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Cancel Honest Company: The Right Way
How to cancel Honest Company in malaysia: your legal rights and step-by-step guide
Why Honest Company ended direct subscriptions in malaysia
The Honest Company closed its direct subscription service to Malaysian customers effective 28 December 2025. This guide explains what happened, how to handle any outstanding charges, and what your consumer protection rights are under Malaysian law.
The Honest Company operated a monthly subscription model for baby care, personal care, and household products before withdrawing from direct-to-consumer sales. No new subscription charges were issued after 11 December 2025. If you held an active subscription before that date, or if you are disputing a final charge, this guide will help you understand your position and recover your money if warranted.
What the service offered before shutdown
Honest Company sold recurring product bundles on a monthly cycle. Subscribers paid for convenience and regular delivery rather than premium features. The main subscription tiers included Essentials Bundle, Health and Wellness Bundle, and Diapers and Wipes Bundle, with charges applied each time a shipment processed.
The company held no minimum commitment period, and subscriptions continued indefinitely until you cancelled or until the programme ended on 28 December 2025, whichever came first. Charges were applied to your default payment method when each order shipped, plus applicable taxes and shipping costs.
Why malaysian customers faced extra barriers
Honest Company did not maintain a Malaysia office, publish local pricing in ringgit, or staff Malaysia-specific customer service hours. All cancellations were routed through US-based channels: your online account or a US toll-free number (1.888.862.8818, Monday to Friday, 8 am to 5 pm PST). This created time zone friction and communication delays for Malaysian account holders.
Additionally, cross-border shipping to Malaysia meant longer delivery windows and higher costs, making the service less competitive than local alternatives. These factors compound the cancellation process if a shipment is already in transit or if you dispute a charge.
Your consumer protection rights under malaysian law
Malaysian law grants you specific rights when cancelling subscription services or disputing charges, regardless of whether the provider is based overseas.
Consumer protection act 1999 and your cancellation rights
The Consumer Protection Act 1999 (CPA) is the primary statute protecting you in Malaysia when dealing with subscription services. Under the CPA, you have the right to cancel a subscription service within a reasonable timeframe if the provider does not deliver goods or services as promised.
Specifically, the CPA Section 32 establishes that a supplier must not engage in unfair contract terms. If Honest Company's terms prevented you from cancelling before a charge was applied, or if the cancellation process was deliberately obscured, this may constitute an unfair term. The Federal Trade Descriptions Act 2011 also applies: any statement about the service, its pricing, or cancellation process must be accurate and not misleading.
Furthermore, under the CPA Section 39, you have the right to claim damages or a refund if goods or services fail to meet the terms offered. If you were charged after requesting cancellation, you have grounds to recover that charge.
The cooling-off period and your right to cancel
Malaysian consumer law does not mandate a statutory cooling-off period for all online purchases, but distance-selling rules (CPA Section 13) allow you to cancel goods ordered at a distance within a reasonable time if the supplier's terms permit it. Honest Company's own terms stated that subscriptions could be cancelled at any time, which means you had an explicit contractual right to end the subscription before the next charge.
If Honest Company charged you after you submitted a cancellation request, the company breached that contract and is liable for a refund of the disputed charge.
Your legal position in brief
You have the right to: Cancel any subscription before the next charge is applied; request a refund of charges incurred after your cancellation request was submitted; dispute any charge that went through after you cancelled; escalate complaints to the Malaysian government watchdog (Federal Trade Descriptions Officer, FTDO) if the company refuses to refund.
You do not have the right to: Receive a refund for products that have already shipped, unless the goods arrived damaged or defective; claim compensation for inconvenience or time spent on cancellation (Malaysian law does not award this); cancel an order after Honest Company has already shipped the products (unless they breach the goods or services description).
How to cancel Honest Company and prevent further charges
Follow these steps in order to cancel your subscription, protect yourself from unauthorised charges, and document everything for a potential dispute.
Step 1: gather your account information before cancelling
Log in to your Honest Company account immediately. Take screenshots of the following pages:
- Your subscription status page (showing the current subscription tier, renewal date, and payment method)
- Your account settings page (showing your saved address and linked card)
- Your order history page (highlighting any pending or in-transit orders)
- Any marketing emails or confirmations that state the subscription terms
These screenshots are your evidence. If Honest Company later charges you after cancellation, you will need to prove that your subscription was active and that you took steps to cancel before the next charge date.
