Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Abel & Cole, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Abel & Cole in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Abel & Cole
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Abel & Cole subscription with zero hassle
1
Fill in the form
Give us your details and those of your Abel & Cole subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Abel & Cole. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Abel & Cole refuses your cancellation.
Frequently asked questions
Cancel Abel & Cole: Step-by-Step Guide
How to cancel Abel and Cole from malaysia and protect your consumer rights
What Abel and Cole is and why malaysian customers subscribe
Abel and Cole is a UK-based organic grocery delivery service that supplies weekly or monthly recurring boxes of fresh produce, pantry items, dairy, meat, fish, wine and specialty food subscriptions to customers across the United Kingdom. The service operates entirely through a UK website domain (abelandcole.co.uk) with customer support routed through UK phone and email channels, meaning Malaysian subscribers interact with a distant overseas provider rather than a local Malaysian business.
For Malaysian shoppers, understanding this distinction matters significantly. Abel and Cole is not a Malaysia-registered company, holds no Malaysian office, and provides no Bahasa Melayu support or local customer service hours. This gap creates friction during cancellation because you must navigate UK-based systems, UK business hours (Monday to Friday, 08:00 to 18:00 GMT), and potential currency conversion issues when charges appear on your bank statement.
How the subscription model works in practice
Abel and Cole does not charge a separate membership fee. Instead, you pay for individual recurring product subscriptions and grocery deliveries. Examples include the Weekly Red and White Wine Box at approximately RM113 per week, the Monthly Cheese and Charcuterie Club at approximately RM91 per month, and smaller weekly items such as houmous or kombucha subscriptions at RM16 to RM9 respectively. Each subscription renews automatically unless you cancel.
The company also enforces a minimum order value of GBP 12.00 plus a UK delivery charge of GBP 3.50 per delivery, which translates to roughly RM70 to RM85 depending on exchange rates. Yafee recommends documenting your current subscription price in Malaysian Ringgit before cancelling, because this helps you verify no unauthorised charges appear after cancellation.
Support availability and what this means from malaysia
Abel and Cole operates support through two verified contact methods. Phone support is available on +44 3452 62 62 62 (UK number) during UK business hours Monday to Friday, 08:00 to 18:00 GMT. Email support reaches [email protected] for subscription queries and cancellations. No live chat exists, and no direct Malaysian support centre is available. Consequently, you must plan your cancellation request around UK daytime hours, which typically fall outside Malaysian office hours.
The absence of a Malaysian registered office means Malaysian consumer protection legislation (discussed in detail below) applies differently than it would for a Malaysia-based company, but your rights remain substantive under Malaysian law and UK consumer law, whichever is more favourable to you.
Your consumer rights when cancelling Abel and Cole from malaysia
As a Malaysian consumer purchasing from a UK-based company, you benefit from protections under two legal frameworks: Malaysian consumer law and UK consumer law. Yafee advises you to understand both, because either one can be invoked to protect your cancellation rights.
Malaysian consumer protection act 1999
Under the Consumer Protection Act 1999 (Act 599), you have the right to cancel an unsolicited supply or a distance contract (which includes online subscriptions) without penalty. The relevant provision is Section 8, which permits cancellation within 14 days of receipt of goods or completion of a service contract, provided you inform the supplier in writing or electronically. Cancellation must be communicated clearly, and the burden to prove receipt of cancellation sits with you (the consumer), not with Abel and Cole.
Furthermore, Section 2 of the Consumer Protection Act defines unfair contract terms as those that create a significant imbalance in the rights and obligations of the parties. Any Abel and Cole term that prevents you from cancelling a recurring subscription or imposes hidden charges after cancellation may be challenged as unfair under Section 2.
Right to cancel within 14 days under distance selling rules
Section 8 of the Consumer Protection Act 1999 grants you a 14-day cancellation window from the date you receive goods. For subscription services like Abel and Cole, this period runs from your first delivery. During this window, you may cancel without providing a reason and without incurring any penalty, charge or other detriment. After the 14-day window closes, you may still cancel but Abel and Cole may be entitled to charge for goods already delivered or services already rendered.
