Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Sunnmedia, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Sunnmedia in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Sunnmedia
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Sunnmedia subscription with zero hassle
1
Fill in the form
Give us your details and those of your Sunnmedia subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Sunnmedia. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Sunnmedia refuses your cancellation.
Frequently asked questions
Cancel Sunnmedia: Step-by-Step Guide
How to cancel Sunnmedia and stop automatic renewals in the philippines
What Sunnmedia is and why you might want to cancel
Sunnmedia is a digital media subscription service integrated within the Sunafamily platform, offering streaming content and media packages through automatic recurring billing. Your payment method gets charged at each billing cycle unless you cancel before the renewal date arrives. Understanding your cancellation rights and the correct procedure will help you avoid unwanted charges and recover funds if the service failed to meet your expectations.
Many Filipino users subscribe through multiple channels-directly via Sunnmedia, through the App Store, Google Play, GCash, or Maya-which can create confusion about where to submit a cancellation request. That confusion often results in delayed cancellations and duplicate charges. Yafee specialists recommend locating your original receipt or billing confirmation immediately, as this document proves your subscription date and package type.
Why subscription confusion delays your cancellation
Sunnmedia operates under the Sunafamily parent company framework, meaning billing and subscription management sometimes reference both brand names. Your receipt or support correspondence might mention Sunafamily instead of Sunnmedia, but this does not change your cancellation rights under Philippine consumer law. Nevertheless, the layering of brand names can make it harder to identify the correct support channel.
If you paid through an app store or mobile payment app, that transaction record is your strongest proof of purchase. Screenshot or save your billing email from Sunnmedia, GCash, Maya, or the relevant app store before you initiate cancellation. Yafee advises keeping this documentation accessible for any dispute or refund claim.
What you typically pay for with Sunnmedia
Sunnmedia offers subscription packages for streaming and media access, with billing periods ranging from 6 months to 12 months. Free trials are also available and convert to paid subscriptions automatically once the trial expires. Always verify the exact package on your current account by checking your most recent billing email or app store receipt before proceeding with cancellation.
| Package type | Billing period | Renewal pattern | Cancellation deadline |
|---|---|---|---|
| 6-month WebTV | Every 6 months | Automatic unless cancelled | Before renewal date |
| 12-month WebTV | Every 12 months | Automatic unless cancelled | Before renewal date |
| Free trial (7-30 days) | Varies by promotion | Converts to paid automatically | Before trial ends |
If you are currently enrolled in a free trial, take action immediately. Sunnmedia automatically converts free trials to paid subscriptions when the trial period expires, and your account will be charged unless you cancel beforehand. The trial end date is your hard deadline for cancellation.
Your consumer rights and the legal framework protecting your cancellation
The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific rights over automatic renewal subscriptions and prohibits unfair billing practices.
What republic act no. 7394 guarantees you
Philippine consumer law requires that subscription services clearly disclose renewal terms, billing amounts, and cancellation methods before charging your payment method. If Sunnmedia did not make the renewal date, amount, or how-to-cancel information obvious at signup, you have grounds to dispute a charge or request a refund under the Consumer Act.
The law also protects your right to cancellation confirmation in writing. If Sunnmedia refuses to acknowledge your cancellation request, continues charging after you cancel, or makes the cancellation process deliberately difficult, you can escalate the complaint to the Department of Trade and Industry (DTI) or file a chargeback with your bank or payment provider. Yafee emphasizes that the burden of proof falls on the merchant, not on you, to demonstrate that your cancellation was invalid.
Your legal position if Sunnmedia continues charging
If you submit a valid cancellation request and Sunnmedia continues charging you:
- The charge is presumed unfair under the Consumer Act unless Sunnmedia proves otherwise.
- You have the right to request a full refund for all charges made after your cancellation date.
- You can file a complaint with the Department of Trade and Industry at dti.gov.ph or contact your regional DTI office.
- You can dispute the charge with your bank, credit card company, or mobile payment provider (GCash, Maya, etc.) within 60-90 days of the charge.
- You may recover damages for unfair billing practices, as defined by Republic Act No. 7394.