Write down the exact date and time you accessed your account. Note your next scheduled shipment date. If that date is fewer than 48 hours away, proceed immediately to Step 2 (phone cancellation) rather than relying on the online portal alone.
Step 2: cancel through your online account (primary method)
Access your Honest Company account at honest.com and navigate to your subscription management page.
- Log in with your email and password.
- Navigate to "My Account" or "Subscription Settings".
- Find the option to "Manage Subscription" or "Cancel Subscription".
- Click the cancellation link and follow the on-screen prompts to confirm your cancellation.
- The system should display a confirmation message. Take a screenshot of this message immediately.
- You should receive a cancellation confirmation email within minutes. Do not close your browser until you have received this email.
The online method is fastest and creates an immediate digital record. However, it is not failsafe: a system glitch or browser timeout can leave your cancellation incomplete. Do not assume you are cancelled until you hold the confirmation email.
Step 3: confirm cancellation by email (backup method)
Email Honest Company's support team at the address provided in your account or on honest.com. Write a clear cancellation request and include the following information:
- Your full name and registered email address
- Your subscription order number (visible in your account)
- The exact date you submitted your cancellation request (use today's date)
- A statement: "I request immediate cancellation of my subscription effective today. Please confirm in writing that no further charges will be applied."
Keep this email in your sent folder and wait for a reply confirming cancellation. This creates a written record and protects you if the online cancellation failed silently.
Step 4: call US support if your next shipment is imminent
If your next scheduled shipment is within 48 hours and you have not yet received a cancellation confirmation email, call Honest Company's US support line: 1.888.862.8818, Monday to Friday, 8 am to 5 pm PST.
Be aware that this is a US time zone number. PST is 16 hours behind Malaysia Standard Time (MST), so you will need to call during evening hours your time to reach business hours in the US (for example, 12 am to 9 am Malaysian time on weekdays).
When you call, provide your subscription number and request immediate cancellation. Ask the representative to confirm that no further charges will be applied and to send you a written cancellation confirmation via email within 24 hours. Take notes of the representative's name, the time of the call, and the confirmation number provided.
Step 5: monitor your bank account and dispute unauthorised charges
After cancelling, monitor your default payment card for unexpected charges for 30 days. Honest Company may attempt to process a final charge if a shipment was already in the pipeline when you cancelled.
If you are charged after cancellation, immediately contact your bank or card issuer and report the charge as unauthorised. In Malaysia, your bank must investigate within 30 calendar days under Bank Negara Malaysia (BNM) rules. Provide your bank with screenshots of your cancellation confirmation and the email confirmation you received from Honest Company. This speeds up the dispute resolution.
Simultaneously, file a formal complaint with the company in writing, stating: "I cancelled my subscription on [date]. I was charged on [date] after cancellation. This is an unauthorised charge and I request an immediate refund. Please process the refund within 14 days."
Refund policy and how to recover disputed charges
Honest Company's published policy stated that no refunds were issued for products already shipped. However, this does not protect the company from refunding charges incurred after you requested cancellation.
What Honest Company will and will not refund
| Situation | Honest Company refund policy | Your right under Malaysian law |
|---|---|---|
| You cancelled before shipment processed | Refund issued | Strong claim - the charge should never have occurred |
| You cancelled after shipment but before delivery | No refund (company policy) | Claim applies if you rejected the delivery or proved non-delivery |
| You received goods but later discovered a defect | No refund (consumer's responsibility) | Claim applies under CPA Section 39 - goods must be fit for purpose |
| You were charged after your cancellation request | No refund (company policy) | Strong claim - you cancelled contractually; charge is unauthorised |
| You were double-charged (same charge twice) | Refund for duplicate only | Automatic claim - refund the second charge plus interest |
| You cancelled but goods arrived anyway | Return postage at customer cost | Claim applies if the company shipped after cancellation without consent |
How to request a refund in writing
If Honest Company refuses to refund a disputed charge, escalate formally in writing. Send a registered letter or email (with read receipt) to the company stating:
- The charge date, amount, and order number
- The date you submitted your cancellation request
- That the charge is unauthorised because it was applied after cancellation
- A demand for a full refund within 14 days
- The statement: "If you do not refund within 14 days, I will file a complaint with the Malaysian authorities and initiate a chargeback with my bank."
