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Frequently asked questions
Cancel Mewe: The Right Way
How to cancel Mewe and stop recurring charges in malaysia
What Mewe is and why you might want to leave
Mewe is a privacy-focused social network based in the United States that operates on a freemium model-you can use the platform free of charge, but paid subscriptions unlock extra features such as unlimited cloud storage, premium video calling, and ad-free features.
The service is operated by Sgrouples, Inc. (registered in Lakewood Ranch, Florida, and with offices in Culver City, California) and attracts users who want an alternative to mainstream social media platforms. However, many Malaysian users sign up quickly, then realise later that the platform mixes free access with multiple recurring paid options that can stack up. If you no longer use Mewe or want to stop paying, this guide walks you through every cancellation method available to you.
The paid subscription tiers you might have active
Mewe offers three main paid services, each billed separately to your card or app store account. The confusion arises because you can subscribe to more than one at a time, and the cancellation path depends on where you purchased each subscription.
| Plan name | Cost (USD) | Estimated MYR | Renewal | What you get |
|---|---|---|---|---|
| MeWe Premium | USD 4.99 | RM 24 | Monthly | 60-second Stories, unlimited voice and video calls, 100GB cloud storage, scheduled posts |
| MeWe Pages | USD 1.99 | RM 9 | Monthly | Unlimited followers, full reach without algorithm limits |
| My Cloud 50GB | USD 3.99 | RM 19 | Monthly | Extra cloud storage capacity |
| My Cloud 100GB | USD 5.99 | RM 28 | Monthly | Extra cloud storage capacity |
| My Cloud 500GB | USD 14.99 | RM 71 | Monthly | Large extra cloud storage capacity |
Because Mewe is US-based and does not publish local Malaysian pricing, your bank statement will show USD amounts converted to MYR at the prevailing exchange rate-the final amount you pay may be slightly higher due to card processing fees.
Availability and support in malaysia
Mewe is accessible to Malaysian users through the web (mewe.com) and mobile apps (iOS and Android), but the company does not maintain a registered office, phone support line, or live chat service in Malaysia. Support is self-service only, accessed through help articles on support.mewe.com. This means you cannot call or email a local team to cancel; you must navigate the cancellation yourself through your account settings or your payment provider.
Your legal position as a malaysian consumer
Your right to cancel a subscription is protected by Malaysian consumer law, which applies regardless of where the company is based.
Under the Consumer Protection Act 1999 (Malaysia), you have the right to cancel a distance contract (any purchase made online, by phone, or by post) within 14 days of purchase without penalty, provided the goods or service have not yet been supplied. However, if you have already used Mewe's service (which most subscribers have), this cooling-off period no longer applies, and you must rely on Mewe's own cancellation terms and on general contract law principles.
Mewe's Terms of Service (published at mewe.com/terms) govern your subscription agreement. According to their standard terms, you can cancel your subscription at any time by accessing your account settings-the company does not lock you in to a minimum contract term. Cancellation becomes effective at the end of your current billing cycle; Mewe does not prorate refunds for unused portions of the month.
Your legal position
You have the right to cancel Mewe at any time after the initial purchase because the Consumer Protection Act 1999 permits consumers to exit recurring billing arrangements. If Mewe refuses to cancel your subscription or continues to charge you after you have submitted a cancellation request, you can escalate your complaint to the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Consumer Affairs. Yafee recommends documenting all your cancellation attempts and keeping screenshots of your account and billing statements as evidence.
How to cancel Mewe through your account
The most direct cancellation route is through your Mewe account settings on a web browser or mobile device.
Step 1: log in and navigate to subscriptions
- Go to mewe.com on your web browser (or open the Mewe app on your phone).
- If you are on the mobile app, note that subscription management may be limited or unavailable in the in-app menu-you may need to switch to a browser for full access.
- Log in with your Mewe username and password.
- If you have forgotten your login, use the "Forgot password" link to reset it.
- Click your Profile icon in the upper left-hand corner of the page.
- This icon usually shows your profile picture or a silhouette.
- Select "Settings" from the dropdown menu.
- Settings appear below your profile name and account options.
- Scroll down and select "Subscriptions & Purchases" or "Billing" (the exact label may vary by app version).
- This section displays all active subscriptions linked to your Mewe account.
Step 2: identify and cancel each active subscription
- Review the list of active subscriptions.
- You will see the name of each plan (MeWe Premium, MeWe Pages, My Cloud 50GB, etc.).
- Note the renewal date and amount charged.
- Click the "Cancel" or "Manage" button next to each subscription you want to stop.
- A confirmation dialog will appear asking you to confirm the cancellation.
