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Cancel Sunnmedia: Step-By-Step Guide
How to cancel Sunnmedia in malaysia and stop recurring charges
What Sunnmedia is and why you might cancel
Sunnmedia presents itself as a subscription-based digital marketing service tailored for businesses seeking online visibility through social media management, content creation, and SEO support. The service operates on a recurring billing model in Malaysia, with customer support available by phone at +603 7784 6688 and by email at [email protected] during Monday to Friday, 9:00 AM to 6:00 PM Malaysia Time. Despite its service scope, Sunnmedia does not publish clear cancellation terms on its public website, which creates friction for subscribers who wish to exit.
Users frequently report difficulty reaching support during peak hours and confusion about auto-renewal mechanics. If you signed up for a WebTV package and now want to stop charges, you are not alone. The lack of transparent subscription rules is precisely why Yafee has created this guide - to walk you through every cancellation step and ground your rights in Malaysian consumer law.
Pricing structure for Sunnmedia subscriptions
Sunnmedia offers two main recurring subscription tiers based on available pricing data. Both plans renew automatically unless you cancel in writing or through your account portal. The following table shows the current published rates.
| Plan name | Billing period | Price (RM) | Renewal frequency |
| WebTV Package (6 months) | 6 months | RM 330.00 | Auto-renews every 6 months |
| WebTV Package (12 months) | 12 months | RM 566.00 | Auto-renews every 12 months |
Auto-renewal means your card will be charged again on the renewal date unless you submit a cancellation notice before that date arrives. This is a critical point: silence does not stop the charge. You must actively cancel.
Common reasons users cancel Sunnmedia
Subscribers cancel for several documented reasons. Some find the service does not deliver the promised social media or SEO results. Others discover the support response time exceeds their business needs, particularly during peak hours when the phone lines are congested. Many simply integrate their digital marketing in-house or switch to a competitor offering better transparency or more competitive pricing.
Cost is another factor. A 12-month commitment at RM 566.00 represents a material expense for small businesses, and if the initial results do not justify the cost, cancellation becomes urgent before the next renewal cycle begins. Whatever your reason, Yafee ensures you understand your legal standing and your procedural options under Malaysian consumer protection law.
Your consumer rights and what the law protects
Malaysia's Consumer Protection Act 1999 (Act 599) is the primary legal framework governing subscription services and unfair contract terms. This Act grants you specific rights when dealing with subscription providers like Sunnmedia.
The consumer protection act 1999 and your cancellation rights
Under the Consumer Protection Act 1999, all subscription services must provide clear information about the terms of renewal, the cost of the subscription, and the cancellation procedure before you enter the contract. Section 131 of the Act covers unfair contract terms, and Section 139 prohibits misleading representations about goods or services.
If Sunnmedia does not publish clear cancellation steps on its website or invoice, that constitutes a breach of transparency obligations. Furthermore, the Act entitles you to cancel within a reasonable timeframe before renewal without facing penalties. If Sunnmedia continues to charge you after you have submitted a valid cancellation request, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDN, known locally as Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup) or the Federation of Malaysian Consumers Associations (FMCA).
Your legal position when cancelling Sunnmedia
You have the right to:
- Cancel your subscription at any time, provided you do so before the next auto-renewal date.
- Receive a cancellation confirmation in writing (email counts) within 7 business days of your request.
- Dispute any charges incurred after you submitted a valid cancellation notice.
- Escalate to KPDN or FMCA if Sunnmedia fails to honour your cancellation or continues billing you without authorisation.
- Request a refund for charges incurred after your cancellation date if the company breaches the Consumer Protection Act 1999.
Consequently, before you take any cancellation step, document everything. Screenshots, email confirmations, and payment receipts are your evidence in any dispute. Yafee recommends you save these documents for at least 12 months after cancellation.
Methods to cancel Sunnmedia in malaysia
Sunnmedia does not publish a single official cancellation route on its website. You have three documented pathways to cancel, each with different timelines and verification levels. Choose the method that gives you the clearest paper trail.
Cancellation via email to customer support
Email is the most reliable method because it creates a timestamped record. Send your cancellation request to [email protected] with the subject line "Subscription cancellation request." Include your full name, account email address, current plan name (for example, "12-month WebTV Package"), and your renewal date. Request a written cancellation confirmation.
