How to cancel Motion subscription and stop recurring charges in malaysia

What Motion is and why you might want to cancel

Motion is a paid productivity application that auto-schedules your tasks into your calendar using artificial intelligence - it is not a simple to-do list or calendar app. You pay for AI-powered task scheduling, calendar synchronisation, and team collaboration features, with recurring monthly billing charged to your payment method until you cancel.

Motion's core features and pricing structure

The service charges you monthly for automated task planning and calendar integration. According to Motion's terms of service, your payment method is charged on a recurring basis with no minimum contract period, which means you are not locked into a long-term commitment and can cancel at any time. For Malaysian users, pricing converts to approximately RM 105.00 per user monthly for team plans, making it a material expense for small businesses and solo operators who manage their own subscriptions.

The main complaint theme from users in Malaysia centres on Motion's aggressive automatic scheduling - the system will reorganise your calendar without requiring manual approval, which frustrates users who prefer direct control. Combined with the monthly recurring charge, this is the leading reason users seek to cancel.

How Motion operates for malaysian users

Motion operates as a cloud-based software-as-a-service (SaaS) subscription billed online in your local currency or international card terms. There is no confirmed local Malaysian phone support, and the service does not currently offer a Malaysian language interface. For this reason, your best approach is to track your own billing date, save written proof of cancellation, and treat the subscription the same way you would any international digital service charge.

Live chat support is available through the Motion website, and Yafee recommends you use this channel to request written confirmation of your cancellation - this creates an audit trail if Motion later charges you after you have already cancelled.

Your consumer rights and what they mean for you

Your cancellation rights are protected under the Consumer Protection Act 1999 (Act 599), Malaysia's primary consumer legislation. This act gives you the right to cancel any subscription service, and the service provider must honour that cancellation immediately or face enforcement action from the Ministry of Domestic Trade and Consumer Affairs (KPDN).

Your legal position under malaysian consumer law

Under the Consumer Protection Act 1999, you have the right to cancel a subscription contract at any time. Motion's terms state there is no minimum contract period, which means you are entitled to cancel without penalty or early-termination fees. If Motion continues to charge you after you have cancelled, you have the right to demand a refund and file a complaint with KPDN or the Tribunal Tuntutan Pengguna Malaysia (TTPM), Malaysia's consumer tribunal.

Yafee's legal analysis confirms that SaaS subscriptions fall under the definition of "services" under the Consumer Protection Act 1999, and each monthly charge is a separate transaction. If Motion bills you after your cancellation date, that charge is an unfair contract term and breach of your consumer rights. You can escalate immediately to KPDN (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna) without paying any administrative fee.

What to do if Motion refuses to cancel or continues charging you

If Motion does not honour your cancellation request or charges you after your cancellation date, follow this sequence: (1) Request a written explanation and refund from Motion's support team via email; (2) If Motion refuses within 14 days, file a complaint with KPDN at putawaran.kpdn.gov.my or call 1-300-888-999; (3) If you receive no response within 30 days, apply to TTPM (Tribunal Tuntutan Pengguna Malaysia) for a formal hearing and refund order.

Save all evidence: screenshots of your account showing your cancellation date, receipts showing the charge, email exchanges with Motion support, and bank statements proving the repeated charge. This documentation is essential if you need to escalate your complaint to KPDN or TTPM. Yafee advises keeping these records for a minimum of 12 months after cancellation.

Methods to cancel Motion based on your subscription type

Your cancellation method depends entirely on where you originally purchased your Motion subscription - the channel matters because you must cancel through the same channel you used to subscribe.

Where you subscribed determines your cancellation path

If you subscribed directly on Motion's website using your credit card or debit card, you cancel through your Motion account settings. If you subscribed through Apple App Store (iOS), you must cancel through your Apple ID subscription manager. If you subscribed through Google Play Store (Android), you cancel through your Google Play account settings. This is the single most common mistake: users cancel in one place while the recurring charge continues in another, then mistakenly believe Motion ignored their cancellation.

Step-by-step cancellation process for each platform

Follow the exact procedure that matches where you originally subscribed. Each platform has a different technical process, so read the section that applies to you.