- Confirm the cancellation by clicking "Yes, cancel subscription" or the equivalent button.
- Mewe will display a confirmation message showing your cancellation is effective at the end of the current billing period.
- Take a screenshot of the cancellation confirmation as proof.
- Save this screenshot to your device or email it to yourself.
Step 3: verify the cancellation
- Return to your "Subscriptions & Purchases" page after 30 minutes.
- Refresh the page (Ctrl+R on Windows, Command+R on Mac).
- Confirm that the cancelled subscription no longer appears in your active list, or is marked as "Cancelled" or "Expires on [date]".
- Some services show cancelled subscriptions with an expiry date rather than removing them immediately.
- Make a note of the final date you will have access to Mewe's paid features.
- You will retain access until the end of your current billing period; cancellation does not cut you off immediately.
How to cancel if you subscribed through apple (iTunes or app store)
If you purchased a Mewe subscription through Apple's App Store or iTunes, you must cancel directly with Apple, not through the Mewe app-Apple controls the billing and will not allow Mewe to cancel on your behalf.
Cancellation on iPhone or iPad
- Open the Settings app on your Apple device.
- Settings is the grey icon with gears, usually on your home screen.
- Tap your name or Apple ID at the top of the Settings menu.
- This opens your Apple ID profile page.
- Tap "Subscriptions" (you may see "View Apple ID" first; if so, tap that and then look for Subscriptions).
- This shows all active subscriptions purchased through your Apple account.
- Locate "Mewe" in the list and tap it.
- The subscription details page appears, showing your renewal date and cost.
- Tap "Cancel Subscription" or "Edit Subscription" and then select the cancel option.
- Apple will ask you to confirm and may offer you the option to downgrade instead-select cancel only.
- Confirm the cancellation.
- Apple will send you an email confirming the cancellation.
Cancellation on mac
- Open the App Store on your Mac.
- The App Store icon is usually in your Dock or Applications folder.
- Click your account profile icon in the top right corner of the App Store window.
- A dropdown menu appears.
- Select "Account Settings" or "View Account".
- Your Apple ID account information loads.
- Click "Subscriptions" in the left sidebar.
- All active subscriptions appear.
- Find "Mewe" and click the "Edit" or "Manage" button next to it.
- The subscription management page opens.
- Click "Cancel Subscription" and confirm.
- Apple will display a confirmation message.
How to cancel if you subscribed through google play
If you purchased Mewe on an Android device through Google Play, Google controls your billing and you must cancel directly with Google.
Cancellation on android phone or tablet
- Open Google Play (the Play Store app).
- The Play Store icon is usually on your home screen or in your app drawer.
- Tap the profile icon in the top right corner.
- A menu appears with account options.
- Tap "Manage my subscriptions" or "Subscriptions".
- Google displays all active subscriptions.
- Tap "Mewe" in the list.
- The Mewe subscription details page loads.
- Tap "Cancel subscription" at the bottom of the page.
- Google will ask you to confirm and may offer reasons to stay-disregard these and select cancel.
- Confirm the cancellation.
- Google will send you an email confirming the cancellation.
Cancellation via the google play website
- Open a web browser and go to play.google.com.
- You can use any browser on any device.
- Click your profile picture in the top right corner.
- A menu appears.
- Click "Manage your Google Account".
- Your Google Account dashboard opens.
- Click the "Payments & subscriptions" tab.
- This section shows all active subscriptions.
- Click "Google Play subscriptions".
- A list of subscriptions appears.
- Click "Mewe" to view its details.
- The subscription page opens.
- Click "Cancel subscription" and confirm.
- Google will confirm the cancellation immediately.
What happens after you cancel
Understanding the timeline after cancellation helps you plan your next steps and avoid unexpected charges.
Access and data after cancellation
When you cancel a Mewe subscription, your paid features end at the conclusion of your current billing cycle, not immediately. For example, if your renewal date is on the 25th of each month and you cancel on the 10th, you retain access to premium features until the 25th. After that date, your account reverts to the free tier, and you lose access to features such as 100GB cloud storage, unlimited video calling, and scheduled posts.
Mewe does not clearly specify how long your uploaded files remain in My Cloud storage after your subscription expires. Yafee recommends that you download or export any important content-photos, documents, or other media-before your subscription ends. You can do this by accessing your account during the final days of your paid access.
Billing after cancellation
Once your cancellation is confirmed, Mewe (or Apple or Google, if you subscribed through them) will not charge you again after your final renewal date. You should not see any further charges on your bank statement or in your subscription list. If charges do continue after your stated cancellation date, contact Mewe support immediately at support.mewe.com or escalate to your payment provider.
