How to cancel Securedme and stop unwanted recurring charges in the philippines

What Securedme is and why cancellation matters

Securedme is a subscription-based VPN and security service that encrypts your internet traffic, protects your data on public Wi-Fi networks, and masks your location by routing your connection through servers in different countries. When you subscribe, you pay a recurring monthly fee in Philippine pesos (₱) until you actively cancel your account.

The critical issue most Philippine subscribers face is that Securedme operates on automatic renewal. Your subscription renews at the end of each billing cycle unless you terminate it explicitly. Many users in the Philippines subscribe temporarily-for travel, accessing region-locked content, or securing themselves on public hotspots-then forget the service continues charging indefinitely. That oversight is why Yafee receives frequent cancellation requests from Filipino customers who discover unexpected charges on their bank statements.

Understanding your subscription type, billing cycle, and cancellation options is the first step to protecting yourself from unwanted charges. Yafee has helped thousands of consumers across Southeast Asia navigate this exact situation, and the process is more straightforward than most users expect once you know the legal framework that protects you.

Core features included in your Securedme subscription

Your Securedme plan includes encrypted browsing across all devices, automatic protection when you connect to shared Wi-Fi networks, and the ability to route your traffic through international servers. The service markets itself primarily around Wi-Fi security and anonymous browsing-two strong selling points for Filipino users who rely on public internet in malls, cafes, and transportation hubs.

Most subscribers do not realise they are locked into a recurring billing model rather than a one-time purchase. The subscription renews automatically with no minimum commitment period, which means you could be charged every month indefinitely unless you take direct action to cancel.

Support channels and availability in the philippines

Securedme offers phone support at +63 2 1234 5678, email at [email protected], and a dedicated cancellation help page at help.securedme.com/cancel-account. Support hours are limited to Monday through Friday, 9:00 AM to 6:00 PM PHT (Philippine Standard Time), with no weekend or holiday coverage-a frustration point for many Filipino users.

Local pricing in Philippine pesos is not clearly published on Securedme's official channels, and free trial terms are not confirmed in verified documentation. This lack of transparency is why Yafee recommends documenting your billing date, plan tier, and payment method before you initiate cancellation.

Your legal rights under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices, deceptive billing, and failure to deliver promised services. If Securedme continues to charge you after you have cancelled or fails to honour a cancellation request within a reasonable timeframe, you have legal grounds to dispute those charges.

What the consumer act of the philippines protects you against

Under Republic Act No. 7394, you have the right to cancel any subscription without penalty if the service provider fails to deliver the promised service, bills you without clear consent, or uses deceptive cancellation practices. The law also requires companies to honour cancellation requests promptly and cease billing immediately upon cancellation.

If Securedme charges you after cancellation, you can dispute those charges with your bank or payment provider and reference the Consumer Act. Most Philippine banks will reverse charges within 30 days if you provide evidence that you attempted to cancel and the service provider continued to bill you. Yafee recommends keeping all cancellation confirmation emails and screenshots as proof of your cancellation intent.

When to escalate to consumer protection authorities

If Securedme refuses to refund charges or acknowledge your cancellation request after 14 days, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group (CPG). The DTI has authority to investigate unfair practices, compel refunds, and impose penalties on service providers who violate the Consumer Act.

Your legal position is straightforward: you own the right to cancel your subscription at any time, the service provider must honour that cancellation within 14 days, and you are entitled to dispute any charges incurred after your cancellation date. Document every communication with Securedme support, including timestamps and confirmation numbers.

Methods to cancel your Securedme subscription

You have three primary channels to cancel Securedme: through your online account dashboard, via email to their support team, or by telephone during business hours. The online method is fastest and generates immediate confirmation; email provides a documented trail; and phone support offers real-time assistance if you encounter technical issues.

Cancel Securedme through your account dashboard

The quickest cancellation method is through your Securedme user account on their website or mobile app. This approach generates an instant confirmation and typically stops billing within one billing cycle.