Cancel Motion from your web account

If you subscribed directly on Motion's website, this is your cancellation method.

1. Open your web browser and go to motion.app (or the Motion login page)
   • Use the same email address and password you used when you first subscribed
2. Log in to your Motion account
   • If you have forgotten your password, select "Forgot Password" and follow the reset email sent to your inbox
3. Navigate to your account settings
   • Look for "Settings" or "Account" in the top menu or sidebar
   • Select "Billing" or "Subscription" from the settings options
4. Locate and select the cancellation option
   • You will see your current plan and next billing date
   • Select "Cancel Subscription" or "Cancel Plan"
   • Motion may prompt you to select a reason for cancellation - this is optional but helpful for the company to improve
5. Confirm your cancellation
   • Read the confirmation message carefully to confirm when your access will end
   • Click "Confirm Cancellation" or the final confirmation button
6. Screenshot your confirmation screen immediately
   • This is your proof of cancellation; save it to your device and email it to yourself
   • Note the cancellation date and time displayed on the confirmation page
7. Request written confirmation via email
   • Use Motion's live chat or email support to request a written cancellation confirmation
   • Copy and save this email to your records

Cancel Motion through the apple app store (iOS)

If you subscribed to Motion on an iPhone or iPad through Apple's App Store, you must cancel through your Apple ID subscription manager.

1. Open the Settings app on your iPhone or iPad
   • Tap your name at the top of the Settings menu
2. Select "Subscriptions"
   • This shows all active subscriptions linked to your Apple ID
3. Find and tap "Motion" in your subscriptions list
   • If you do not see Motion listed, you may not have an active subscription
4. Tap "Cancel Subscription"
   • Apple will display your current plan details and next billing date
   • Confirm that you want to cancel
5. Confirm cancellation in the popup menu
   • Apple will ask you to confirm once more; select "Confirm" or "Cancel Subscription"
   • Your subscription will end at the current billing period's end date, not immediately
6. Screenshot the cancellation confirmation
   • Apple shows "Subscription Cancelled" when complete; photograph this screen

Cancel Motion through the google play store (Android)

If you subscribed to Motion on an Android phone or tablet through the Google Play Store, cancel using your Google Play account.

1. Open the Google Play Store app on your Android device
   • Tap your profile picture in the top right corner
2. Select "Manage my subscriptions"
   • This displays all active subscriptions attached to your Google account
3. Locate "Motion" in your active subscriptions list
   • Tap it to open the subscription details page
4. Tap "Cancel subscription"
   • Google Play will display your billing cycle and next renewal date
5. Select your cancellation reason (optional)
   • Google may ask why you are cancelling; this feedback is optional but useful
6. Confirm cancellation
   • Tap "Cancel Subscription" or "Confirm" in the final dialog box
   • Your subscription ends at the current billing period's end, not immediately
7. Screenshot the confirmation message
   • Google Play displays "Subscription cancelled" on the confirmation screen

What happens after you cancel Motion

Cancellation takes effect immediately in Motion's system, but you retain access to your account and paid features until the end of your current billing period. This is standard practice for SaaS subscriptions in Malaysia.

Timeline for access loss and next steps

Your access to Motion's AI scheduling, task planning, and collaboration tools ends on your next scheduled billing date. For example, if your next charge date is 15 March and you cancel on 1 March, you retain full access until 15 March at midnight. From 16 March onwards, your account reverts to read-only mode or is suspended, depending on Motion's policy.

During this final period, you should export any critical task data, calendar information, or team notes that you need to retain. Motion does not guarantee that data exported after cancellation will be available - some SaaS providers delete inactive accounts within 90 days of cancellation.

Export your data before access ends

Log in to your Motion account during your final billing period and download or export any tasks, workflows, or calendar information you need to preserve. If Motion does not offer an export function, use your browser's screenshot tool or your note-taking app to capture important information.

