How to cancel Verb Energy and stop recurring charges in malaysia

What Verb Energy is and how the subscription works

Verb Energy sells caffeinated snack products-primarily energy bars and protein bundles-through one-time purchases and recurring subscriptions on its website. The business model centres on automatic renewal: you select a product bundle, register a payment method, and the service charges your card at the stated interval until you formally cancel.

The company's terms of service confirm this clearly: "Subscriptions automatically renew and charge your payment method at the stated interval until you cancel." For Malaysian customers, this means your billing cycle continues in perpetuity unless you take explicit cancellation action.

How pricing and subscriptions work

Verb Energy offers both subscription and one-time purchase options. A typical example is the Peanut Butter Lovers Bundle, priced at USD 98.00 (approximately RM463) per month for subscribers, versus USD 70.00 (approximately RM330) for a single purchase. The subscription bundle includes 16 Peanut Butter Crunch Energy Bars, 16 Chocolate Peanut Butter Cup Energy Bars, and 12 Chocolate Chip Peanut Butter Protein Bars.

The key contractual point: Verb Energy's terms state there is no minimum commitment period and no early termination fee. This means you can cancel or skip a delivery without penalty at any time.

Important points for malaysia-based subscribers

Verb Energy prices all products in US dollars. When your Malaysian bank processes the charge, the final amount in ringgit depends on the current exchange rate and your bank's foreign transaction fee. The conversion rates shown here are approximate; your actual charge may differ by 5-10% depending on your financial institution.

Customer support operates on US Eastern Standard Time (EST), Monday to Friday, 9:30 AM to 6:30 PM EST. The support phone number is (415) 915-8372, and the company handles most inquiries by email. For subscribers in Malaysia, this time difference can delay responses, so written documentation of your cancellation request becomes essential for your protection.

Your consumer rights under malaysian law

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999, which governs distance contracts (including online subscriptions) and the cancellation of ongoing service agreements. This legal framework is your foundation when dealing with Verb Energy.

The consumer protection act 1999 and your cancellation rights

Under the Consumer Protection Act 1999, Section 5, a distance contract is any contract concluded without face-to-face contact-such as online subscription agreements. Consequently, you have the statutory right to cancel any distance contract within 14 days of entering into the agreement, provided you do so in writing and without penalty.

Furthermore, if your subscription is set to auto-renew, the Act requires the seller to obtain your explicit, informed consent before charging you for renewal. The seller must also provide clear cancellation instructions in the contract terms or in each renewal communication. Verb Energy's stated policy-that you can cancel through your account portal or via a link in renewal emails-aligns with this requirement.

After the initial 14-day period, you remain entitled to cancel future renewals. The Consumer Protection Act does not impose a fixed notice period for cancellation of ongoing subscriptions, but industry practice and the company's own terms state you can cancel before the next billing date to avoid that charge.

Your legal position on recurring charges

If Verb Energy continues to charge you after you have submitted a valid cancellation request, you have grounds to dispute the charge with your bank and file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The burden of proof rests with the company to demonstrate that you authorised the renewal charge after your cancellation request was received and processed.

Keep written evidence of every cancellation attempt: screenshots of your account showing the active subscription, emails to support, cancellation confirmation pages, and your bank statements showing unwanted charges. This documentation will protect your position if you need to escalate the matter.

Methods to cancel Verb Energy

Verb Energy provides two primary cancellation routes: through your online account portal and via direct email to support. Both methods are valid; the self-service portal is faster if the system responds correctly, but email creates a documented record that is harder for the company to dispute.

Cancellation methods available

Step-by-step cancellation process

Follow this procedure to cancel your Verb Energy subscription and avoid unexpected charges.

Prepare documentation before you cancel

1. Log in to your Verb Energy account at verbenergy.com
2. Take a screenshot of your active subscription showing:
   • Subscription ID
   • Next billing date
   • Product bundle name and quantity
   • Payment method on file
3. Save your latest subscription confirmation email and renewal notice
4. Record today's date and the exact time you begin cancellation

This evidence protects you if the company later claims no cancellation was requested or if charges continue after your cancellation date.

