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Frequently asked questions
Cancel Circle 360: The Right Way
How to cancel Circle 360 membership in malaysia and avoid hidden charges
What Circle 360 is and why you need clarity on cancellation
Circle 360 is a recurring shopping membership that offers delivery perks and member discounts, with automatic renewal unless you cancel at least 24 hours before your billing date. The service operates under Target in international markets, though Malaysian users often encounter confusion because the Circle 360 brand name appears across multiple platforms and the local presence is limited to billing correspondence.
Understanding what you are actually paying for-and where to cancel-matters because thousands of Malaysian subscribers have experienced unexpected charges after believing they had terminated their membership. This guide walks you through the legal framework, the exact cancellation steps, and your rights under Malaysian consumer law.
Which Circle 360 this guide covers
Circle 360 operates as a Target-linked shopping subscription available to Malaysian users through web, App Store, and Google Play channels. If you subscribed via target.com, the Target mobile app, or through Apple or Google payment systems, this guide applies to you. The only documented local address for cancellation correspondence is in Setapak, Kuala Lumpur, though cancellation itself is handled through digital channels.
Yafee has identified repeated complaints about unclear cancellation workflows, weak customer support responsiveness, and charges occurring after users believed they had cancelled. This is not a one-off purchase; it is a subscription with automatic billing on either monthly or annual cycles, with trial periods that convert to paid plans unless actively cancelled.
What membership costs in malaysia
Circle 360 offers three published billing tiers. Monthly membership costs RM52 (converted from USD 10.99). Standard annual membership costs RM467 (USD 99.00). Discounted annual cardholder membership costs RM231 (USD 49.00). All memberships renew automatically on your billing date unless cancelled beforehand. If a free trial is offered, the exact price shown at sign-up applies after trial conversion.
You are charged within 24 hours before your renewal date. Consequently, if your renewal is tomorrow, cancelling tonight may not stop the charge. Yafee recommends cancelling at minimum 24 hours in advance to guarantee you avoid an unwanted renewal.
Your consumer rights under malaysian law and how to enforce them
Legal framework: consumer protection act 1999
Your right to cancel Circle 360 is anchored in the Consumer Protection Act 1999 (CPA 1999), which governs unfair contract terms, distance selling, and automatic renewal practices in Malaysia. Under Section 139A of the CPA 1999, traders must obtain your clear, affirmative consent before charging you for recurring services. Furthermore, you have the right to cancel without penalty within a reasonable period-typically 14 days for distance contracts unless the service has already been performed.
Your legal position is clear: if you cancel before your renewal date, no charge should be applied. If you are charged after cancellation, you have grounds to dispute the transaction with your card issuer, bank, or the merchant. If the merchant refuses to refund, the enforcement bodies are the Ministry of Domestic Trade and Consumer Affairs (KPDN) and the Tribunal for the Resolution of Consumer Disputes (TTPM).
If Circle 360 refuses to cancel or refunds incorrectly
Step one: contact the merchant within 7 days of the unauthorised charge with written evidence (email, screenshot, transaction ID). Yafee advises keeping all correspondence. If the merchant does not respond or refuses, escalate to your card issuer or bank within 60 days; they have a legal obligation to investigate and dispute the charge on your behalf.
Step two, if necessary: lodge a formal complaint with KPDN (Kementerian Perdagangan Dalam Negeri dan Kos Hidup) via their online portal or in writing. KPDN investigates unfair trading practices and automatic renewal violations. In parallel, you may file a claim with TTPM if the dispute amount is under RM40,000 and you have attempted direct resolution first.
How to cancel Circle 360 through the website account
Gather your documentation before you cancel
Before pressing the cancel button, collect three critical pieces of evidence. Save a screenshot of your membership dashboard showing your active plan, billing date, and renewal amount. Note your renewal date exactly as it appears in your account. Retrieve your most recent email receipt or transaction confirmation showing your subscription start date, plan name, and card last four digits.