Monitor your bank statement after cancellation

Check your credit card or bank account statement on the day after your cancellation date passes. Verify that no further charges appear from Motion. If Motion charges you again after your cancellation date, immediately contact your bank or card issuer to dispute the charge as "unauthorised" or "subscription cancelled". Simultaneously, file a complaint with KPDN as instructed above.

Refunds and billing after cancellation

Motion does not offer refunds for partial months or unused subscription time. Once you cancel, you have paid for your current billing period in full, and that charge is non-refundable unless Motion charged you after your cancellation date.

When you are entitled to a refund

You are entitled to a refund only if Motion violates your cancellation by charging you after your cancellation date. In this case, the charge is an unfair contract term under the Consumer Protection Act 1999, and you must demand a full refund immediately. If Motion refuses, Yafee advises you to contact your bank to reverse the unauthorised charge and then file a complaint with KPDN.

You are not entitled to a refund for the current billing period in which you cancel, even if you cancel on the first day of that period. This is standard practice across the SaaS industry and is permitted under Malaysian consumer law provided the contract terms are transparent - which Motion's terms are.

Documenting your charges and billing dates

Save every receipt, confirmation email, and bank statement showing your Motion charges. Create a simple table or spreadsheet recording the charge date, amount in MYR or your card currency, and description. This documentation is essential if you later need to dispute a charge with your bank or file a complaint with KPDN. Yafee strongly recommends keeping these records for at least 12 months after cancellation.

Common mistakes that lead to repeated charges

Most cancellation problems are preventable - they result from confusion about billing channels and failure to confirm cancellation. Knowing these mistakes in advance helps you avoid them entirely.

Subscribing on one platform and cancelling on another

This is the most frequent error. You subscribe to Motion via the Apple App Store, but then you log into motion.app and try to cancel there. You believe you have cancelled, but the App Store subscription continues renewing independently. Meanwhile, Motion's website account shows no active subscription, so you blame Motion for ignoring your cancellation. The truth: you cancelled in the wrong place.

Before you cancel, confirm the exact platform where you subscribed. Check your first receipt or email - it will say "Apple", "Google Play", or "Motion" as the merchant. Cancel only through that platform.

Failing to screenshot your cancellation confirmation

Motion's cancellation confirmation is proof that you cancelled. If you do not save this screenshot and Motion later charges you, you have no documentation to show KPDN or your bank. Always photograph or screenshot the final confirmation page immediately after cancellation. Save the image to your device and email it to yourself so it is backed up.

Forgetting to verify the cancellation date in motion's system

After you cancel, log back into your Motion account a few minutes later and check your subscription status. It should display "Cancelled" or "No Active Subscription". If it still shows an active plan, your cancellation did not process - try again or contact Motion's support via live chat immediately.

Not requesting written confirmation from Motion support

Once you cancel, use Motion's live chat or email to request a written confirmation email stating your cancellation date and that no further charges will occur. This email becomes powerful evidence if you need to escalate a complaint to KPDN. Without it, you have only your screenshot, which is weaker proof.

Pricing and what you are paying for

Understanding Motion's pricing structure helps you decide whether cancellation makes sense for your workflow.

These prices are approximate conversions from Motion's published rates and may vary based on your card's currency and current exchange rates. Always verify the exact charge amount on your bank statement before cancelling.

Checklist before and after cancellation

Use this checklist to ensure you complete every cancellation step correctly and retain proof.

Before cancellation

• Log in to your Motion account and note your next billing date
• Screenshot your current plan name and all account details
• Identify the platform where you subscribed (web, App Store, or Google Play)
• Export or backup any important task data or calendar information
• Save your most recent receipt or payment confirmation email

During cancellation

• Navigate to the correct cancellation location for your platform
• Select cancel and read any final prompts or reasons requested
• Screenshot the final cancellation confirmation page immediately
• Note the exact cancellation date and time displayed by the system
• Email yourself copies of all screenshots for backup

After cancellation

• Log back into Motion 5 minutes later and verify "No Active Subscription" status
• Request written cancellation confirmation from Motion's support team via live chat or email
• Save the support team's confirmation email to your records
• Check your bank statement on the day after your final billing date to confirm no further charges
• If an unexpected charge appears, immediately contact your bank to dispute it
• Keep all records (screenshots, emails, receipts, bank statements) for 12 months

Why you might want to keep Motion instead

Before you cancel, consider whether Motion genuinely does not meet your needs or whether a workflow adjustment might resolve your concerns.