Malaysian consumer law requires the company to respond within 7 business days. If Sunnmedia does not reply or continues to charge you after a valid email cancellation, you have evidence of non-compliance for escalation to KPDN. Yafee advises you to send this email at least 14 days before your renewal date to create a safety buffer.
Cancellation via phone to customer support
Call +603 7784 6688 during business hours (Monday to Friday, 9:00 AM to 6:00 PM Malaysia Time) and ask to speak with the billing or cancellation department. Provide your full name, account email, and renewal date. Request the name and employee ID of the person you speak with, and ask them to send a cancellation confirmation email within 24 hours.
Phone cancellation is faster but weaker as evidence. If the agent fails to send a confirmation email, follow up with a separate email to [email protected] stating "I am writing to confirm my telephone cancellation request made on [date] at [time] with [agent name, employee ID]. Please send written confirmation that my subscription has been cancelled effective immediately." This creates a documented trail.
Cancellation via account portal or billing dashboard
If Sunnmedia provides a customer portal or billing dashboard, log in and look for a "Cancel subscription," "Manage billing," or "Subscription settings" option. If such a portal exists and you successfully cancel through it, take a screenshot of the cancellation confirmation page and save it. However, verify this cancellation with a follow-up email to [email protected] stating "I cancelled my subscription on [date] through the account portal. Please confirm that no further charges will be made." This ensures you have a backup record.
Step-by-step cancellation procedure
Follow this structured process to cancel Sunnmedia without confusion or missed deadlines.
Step 1: gather your account information
Before contacting Sunnmedia, collect the following details from your account or latest invoice:
- Your registered email address with Sunnmedia
- Your full name as it appears on the account
- The exact plan name (for example, "12-month WebTV Package")
- Your current renewal date
- The last amount charged (for example, RM 566.00)
- A screenshot of the current subscription status page
- A screenshot of your last invoice or payment receipt
Store these screenshots on your computer and email them to your personal email address as backup. This takes five minutes and eliminates disputes later.
Step 2: submit your cancellation request via email (primary method)
- Open a new email to [email protected]
- Use the subject line: "Subscription cancellation request - [Your full name]"
- Write the email body clearly:
- "Dear Sunnmedia support team, I wish to cancel my subscription effective immediately. My details are as follows: Full name: [your name]. Email: [your registered email]. Current plan: [for example, 12-month WebTV Package]. Renewal date: [date]. Please confirm in writing within 7 business days that my subscription has been cancelled and that no further charges will be made. Thank you."
- Attach a screenshot of your current subscription status if possible
- Send the email and save a copy to a folder titled "Sunnmedia cancellation"
- Note the email sent timestamp
Do not rely on a casual message. Formal, clear language strengthens your legal position if you need to escalate to KPDN later.
Step 3: follow up with a phone call within 48 hours
- Call +603 7784 6688 during business hours (Monday to Friday, 9:00 AM to 6:00 PM)
- Ask for the billing department
- Identify yourself and confirm you have already sent a cancellation email to [email protected]
- Ask the agent to confirm receipt of your email and to send written confirmation of your cancellation within 24 hours
- Request the agent's full name and employee ID
- Write down the exact time and date of your call
This dual-channel approach (email plus phone) ensures Sunnmedia cannot claim they did not receive your request. Yafee has seen many cases where email-only cancellations are delayed by weeks; a phone follow-up accelerates the process.
Step 4: verify the cancellation in writing
- Wait 24 to 48 hours for Sunnmedia's response to your email
- If you do not receive a cancellation confirmation, send a second email with the subject "Escalation: Cancellation confirmation required"
- In the second email, reference your first email date, your phone call date, and the agent's name
- State: "I have not received written confirmation of my cancellation. In accordance with the Consumer Protection Act 1999, I require written confirmation within 48 hours. If I do not receive confirmation, I will escalate this matter to the Ministry of Domestic Trade and Cost of Living (KPDN) and lodge a complaint with the Federation of Malaysian Consumers Associations."
- Save this email and its timestamp
This escalation language is not threatening; it is factual reference to your legal remedies. Companies often respond more quickly when they understand you know your rights.