When to escalate to the department of trade and industry
Contact the DTI if you cancel Sunnmedia but the company continues charging you, if you cannot find a legitimate cancellation method, or if the company refuses to provide cancellation confirmation. The DTI investigates unfair billing and can issue orders requiring refunds and penalties. Yafee users have successfully escalated complaints through the DTI when merchants refused to honor cancellations or provide written confirmation.
How to cancel Sunnmedia depending on where you subscribed
Your cancellation method depends on which platform processed your original subscription-Sunnmedia directly, the App Store, Google Play, GCash, or Maya. Identify your subscription channel first, then follow the matching steps below.
Step 1: locate your original billing confirmation
Find your receipt or billing email from Sunnmedia, your app store account, or your payment app (GCash, Maya). This document will confirm the subscription date, package type, and billing amount. Take a screenshot or download the PDF before you proceed. This evidence protects you if a dispute or refund claim arises.
Step 2: cancel through the sunafamily or Sunnmedia website
If you subscribed directly through Sunnmedia or Sunafamily:
- Visit the Sunafamily or Sunnmedia login page and sign in with your registered email and password.
- Navigate to your account settings or subscription management section.
- Locate the "Subscriptions," "Billing," or "Active Plans" menu.
- Select the Sunnmedia subscription you want to cancel.
- Click "Cancel Subscription," "Stop Renewal," or the equivalent button.
- Read the cancellation confirmation screen and select "Confirm Cancellation."
- Take a screenshot of the confirmation page showing the cancellation date and time.
- Check your email for a cancellation confirmation message from Sunnmedia or Sunafamily within 24 hours.
If you do not receive a confirmation email within one business day, contact Sunnmedia support directly and request written cancellation confirmation via email. Yafee recommends saving this confirmation email in a folder labeled "Cancellations" for future reference.
Step 3: cancel an app store subscription (Apple iOS)
If you subscribed through the Apple App Store:
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find Sunnmedia in the active subscriptions list and tap it.
- Tap "Cancel Subscription" or "Edit Subscription."
- Confirm the cancellation by selecting "Confirm" or "Yes."
- Take a screenshot showing the cancellation confirmation.
Apple will send you a confirmation email. Verify that your subscription status changes to "Expired" within 24 hours. If you were charged after cancellation, file a refund request directly through the App Store by selecting "Report a Problem" next to the charge.
Step 4: cancel a google play subscription (Android)
If you subscribed through Google Play:
- Open Google Play on your Android device or visit play.google.com from a browser.
- Tap the menu icon (three horizontal lines) and select "Payments and subscriptions."
- Select "Subscriptions."
- Locate Sunnmedia and tap it.
- Tap "Cancel subscription."
- Follow the prompts to confirm cancellation.
- Screenshot the cancellation confirmation page.
Google will email you a cancellation confirmation. Your subscription will remain active until the end of your current billing period, then will not renew. If you are charged after the cancellation date, submit a refund request through Google Play by locating the charge and selecting "Report a problem."
Step 5: cancel a GCash or maya payment subscription
If you subscribed using GCash or Maya:
- Open GCash or Maya on your phone.
- Go to "Bills" or "Transactions" and locate the Sunnmedia charge.
- Tap the transaction and select "Details."
- Look for a "Manage Subscription" or "Contact Merchant" option.
- If available, select "Cancel" or "Stop Recurring."
- If no cancellation option appears in the app, take note of the Sunnmedia merchant ID or reference number.
- Contact GCash or Maya support directly and provide the Sunnmedia merchant ID, asking them to cancel the recurring authorization on your account.
- Request confirmation via email that the recurring charge authorization has been removed.
Furthermore, contact Sunnmedia support directly using the merchant contact details on your GCash or Maya receipt. Provide your reference number, account email, and cancellation request. Yafee advises requesting written cancellation confirmation from both Sunnmedia and your payment app.
Step 6: request written cancellation confirmation
After completing your cancellation through any channel:
- Wait 24 hours for a confirmation email from Sunnmedia, the app store, or payment app.
- If you do not receive confirmation, contact Sunnmedia support at the email address on your billing receipt.
- In your email, include your subscription account email, package type (e.g., "6-month WebTV"), and the date you attempted to cancel.
