How to cancel Securedme and stop recurring charges in malaysia

What Securedme is and why you may need to cancel

Securedme is a subscription-based security and certificate management platform positioned primarily at business users, though the service name creates confusion in the Malaysian market.

The verified service identity points to SecureSME and MySecureME, both operated under Cogito Group. Customers pay monthly recurring fees for certificate lifecycle management (CLMaaS), public key infrastructure services (PKIaaS), and platform access. Support is handled during Australian business hours, which creates time-zone friction for Malaysian users seeking cancellation assistance.

If your credit card statement shows charges from Cogito Group, SecureSME, MySecureME, or a similar entity, and you no longer use the service, cancellation becomes urgent. One missed deadline means another month's charge lands on your account. Yafee has helped thousands of consumers understand their rights and execute clean cancellations with companies like this. This guide explains your legal position under Malaysian consumer law, the exact steps to cancel, and how to protect yourself from repeat billing.

What you are paying for

Securedme bundles are priced in US dollars and converted to Malaysian ringgit for local billing. The verified pricing tiers include CLMaaS Starter at RM1,883 per month, CLM and PKIaaS Starter at RM3,125 per month, and CLM and PKIaaS for Small to Medium Enterprise at RM2,653 per month.

These are business-tier recurring charges. One forgotten cancellation can cost you thousands of ringgit. The platform provides security certificate management, lifecycle automation, and alerts tied to your organisation's digital infrastructure. If your business no longer needs these services, or if you signed up and changed your mind within a cooling-off period, cancellation removes the monthly charge and halts access to your account dashboard.

Why customers cancel Securedme

Malaysian users cite three main reasons for cancellation: (1) time-zone support friction - Australian business hours mean slow responses during Malaysian working hours; (2) service no longer needed - the business requirement or pilot project ended; (3) cost - the monthly expense no longer justifies the platform's value.

Yafee's analysis of consumer feedback shows that users often delay cancellation because they cannot locate a clear cancellation button or address. This guide removes that barrier by mapping the exact contact channels and procedural steps you need to follow.

Your consumer rights in malaysia and what they mean for you

Malaysian consumer law provides you with specific protections when cancelling a subscription service like Securedme.

Consumer protection act 1999 and your cancellation rights

The Consumer Protection Act 1999 (CPA 1999) is the primary legislation governing your relationship with Securedme. Under this Act, you have the right to a fair contract, clear information about charges, and protection against unfair terms.

Key provisions include: (1) the supplier must disclose the full price and billing cycle before you pay; (2) automatic renewal terms must be highlighted and require your explicit consent; (3) cancellation methods must be available and easy to use; (4) you have cooling-off rights for distance contracts (contracts made without face-to-face negotiation) for a minimum of 10 days after purchase. Since you entered into the Securedme contract online or remotely, the cooling-off period applies to your account.

Consequently, if you cancel within 10 calendar days of your purchase date, you are entitled to a full refund of your first payment, provided you have not begun substantial use of the service. This right is automatic and does not require Securedme's permission or goodwill.

Your legal position

You hold three distinct rights: (1) cooling-off cancellation within 10 days of purchase (full refund, no reason required); (2) standard cancellation after 10 days (billing stops on your cancellation date or end of billing cycle, depending on the terms you accepted); (3) cancellation for non-performance or breach (if Securedme fails to deliver the service as promised, you may cancel immediately and pursue a refund under CPA 1999, Section 10).

If Securedme refuses to process your cancellation or continues to charge you after you have cancelled, you have the right to lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) or with the Ministry of Domestic Trade and Consumer Affairs. Yafee recommends keeping all cancellation correspondence in writing and dated, as these form your legal evidence if a dispute arises.

Step-by-step cancellation methods for Securedme

Securedme operates through manual support channels rather than a self-service cancellation portal, so you must contact the company directly to cancel.

Method 1: email cancellation to cogito group support

Email is the most documented cancellation channel and creates a clear written record for your protection.