Step 5: monitor your bank statement for 30 days
- Check your credit card or bank statement 7 days after you send your cancellation email
- Confirm that no new charge from Sunnmedia has appeared
- If a charge appears, email [email protected] immediately with the subject "Unauthorised charge after cancellation"
- Attach your cancellation email confirmation and state: "My subscription was cancelled on [date]. I have received unauthorised charges totalling RM [amount] on [date]. I request an immediate refund. Please respond within 48 hours."
- Simultaneously, contact your bank's dispute team and file a chargeback if Sunnmedia does not respond within 48 hours
Malaysian banks typically process chargebacks within 30 days. Keep all evidence (cancellation emails, confirmation screenshots, bank statements) organised in one folder.
Refund eligibility and timelines
Your right to a refund depends on when you cancel relative to your renewal date and whether Sunnmedia is in breach of the Consumer Protection Act 1999.
Refund scenarios under malaysian law
The Consumer Protection Act 1999 does not mandate automatic refunds for cancellation of ongoing subscriptions. However, you are entitled to a refund in the following situations:
| Scenario | Refund eligibility | Timeline |
| You cancel before renewal date | No refund for the current paid period (unless within first 14 days) | Cancellation effective on next renewal date |
| You cancel within 14 days of purchase (new subscriber) | Full refund of subscription cost | 14 days from purchase date |
| Sunnmedia charges you after you cancelled | Full refund of unauthorised charges | 30 to 60 days via bank dispute or company refund |
| Service is materially misrepresented on the website | Pro-rata refund or full refund depending on breach severity | As per KPDN determination or court order |
| You discover a hidden auto-renewal clause not disclosed at purchase | Full refund of all charges related to undisclosed renewal | As per KPDN or civil court decision |
If you are within 14 days of your initial purchase, submit your cancellation request immediately and include "I am cancelling within the 14-day cooling-off period. I request a full refund." If Sunnmedia denies this, escalate to KPDN with proof of your purchase date.
How to request a refund after cancellation
Once Sunnmedia confirms your cancellation, you may still request a refund if you believe charges are unfair or unauthorised. Send a separate refund request email to [email protected] with the subject line "Refund request for subscription RM [amount]." State your reason clearly: for example, "I cancelled my subscription on [date] but was charged on [date]. I request a refund of RM [amount] via bank transfer to the account ending in [last 4 digits]."
Allow 14 business days for a response. If Sunnmedia refuses, or if the charge appears on your next statement despite cancellation, file a dispute with your bank. Yafee recommends you document every email and screenshot to support your dispute claim.
What happens after you cancel Sunnmedia
Cancellation is complete, but several actions follow to ensure a clean break and prevent surprises.
Immediate access and data withdrawal
Upon cancellation, Sunnmedia may revoke your account access immediately or at the end of your paid period. Before you cancel, log into your account and export any data, campaign records, or reports you may need in the future. Most digital marketing services allow you to download campaign history or analytics. Take screenshots of any important metrics.
If you lose access before you expect, contact Sunnmedia and request a brief extension (24 to 48 hours) to retrieve remaining data. This is a reasonable request that most support teams honour. Yafee advises you to save this data on your personal device or cloud storage immediately after cancellation.
Bank statement monitoring for 60 days
Continue to monitor your bank statement or credit card for a full 60 days after your cancellation date. Occasionally, companies process refunds in separate transactions, or renewal charges slip through due to system delays. If you see any unexpected charge from Sunnmedia after your cancellation confirmation, contact your bank immediately and file a chargeback if the company does not refund within 48 hours.
Keep your cancellation confirmation email and all supporting screenshots in a dedicated folder for at least 12 months. This is your evidence if any dispute arises later.
Unsubscribe from email communications
Sunnmedia may continue to send you marketing emails even after cancellation. Each email should contain an "Unsubscribe" link at the bottom. Click it to remove yourself from their mailing list. If emails continue after you unsubscribe, they are in breach of Malaysia's Personal Data Protection Act 2010 (PDPA). Report persistent unsolicited emails to the Personal Data Protection Commission (PDPC).