These documents are your insurance. If you later dispute a charge or need to escalate to KPDN or your bank, you will need proof that you held the membership, when it should have ended, and what you paid. Yafee has helped thousands of consumers cancel with confidence because they documented the cancellation step itself.
- Log in to your account on the subscription portal (typically target.com or your account dashboard).
- Use the email and password associated with your Circle 360 membership.
- If you forgot your password, use the "Forgot Password" link to reset it before cancelling.
- Navigate to your account settings or membership section.
- Look for tabs labelled "Account", "Membership", "Subscriptions", or "Billing".
- The exact label varies, but you are looking for your active subscription details.
- Select "Manage membership" or "View subscription details".
- You should see your current plan, renewal date, and billing amount displayed.
- Verify this information matches your screenshot and records.
- Click "Cancel membership" or "End subscription".
- The system may ask why you are cancelling-you are not required to provide a reason, but you may if you wish.
- The system may offer a discount or incentive to stay; decline unless you genuinely want to continue.
- Review the cancellation confirmation screen immediately.
- The screen should display a cancellation date, confirmation number, and end-of-service date.
- Take a screenshot of this confirmation before closing the browser tab.
- Check your email within 5 minutes for a cancellation confirmation email.
- If no email arrives, log back into your account and verify that the membership now shows as "cancelled".
- Save this email or go back and screenshot the cancelled status in your account.
Cancel through the app store (iPhone or iPad)
If you subscribed via Apple, you must cancel through the App Store subscription settings, not through the Circle 360 app itself. The Circle 360 app does not have a built-in cancellation feature; Apple handles all subscription management.
- On your iPhone or iPad, open the Settings app.
- Do not open the Circle 360 app.
- Tap your name at the top, then select "Subscriptions".
- You will see all active subscriptions on your Apple ID.
- Find Circle 360 in the list and tap it.
- You should see the renewal date, price, and billing history.
- Tap "Cancel subscription" or "Cancel trial".
- Apple will ask you to confirm; select "Confirm" or "Yes".
- Take a screenshot showing the subscription as "Cancelled" or the end date displayed.
- Apple sends a cancellation confirmation email to your registered Apple ID email address within minutes.
Cancel through google play (Android)
If you subscribed via Google Play, cancellation must be completed through the Google Play Store app or website, not within Circle 360 itself.
- Open the Google Play Store app on your Android device or visit play.google.com.
- If using the website, sign in with the Google account linked to your subscription.
- Tap your profile picture or initial in the top right corner, then select "Manage subscriptions".
- On the website, click "Account" in the top menu, then "Subscriptions".
- Find Circle 360 and tap it.
- You will see your plan details, renewal date, and billing amount.
- Tap "Cancel subscription".
- Google will ask for feedback; you may skip this or provide a reason.
- Confirm the cancellation when prompted.
- Take a screenshot showing the subscription as cancelled and save the confirmation email from Google.
- Google sends a confirmation email to your registered Google account email.
Timeline and what happens immediately after you cancel
Immediately after cancellation (within 1 hour)
Your account status should change to "cancelled" or "ending on [date]" within your subscription dashboard. You will receive a confirmation email from the payment provider (Apple, Google, or the merchant directly) within 5 to 10 minutes. Save this email; it is your primary proof of cancellation timing.
You retain access to your membership benefits until your current billing period ends. If you cancel on day 15 of a 30-day period, you keep benefits until day 30, and no renewal charge occurs on day 31. Yafee recommends logging back into your account after 24 hours to verify the cancellation status has not reversed.
During your remaining benefit period (until renewal date)
Use your membership as normal. Download apps, access benefits, or use delivery discounts if available. Your access remains active through the end of your paid period. Do not delete the app or log out of your account; simply let the membership end naturally.