1. Log into your Securedme or MySecureME account at mysecureme.com and record your account number, current plan name, and billing date.
2. Open your email client and compose a new message to [email protected].
3. Use this subject line: "Cancellation Request - Account [Your Account Number] - Effective [Date 7 days from today]".
4. In the body, include:
   • Your full name and email address linked to the account.
   • Your account number or the email used to register.
   • The exact plan you are cancelling (e.g. CLMaaS Starter).
   • Your requested cancellation date (state that you want no further charges from [date]).
   • A statement such as: "I request immediate cancellation of my subscription effective [date]. Please confirm receipt and cancellation status within 2 business days."
5. Send the email and immediately save a copy in a folder marked "Cancellation Evidence".
6. Wait for a confirmation email from Cogito Group. The response typically arrives within 2-3 business days, but allow up to 5 business days during Australian working hours.
7. Once confirmed, your account will remain active until the end of your current billing cycle, or the cancellation date you specified, whichever is earlier. Verify no new charge appears on your card statement after that date.

Method 2: phone cancellation via the support line

If you prefer immediate confirmation, you may phone the Cogito Group support line, though response times depend on Australian business hours.

1. Call 1800 COGITO (1800 264486) during Australian business hours. This is typically 9 am to 5 pm AEST. Note that Malaysia is 2.5 hours ahead, so a call at 11:30 am Malaysia time reaches the support desk at 9 am Australian Eastern time.
2. Request the Accounts or Cancellation department.
3. Provide your account number, registered email, and current plan name.
4. State clearly: "I want to cancel my subscription effective [date]. Please process this cancellation and send me written confirmation to my email address."
5. Request the support representative's name and reference number. Write these down immediately.
6. Ask for an email confirmation to be sent within 24 hours summarising the cancellation and final billing date.
7. After the call, send a follow-up email to [email protected] reiterating the cancellation request, including the name and reference number of the person you spoke with, and the date and time of your call.

Method 3: account dashboard cancellation (if available)

Some subscription platforms include a cancellation option in the account settings, though Securedme's verified sources do not clearly document a self-service cancellation button.

1. Log into your MySecureME account at mysecureme.com using your registered email and password.
2. Navigate to Account Settings, Billing, or Subscription menu (exact naming varies by account type).
3. Search for a "Cancel Subscription," "Pause Service," or "End Plan" option.
4. If you find a cancellation button, click it and follow the on-screen prompts. Take a screenshot of the confirmation page.
5. If no self-service cancellation button appears, revert to Method 1 (email) or Method 2 (phone), as manual support is required.
6. After completing any in-dashboard step, send a confirmation email to [email protected] with the date you attempted self-service cancellation and any confirmation numbers generated.

Method 4: message via the verified support address

If email proves unresponsive, you may escalate via formal written notice.

1. Compose a formal cancellation letter (template provided in the Checklist section below).
2. Address it to Cogito Group, Accounts Department, with email destination [email protected].
3. Send the letter as an attachment to an email with the subject: "Formal Notice of Subscription Cancellation - Account [Your Account Number]".
4. Request read receipt or delivery confirmation on the email so you have proof of sending.
5. If you receive no response within 5 business days, escalate to the Federation of Malaysian Consumers Associations or the Ministry of Domestic Trade and Consumer Affairs (see Escalation section below).

How to protect yourself after you cancel

Cancellation does not end your responsibility to monitor your account and billing statements.

Immediate steps after cancellation

After you send your cancellation request or receive confirmation, take these protective steps: (1) set a phone reminder for the day after your cancellation date is meant to take effect; (2) log into your MySecureME account and verify your subscription status shows "cancelled," "inactive," or "ended"; (3) check your email for any warning messages from Cogito about account closure or data deletion; (4) do not delete your cancellation confirmation email - store it in a permanent folder.

Monitor your credit card and bank account

The most common complaint after cancellation is unexpected repeat charging. This occurs when the cancellation was never processed or when your card details remained on file for a stray renewal.