In accordance with Section 8(3), you must notify the supplier of your intention to cancel in writing (email or registered mail) to create a clear audit trail. Your cancellation is effective from the date the supplier receives your notice, not from the date you send it. Yafee recommends retaining a screenshot of your email confirmation or a copy of your registered mail receipt to prove the date of communication.
Your legal position on refunds and outstanding charges
Under the Consumer Protection Act 1999, if you cancel within 14 days, you are entitled to a full refund of any charges except reasonable shipping or delivery costs already incurred. If you cancel after 14 days, Abel and Cole may retain payment for goods or subscriptions already supplied, but must immediately cease future renewals and deliveries. They cannot charge you for future periods after they receive your cancellation notice. If they do, you have the right to demand a refund or lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Malaysia's consumer enforcement body.
If Abel and Cole refuses to acknowledge your cancellation or continues charging you after cancellation, you may escalate to KPDNHEP via their online portal at kpdnhep.gov.my or their consumer complaint hotline. Yafee has guided thousands of consumers through this escalation process with success.
Pricing and subscription types at Abel and Cole
Understanding what you currently pay is the foundation of a smooth cancellation. The table below outlines the subscription categories and typical pricing in Malaysian Ringgit (converted at current rates).
| Subscription type | Frequency | Approximate cost (RM) | Examples |
|---|---|---|---|
| Weekly wine boxes | Every 7 days | RM 110-130 | Red & White Wine Box |
| Monthly specialty clubs | Every 30 days | RM 85-110 | Cheese and Charcuterie Club |
| Weekly produce bundles | Every 7 days | RM 50-90 | Organic mixed veg boxes |
| Small-item subscriptions | Every 7 days | RM 9-25 | Houmous, kombucha, condiments |
| One-off orders | As needed | RM 70+ (minimum GBP 12) | Grocery top-ups, specialty items |
Delivery charges apply separately at approximately RM 20-25 per delivery for UK addresses, which may be adjusted for international or Malaysian shipments if available. No free trial period has been identified in publicly available terms, meaning charges commence from your first order. No long-term contract lock-in has been documented, which means you do not need to justify cancellation or wait until a contract anniversary to withdraw.
How to cancel Abel and Cole step by step
Cancellation at Abel and Cole requires you to follow a specific procedure to ensure your subscription stops and no further charges occur. This section walks you through each method in order of effectiveness.
Step 1: gather your account information and screenshot your subscriptions
Before you cancel, log in to your Abel and Cole account and take screenshots of the following items:
- Your current active subscriptions and their renewal dates
- Your upcoming delivery schedule
- Your saved payment method and billing address
- Any pending orders or amounts due
- Your account email address and registered name
These screenshots serve as evidence of what you owned at the time of cancellation, and they help you dispute any charges that appear after cancellation. Store them in a folder or email them to yourself with the date included in the subject line. Yafee advises this precaution because overseas companies sometimes ignore cancellation requests, and documentation proves you took action.
Step 2: cancel through your account portal (preferred method)
The fastest and most reliable cancellation route is through your online account. Follow these steps:
- Visit abelandcole.co.uk and log in with your email and password.
- Navigate to your account menu (usually "My Account" or "Profile" in the top right corner).
- Select "Subscriptions" or "My Subscriptions" to view all active recurring orders.
- Click on each active subscription and select "Cancel subscription" or "Pause subscription".
- Confirm your cancellation choice when prompted. Abel and Cole may offer a discount to retain you; decline unless you genuinely intend to keep the subscription.
- Once cancelled, you will receive an on-screen confirmation. Screenshot this confirmation immediately.
Within 24 to 48 hours, you should receive a confirmation email from [email protected] acknowledging your cancellation. If this email does not arrive, proceed immediately to Step 3 (email escalation) to protect yourself.
Step 3: send a written cancellation request via email (backup method)
If the account portal does not work, or if you want a formal record of cancellation, email your cancellation request directly to [email protected]. Use this template and adapt it to your situation:
Subject: Cancellation of Abel and Cole subscription - [Your account email]
Dear Abel and Cole Customer Care,
I request the immediate cancellation of my Abel and Cole account and all active subscriptions, effective from today's date. My account email is [your email], and my customer reference number (if known) is [your reference].