Keep a copy of this letter. If Honest Company does not respond within 14 days, proceed to escalation (see below).
Escalating to malaysian authorities
If Honest Company refuses your refund claim, you can escalate to the Federal Trade Descriptions Officer (FTDO), the government watchdog responsible for enforcing consumer protection law in Malaysia. The FTDO is part of the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).
File a complaint online at https://www.kpdnhep.gov.my or visit your nearest KPDNHEP office. You will need to provide:
- Your name, address, and contact details
- Honest Company's business name and website
- Dates of your subscription, cancellation request, and disputed charge
- Screenshots and emails proving cancellation
- Your bank statement showing the charge
- Copies of all correspondence with Honest Company
The FTDO will investigate and, if it finds the company breached the Consumer Protection Act 1999, can order a refund and award compensation. The process typically takes 2-3 months.
Common mistakes that delay cancellation or cost you money
You are not alone in facing obstacles when cancelling - thousands of subscribers experience the same friction. Avoid these pitfalls to protect your money and expedite your cancellation.
Assuming the online cancellation worked without confirming
Many subscribers cancel through the account portal and assume the job is done. A browser crash, network timeout, or software glitch can leave the cancellation incomplete while the subscriber believes they are safe. You are only truly cancelled when you hold a confirmation email from Honest Company.
Always wait for and save the email confirmation. If 24 hours pass without a confirmation email, follow up by phone or email immediately. Do not rely on a single method.
Cancelling too close to the shipment date
If your next shipment is scheduled for 3 days away and you cancel today, the system may process the shipment before the cancellation request reaches the warehouse. Honest Company's policy did not guarantee that online cancellations would prevent shipments in motion.
If your shipment date is fewer than 5 business days away, use the phone method (Step 4) to request real-time intervention. A customer service representative can flag your order as "do not ship" in the system immediately.
Forgetting to update your payment method before the final charge
If you remove or replace your payment card after subscribing, some subscription systems attempt to charge the old card if it is still on file. The charge then fails, but the company may retry it or bill a different method.
Before cancelling, check that your account holds only the payment method you intend to use. Remove any expired or unused cards from your saved methods to prevent accidental billing.
Not documenting the cancellation request date
If you later dispute a charge, you must prove when you requested cancellation. A charge applied 2 days after you cancelled is clearly unauthorised. A charge applied 45 days later is harder to defend without documentation.
Always note the date and time of your cancellation request in writing (email, screenshot, or bank note). This date is your legal evidence.
What happens after your cancellation is processed
Cancellation is not instantaneous - your subscription closes over the next few days as systems sync. Understanding this timeline helps you identify if something has gone wrong.
What to expect in the first 48 hours
Within 48 hours of a successful cancellation request, you should receive a confirmation email from Honest Company. This email should state your subscription has been cancelled effective immediately and no further charges will occur.
Check your account one more time: the subscription should no longer appear in your "Active Subscriptions" or should show a "Cancelled" status. If the subscription still shows as "Active" after 48 hours, contact support immediately - your cancellation may not have processed.
Monitoring for unauthorised post-cancellation charges
In rare cases, Honest Company may attempt to charge your card after you cancelled if a shipment was already in the dispatch phase. Monitor your default payment method for 30 days after cancellation.
If an unexpected charge appears, report it to your bank immediately and file a chargeback. Provide your bank with your cancellation confirmation email as proof that the company acted without authorisation.
Handling a shipment that arrives after cancellation
If a package from Honest Company arrives after you cancelled, you have the right to refuse delivery or return it unopened. In Malaysia, goods shipped after cancellation are deemed unsolicited goods under the CPA, and you do not have to pay for or keep them.
Write "Return to Sender" on the package and refuse it at the door, or contact the courier to refuse delivery. Take a photo of the refused package for your records. You should not incur return postage costs if the company shipped without consent after cancellation.