- Request written confirmation that your cancellation has been processed and that no further charges will be made.
- Save the response email.
Written confirmation is your strongest defense if a dispute or chargeback becomes necessary. Consequently, never rely on verbal confirmation or chat-based support alone-always request and retain email documentation.
Refunds and what to do if you are charged after cancellation
Cancellation stops future charges, but you may be eligible for a refund if you were charged after submitting your cancellation request or if the service did not meet its obligations.
Request a refund from Sunnmedia
If you cancel but Sunnmedia charges you anyway, request a refund immediately:
- Email Sunnmedia support with your account email, the unwanted charge amount, the transaction date, and your cancellation date.
- Attach a screenshot of your cancellation confirmation and the unwanted charge receipt.
- Request a refund to your original payment method within 5 to 7 business days.
- Allow 5-7 business days for a response. Save the email chain.
- If Sunnmedia refuses the refund or does not respond within 7 days, proceed to Step 2 below.
File a chargeback with your bank or payment provider
If Sunnmedia refuses to refund an unwanted charge:
- Contact your bank, credit card company, or payment app (GCash, Maya) and report the charge as unauthorized or a billing error.
- Provide the transaction reference number, the charge amount, the date of the charge, and the date you cancelled.
- Attach your cancellation confirmation and Sunnmedia's refusal email (if applicable).
- Your bank or payment provider will initiate a dispute investigation, typically within 5-10 business days.
- In accordance with Philippine banking regulations, your bank will attempt to recover the funds on your behalf.
- Document all communications and keep records of the dispute reference number.
Escalate to the department of trade and industry
If the chargeback fails or you dispute multiple charges:
- Visit the DTI website at dti.gov.ph and download a formal consumer complaint form.
- Fill in your complaint details: account email, subscription type, cancellation date, unauthorized charge dates, and amounts.
- Attach your cancellation confirmation, billing receipts, and all email correspondence with Sunnmedia.
- Submit the complaint to your regional DTI office or file online through the DTI platform.
- The DTI will investigate and may require Sunnmedia to provide a written response within 15 days.
- If the DTI finds in your favor, it can order Sunnmedia to refund the charges and pay penalties.
Yafee has found that many consumers resolve refund disputes through the DTI within 30-60 days when they provide complete documentation. Nevertheless, the chargeback route is often faster for a single unwanted charge.
Common mistakes to avoid when cancelling Sunnmedia
Cancelling is straightforward once you know the correct process-the mistakes below are entirely preventable.
Mistake 1: not confirming your cancellation in writing
Verbal cancellation or cancellation through chat support is not legally binding. If you cancel by phone or chat and are later charged, you have no proof that you submitted a valid cancellation request. Always cancel through your account dashboard or submit a written email confirmation request. Screenshot or download every confirmation page and email. This documentation is critical for any dispute or DTI complaint.
Mistake 2: cancelling through the wrong channel
If you subscribed through the App Store, you must cancel through the App Store account settings, not through the Sunnmedia website. Cancelling in the wrong place will not prevent your charge. Identify where you originally subscribed, then follow the matching cancellation steps from the section above. Yafee emphasizes that the cancellation source must match the subscription source.
Mistake 3: not checking the cancellation deadline
Free trials convert to paid subscriptions automatically on a specific date. If you miss that deadline, you will be charged for the full subscription period. Set a phone reminder 3 days before your trial end date. Check your account dashboard daily if the trial is nearing expiration. Do not wait until the last minute to cancel.
Mistake 4: assuming the trial charge will reverse automatically
Some users believe that cancelling a trial before the conversion date will refund any charges already made. This is not automatic. If you were charged a trial fee before cancelling, you must request a refund separately. Contact Sunnmedia support and ask for a trial refund, providing your account email and cancellation date.
Mistake 5: ignoring follow-up charges
Some merchants continue charging after a cancellation for 1-2 billing cycles before the system updates. Do not ignore these charges. Contact Sunnmedia immediately and reference your cancellation confirmation. A single follow-up charge is often a system delay, but multiple charges after cancellation indicate a billing problem that requires escalation to the DTI or your bank.
What to do after you cancel Sunnmedia
Cancellation is only the first step-monitoring your account and payment method ensures the cancellation remains valid.