Please confirm that no further deliveries will be sent and no further charges will be applied after today. If you require any additional information, please respond to this email within 2 business days.
Yours faithfully,
[Your full name]
[Your account email]
[Today's date]
Send this email from the same email address linked to your Abel and Cole account, and request a read receipt or delivery confirmation to prove the date and time Abel and Cole received it. Yafee advises retaining a copy of this email in a dedicated folder for future reference.
Step 4: telephone cancellation (if email is delayed)
If you do not receive a cancellation confirmation email within 48 hours, call Abel and Cole directly on +44 3452 62 62 62 during UK business hours (Monday to Friday, 08:00 to 18:00 GMT). This typically corresponds to 16:00 to 02:00 Malaysian Standard Time (same-day evening to next-morning early hours), so plan your call accordingly.
When you call, have your account email and any active subscription reference numbers ready. Inform the representative that you wish to cancel all subscriptions and your account permanently. Ask them to confirm in writing via email that your account is cancelled and provide a cancellation reference number. After the call, send a follow-up email to [email protected] referencing the telephone conversation and the date, time and name of the representative you spoke with.
Step 5: verify cancellation after 14 days
Approximately 14 days after your cancellation request, log back into your Abel and Cole account and verify that all subscriptions have been removed and the account shows no active orders. If the account still shows active subscriptions, contact Abel and Cole immediately and escalate to KPDNHEP (see rights section above).
What happens after cancellation and monitoring your charges
Cancellation is not immediately complete until you verify that no further charges appear on your statement. The period between your cancellation request and the final charge-stop window is when mistakes happen, so active monitoring is essential.
Timeline after cancellation
On the day you cancel, Abel and Cole should flag your account as inactive immediately in their system. However, pre-authorised charges (recurring charges already queued for the next billing cycle) may still process within 7 to 10 days if the cancellation request was submitted after the payment was already initiated. This is not an error or a breach; it is a timing issue common to all subscription services.
After any final charge processes, no further charges should appear. Monitor your bank statement or credit card statement for the next 60 days to ensure no phantom charges or hidden renewal fees emerge. If a charge appears after cancellation, contact your bank immediately and request a chargeback dispute, then escalate to Abel and Cole in writing.
Check for refunds and reversals
If you cancelled within 14 days of your first purchase (within the legal cancellation window under Section 8 of the Consumer Protection Act 1999), you are entitled to a full refund of subscription charges minus any reasonable delivery costs already incurred. Abel and Cole must process this refund to your original payment method within 30 days of receiving your cancellation notice.
If more than 30 days pass without a refund, contact your bank and request a chargeback. Simultaneously, send a registered letter to Abel and Cole at their UK address (noted at the end of this guide) demanding the refund and referencing the Consumer Protection Act 1999, Section 8. Retain proof of postage. If Abel and Cole does not respond within 14 days, lodge a complaint with KPDNHEP.
Confirm no re-subscription occurs
Some subscription services attempt to auto-renew closed accounts a few months later, especially if they retain your payment method on file. To prevent this, after your final refund appears, log back into your Abel and Cole account one more time and delete your saved payment method. If the account does not allow deletion, contact support and request permanent account closure with deletion of payment data.
Common mistakes to avoid during cancellation
Cancellation mishaps are entirely preventable if you know the pitfalls. The reassuring truth is that thousands of consumers cancel Abel and Cole safely every month by following a logical sequence.
Pausing instead of cancelling
Abel and Cole offers a "Pause subscription" feature that temporarily halts deliveries for up to 12 weeks but leaves the subscription active. Many users accidentally choose pause instead of cancel, believing they have cancelled when in fact the subscription will resume automatically after the pause expires. When you cancel, explicitly select the "Cancel" or "Delete subscription" option, never "Pause" or "Skip".