After your membership ends (renewal date passes)
On the day after your renewal date, you should see no charge on your payment method. Your account access may expire or show a "membership inactive" message. Confirm this by logging into your account or checking your bank or card statement 3 to 5 business days after the renewal date was supposed to occur.
If a charge appears after your cancellation, immediately dispute it with your card issuer or contact the merchant in writing with your cancellation confirmation and statement showing the unwanted charge. Escalate to KPDN if the merchant refuses to refund within 14 days.
Pricing table and renewal amounts in malaysia
| Membership plan | Billing cycle | Cost in RM | Original USD | Renewal frequency |
|---|---|---|---|---|
| Basic monthly | Monthly | RM52 | USD 10.99 | Every 30 days |
| Standard annual | Yearly | RM467 | USD 99.00 | Every 365 days |
| Cardholder discounted annual | Yearly | RM231 | USD 49.00 | Every 365 days |
| Free trial (if available) | Varies | Free | Free | Converts to paid plan unless cancelled |
All amounts shown are indicative conversions from USD at the time of publication. Actual MYR charges may vary slightly depending on card issuer exchange rates. Free trials convert to the full membership price on day one after trial expiry unless you cancel at least 24 hours beforehand.
Refund policy and when you can expect money back
Standard refund eligibility
If you cancel before your renewal date, no refund is issued because you retain your membership benefits through the end of your paid period. This is not a refund situation; it is a prevention of an unwanted charge. If you paid for a month and cancel on day 10, you keep benefits until day 30, and you do not pay again on day 31.
If you paid for a year and cancel on day 50, you keep benefits until day 365. You do not receive a refund for the unused portion; you simply prevent the automatic renewal charge that would occur on day 366.
When you can claim a refund
You have grounds for a refund only if Circle 360 charged you after you successfully cancelled. This is an unauthorised or duplicate charge, and you have the right to dispute it. Additionally, under CPA 1999 Section 8, you have a 14-day right to cancel distance contracts and claim a refund if the service has not yet been substantially performed. This window is tight and applies mainly if you cancel immediately after sign-up.
Submit your refund request in writing to the merchant, citing the charge date, cancellation confirmation date, and the CPA 1999 Section 8 entitlement if applicable. Include your cancellation screenshot and confirmation email as attachments. Request a refund within 7 days of the unwanted charge.
Dispute process with your card issuer
If the merchant does not refund within 14 days, contact your bank or card issuer and request a chargeback or dispute. Provide your cancellation confirmation email and statement showing the unwanted charge. Your bank will file the dispute with the merchant's acquiring bank, and the merchant has 10 business days to respond. Most banks resolve disputes in favour of the cardholder if cancellation evidence is clear.
Common mistakes and how to avoid them
Mistake one: deleting the app without cancelling the subscription
Many users delete the Circle 360 app and assume the subscription ends. It does not. Deleting the app leaves your subscription active and charges you on your renewal date. You must cancel the subscription through the account dashboard, App Store, or Google Play settings before deleting the app. The app is just a front-end; the subscription is managed by the payment provider.
Mistake two: cancelling less than 24 hours before renewal
Circle 360 requires cancellation at least 24 hours before renewal to prevent a charge. If your renewal is tomorrow at 3 p.m. and you cancel today at 2 p.m., the charge may still go through because you did not meet the 24-hour window. Cancel at minimum 48 hours before your renewal date to ensure the system processes your cancellation in time.
Mistake three: not saving the cancellation confirmation
The cancellation screen appears and you close your browser. Hours later, you cannot find proof you cancelled. Yafee strongly recommends taking a screenshot of the cancellation confirmation screen before leaving the page, and saving the confirmation email in a dedicated folder. These are your evidence if you need to dispute a charge later.
Mistake four: cancelling the payment method instead of the subscription
Some users block or cancel their card thinking this will stop Circle 360 charges. Circle 360 will then attempt to charge a different payment method on file or enter a payment retry cycle that damages your credit profile. Always cancel the subscription itself through the account or payment app; do not rely on blocking payment as a cancellation method.