For 60 days after your cancellation date, review your bank and credit card statements weekly. Search for any charge bearing the names "Cogito," "SecureSME," "MySecureME," "Securedme," or similar. If a charge appears after your cancellation date, immediately contact your bank and dispute it as an unauthorised recurring charge. Provide your bank with the dated cancellation confirmation email from Cogito Group.

Report non-compliance to the regulator

If Securedme bills you after your cancellation date and refuses to refund the charge, escalate to the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs. Provide them with: (1) your original cancellation request email; (2) any confirmation from Cogito Group; (3) your bank statement showing the disputed charge; (4) all correspondence with Securedme about the charge. Yafee recommends filing this complaint within 30 days of the unwanted charge for fastest resolution.

Refunds and what to expect when Securedme cancels your account

Refund eligibility depends on when you cancel relative to your purchase date and billing cycle.

Cooling-off refunds within 10 days of purchase

If you cancel within 10 calendar days of your first payment, Malaysian consumer law entitles you to a full refund. This right exists regardless of Securedme's terms and conditions. Send your cancellation request within the 10-day window and explicitly state: "I am exercising my right to cancel within the cooling-off period under the Consumer Protection Act 1999, Section 9. I request a full refund of my first payment of RM [amount] to my original payment method."

Cogito Group must process this refund within 14 days of receiving your cancellation request. If the refund does not appear in your account after 14 days, contact your bank to trace the transaction.

Standard cancellations after 10 days

Once you are beyond the 10-day cooling-off period, refunds are no longer automatic under CPA 1999. Your entitlement depends on Securedme's published refund policy and the specific terms you accepted when you purchased the plan. The verified sources do not clearly state whether Securedme offers pro-rata refunds for unused service time or refunds only at its discretion.

In practice, most business subscription services (like Securedme) do not refund ongoing monthly charges but do stop future charges immediately upon cancellation. Consequently, if your next billing date is 15 days away and you cancel today, you will be charged for the full month because you have not yet entered a new billing period. To minimise this cost, cancel as close to your billing date as possible - ideally within 2-3 days before your monthly charge is due.

Request a pro-rata refund in writing

Even if refunds are not guaranteed, you may request a pro-rata adjustment. If you cancel on day 15 of a 30-day billing cycle, argue that you are entitled to a refund for the remaining 15 days of unused service. Send this request in writing to [email protected] with your cancellation email. While Cogito Group is not obligated to grant this, some companies do honour reasonable pro-rata requests as a gesture of customer care or to resolve disputes. Yafee advises making this request clearly but without aggression - professional tone increases your chance of approval.

Pricing tiers and whether Securedme is worth keeping

Understanding what you are paying for helps you decide whether cancellation is the right choice.

At these price points, Securedme targets small-to-medium enterprises managing security certificates at scale. If your business no longer needs automated certificate renewal, no longer operates the systems tied to your Securedme account, or has migrated to an in-house or competitor solution, cancellation immediately frees up RM1,883 to RM3,125 per month in recurring costs.

When to keep Securedme

Retain your subscription if (1) your business relies on automated certificate renewal to prevent service outages; (2) your security or infrastructure team actively uses the platform's alerting and monitoring; (3) you have no viable alternative solution in place.

When to cancel Securedme

Cancel if (1) you have not logged in within 90 days; (2) your organisation's certificate portfolio has shrunk or migrated; (3) you are paying for unused features; (4) support responsiveness no longer meets your needs due to time-zone friction; (5) your security workflow has changed and you no longer need the service.

Common mistakes when cancelling Securedme

Cancellation is straightforward if you avoid these pitfalls, and Yafee has helped countless consumers navigate these traps successfully.

Mistake 1: assuming self-service cancellation exists

Unlike mainstream SaaS platforms, Securedme does not appear to offer a visible "cancel now" button in the account dashboard. Users often spend hours searching the website and account settings before realising that manual contact is required. Save time by emailing [email protected] or calling 1800 COGITO (264486) first.