Cancel through the account portal

1. Open a web browser and navigate to the recurring orders portal at verbenergy.com/tools/recurring/login
2. Enter your email address and password
3. Locate the "Subscriptions" or "Recurring Orders" section
4. Select the active subscription you wish to cancel
5. Look for a "Cancel Subscription" or "Edit Subscription" button
6. Click "Cancel" and confirm the action when prompted
7. A confirmation message will appear; screenshot this page immediately
8. Check your email inbox (including spam folder) for a cancellation confirmation email within minutes

If the standard account login does not display your subscription, try the direct recurring orders portal URL above. Some users report that the main storefront account page does not always sync with the subscription system, so the dedicated portal is your most reliable route.

Cancel by email if the portal fails

1. Open your email client and compose a new message
2. Address the email to [email protected] (or the support email shown in your account settings)
3. Write a clear subject line: "Cancellation Request for Verb Energy Subscription [Your Subscription ID]"
4. In the body, include:
   • Your full name as registered on the account
   • Your subscription ID
   • Your account email address
   • A statement: "I request immediate cancellation of my recurring subscription, effective today. Please confirm that no further charges will be applied."
   • The date and time of your request
5. Send the email and keep a copy in your sent folder
6. Wait for a confirmation reply from Verb Energy; this should arrive within 24-48 hours
7. If you do not receive a reply within 3 business days, send a follow-up email

Email cancellation creates a legally defensible record. If Verb Energy disputes your cancellation later, you can produce the email timestamp and their reply as evidence.

Cancel using the renewal email link

1. When you receive a renewal notification email from Verb Energy, open it immediately
2. Look for a link or button labeled "Manage Subscription," "Skip Next Delivery," or "Cancel Subscription"
3. Click the link; it should take you directly to your account portal
4. Follow the steps above to confirm cancellation
5. Screenshot the confirmation page

This method is often faster because the link bypasses login and goes straight to your subscription details.

What happens after cancellation

Understanding the post-cancellation timeline helps you know what to expect and when to follow up if something goes wrong.

Immediate confirmation and the critical first week

After you cancel, Verb Energy should send you an email confirmation within hours (if via portal) or within one business day (if via email support). This confirmation will confirm your subscription is now inactive and no future charges will be applied.

Check your confirmation email for the cancellation effective date. If you cancelled before your next scheduled billing date, you should not be charged. If you cancelled after charges have already been taken for the upcoming cycle, you may be eligible for a refund (see the refund section below).

Verify the cancellation in your account

Within 3-5 days, log back into your Verb Energy account and navigate to your subscriptions. Your cancelled subscription should now show a status of "Cancelled" or "Inactive." If it still shows "Active," contact support immediately with your cancellation confirmation email attached.

Monitor your bank statement

For the next two billing cycles, check your bank or credit card statement carefully. If Verb Energy charges you after your cancellation date, you have grounds to dispute the charge. Contact your bank immediately and provide your cancellation confirmation email as evidence.

Refunds and charges after cancellation

Refund entitlement depends on when you cancel relative to your next billing date.

When you are eligible for a refund

If you cancel after your subscription has already been charged for the upcoming cycle (but before delivery), Verb Energy's standard policy is to allow you to skip that delivery or issue a credit toward a future order. A full refund of the charge is less common unless the company has breached its cancellation obligations.

Under the Consumer Protection Act 1999, if the company failed to provide you with clear cancellation instructions or continued charging after a valid cancellation request, you have grounds to demand a refund. In this case, escalate the matter to the MDTCA with your documentation.

How to request a refund

1. Send an email to [email protected] with the subject "Refund Request - [Subscription ID]"
2. Explain that you were charged after your cancellation request
3. Attach screenshots of your cancellation confirmation and the bank charge
4. Request a full refund or store credit
5. Set a 10-day deadline for a response

If the company does not respond or refuses without good reason, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) via their online portal at mdtc.gov.my. The MDTCA has enforcement powers to compel refunds and levy fines on non-compliant businesses.

