be inconvenient for some Malaysian speakers. For the most reliable assistance, use email or the Help Center, as these channels typically provide documentation that supports your cancellation record.
Your legal position under malaysian consumer law
Your right to cancel an automatic subscription is protected under the Consumer Protection Act 1999 (Act 599), Malaysia's primary consumer protection legislation. The Act requires that you receive clear information about subscription renewal terms before you are charged, and it gives you the explicit right to cancel automatic subscription arrangements.
Specifically, the Act mandates that companies provide transparent terms for auto-renewal, including the renewal date, the amount you will be charged, and the method to cancel. If AllTrails failed to present these terms clearly before your trial ended, you have grounds to dispute any charge and request a refund. The Malaysian Communications and Multimedia Content Forum (Forum), operated under the Multimedia Development Corporation, and the Domestic Trade and Consumer Affairs Ministry handle consumer complaints if AllTrails does not respond to your cancellation request within 14 days.
Yafee recommends you document every step of your cancellation attempt, including screenshots of your account settings and any confirmation messages. This documentation becomes critical if you need to escalate your complaint to the authorities. The Consumer Protection Act 1999 requires companies to process cancellations promptly and refund you for any charges incurred after your cancellation request, provided you cancelled before the renewal date.
Methods to cancel AllTrails by platform
AllTrails offers three distinct cancellation pathways depending on where you purchased your subscription, and using the correct method is essential to ensure your cancellation is processed.
Where you bought matters: identify your purchase platform first
Log into your AllTrails account and check your Account Settings or subscription confirmation email. Your purchase receipt will show whether you subscribed through AllTrails.com, Apple App Store, or Google Play. This single decision determines which cancellation steps you follow. If you skip this step and cancel in the wrong place, your subscription will continue to renew, and you will be charged again.
Take a screenshot of your current subscription status and save it to your device or email account. This screenshot serves as proof of your cancellation intent and protects you if AllTrails charges you after you have cancelled. Store your renewal date alongside this screenshot so you know the deadline by which your cancellation must take effect.
Cancellation through the AllTrails website (direct web subscriptions)
If you purchased directly on alltrails.com using your credit card, PayPal, or another payment method, you must cancel through the website itself.
- Log into your AllTrails account at alltrails.com using your email and password.
- Locate your profile image or avatar in the top right corner of the screen and move your cursor over it to reveal the dropdown menu.
- Select "Settings" from the dropdown menu.
- On the Settings page, find the "Account Settings" section in the left sidebar and look for "Manage Subscription" option.
- Click "Manage Subscription" to open your subscription details.
- Locate the "Auto-Renewal" or "Automatic Renewal" toggle and click it to turn off automatic renewal.
- Follow any on-screen prompts to confirm your cancellation request.
- Look for a confirmation message stating that auto-renewal has been disabled and note the date it displays.
- Refresh the page and return to Manage Subscription to verify that the renewal toggle now shows as "off" or "disabled".
- Take a final screenshot showing the disabled renewal status and save it with today's date.
This method works fastest for users who subscribed on the web. The entire process takes less than five minutes. After you complete these steps, your subscription will remain active until the current billing period ends, but you will not be charged again after that date.
Cancellation through apple app store (iPhone and iPad)
If you subscribed through Apple App Store on iPhone, iPad, or Mac, you must cancel within Apple's settings, not in the AllTrails app.
- Open the Settings app on your iPhone or iPad.
- Tap "Subscriptions" (or "iTunes & App Store" followed by your Apple ID and then "Subscriptions" on older iOS versions).
- Locate and tap "AllTrails" from your active subscriptions list.
- Tap "Cancel Subscription" or "Edit Subscription".
- Confirm your cancellation by tapping "Confirm" when prompted.
- Wait for Apple to display a confirmation screen stating your subscription has been cancelled and noting your final billing date.
- Screenshot this confirmation and save it immediately.
Apple processes these cancellations immediately, and you will receive a confirmation email from Apple at your registered email address within minutes. This email serves as your official cancellation receipt. If no email arrives within one hour, repeat the steps above and verify that "Cancel Subscription" no longer appears (indicating the subscription is already cancelled).
Cancellation through google play (Android devices)
If you bought your AllTrails subscription through Google Play on an Android phone or tablet, you must cancel through Google Play settings.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner and select "Payments and subscriptions".
- Tap "Subscriptions" to view your active subscription list.
- Select "AllTrails" from the list.
- Tap "Cancel subscription" and confirm any prompts that appear.
- Google Play will display a final confirmation with your cancellation effective date.
- Take a screenshot of this confirmation page and save it with the date.
Google processes cancellations within 24 hours, and you will receive a confirmation email from Google at your associated Gmail account. This email confirms that your subscription has ended and you will not be charged for the next billing period. Unlike Apple, Google allows a brief cancellation window during which you can reactivate your subscription if you change your mind.