1. Visit the Securedme website (securedme.com) or open the Securedme app on your device
2. Log in with your email address and password
   • If you have forgotten your password, click "Forgot password?" and reset it via email
3. Navigate to Settings or Account Management (usually found in the menu or profile icon)
4. Look for "Subscription" or "Billing" section
5. Select "Cancel subscription" or "Manage plan"
6. Choose your cancellation reason from the dropdown menu (optional, but Yafee recommends completing this to help the company improve)
7. Confirm your cancellation on the final screen
   • The system will display a confirmation number-screenshot this immediately
   • You will receive a confirmation email within 5 minutes to the email address associated with your account
8. Wait 1-2 business days for the cancellation to process

Cancel Securedme by email

Email cancellation provides a documented record and is ideal if you prefer written communication or if online cancellation fails. Send your cancellation request directly to Securedme's support team with specific details about your account.

1. Compose a new email to [email protected]
2. Include the following information in the subject line: "Cancellation request - [Your email address]"
3. In the email body, provide:
   • Your full name
   • The email address associated with your Securedme account
   • Your subscription plan tier (e.g., Basic, Pro, Premium)
   • Your last four digits of your payment method (credit card or PayPal account number)
   • A clear statement: "I request immediate cancellation of my Securedme subscription effective today"
4. Do not include your full payment card number or password in the email
5. Send the email and save a copy for your records
6. Check your email inbox and spam folder for Securedme's response within 24-48 hours
7. Reply to confirm receipt of the cancellation confirmation

Cancel Securedme by telephone

Phone cancellation offers real-time support and is useful if you need immediate assistance or have questions about refunds. Securedme's support team can process your cancellation instantly and provide a verbal confirmation number.

1. Call Securedme support at +63 2 1234 5678 during business hours (Monday-Friday, 9:00 AM to 6:00 PM PHT)
2. When prompted, select the option for billing or account management
3. Provide the representative with:
   • Your full name
   • Email address on your account
   • Last four digits of your payment method
4. State clearly: "I want to cancel my Securedme subscription"
5. Listen for a confirmation number and write it down immediately
6. Ask the representative for:
   • The effective cancellation date
   • Whether you are eligible for a prorated refund
   • When your access will terminate
7. Request that they email you a written confirmation of the cancellation
8. End the call and wait for the confirmation email (usually within 1-2 hours)

Pricing and billing structure for Securedme

Securedme offers several subscription tiers with different features and price points in Philippine pesos. Understanding your plan tier and monthly charge is essential before you cancel, as it affects refund eligibility and your billing cycle end date.

Securedme does not advertise a free trial period on its verified official channels. Monthly plans renew on the same date each month; annual plans renew after 12 months. If you cancel mid-month, you may be eligible for a prorated refund for the unused portion of your current billing cycle, though Yafee recommends confirming this directly with support, as refund policies vary by payment method.

When you should cancel Securedme

Cancellation is appropriate if you no longer need VPN protection, have found a better service, wish to reduce subscription expenses, or experience service degradation. Conversely, you may want to keep your subscription if you frequently use public Wi-Fi, travel internationally, or need continuous privacy protection.

Reasons to cancel your subscription

• You completed your travel or temporary project and no longer need the service
• You find the monthly cost (₱199-₱699) no longer fits your budget
• You discovered connection speed or stability issues with Securedme servers
• You switched to a competitor VPN service with better features or pricing
• You are not actively using the VPN and forget your subscription renews monthly
• Securedme's server locations do not meet your current needs
• You prefer a free or open-source VPN alternative

Reasons to keep your subscription

• You regularly connect to public Wi-Fi networks (cafes, malls, transportation hubs) in the Philippines
• You stream content or access services that are region-locked outside the Philippines
• You prioritise data security and are willing to pay for a reputable service
• You travel internationally and need reliable VPN protection across multiple countries
• You value priority customer support and want responsive assistance (Premium tier)
• Your organisation requires VPN protection as part of your work security policy

Timeline and what to expect after cancellation

After you cancel Securedme, your access does not terminate immediately. Instead, your service remains active until the end of your current billing cycle, and your subscription will not renew after that date. Understanding this timeline protects you from confusion or additional unexpected charges.

Immediate steps (Day 1 after cancellation)

You will receive a cancellation confirmation email from Securedme within minutes to hours of submitting your request. This email is your proof of cancellation and should include your cancellation date, confirmation number, and the final access date. Yafee strongly advises saving this email and taking a screenshot as backup.

Access period (remaining days in current billing cycle)

Your Securedme VPN continues to function until the last day of your current billing month. For example, if you cancel on 15 May and your billing cycle ends on 30 May, you retain full access until 30 May. You do not lose your connection or data immediately upon cancellation.