Pricing and what you were paying for
Understanding the subscription tiers helps you verify that you were charged the correct amount and identify overpayments or hidden fees.
| Subscription tier | Monthly price (USD) | Approximate price in MYR | What it included |
|---|---|---|---|
| Essentials Bundle | $35.95 | RM170 | Diapers, wipes, and basic baby care |
| Health and Wellness Bundle | $35.95 | RM170 | Personal care and wellness products (most popular) |
| Diapers and Wipes Bundle | $79.95 | RM377 | High-volume diapers and wipes for larger families |
| Custom subscription | Variable | Variable | Pick-your-own products each month |
| One-time purchase | Variable | Variable | Non-subscription orders via honest.com |
| Retail partner (Target, Walmart) | N/A | N/A | Honest products available without subscription |
Honest Company charged your payment method each time a shipment processed, plus applicable taxes and shipping. For Malaysia customers, international shipping typically added RM40-100 per order. If you were charged more than the published subscription price plus reasonable shipping, request an itemised invoice from the company to verify the charges.
Comparison: when to cancel vs. when to keep your subscription
| Situation | Cancel now | Keep subscription (if you can) |
|---|---|---|
| You have moved or changed address | Cancel immediately - confirm new address with company before restarting | Only if you update your address before next shipment |
| You found cheaper alternatives locally | Cancel immediately - save money with local retailers | Keep only if delivery convenience outweighs cost |
| You were charged for items you did not order | Cancel immediately + dispute charge with bank | N/A |
| You received defective or damaged goods | Cancel immediately + request refund via CPA claim | Only if company replaces goods at no cost |
| You are moving overseas or changing payment method | Cancel and restart with updated payment details | Update account details first, then keep if still needed |
| You are satisfied and can afford it | N/A | Keep subscription - you have the right to cancel anytime |
How yafee helps you cancel subscriptions safely
Yafee (yafee.com) is a consumer advocacy platform that helps thousands of people in Malaysia cancel unwanted subscriptions, recover overcharged fees, and enforce their consumer rights. Yafee specialises in subscription disputes and has helped countless customers navigate complex cancellation processes just like Honest Company's.
When you use Yafee, you gain access to step-by-step cancellation guides tailored to your country and service, template letters you can send to companies, and escalation pathways to Malaysian authorities. Yafee has helped thousands of consumers cancel their subscriptions without stress, and each guide is grounded in actual consumer law, not just company policy.
If you are unsure whether your cancellation was successful, or if the company charges you after you cancel, Yafee provides templates for formal dispute letters and guides you through the KPDNHEP complaint process. Yafee's platform has helped Malaysians recover thousands of ringgit in disputed charges from international subscription services.
Honest Company cancellation contact information for malaysia
Online cancellation (primary method)
Website: honest.com
Login: Access your account and navigate to "My Account" > "Subscription Settings" > "Cancel Subscription"
Method: Self-service online cancellation
Email cancellation (backup method)
Support email: Use the contact form on honest.com or check your account welcome email for a support email address.
What to include: Your full name, email, subscription number, and request for immediate cancellation with written confirmation.
Phone cancellation (urgent)
Phone: 1.888.862.8818
Hours: Monday to Friday, 8 am to 5 pm PST (note: PST is UTC-8; Malaysia is UTC+8, so 16 hours ahead)
Best time to call from Malaysia: 12 am to 9 am Malaysian time (Monday to Friday)
What to provide: Your subscription number, email address, and request for written confirmation via email.
Escalation in malaysia (if the company refuses to refund)
Agency: Federal Trade Descriptions Officer (FTDO) / Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
Online complaint: https://www.kpdnhep.gov.my
Relevant law: Consumer Protection Act 1999, Federal Trade Descriptions Act 2011
What to provide: Proof of cancellation request, screenshots of your account, bank statements showing the disputed charge, and copies of all correspondence with Honest Company.
Honest Company's direct subscription service is no longer available to Malaysian customers as of 28 December 2025. If you held an active subscription or face a disputed final charge, follow the steps above to protect yourself and recover your money if warranted. Yafee has helped thousands of consumers cancel subscriptions and enforce their rights under Malaysian consumer law - use Yafee's guides, templates, and escalation pathways to ensure your cancellation is processed correctly and your refund claim is heard.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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