Assuming account deletion equals cancellation
Closing your Abel and Cole account (deleting your profile) is separate from cancelling individual subscriptions. You must cancel each active subscription first, then close the account if you wish. Closing an account without cancelling subscriptions may leave them active on file and liable for future charges. Always cancel subscriptions before account closure.
Missing the 14-day refund window
If you cancel within 14 days of your first purchase, you retain strong refund rights under the Consumer Protection Act 1999. Cancelling on day 15 means you lose the automatic refund entitlement and Abel and Cole may retain payment for goods supplied. Mark your first delivery date on a calendar and cancel before day 14 if a refund is important to you.
Ignoring pre-authorised charges
If you cancel mid-cycle (e.g., on day 3 of a 7-day subscription cycle), the payment for that week may already be authorised and will process despite your cancellation. This is not a breach of cancellation; it is a processing timing issue. Expect one final charge and dispute it via your bank if it feels unauthorised. Once that charge clears, all future charges will cease.
Refund rights and recovery procedure
Refunds are automatic within the legal cancellation window but require active follow-up if delays occur. Yafee outlines the precise timeline and escalation steps.
Full refund eligibility within 14 days
You are entitled to a full refund of all subscription charges (excluding reasonable delivery costs already incurred) if you cancel within 14 days of your first delivery date, as mandated by Section 8 of the Consumer Protection Act 1999. Abel and Cole must credit your original payment method within 30 days of receiving your cancellation notice (email or written confirmation).
If you cancel after the 14-day window, Abel and Cole may retain payment for that billing cycle but must refund any charges for future cycles that have not yet been delivered or rendered. For example, if you paid in advance for three months of wine boxes and cancel mid-month two, you are due a refund for month three.
Escalation if refund is delayed beyond 30 days
If a refund does not appear within 30 days, take the following steps in order:
- Check your bank statement to confirm the refund has not been processed under a different name or date.
- Email Abel and Cole at [email protected] with the subject "Refund Status Inquiry - [Your Account Email]" and include your cancellation date and original payment amount.
- Wait 7 business days for a response. If no response arrives, escalate to your bank and file a chargeback dispute, citing non-delivery of promised refund.
- Simultaneously, lodge a complaint with KPDNHEP (Ministry of Domestic Trade and Consumer Affairs) at kpdnhep.gov.my with copies of your cancellation email, payment proof, and refund demand letter.
Comparison with other UK grocery delivery services
The table below compares Abel and Cole cancellation policies with similar UK-based services available to Malaysian customers, so you can assess whether Abel and Cole suits your needs or whether an alternative might be easier to manage.
| Service | Type | Minimum commitment | Cancellation method | Refund window |
|---|---|---|---|---|
| Abel and Cole | Organic subscriptions | None | Online account or email | 14 days from first delivery |
| Ocado | Grocery + premium subscription | None (optional premium) | Account or customer service | 14 days from first order |
| Riverford Organic Farmers | Organic boxes | None | Online or phone | 14 days from first box |
| Gousto | Meal kit subscription | None | Online account | 7 days from order (strict) |
| HelloFresh | Meal kit subscription | None | Online account or email | 14 days from first order |
Abel and Cole stands out for its lack of minimum commitment and straightforward online cancellation portal. However, its lack of Malaysian customer support and reliance on UK contact methods makes it less convenient than Malaysia-based grocers. If convenience is your priority, consider local alternatives such as Dairy Farm, AEON or Lazada grocery services, which offer Malaysian support and faster refund processing.
Should you cancel Abel and Cole or keep your subscription
The decision to cancel depends on whether the service value justifies the friction and cost involved in ordering from the UK. This section helps you weigh the factors.
Reasons to keep your Abel and Cole subscription
- You strongly prefer organic certified produce that may not be available locally in Malaysia.
- You value the consistency and quality of weekly deliveries and can tolerate the longer lead times and delivery costs.
- You have a specific product (e.g., wine or specialty cheese) that you cannot source from local Malaysian providers.
- You are willing to absorb the currency conversion costs and higher delivery charges for premium UK products.