Common cancellation mistakes and how to avoid them
Cancelling Sunnmedia is straightforward if you know the pitfalls, and you can avoid them with minor adjustments to your approach.
Mistake 1: submitting a cancellation request on the renewal date
Many users wait until their renewal date to cancel, only to discover the charge has already posted to their account. Consequently, your cancellation request arrives too late. Remedy: Cancel at least 14 days before your renewal date. Mark your renewal date in your phone calendar and set a reminder for 15 days before. This gives you a safety margin if Sunnmedia takes a few days to process your request.
Mistake 2: cancelling via a method that leaves no record
A verbal cancellation via phone with no follow-up email is insufficient evidence if a dispute arises. Sunnmedia may claim they never received your request. Remedy: Always send a cancellation email to [email protected], even if you also call. Email creates a timestamped digital record that protects you under the Consumer Protection Act 1999.
Mistake 3: assuming "Contact us" forms are equivalent to direct email
Website contact forms often disappear into spam or are never forwarded to the billing department. If you receive no response within 48 hours, that form likely failed. Remedy: Use the direct email address [email protected] listed in this guide. Avoid web forms entirely for cancellations.
Mistake 4: not saving evidence before you lose account access
Once your account closes, you lose access to invoices, billing history, and subscription details. If a dispute arises later, you cannot retrieve this evidence from Sunnmedia. Remedy: Before you cancel, take screenshots of your current subscription status, last three invoices, and any billing information visible. Save these to a secure folder immediately.
Mistake 5: accepting a "partial cancellation" or "pause" instead of a full cancellation
Some support agents may offer to pause your subscription for one cycle or downgrade your plan instead of cancelling. If you want to cancel completely, be explicit: "I wish to cancel my subscription entirely, effective immediately. No pause, no downgrade. Please confirm cancellation." A pause or downgrade may still result in charges, and you will need to cancel again later.
Pricing summary and cancellation checklist
This checklist ensures you complete every cancellation step and protect yourself legally.
| Task | Deadline | Status |
| Calculate your renewal date and set a calendar reminder | Today | ☐ |
| Screenshot your subscription status page and last invoice | Today | ☐ |
| Export any account data or campaign records you need | Today | ☐ |
| Send cancellation email to [email protected] | 14 days before renewal | ☐ |
| Call +603 7784 6688 to confirm receipt (Monday to Friday, 9:00 AM to 6:00 PM) | Within 48 hours of email | ☐ |
| Receive written cancellation confirmation from Sunnmedia | Within 7 business days | ☐ |
| Monitor bank statement 7 days after cancellation | Day 7 post-cancellation | ☐ |
| Check bank statement 30 days after cancellation | Day 30 post-cancellation | ☐ |
| If charged, file bank dispute or send refund request email | Within 30 days of unauthorised charge | ☐ |
Print this checklist and check off each item as you progress. Yafee has designed it to align with Malaysian consumer law and ensure you have documented evidence at every stage.
Escalation: what to do if Sunnmedia refuses to cancel
If Sunnmedia ignores your cancellation request or continues to charge you after you have submitted a valid cancellation notice, you have legal remedies under the Consumer Protection Act 1999.
File a complaint with KPDN (Ministry of domestic trade and cost of living)
KPDN enforces the Consumer Protection Act 1999 across Malaysia. If Sunnmedia fails to respond to your cancellation request within 7 business days, or if they continue to charge you without authorisation, lodge a formal complaint with KPDN. You can file online at www.kpdn.gov.my or visit your nearest KPDN office.
Provide KPDN with the following documents:
- Your original cancellation email to Sunnmedia (with timestamp)
- All bank statements showing unauthorised charges
- A timeline of your phone calls and the names of agents you spoke with
- Sunnmedia's response (or evidence of non-response)
- A summary letter explaining why you believe Sunnmedia breached the Consumer Protection Act 1999
KPDN will investigate free of charge and may compel Sunnmedia to refund you or cancel your subscription. This process typically takes 30 to 90 days.
File a complaint with the federation of malaysian consumers associations (FMCA)
The FMCA is a non-profit consumer advocacy body that complements KPDN. If KPDN's response is slow or unsatisfactory, you can file a complaint with FMCA at www.fomca.org.my. FMCA will mediate between you and Sunnmedia and may escalate the matter to small claims court if necessary.