When Motion is worth keeping

If you manage multiple projects with overlapping deadlines, Motion's AI scheduling can save you significant time by automatically allocating tasks across available time slots. The calendar integration prevents double-booking and ensures you always see your full week at a glance. For Malaysian freelancers or small business owners managing client work, this visibility alone often justifies the monthly cost.

The collaboration features are valuable if your team relies on shared task ownership and status updates. Instead of sending WhatsApp messages asking "Is this done?", Motion shows task progress in real time and assigns responsibility clearly.

Common reasons users return after cancelling

Many users cancel Motion because they feel the AI scheduling is too aggressive, then reactivate their subscription a few weeks later once their calendar becomes chaotic again. If this describes your situation, consider adjusting Motion's scheduling settings (reducing automation, manually approving changes) rather than cancelling entirely. Yafee's review of user feedback shows that most "aggressive scheduling" complaints resolve once users customise these settings.

Compare Motion to similar tools

If you are cancelling because Motion does not fit your workflow, these alternatives may be worth evaluating.

Each tool serves different needs. Todoist is best for task-only management without scheduling. Google Calendar is the free option if you already use Google Workspace. Asana excels at team project management but lacks AI scheduling. Notion works as a custom workspace but requires significant setup time. Motion remains the only mainstream tool combining automatic AI scheduling with calendar integration and team collaboration.

Where to contact Motion for support or escalation

If Motion does not respond to your cancellation request or continues charging you after cancellation, use these contact methods to escalate your complaint.

Motion's primary support channels

Motion offers live chat support through its website (motion.app > Help > Chat). This is the fastest method and creates written proof. Email support may take 24-48 hours. There is no confirmed local Malaysian phone number; international phone support may incur long-distance charges.

Always request written confirmation of your cancellation via the method that produces a permanent record: live chat (screenshot immediately) or email (save to your inbox). A verbal cancellation over the phone leaves no evidence if Motion disputes your claim later.

Escalation to malaysian consumer authorities

If Motion refuses to honour your cancellation or refund within 14 days, file a formal complaint with KPDN (Ministry of Domestic Trade and Consumer Affairs). You can submit a complaint online at putawaran.kpdn.gov.my or call 1-300-888-999 (toll-free) during business hours. There is no filing fee.

If KPDN does not resolve your complaint within 30 days, apply to TTPM (Tribunal Tuntutan Pengguna Malaysia) for a formal hearing. TTPM has the power to order Motion to refund you and pay compensation for the inconvenience. Yafee has helped thousands of consumers cancel unwanted subscriptions and escalate complaints to KPDN and TTPM - both are highly effective once you provide clear documentation.

Disputing charges with your bank

If Motion charges you after your cancellation date, contact your credit card issuer or bank immediately. Report the charge as "subscription cancelled" or "unauthorised transaction". Your bank can issue a chargeback (refund) while it investigates. This typically takes 7-14 days. Keep your cancellation screenshot and confirmation email as evidence to provide to your bank.

Summary and next steps

Cancelling Motion is straightforward once you identify your subscription platform and follow the correct procedural steps. Your key actions are: (1) determine whether you subscribed via the Motion website, Apple App Store, or Google Play; (2) cancel through that same platform; (3) screenshot your confirmation immediately; (4) request written cancellation confirmation from Motion's support team; (5) verify no further charges on your bank statement 5 days after your final billing date; (6) escalate to KPDN if Motion violates your cancellation.

Under the Consumer Protection Act 1999, you have absolute rights to cancel any subscription without penalty or minimum contract period. If Motion does not honour this right, KPDN and TTPM exist to enforce your cancellation on your behalf at no cost to you. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges by documenting their cancellation carefully and escalating systematically to the right consumer authority. Your cancellation is legally binding once Motion confirms it - hold Motion accountable if they charge you again.