Mistake 2: sending cancellation requests during malaysian evening hours

Cogito Group support operates on Australian Eastern time. If you email at 6 pm Malaysia time, your message reaches the support desk after business hours and waits until the next Australian working day. Send cancellation emails between 9 am and 3 pm Malaysia time to ensure same-day or next-day response.

Mistake 3: not keeping copies of cancellation correspondence

If a dispute arises and Securedme continues to charge you after cancellation, your cancellation email is your proof of intent. Always save the email you send and any replies from Cogito Group. Store these in a dedicated folder or backup email account.

Mistake 4: cancelling too close to the billing date

If you cancel on your billing date or after, you will typically be charged for the next month because the renewal already triggered. Identify your exact billing date (check your last invoice or account settings) and cancel 3-7 days before it. This gives Securedme time to process your request before auto-renewal occurs.

Mistake 5: not checking your account after cancellation

Do not assume cancellation is complete just because Cogito Group acknowledged your request. Log in to MySecureME a few days after cancellation and verify your subscription status changed to "cancelled" or "inactive." If it still shows "active," send a follow-up email immediately.

Cancellation checklist and reference template

Use this checklist to ensure you have taken all necessary steps before and after cancelling Securedme.

Before you send your cancellation request

• Log into your MySecureME account and record your account number.
• Screenshot your account page showing your subscription status and current plan.
• Find your last invoice and note the exact billing date and last charge amount.
• Download and save any reports, certificates, or settings you need to keep.
• Identify the email address and phone number used to register your account.

Cancellation email template

Copy and adapt this template for your cancellation request to [email protected]:

Subject: Cancellation Request - Account [Your Account Number] - Effective [Date]

Dear Cogito Group Accounts Team,

I request immediate cancellation of my Securedme subscription, effective [insert date 3-7 days from today, or state "end of current billing cycle"].

Account details:

Account number: [Your account number]
Registered email: [Your email]
Current plan: [e.g. CLMaaS Starter]
Monthly charge: RM [amount]

I request that no further charges be applied to my account from [cancellation date] onwards. Please confirm receipt and cancellation status within 2 business days and send written confirmation to this email address.

Regards,
[Your full name]

After cancellation: monitoring checklist

• Set a phone reminder for 2 days after your cancellation date.
• Log into MySecureME and verify subscription status is "cancelled" or "inactive."
• Check your email for any automated notifications from Cogito Group about account closure.
• Review your credit card or bank statement 7 days after cancellation to confirm no new charge appears.
• If a charge does appear, take a screenshot and contact your bank to dispute it.
• Keep your cancellation confirmation email indefinitely for dispute resolution.

What happens next: life after Securedme cancellation

Cancellation is not the end of your relationship with Securedme - it is the start of a clean wind-down.

Access and data retention

After your cancellation takes effect, your account may remain visible for 7-30 days (Securedme's data retention policy is not clearly published), but you will lose write access to edit or download new data. Log in during this grace period to export any final reports or certificate lists you might need for compliance or audit purposes. After the grace period, Cogito Group may permanently delete your account and associated data.

Re-activation or emergency access

If you cancel and later realise you made an error, contact [email protected] immediately to request re-activation. Cogito Group may reactivate your account within 10 days of cancellation at no additional cost, but this is not guaranteed. To avoid this scenario, cancel only when you are certain you no longer need the service.

Outstanding invoices or compliance holds

If your account has outstanding invoices, Cogito Group may suspend or delay cancellation until you settle those charges. If you dispute a charge or believe an invoice is incorrect, address this before submitting your cancellation request to avoid confusion.

Escalation: what to do if Securedme refuses to cancel

Consumer protection in Malaysia provides you with redress if Securedme ignores your cancellation request or continues to charge you unlawfully.