What to do if you have already been charged after cancellation
Step one: verify the charge is actually unauthorised
Check your cancellation confirmation date against the charge date on your statement. If the charge occurred after your cancellation confirmation date and after your membership end date, it is unauthorised. Screenshot both the charge and your cancellation email to have side-by-side proof of the timing.
Step two: contact Circle 360 directly in writing
Send an email or letter to the merchant (using the Setapak, Kuala Lumpur address if no email is available) with the subject line "Unauthorised Charge on [Date] for Circle 360 Membership". Include your account reference, cancellation confirmation email, and the statement showing the unwanted charge. Request a refund and a response within 14 days. Save a copy of this letter for your records.
Step three: open a dispute with your card issuer or bank
If the merchant does not refund within 14 days, contact your card issuer or bank and request a chargeback dispute. Provide the unauthorised charge evidence, your cancellation confirmation, and your written request to the merchant. Your bank will investigate and typically refund you while the dispute is being resolved.
Step four: escalate to KPDN if necessary
If your bank dispute is denied or the merchant refuses to cooperate, file a formal complaint with KPDN (Kementerian Perdagangan Dalam Negeri dan Kos Hidup) via their online portal or in writing. KPDN investigates unfair trading practices and automatic renewal violations under CPA 1999. They can compel the merchant to refund and may levy fines for breach of consumer protection law.
Comparison table: cancellation methods at a glance
| Cancellation method | Where to cancel | Processing time | Confirmation method | Best for |
|---|---|---|---|---|
| Website account | Account dashboard | Instant | Email + on-screen confirmation | Most reliable; highest user control |
| App Store (Apple) | Settings > Subscriptions | Instant | Email confirmation | iPhone or iPad users |
| Google Play (Android) | Play Store > Manage subscriptions | Instant | Email confirmation | Android device users |
| Postal mail | Setapak, Kuala Lumpur address | 5-10 business days | Delivery receipt; no direct email | Last resort if digital channels fail |
| Disputing unauthorised charge | Card issuer or bank | 10-30 business days | Bank investigation and refund | Charges after cancellation |
Postal cancellation address for written correspondence
When to use postal cancellation
Use postal cancellation only if you cannot access the online account dashboard, if the website or app repeatedly rejects your cancellation request, or if you are filing a formal dispute after being charged. Postal cancellation is slower (5 to 10 business days) and leaves more room for dispute about timing, so it is a last resort.
Cancellation address
Mail your cancellation request to:
Circle 360
Setapak
Kuala Lumpur
Malaysia
Your letter must include your account reference number, registered email address, membership plan, renewal date, and a clear statement: "I request cancellation of my Circle 360 membership effective immediately. Please confirm cancellation within 5 business days and do not renew or charge my payment method." Sign and date the letter, and send it via registered mail or courier with proof of delivery. Keep the delivery receipt and a copy of your letter for your records.
Summary and next steps
Circle 360 is a recurring shopping subscription governed by Malaysian consumer protection law. You have the right to cancel without penalty, and you must cancel at least 24 hours before your renewal date to prevent an automatic charge. The fastest method is through your online account dashboard or payment app (Apple or Google).
Save your cancellation confirmation and monitor your statement for unwanted charges on and after your renewal date. If you are charged after cancellation, dispute the charge with your card issuer or escalate to KPDN for enforcement. Yafee has helped thousands of Malaysian consumers cancel Circle 360 with confidence by documenting every step and knowing their rights under the Consumer Protection Act 1999.
Your next step: log in to your account, navigate to your membership settings, and click "Cancel membership". Take a screenshot of the cancellation confirmation, save your confirmation email, and verify the cancellation status in your account after 24 hours. If you encounter any resistance or are charged after cancellation, follow the dispute process outlined above and contact KPDN if necessary. Yafee's legal framework-based guides ensure you remain protected and informed throughout the cancellation process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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