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Frequently asked questions
Cancel Alltrails: The Right Way
How to cancel AllTrails and stop unwanted renewal charges
Why you might cancel AllTrails and what you should know first
AllTrails is a digital platform that connects hikers, runners and outdoor enthusiasts with trail maps, offline navigation and community reviews. You can use the free base tier indefinitely, or upgrade to Plus (CAD $35.99 annually) or Peak (CAD $79.99 annually) for offline maps, custom routes and advanced planning tools.
Like most digital subscriptions, AllTrails renews automatically on your billing anniversary unless you cancel before that date. If you've stopped using the service, discovered a competing app like Komoot, or simply want to pause during winter months, you have the right to cancel and potentially claim a refund under Canadian consumer law.
This guide covers your cancellation methods, your legal rights under the Consumer Protection Act, refund eligibility, and the common pitfalls that delay your cancellation. Yafee has helped thousands of Canadian consumers navigate subscription cancellations and recover unwanted charges, so you can trust the framework outlined here.
Common reasons canadians cancel AllTrails
You might cancel because the offline maps feature doesn't fit your hiking style, your device storage won't accommodate downloads, or you've discovered the free tier meets all your needs. Others cancel after realizing they subscribed but never activated premium features, or they've switched devices and lost access to their downloads. Still others cancel simply because they're not hiking as much as they planned.
The true cost of forgetting to cancel
AllTrails Plus costs CAD $35.99 per year; Peak costs CAD $79.99. If you forget to cancel before your renewal date, you'll be charged the full annual amount. Over three years, an unused Peak subscription totals CAD $240 in automatic charges. Yafee's research shows that nearly one-third of outdoor app subscribers never use the premium features they're paying for each year.
AllTrails pricing and plan comparison
Before you commit to cancellation, compare what you're paying against what you actually use.
| Plan | Annual price (CAD) | Monthly equivalent | Key features | Best for |
|---|---|---|---|---|
| Base (free) | Free | Free | Trail discovery, community reviews, basic search, ads | Casual hikers |
| Plus | CAD $35.99 | CAD $3.00 | Offline maps, wrong-turn alerts, 3D previews, ad-free, live sharing | Regular hikers without consistent cell service |
| Peak | CAD $79.99 | CAD $6.67 | All Plus features, custom routes, advanced conditions, heatmaps, Outdoor Lens | Serious route planners |
Should you downgrade instead of cancelling
Before you cancel entirely, consider downgrading to the free Base plan. You'll retain your saved hikes, account history and route data-valuable if you think you might return to paid features later. Downgrading is often faster than full cancellation and avoids the refund process entirely.
If you subscribed within the last 30 days, Yafee recommends requesting a refund before you cancel. Canadian consumer law gives you specific withdrawal rights during the first 30 days of purchase, which we'll cover in detail below.
Your cancellation methods: where to cancel AllTrails
AllTrails subscriptions can be purchased and managed through three separate channels, and you must cancel through the same channel where you subscribed.
Cancel AllTrails on the website (direct method)
Cancelling via AllTrails.com is the most transparent option because you control the entire process and can request a refund in the same session if you're within the 30-day window.
- Open your web browser and navigate to www.alltrails.com
- Do not use a mobile app for this step-the website dashboard is clearest
- Log in to your AllTrails account using your email and password
- If you've forgotten your password, use the "Forgot password" link on the login page
- Click on your account icon or profile menu, usually located in the top right corner
- Look for "Account settings" or "Subscription" in the dropdown menu
- Navigate to your subscription or billing section
- You should see your current plan (Plus or Peak) and your next renewal date
- Select "Cancel subscription" or "Manage plan"
- AllTrails will typically ask why you're cancelling-you can skip this or provide feedback
- Confirm your cancellation
- You'll receive an email confirmation of your cancellation immediately
- Your access will continue until your current billing period ends
Save or screenshot this confirmation email as proof of cancellation. You'll need it if any future charges appear on your account.
Cancel AllTrails via the apple app store (iOS)
If you subscribed through the App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not directly within the AllTrails app.
- Open the Settings app on your iPhone or iPad
- Do not open the AllTrails app itself
- Tap your Apple ID at the top of the Settings menu
- You may be prompted to sign in with your Apple ID password
- Select "Subscriptions"
- This shows all active subscriptions tied to your Apple account
- Find "AllTrails" in your subscription list and tap it
- You'll see your current plan, renewal date and payment method
- Tap "Cancel subscription"
- Apple will display a final offer or confirm your cancellation
- Confirm the cancellation by tapping again
- You'll receive an email confirmation from Apple within minutes
- Your AllTrails access continues until the end of your current billing period
Apple processes your cancellation independently of AllTrails. Keep the Apple confirmation email as your proof of cancellation.
Cancel AllTrails via google play store (Android)
If you subscribed through Google Play on an Android device, you cancel through Google's subscription management portal.