Timeline and what to expect after cancellation
Understanding the timeline protects you from unexpected charges and clarifies what access you retain after you cancel.
Immediately after you cancel
Once you complete cancellation through any of the three methods above, your subscription does not end immediately. You retain full access to your AllTrails account and all paid features until your current billing period expires. If your renewal date is 15 March 2025, you can use Plus or Peak features right up until 14 March 2025 at 23:59. On 15 March, your account automatically downgrades to the free Base tier, and you lose access to offline maps, advanced route planning, and other paid features.
No refund is issued for the remaining days in your current billing period. The Consumer Protection Act 1999 only requires a refund if you cancel within 14 days of being charged and the charge was made without clear prior notice. After 14 days, the subscription fee is considered accepted and non-refundable under Malaysian law, unless AllTrails made a clear billing error or you can demonstrate that auto-renewal was not properly disclosed.
Access and data after your cancellation takes effect
When your paid subscription ends, you revert to the AllTrails Base tier. Your saved routes, liked trails, and profile data remain in your account indefinitely. However, you lose the ability to download offline maps and access advanced route-planning features. If you have offline maps stored on your device before cancellation, those maps remain accessible within the AllTrails app indefinitely, but you cannot download new maps after your subscription ends.
AllTrails' terms do not specify how long the company retains your account data after cancellation. To be safe, export or screenshot any routes, GPS data, or personal information that matters to you before your subscription ends. Yafee recommends taking these precautions at least one week before your renewal date so you have time to recover any data if something goes wrong.
Refunds and how to claim one if you were incorrectly charged
Obtaining a refund from AllTrails requires specific circumstances under Malaysian consumer law.
When you have a legal right to a refund
The Consumer Protection Act 1999 entitles you to a refund if any of the following apply:
- You cancelled your subscription within 14 days of being charged and AllTrails did not provide clear auto-renewal terms before charging you.
- You cancelled before your renewal date, but AllTrails charged you anyway after your cancellation was confirmed.
- You were charged twice for the same billing period due to a billing error on AllTrails' system.
- The free trial was not clearly described as auto-converting to a paid subscription, and you were charged without explicit consent.
How to claim a refund
Contact AllTrails' support team immediately after discovering an incorrect charge. Send an email to [email protected] with the following information:
- Your AllTrails account email address and username.
- The date you cancelled your subscription.
- Screenshot evidence of your cancellation (from your account settings, Apple, or Google Play).
- The date and amount of any charge that appeared after your cancellation.
- A clear statement: "I request a refund for the charge on [date] in the amount of [amount] because I cancelled my subscription on [date] before this charge was incurred."
AllTrails must respond to your refund request within 14 days under the Consumer Protection Act 1999. If the company refuses to refund you or does not respond within 14 days, escalate your complaint to the Domestic Trade and Consumer Affairs Ministry or file a complaint through the Forum online portal. You will need your cancellation screenshot and payment receipt to support your claim.
Yafee has helped thousands of users navigate refund disputes with subscription services by maintaining clear documentation of every cancellation step. Follow this same discipline with AllTrails, and you protect yourself completely.
Pricing table for AllTrails malaysia
| Plan | Features | Price (MYR) | Billing |
|---|---|---|---|
| Base (Free) | Trail browsing, basic map view | Free | Ongoing |
| Plus | Offline maps, route planning, advanced filtering | RM170 | Annual |
| Peak | All Plus features plus advanced GPS tracking, premium trails, priority support | RM378 | Annual |
| Note: Prices convert from USD approximately; exact MYR pricing may vary by payment method. Free trial: 7 days before auto-renewal (unless cancelled). | |||
Common cancellation mistakes and how to avoid them
Cancelling an automatic subscription feels straightforward until it is not, and most problems stem from a handful of avoidable errors. You are not alone if you have made one of these mistakes-countless Malaysian users have encountered the same traps. Yafee guides you past each one so you cancel with confidence.
Mistake 1: cancelling in the wrong location
The single most common error is cancelling your subscription in the AllTrails app or website when you actually purchased through Apple or Google. The app and website cancellation buttons do nothing if you subscribed via an app store-you must use Apple Settings or Google Play to cancel. Always verify your purchase method first by checking your confirmation email or reviewing your payment method in your AllTrails account. If you see "Purchased via Apple" or "Purchased via Google Play," stop immediately and follow the correct platform-specific cancellation steps above.
Mistake 2: assuming the free trial ends automatically
The free trial does not automatically expire. Instead, it automatically converts to a paid subscription at the end of the seven days unless you actively cancel the auto-renewal setting. Many users assume they only need to not use the app after day seven-this is incorrect. You must explicitly turn off auto-renewal within the AllTrails settings, Apple Settings, or Google Play, depending on where you subscribed. Set a phone reminder for day 5 of your trial so you have time to cancel before renewal kicks in.