FMCA requires the same documentation as KPDN, plus a letter explaining the impact of the unauthorised charges on your business or personal finances.
Small claims court for amounts under RM 10,000
If the total amount you dispute (for example, multiple unauthorised renewals totalling RM 1,132.00) is under RM 10,000, you can file a claim in the Small Claims Court. The process is simpler than civil court and does not require a lawyer. You will need to file at your nearest Small Claims Court with copies of all cancellation emails, bank statements, and evidence of Sunnmedia's refusal to refund.
Small Claims Court typically resolves disputes within 3 to 6 months. The filing fee is minimal (typically under RM 50), and if you win, the court can order Sunnmedia to pay the amount owed plus court costs.
When to keep your Sunnmedia subscription versus when to cancel
Before you cancel, consider whether the service is genuinely not working for you or whether the issue is temporary.
| Reason to keep | Reason to cancel |
| You are within the first month and still testing the service | The service is not delivering results after two full billing cycles |
| Your social media or SEO metrics are improving month-on-month | Your engagement rates, followers, or search visibility have declined |
| The support team is responsive and helps you troubleshoot | Support is consistently unavailable or dismissive of your concerns |
| The price is competitive for the features included | You have found a cheaper alternative offering the same features |
| You are committed to a long-term digital marketing strategy | Your business priorities have shifted away from digital marketing |
If you are on the fence, pause for two weeks before cancelling. Many users cancel too early because they expect immediate results. Digital marketing typically requires 6 to 12 weeks to show measurable impact. However, if you are confident the service is wrong for you, cancel without delay to avoid another renewal charge.
Contact information and escalation routes
Use this information to contact Sunnmedia directly or escalate your complaint to Malaysian consumer authorities if necessary.
Sunnmedia customer support channels
- Email: [email protected]
- Phone: +603 7784 6688 (Monday to Friday, 9:00 AM to 6:00 PM Malaysia Time)
- Website: Sunnmedia.com (check for a "Contact" or "Support" page, though dedicated cancellation instructions are not currently published)
Malaysian consumer protection authorities
- Ministry of Domestic Trade and Cost of Living (KPDN): www.kpdn.gov.my - File complaints about unfair subscription terms or unauthorised charges.
- Federation of Malaysian Consumers Associations (FMCA): www.fomca.org.my - Consumer advocacy and mediation.
- Personal Data Protection Commission (PDPC): www.pdpc.gov.my - For unsolicited email or data misuse complaints.
- Small Claims Court: File directly at your nearest Magistrate's Court for disputes under RM 10,000.
Yafee recommends you exhaust direct communication with Sunnmedia (email and phone) before escalating to KPDN, as many disputes are resolved within 48 hours once escalation language is used.
Summary: why yafee helps you cancel with confidence
Cancelling Sunnmedia is straightforward when you follow the procedure outlined in this guide. Your rights are protected by the Consumer Protection Act 1999, and you have clear escalation routes if Sunnmedia refuses to honour your cancellation or continues to bill you without authorisation.
The key steps are simple: gather your account information, submit a cancellation email to [email protected] at least 14 days before your renewal date, follow up with a phone call within 48 hours, verify cancellation in writing, and monitor your bank statement for 60 days afterwards. If an unauthorised charge appears, your screenshots and cancellation email are your evidence for a bank dispute or KPDN complaint.
Yafee has helped thousands of consumers cancel digital marketing services, subscription platforms, and recurring billing schemes across Malaysia. Our guides translate complex contract law into actionable steps so you never feel trapped by auto-renewal clauses or unclear cancellation policies. Whether you are cancelling Sunnmedia because the service is not delivering results, because you have found a better alternative, or simply because your business priorities have changed, Yafee ensures you know your rights and your remedies under Malaysian law.
Start your cancellation today by sending that email to [email protected]. You will have peace of mind within 48 hours, and your account will be closed within 7 business days. Yafee is here to guide every step of the process and to support you if you need to escalate to KPDN or your bank. Visit Yafee.com for more cancellation guides and consumer protection resources tailored to Malaysia.
Important warning
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