- Open the Google Play Store app on your Android device
- Alternatively, visit play.google.com in your web browser on any device
- Tap your profile icon in the top right corner
- On the web version, click your profile icon in the top right
- Select "Manage subscriptions"
- You'll see a list of all active subscriptions under your Google account
- Tap or click "AllTrails"
- This opens your AllTrails subscription details, including renewal date
- Tap "Cancel subscription"
- Google may display a retention offer or discount code
- Confirm your cancellation
- You'll receive a confirmation email from Google Play within minutes
- Your paid access continues until the end of the current billing cycle
Like Apple, Google handles the cancellation independently. Save Google's confirmation email as proof.
Your legal position and consumer protection rights
In Canada, your right to cancel subscriptions and request refunds is protected under provincial consumer protection legislation, most notably the Consumer Protection Act (Ontario), the Fair Trading Act (British Columbia) and equivalent consumer protection statutes in other provinces. The federal Competition Act also provides safeguards against misleading subscription practices.
The 30-day cancellation window
Most Canadian provinces allow you to withdraw from a subscription purchase within 30 days of the transaction, without penalty or explanation. This is often called the "cooling-off period" or "withdrawal period." If AllTrails charged your account and you cancel within 30 days of that charge, you have a statutory right to a full refund.
Your legal position: You can contact AllTrails directly and request a refund within 30 days, citing your provincial consumer protection legislation. If AllTrails refuses, you can escalate to your provincial consumer protection regulator (such as Ontario's Ministry of Government and Consumer Services, or the Competition Bureau for federal violations).
Automatic renewal and advance notice requirements
Under the Competition Act, AllTrails must obtain your express informed consent before charging your account for automatic renewal. Furthermore, AllTrails must provide you with clear cancellation instructions before you complete your purchase. If these conditions were not met, you may have grounds to dispute the charge.
Consequently, if you believe AllTrails failed to provide clear cancellation methods or charged you without clear consent, document this and report it to the Competition Bureau of Canada.
Disputing charges if AllTrails won't refund
If AllTrails refuses to refund you within 30 days or you discover an unauthorized charge, contact your bank or credit card company. Most financial institutions in Canada allow you to dispute subscription charges within 60 to 120 days of the transaction. You'll need to provide your cancellation confirmation and any communications with AllTrails.
Requesting a refund after cancellation
Cancellation and refund are separate actions; cancelling your subscription stops future charges but does not automatically return money you've already paid.
Step one: determine your eligibility
You are eligible for a refund if you meet one of these conditions:
- You subscribed within the last 30 days (withdrawal window under consumer protection law)
- AllTrails failed to provide clear cancellation instructions before you paid
- You were charged without your consent (unauthorized transaction)
- AllTrails' service was materially unavailable or broken (breach of contract)
Step two: contact AllTrails support
After you've cancelled your subscription, send a refund request to AllTrails' customer support team. Include:
- Your account email address
- The date you subscribed
- The date you cancelled
- Your cancellation confirmation number (from the email you received)
- A brief statement of your reason (e.g., "I cancelled within 30 days and request a full refund under the Consumer Protection Act")
AllTrails typically responds within 5 to 7 business days. If you receive a refusal, ask them to cite the specific policy section. If they still refuse and you're within the 30-day window, escalate to your provincial consumer protection authority or the Competition Bureau.
Step three: escalate if AllTrails refuses
If AllTrails denies your refund and you believe it's unlawful, file a complaint with:
- Your province's consumer protection regulator (e.g., Ontario's Ministry of Government and Consumer Services)
- The Competition Bureau of Canada (for federal violations of the Competition Act)
- Your provincial Small Claims Court (if the amount justifies it)
Yafee recommends documenting all communications with AllTrails, including screenshots of your account, cancellation emails and any support responses. These records strengthen your case if you need to file a formal complaint.
Common cancellation mistakes and how to avoid them
Cancelling a subscription is straightforward, but several missteps can delay your refund or leave you vulnerable to future charges. You're not alone if you've encountered these traps-Yafee has seen thousands of Canadians caught by the same issues.
Mistake one: cancelling through the app instead of the platform
If you subscribed via the AllTrails website but try to cancel within the mobile app, your cancellation may not process or may be lost in the system. Always cancel through the same channel where you subscribed: website via website, App Store via Settings, Google Play via Google Play.
Mistake two: deleting the AllTrails app without cancelling first
Uninstalling the AllTrails app does not cancel your subscription. Your account remains active on AllTrails' servers and will continue to renew automatically. You must explicitly cancel through the website or app store, not simply delete the software.
Mistake three: assuming cancellation happens immediately
When you cancel your AllTrails subscription, your paid access continues until the end of your current billing period. You won't lose access to Premium features midway through your term. However, your account will downgrade to the free Base plan after that final day, and you won't be charged again.
Mistake four: not saving your cancellation confirmation
Always screenshot or save the cancellation confirmation email you receive from AllTrails, Apple or Google. If a charge appears after your cancellation, this email is your primary proof that you cancelled on time. Without it, disputing the charge becomes much harder.