Monitor your bank or payment app for 30 days
After cancellation, check your bank statement or payment app every few days for the next 30 days. Watch for any unexpected Sunnmedia charges. If you see a charge after your cancellation date, contact Sunnmedia support immediately and reference your cancellation confirmation. Early intervention prevents multiple unwanted charges from accumulating.
Verify your subscription status in your account
Log into your Sunnmedia account or app store account 3-5 days after cancellation. Navigate to your subscriptions section. Your subscription status should show "Cancelled," "Expired," or "Inactive." If your status still shows "Active" or the subscription remains listed after 5 days, contact support and ask for clarification. A status that does not change may indicate that your cancellation was not processed.
Request and save your cancellation receipt
If you have not received a formal cancellation email from Sunnmedia within 2 business days, email support and request a cancellation receipt. Include your account email and cancellation date. Save this receipt indefinitely. Yafee recommends creating a folder on your computer or cloud storage labeled "Cancelled Subscriptions" where you archive all cancellation confirmations, receipts, and correspondence.
Check for unexpected content access
If you can still access Sunnmedia content after cancellation, this is normal-your access usually continues until the end of the current billing period. However, once that period expires, you should lose access. If you retain access beyond your billing period end date, contact support and confirm that your account has been deactivated. Continued access after cancellation can lead to unexpected charges.
Pricing comparison and why you might choose to keep or cancel
Understanding the cost-benefit of your Sunnmedia subscription will help you decide whether to cancel or continue.
| Package | Billing period | Typical cost (PHP) | Per-month cost | Keep or cancel? |
|---|---|---|---|---|
| 6-month WebTV | Every 6 months | Varies by promo | Variable | Cancel if unused 2+ months |
| 12-month WebTV | Every 12 months | Varies by promo | Variable | Cancel if unused 3+ months |
| Free trial | 7-30 days | Free (converts to paid) | N/A | Cancel before expiry if not needed |
If you have used Sunnmedia actively in the past month, consider keeping your subscription. If you have not accessed the service in 2 or more months, the cancellation is financially justified. Consequently, review your account usage one week before each renewal date to make an informed decision about continuing.
Checklist: before you cancel Sunnmedia
Use this checklist to ensure you complete every step correctly and retain all necessary documentation.
- Locate your original billing confirmation or app store receipt.
- Take a screenshot of your current subscription status (active, billing amount, next renewal date).
- Note the subscription package type (e.g., 6-month WebTV or 12-month WebTV).
- Identify the platform where you subscribed (Sunnmedia website, App Store, Google Play, GCash, or Maya).
- Log into your account and navigate to subscription settings or billing management.
- Click the cancellation button appropriate to your platform.
- Take a screenshot of the cancellation confirmation page.
- Wait 24 hours and check your email for a cancellation confirmation from Sunnmedia or the app store.
- If no email arrives within 24 hours, contact support and request written confirmation.
- Save all cancellation confirmation emails in a dedicated folder.
- Monitor your bank or payment app for the next 30 days to confirm no charges occur.
- Log back into your account after 5 days to verify that your subscription status shows "Cancelled" or "Inactive."
Final summary and how yafee can help
Cancelling Sunnmedia requires identifying your subscription platform, following the matching cancellation steps, and retaining written confirmation. The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel and protects you from unfair billing. If Sunnmedia continues charging after cancellation, you can request a refund, file a chargeback, or escalate a complaint to the Department of Trade and Industry.
Yafee has helped thousands of consumers cancel recurring subscriptions across the Philippines by providing clear, legally grounded procedures and teaching them how to preserve evidence for disputes. Our contract-law specialists ensure that you understand your rights and know the exact steps to take if a merchant refuses to honor your cancellation. Whether you are cancelling due to non-use, cost concerns, or service quality, Yafee empowers you with the information and documentation strategies needed to cancel smoothly and recover funds if necessary.
Visit yafee.com today to access templates for cancellation emails, sample DTI complaint forms, and guides for filing chargebacks with GCash, Maya, and major Philippine banks. Yafee puts your consumer rights first.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Sunnmedia?
Join over 30,000 users who already trust us.