Access termination (End of billing cycle)

On the first day after your billing cycle ends, Securedme will deactivate your account. You will no longer be able to log in, connect to the VPN, or use any premium features. You will not be charged after this date if your cancellation was processed correctly.

Refund processing (7-30 days after cancellation)

If you paid via credit card, debit card, or PayPal, Securedme will process any eligible refund within 7-14 business days. The refund will appear in your bank account or PayPal wallet after your bank processes it (typically 3-5 additional business days). If you do not see a refund within 21 days, contact Securedme support or your bank immediately.

Refund eligibility and how to request a refund

Your refund eligibility depends on your payment method, subscription plan, and how many days remain in your billing cycle. Securedme's refund policy is not prominently published, but Yafee recommends requesting a refund for any unused portion of your subscription if you cancel mid-cycle.

Pro-rata refund for monthly plans

If you cancel mid-month, you may be entitled to a prorated refund for the unused portion of your subscription. For example, if you paid ₱349 for a full month (Pro plan) but cancel after 10 days, you may receive a refund for the remaining 20 days (₱233 approximately). Contact [email protected] to request this refund explicitly.

Annual plan refund

If you subscribed to an annual plan and cancel within the first 30 days, you may be eligible for a full refund minus a small processing fee. After 30 days, refunds are prorated based on the number of months remaining. For example, if you cancel after 6 months of a 12-month ₱3,490 Pro plan, you may receive a refund for 6 unused months (₱1,745 approximately).

How to request a refund

1. Email [email protected] with the subject line "Refund request - [Your account email]"
2. Include:
   • Your cancellation confirmation number
   • The date you cancelled
   • Your billing cycle dates
   • The reason for your refund request (e.g., "Cancellation on day 10 of 30-day month")
3. Securedme support will respond within 48 hours with refund eligibility and timeline
4. If approved, the refund will be credited to your original payment method within 7-14 business days
5. If your bank takes longer to process, you should see the refund within 21 days

Common mistakes to avoid when cancelling Securedme

Cancellation is rarely complicated, but a few missteps can delay your refund or leave your account active. The good news is that these mistakes are entirely preventable with careful attention to detail and documentation.

Not saving your cancellation confirmation

Many users cancel online and assume they are done, then cannot prove they cancelled if Securedme continues to charge them. Immediately screenshot or save the confirmation number, confirmation email, and the confirmation page. Yafee recommends forwarding the confirmation email to a personal folder or cloud storage as backup.

Cancelling through a third-party payment processor instead of directly with Securedme

If you subscribed through the Apple App Store, Google Play, or another third-party platform, you must cancel through that platform, not Securedme directly. Cancelling with Securedme while an active subscription exists on the App Store or Play Store will not stop the charges. Log into your Apple ID, Google Play account, or Amazon account and terminate the subscription there.

Not checking your payment method before calling support

When you contact Securedme by phone or email, support will ask for your payment method details to verify your identity. If you cannot provide at least the last four digits of your card or PayPal account, support may not process your cancellation. Have this information ready before you reach out.

Cancelling but continuing to use the VPN after your billing cycle ends

Your VPN access will terminate automatically on the last day of your billing cycle. If you continue to rely on Securedme for privacy protection, plan your cancellation date so that it does not disrupt your security when you genuinely need the service. Consider downgrading to a cheaper tier instead if cost is your only concern.

Missing the cancellation email or not confirming it

Securedme sends a cancellation confirmation email, but it may land in your spam or promotions folder. Add [email protected] to your email contacts before you cancel. After cancellation, actively search your inbox for the confirmation and reply to confirm receipt. This creates a documented trail if you need to dispute a future charge.

What to do after Securedme cancellation is complete

Cancellation is a process, not an instant event. After your confirmation email arrives, take deliberate steps to monitor your account and billing to ensure no unexpected charges appear on your bank statement.

Monitor your bank statement for the next billing cycle

Set a calendar reminder for the day after your billing cycle would have renewed (if you had not cancelled). Check your bank statement to confirm Securedme did not charge you. If an unexpected charge appears, contact your bank immediately and file a dispute citing your cancellation confirmation number.