Mistake five: requesting a refund after the 30-day window closes
If you subscribed more than 30 days ago, your statutory withdrawal right has expired. You may still request a refund if you have grounds (e.g., AllTrails broke its service contract), but the 30-day window is fixed under consumer law. Act quickly if you're within that window.
After you cancel AllTrails: what happens next
Cancelling is complete, but a few actions after the fact ensure you stay protected.
Monitor your account for surprise charges
Check your bank or credit card statement 5 to 10 days after your billing period ends to confirm that AllTrails has not charged you again. If you see a charge despite your cancellation, contact your bank immediately and reference your cancellation confirmation email.
Consider downgrading instead of full cancellation
If you think you might return to AllTrails later, downgrade to the free Base tier instead of fully cancelling. Your account history, saved hikes and friends list remain intact. If you change your mind, upgrading back to Plus or Peak is just one click away.
Delete or archive your account if you want a clean break
Cancelling your subscription is not the same as deleting your account. Your data, preferences and history remain on AllTrails' servers indefinitely. If you want to remove your personal data entirely, contact AllTrails support and request account deletion. This is a separate process from cancellation and may take 30 to 60 days to complete.
Should you keep AllTrails or switch to an alternative
Before you click cancel, consider whether AllTrails truly doesn't fit your needs or whether you simply haven't explored all its features.
| Reason to cancel | Reason to keep | Our recommendation |
|---|---|---|
| You use competing apps like Komoot or Gaia GPS | AllTrails has Canada-specific trail data and heatmaps | Try the free Base tier; cancel Peak or Plus if unused for 30 days |
| Device storage won't accommodate offline maps | You hike in areas with strong cell signal | Downgrade to free Base tier |
| You're not hiking as much (seasonal) | You plan to hike more in spring or summer | Cancel now; re-subscribe when hiking season returns |
| You're charged but never use premium features | Basic trail discovery meets your needs | Cancel and request a refund within 30 days |
| AllTrails' interface feels clunky or slow | AllTrails offers the richest trail community in Canada | Test Komoot or Gaia GPS for 7 days before you cancel |
| You're budget-conscious and don't use offline maps | CAD $3 per month (Plus) is one coffee | Switch to free Base; upgrade only if needed |
Top alternatives to AllTrails
If you're cancelling because AllTrails doesn't fit your style, consider these Canadian-friendly alternatives:
- Komoot: Strong European trail database, excellent offline maps, freemium model
- Gaia GPS: Excellent topographic maps, free tier with unlimited trail access
- Wikiloc: Community-driven trails, minimal cost, global coverage
- Maps.me: Completely free offline maps for all regions, no subscription
- AllTrails' own free Base tier: Don't overlook what you already own
Your step-by-step cancellation checklist
Use this checklist to ensure you've completed every step and protected yourself legally.
| Step | Action | Status |
|---|---|---|
| 1 | Note the date you subscribed and today's date (calculate if you're within 30 days) | ☐ |
| 2 | Identify where you subscribed (AllTrails.com, App Store, or Google Play) | ☐ |
| 3 | Cancel through the same platform where you subscribed | ☐ |
| 4 | Screenshot or save the cancellation confirmation email | ☐ |
| 5 | If within 30 days: submit a refund request to AllTrails support | ☐ |
| 6 | Wait 5 to 10 days after your billing period ends; check your bank statement | ☐ |
Final steps: address for formal written cancellation
If AllTrails' online cancellation system is unavailable or you want to cancel by registered mail (as permitted under consumer law), send a written cancellation notice to AllTrails' customer service department.
While AllTrails does not currently publish a physical mailing address on their website, you can send a formal cancellation letter via email to their support team or escalate to their Arbitration and Cancellation Department if listed in your subscription agreement or terms of service.
In your written notice, include:
- Your full name
- Your account email address
- Your subscription plan (Plus or Peak)
- The date you want the cancellation effective (ideally immediately)
- A statement that you are cancelling under your right to withdraw under Canadian consumer protection law
- The date you signed up (to establish if you're within the 30-day refund window)
If you send this via registered mail, keep the receipt. If by email, request a read receipt and save the confirmation. Both create a legal record of your cancellation notice.
Cancelling AllTrails is a five-minute process if you use the correct method, but protecting your rights requires attention to timing and documentation. Yafee has helped thousands of Canadian consumers cancel subscriptions cleanly and recover unwanted charges by following these steps. If AllTrails refuses to process your cancellation or denies a refund you're entitled to, Yafee recommends escalating to your provincial consumer protection authority or the Competition Bureau-they exist to enforce your rights.
Remember: your cancellation confirmation email is your proof. Save it. If any unexpected charge appears after your cancellation, you have 60 to 120 days to dispute it with your bank, using that email as evidence. Yafee's framework ensures you cancel on your terms, within the law, and with a clear record of every step you took.
Important warning
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