Mistake 3: cancelling too close to the renewal date
Cancelling on your renewal date itself may be too late, depending on the time of day and your time zone. AllTrails renews subscriptions at various times throughout the day. If you cancel at 2:00 PM on your renewal date and AllTrails processes renewals at 1:00 PM, you will be charged before your cancellation takes effect. Cancel at least 24 hours before your renewal date to eliminate any risk. Yafee recommends cancelling one week before renewal to provide a substantial safety margin.
Mistake 4: not saving cancellation proof
If you do not take a screenshot of your cancellation confirmation, you have no evidence that you cancelled if a charge appears later. Screenshot the exact moment you see "Subscription Cancelled" or "Auto-Renewal Disabled." Also screenshot the page showing your account now has no active subscription. Save these files with the date in the filename so you can retrieve them quickly if you need to dispute a charge with AllTrails or escalate to the authorities.
Mistake 5: relying only on email confirmation
Cancellation confirmation emails from AllTrails, Apple, or Google can be delayed or land in your spam folder. Do not assume your cancellation is complete because you received an email. Always log back into your account and manually verify that auto-renewal shows as disabled. This manual verification step takes 30 seconds and eliminates all doubt.
What happens if AllTrails refuses to cancel or charges you again
If you have cancelled your subscription through the correct method but AllTrails continues to charge you, or if the company refuses to process your cancellation, you have legal recourse under the Consumer Protection Act 1999.
Step 1: contact AllTrails directly with written proof
Send a formal cancellation request email to [email protected] with the subject line "Formal Cancellation Request and Refund Claim." Include your account details, cancellation screenshots, and the dates of any unauthorised charges. Request a written response within 7 days confirming that auto-renewal has been disabled and explaining any charges that occurred after your cancellation date.
Step 2: escalate to your bank or payment provider
If AllTrails does not respond within 14 days or refuses to honour your cancellation, contact your bank or credit card company and request a "chargeback" or "reversal" for the unauthorised charge. Provide your bank with the cancellation screenshots and AllTrails' refusal email. Your bank will investigate and recover the funds on your behalf in most cases.
Step 3: file a complaint with the domestic trade and consumer affairs ministry
If the chargeback fails or AllTrails has charged you repeatedly, file a formal consumer complaint with the Domestic Trade and Consumer Affairs Ministry online at www.mycc.org.my or through the Consumer Portal. Attach all documentation including cancellation screenshots, email correspondence with AllTrails, and payment receipts. The Ministry enforces the Consumer Protection Act 1999 and can compel AllTrails to refund you and pay a penalty if the company violated your rights.
Yafee recommends maintaining a dedicated folder on your computer or phone containing all AllTrails-related documentation-confirmation emails, billing statements, screenshots, and correspondence. This organisation ensures you can respond instantly if a dispute arises and accelerates any formal complaint process.
Checklist before and after cancellation
| Action | Timing | Why it matters |
|---|---|---|
| Verify where you subscribed (web, Apple, Google) | Before cancelling | Determines which cancellation method you use |
| Note your renewal date and current plan (Plus or Peak) | Before cancelling | Helps you cancel within the 14-day dispute window if needed |
| Export or screenshot saved routes and account data | One week before renewal | Preserves your data before access downgrades to Base tier |
| Execute cancellation (via correct platform) | At least 24 hours before renewal | Allows time for cancellation to process before auto-renewal charges |
| Screenshot and save cancellation confirmation | Immediately after cancelling | Proof of cancellation if a charge appears later |
| Verify renewal is disabled by logging in again | Within 1 hour of cancelling | Confirms cancellation took effect in AllTrails' system |
Final address and escalation contacts for malaysian users
If you need to escalate your cancellation or refund dispute beyond AllTrails' customer support, use these official Malaysian consumer authorities:
Domestic Trade and Consumer Affairs Ministry
Address: Menara Usahawan, 430 Jalan Lingkaran Tengah 2, KL Sentral, 50050 Kuala Lumpur, Malaysia
Website: www.mycc.org.my
Phone: 1-800-186-186 (toll-free consumer hotline)
Email: [email protected]
AllTrails support contact
Email: [email protected]
Phone: +1 (415) 418-3506
Help Centre: support.alltrails.com/hc/en-us
Yafee has helped thousands of consumers cancel subscription services across Malaysia by providing precise, step-by-step guidance grounded in consumer law. When you follow the cancellation method that matches your purchase platform, document every step, and escalate to the authorities if AllTrails refuses to comply, you protect your rights completely. The Consumer Protection Act 1999 is on your side-use the process above and cancel with full confidence.