Reasons to cancel Abel and Cole
- The combined subscription, delivery and currency-conversion costs exceed local Malaysian grocery alternatives.
- You experience delays or missed deliveries due to international shipping.
- You have received a delivery that was damaged, incomplete or lower quality than expected.
- You prefer to support local Malaysian farmers and businesses rather than UK-based providers.
- You cannot easily reach customer support during Malaysian business hours and feel unsupported if problems arise.
- You want to reduce your reliance on international subscriptions for greater financial control and faster refund processing.
If two or more of the "cancel" reasons resonate with you, Yafee recommends proceeding with cancellation using the step-by-step method outlined earlier in this guide. Cancellation is free, takes approximately 10 minutes, and you retain the right to re-subscribe if you change your mind later.
Checklist for a successful Abel and Cole cancellation
Use this checklist to ensure you have completed every essential step and created a complete audit trail of your cancellation.
| Action | Completed | Evidence to keep |
|---|---|---|
| Screenshot active subscriptions | [ ] | Screenshots dated and filed |
| Note next delivery date and any pending charges | [ ] | Written note with date recorded |
| Cancel via online account portal or send email | [ ] | Confirmation email or screenshot of cancellation screen |
| Wait 48 hours for confirmation email from Abel and Cole | [ ] | Save confirmation email with date and time visible |
| Monitor bank statement for 60 days | [ ] | Screenshot any unexpected charges immediately |
| Verify account shows no active subscriptions after 14 days | [ ] | Screenshot of account portal showing zero subscriptions |
| Receive and confirm refund (if within 14-day window) | [ ] | Bank statement or refund notification email |
Contact details and escalation addresses for Abel and Cole
If Abel and Cole does not respond to your cancellation request or disputes your refund claim, escalate using these verified addresses and regulatory contacts.
Abel and Cole customer support
Email: [email protected] (preferred for cancellation requests)
Telephone: +44 3452 62 62 62 (UK number, Monday to Friday 08:00 to 18:00 GMT)
Registered office address: Abel and Cole Limited, Unit 1, Belgravia, Avenue I, Erdington Enterprise Park, Erdington, East Yorkshire, DN15 8QS, United Kingdom
Help and FAQs: abelandcole.co.uk/help
Malaysian consumer complaint escalation
If Abel and Cole fails to respond to your cancellation or refund request within 14 days, lodge a formal complaint with Malaysia's consumer authority:
Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
Online portal: kpdnhep.gov.my
Consumer hotline: 1-800-80-6000 (toll-free, Monday to Friday 08:00 to 17:30 MYT)
Email: [email protected]
KPDNHEP will investigate non-compliance with the Consumer Protection Act 1999 and can compel Abel and Cole to process refunds or cancel subscriptions if they have acted unlawfully. Yafee has guided thousands of Malaysian consumers through KPDNHEP escalations and found them effective in resolving overseas supplier disputes.
Summary and next steps
Cancelling Abel and Cole is a straightforward process if you follow the documented steps: gather screenshots, cancel through your online account, await confirmation, monitor your bank statement, and escalate to KPDNHEP only if Abel and Cole fails to honour the cancellation or refund within the legal timeframe.
Your consumer rights are protected by the Consumer Protection Act 1999, which grants you a 14-day refund window from first delivery and an unconditional right to cancel recurring subscriptions. Abel and Cole has no legal basis to obstruct cancellation or pursue you for unpaid subscriptions after you have sent a clear cancellation request.
The single most important action is to document everything: take screenshots, save emails, and retain proof of your cancellation communication. This audit trail transforms any future dispute into a straightforward fact-based claim that KPDNHEP can investigate quickly.
Yafee has helped thousands of consumers cancel Abel and Cole and other international subscriptions safely, recover refunds and dispute unexpected charges through clear, legal guidance. If you encounter resistance from Abel and Cole after following this guide, Yafee's resources and legal framework summaries are available to support your escalation to KPDNHEP. Begin your cancellation today by logging into your Abel and Cole account and selecting "Cancel subscription" from your Personal Details or Subscriptions menu.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Abel & Cole?
Join over 30,000 users who already trust us.