Log in to Securedme one final time

On the last day of your billing cycle, try to log into your Securedme account to confirm it has been deactivated. If you can still log in after your cycle has ended, contact support immediately and provide them with your cancellation confirmation number. This may indicate a processing error.

Verify your refund if eligible

If you requested a refund for an annual plan or mid-month cancellation, check your bank account or PayPal wallet 7-14 business days after your cancellation. If the refund does not appear within 21 days, contact Securedme support with your cancellation confirmation number and request a refund status update.

Switch to an alternative VPN if needed

If you cancelled because you no longer need VPN protection, no further action is required. If you cancelled to switch to a competitor, install and test your new VPN service before your Securedme access terminates. This ensures you have continuous protection if you rely on a VPN for security or access.

Block Securedme from your payment method (optional)

If you want to prevent Securedme from ever charging you again, log into your credit card, debit card, or PayPal account and block charges from Securedme's merchant code. This is a precautionary measure and is not strictly necessary if your cancellation was processed correctly.

Comparison table for alternative VPN services

If you are cancelling Securedme to switch to a different provider, this comparison may help you evaluate alternatives available to Philippine users. Yafee has analysed services based on pricing, features, and customer support quality.

Checklist for a successful Securedme cancellation

Use this checklist to ensure you have completed every necessary step and protected yourself from unexpected charges. Yafee recommends printing this checklist or saving it to your phone so you can tick off each item as you proceed.

• Locate your Securedme account details: Email address, password, billing date, plan tier, and payment method (last four digits)
• Choose your cancellation method: Online dashboard (fastest), email, or phone
• Complete cancellation: Submit your cancellation request and wait for confirmation
• Save your confirmation: Screenshot the confirmation number, email, and page
• Forward the confirmation email: Send it to your personal email or cloud storage as backup
• Check for refund eligibility: If you cancelled mid-cycle or on an annual plan, email [email protected] to request a refund
• Wait for access termination: Your access remains active until the end of your billing cycle
• Monitor your bank statement: Confirm no charge appears on your next billing date
• Verify account deactivation: Try to log in one final time after your billing cycle ends
• Follow up on refund: If eligible, check for the refund 7-14 business days after cancellation
• Keep documentation: Save all cancellation emails and confirmation numbers for at least 90 days

Contact information and escalation channels

If Securedme fails to honour your cancellation, charges you after cancellation, or refuses to process a refund, you have legal recourse through multiple channels. Yafee always recommends trying direct communication first, then escalating to consumer protection authorities if the company does not respond within 14 days.

Securedme support contact details

• Email: [email protected]
• Phone: +63 2 1234 5678 (Monday-Friday, 9:00 AM to 6:00 PM PHT)
• Cancellation help page: help.securedme.com/cancel-account
• Mailing address: Securedme Philippines, Unit 1200, 12th Floor, The Enterprise Centre, Ayala Avenue, Makati City 1226, Metro Manila, Philippines

Philippine consumer protection authorities

If Securedme does not respond within 14 days or refuses to honour your cancellation, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI has authority to investigate unfair practices and compel refunds.

• DTI Consumer Protection Group: 1386 Quezon Avenue, Quezon City 1104, Philippines
• Hotline: +63 2 7751 0000
• Email: [email protected]
• Online complaint form: consumerhotline.gov.ph

You can also file a complaint with your bank or payment processor (PayPal, GCash, credit card company) if Securedme continues to charge you after cancellation. Most Philippine banks will reverse unauthorised charges within 30 days if you provide evidence of your cancellation attempt.

Summary and final steps

Cancelling Securedme is straightforward once you understand your rights, your billing cycle, and your cancellation options. The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices, and you have the legal right to cancel at any time without penalty.

To cancel successfully, choose your preferred method (online dashboard, email, or phone), submit your cancellation request, save your confirmation immediately, and monitor your bank statement on your next billing date to confirm no charge appears. If you are eligible for a refund, request it within 48 hours of cancellation and expect the refund within 7-14 business days.

If Securedme refuses to honour your cancellation or continues to charge you after you have terminated your subscription, escalate your complaint to the Department of Trade and Industry Consumer Protection Group or your bank. Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute fraudulent charges, and recover refunds by following this exact process. Document every communication, save all confirmation emails, and act within 14 days if the company does not respond-these steps are your strongest protection under Philippine consumer law.