Pricing and subscription plans

Understanding what you are paying for and the savings (or premium) of each option helps you decide whether to cancel now or keep the subscription.

The subscription model typically saves 20-30% per unit compared to one-time purchase prices. If you no longer consume the product regularly or find the monthly cost unsustainable, cancellation is the right choice. Yafee's role is to ensure you can execute that cancellation cleanly and without further charges.

Common mistakes when cancelling Verb Energy

Many subscribers delay their cancellation or make procedural errors that leave them vulnerable to continued charges. Be aware of these pitfalls and avoid them.

Mistake 1: assuming "skip next delivery" equals cancellation

Some users click "Skip Delivery" in their account, believing this ends the subscription. It does not. Skipping a single delivery pauses that month's charge, but the subscription remains active and will resume billing the following month. To permanently end the subscription, you must explicitly cancel, not skip.

Mistake 2: cancelling without written confirmation

If you cancel via phone, note the support representative's name, call time, and the ticket number they provide. Then follow up with an email: "This confirms our phone conversation on [date] regarding subscription cancellation. Please reply to confirm this action was completed." Email creates a durable record that a phone call alone cannot.

Mistake 3: cancelling on the same day as the billing date

If your subscription renews on the 15th of each month and you cancel on the 15th at 11:00 AM, the charge may have already processed. Check the cancellation confirmation email to see the effective date. If you were charged that day, follow the refund process described above.

Mistake 4: not taking screenshots or keeping emails

Verb Energy's account portal and email records are your only proof that you cancelled. If the company later claims it has no record of your request, your screenshots and email copies will protect you in any dispute with your bank or with the MDTCA.

After cancellation: what to do next

Cancellation is complete, but a few follow-up steps ensure your account remains closed and your payment method is no longer on file.

Remove your payment method

Once your subscription shows "Cancelled" in your account, log in and delete the payment method (credit or debit card) you registered. This prevents any accidental future charges, even if a system error were to reactivate your subscription.

Keep your cancellation email permanently

Archive the cancellation confirmation email in a dedicated folder or label it "Verb Energy Cancellation." Do not delete it for at least 12 months. If a dispute arises later, you will need to prove the cancellation date.

Monitor for delayed charges

For the next two months, review your bank statement weekly. Subscription companies sometimes process refunds or reversals slowly, or in rare cases, a system error may cause an accidental re-charge. If you spot an unexpected Verb Energy charge, contact your bank immediately and provide your cancellation confirmation as evidence.

File a complaint if necessary

If Verb Energy refuses to refund unwanted charges or ignores your cancellation request, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at mdtc.gov.my. Yafee has helped thousands of consumers navigate this process and escalate to enforcement authorities when businesses fail to honour cancellation rights.

Summary and next steps

Cancelling your Verb Energy subscription is straightforward if you follow the procedure above. The legal framework-the Consumer Protection Act 1999-protects your right to cancel without penalty, and the company's own terms confirm you can cancel anytime before the next billing date.

Use the account portal for immediate cancellation, backup with email for legal documentation, and monitor your bank statement to confirm no further charges occur. If the company resists, the MDTCA has enforcement authority to compel refunds and penalise non-compliance.

Yafee is committed to helping Malaysian consumers understand their rights and execute cancellations with confidence. Whether you are cancelling Verb Energy or any other recurring subscription, the same principles apply: document your request, obtain written confirmation, and escalate to the consumer protection authority if the business refuses to honour your cancellation.

Ready to cancel? Log in to your account now, follow the steps above, and take a screenshot of the confirmation page. Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their billing. Your cancellation request is your right under law-exercise it today.

Contact details for Verb Energy support

If you need to contact Verb Energy directly, use the following information:

Email: [email protected]

Phone: (415) 915-8372

Hours: Monday to Friday, 9:30 AM to 6:30 PM EST

Subscription portal: verbenergy.com/tools/recurring/login

For complaints or escalation in Malaysia, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at mdtc.gov.my or telephone 1-800-888-999.