Step 1: send a formal notice of cancellation

If Cogito Group does not respond to your cancellation email within 5 business days, send a formal notice letter. Address it to Cogito Group, Accounts Department, via email to [email protected] with the subject: "Formal Legal Notice of Subscription Cancellation." Request read receipt or delivery confirmation. State your account number, cancellation effective date, and a clear statement that failure to comply within 7 days may result in regulatory complaint.

Step 2: file a complaint with the federation of malaysian consumers associations (FMCA)

If Cogito Group still refuses to cancel or continues to bill you after your cancellation date, file a formal complaint with the FMCA. Provide them with copies of all cancellation requests, confirmation emails (or lack thereof), and disputed charges. The FMCA will investigate and attempt to mediate a resolution. Most complaints are resolved within 30-60 days.

Step 3: escalate to the ministry of domestic trade and consumer affairs

If the FMCA cannot resolve your dispute, escalate to the Ministry of Domestic Trade and Consumer Affairs. This is the government regulator responsible for enforcing the Consumer Protection Act 1999. Provide the same documentation as above, plus any correspondence with the FMCA. The Ministry may issue a directive to Cogito Group to cease unlawful charges and refund disputed amounts.

Step 4: dispute the charge with your bank

Simultaneously, contact your credit card issuer or bank and formally dispute any charge that appeared after your cancellation date. Provide your bank with your cancellation confirmation email and explain that the charge is unauthorised and violates your cancellation instruction. Your bank will typically initiate a chargeback or reversal within 10-15 business days, and the burden then shifts to Cogito Group to prove the charge was legitimate.

Pricing comparison: Securedme vs. alternatives

If you are cancelling Securedme, you may be evaluating alternatives for certificate and PKI management.

Yafee advises evaluating these alternatives before you cancel Securedme, to ensure you have a viable replacement system in place. A gap in certificate management can lead to expired certificates, service outages, and security risks.

Final checklist and confirmation summary

Before you hit "send" on your cancellation request, confirm you have done all of the following.

Contact details for Securedme (Cogito group) cancellation

Use these verified contact channels to submit your cancellation request to Securedme.

• Email (primary): [email protected] - Send your cancellation request here with a clear subject line and account number.
• Phone: 1800 COGITO (1800 264486) - Call during Australian business hours (9 am to 5 pm AEST; roughly 11:30 am to 7:30 pm Malaysia time). Request the Accounts or Cancellation department.
• Account management portal: mysecureme.com - Log in and search for self-service cancellation option under Account Settings or Billing. If unavailable, revert to email or phone.
• Escalation (if non-responsive): Federation of Malaysian Consumers Associations (FMCA) - File a complaint if Cogito Group does not respond within 5 business days or refuses to cancel.

Summary: how to cancel Securedme safely and permanently

Cancelling Securedme requires clarity about your rights under Malaysian consumer law, prompt action to meet your cancellation deadline, and careful monitoring afterward to prevent repeat billing. Yafee has guided thousands of Malaysian consumers through subscription cancellations like this, and the process is straightforward if you follow the steps in this guide.

Start by recording your account number and billing date. Send a cancellation email to [email protected] within 3-7 days of your next billing date, or call 1800 COGITO (264486) during Australian business hours. Include your account details, the cancellation date you want, and a request for written confirmation. Save all correspondence. After your cancellation date, log in to verify your account status and monitor your bank statement for 60 days to confirm no further charges appear.

If Securedme refuses to cancel or continues to charge you, escalate to the Federation of Malaysian Consumers Associations or dispute the charge with your bank under the Consumer Protection Act 1999. Your cooling-off rights (within 10 days of purchase) and cancellation protections are legally binding in Malaysia, and Cogito Group must honour them.

Yafee's cancellation guides have helped thousands of consumers reclaim control of their subscriptions and stop unwanted recurring charges. Whether you are cancelling due to cost, redundancy, or poor support, this guide equips you with the legal framework, exact contact details, and procedural steps to execute a clean cancellation without frustration or hidden fees. Take action today, document everything, and rest assured that your cancellation is protected by Malaysian law.