Reactivating a cancelled subscription
If you change your mind, you can resubscribe to Mewe at any time by logging into your account and selecting the plan you want. Your old data remains linked to your account, so you can restore access to your previous content, contacts, and messages.
Refunds and what you can claim back
Mewe does not offer refunds for partial months or unused subscription time because you have already used the service during the billing period. This is consistent with the company's stated policy and with standard practice in the subscription software industry.
However, under Malaysian consumer law, you may have grounds to claim a refund if Mewe fails to deliver the service as advertised, or if the service is substantially faulty. For example, if you paid for 100GB of cloud storage and the service is permanently inaccessible, you could argue that Mewe has breached the contract. In such cases, lodge a complaint with the Federation of Malaysian Consumers Associations or the Ministry of Domestic Trade and Consumer Affairs.
If you subscribed through Apple or Google, you can request a refund directly from them (not from Mewe) for a subscription purchased within the last 30 days. Apple and Google may grant a refund if you request it quickly and the subscription was not heavily used.
Common mistakes to avoid when cancelling
Most cancellation problems arise from confusion about payment methods and billing dates-take a moment to verify these before you act, and you will avoid delays and frustration.
Mistake 1: cancelling in the wrong place
The most frequent error is cancelling a subscription in the Mewe app when the subscription was actually purchased through Apple or Google. The Mewe app cancellation will not work if you paid through your device's app store; you must cancel in Apple Settings or Google Play instead. Conversely, if you subscribed directly on mewe.com, cancelling in the app store will not work. Always check your original receipt or subscription email to confirm where the payment was processed.
Mistake 2: not taking screenshots of the cancellation confirmation
Without proof that you cancelled, you cannot dispute a charge if Mewe continues to bill you after the stated cancellation date. Screenshot your cancellation confirmation immediately after you complete the process, and save the image to your device or email. This evidence protects you if you need to file a complaint with your bank or a consumer authority.
Mistake 3: cancelling too close to the renewal date
Some users cancel on their renewal date itself and are surprised to see a final charge post to their account. This charge is legitimate because the renewal occurred before your cancellation took effect. To avoid the final charge, cancel at least 2 to 3 days before your renewal date. You can find your renewal date in the "Subscriptions & Purchases" section of your Mewe account.
Mistake 4: forgetting multiple subscriptions
If you subscribed to both MeWe Premium and My Cloud 100GB, you must cancel both separately. Cancelling one does not cancel the other. Return to your subscription list after cancelling the first subscription and check that the second remains visible-if it does, cancel it as well.
Preparation checklist before you cancel
Use this checklist to ensure you have completed all necessary steps and protected your data.
- Log into your Mewe account and confirm which subscriptions are active (Premium, Pages, My Cloud, or a combination).
- Note the renewal date for each subscription from your "Subscriptions & Purchases" page.
- Check your payment method: did you subscribe on the web, in Apple's App Store, or in Google Play?
- Download or export any important content (photos, videos, files) from your Mewe account to your computer.
- Take a screenshot of your active subscriptions page as proof of the current state before you cancel.
- Complete the cancellation following the relevant step-by-step guide above.
- Screenshot the cancellation confirmation message immediately after you submit your request.
- Wait 30 minutes, then return to your subscription page and refresh to verify the cancellation has taken effect.
- Save the confirmation email from Mewe, Apple, or Google as proof.
- Monitor your bank statement for 5 to 7 days to ensure no further charges appear after the final renewal date.
Pricing comparison and whether to cancel or downgrade
Before you cancel entirely, consider whether downgrading to the free tier meets your needs or whether a lower-cost plan would be better value.
| Option | Cost | Storage | Calling & Stories | Best for |
|---|---|---|---|---|
| Free tier | RM 0 | 15GB | Limited | Casual users who do not need video calling or large file storage |
| MeWe Pages only | RM 9 | 15GB (free) | Limited | Content creators who want unlimited reach |
| My Cloud 50GB only | RM 19 | 65GB total | Limited | Users who need extra storage but not premium calling |
| MeWe Premium | RM 24 | 100GB | Unlimited calling and 60-second Stories | Best value: complete premium feature set |
| Premium + My Cloud 100GB | RM 52 | 200GB | Unlimited calling and Stories | Heavy users needing maximum storage and features |
If cost is your main concern but you still want to use Mewe, switching to the free tier (which includes 15GB storage) costs nothing and preserves your account and contacts. You can always upgrade again later if you decide to resume paid features. However, if you want to leave Mewe entirely and move to another social platform, proceed with full cancellation.
How yafee can help you stay in control of subscriptions
Yafee is a contract law and consumer rights platform that helps Malaysian users understand their cancellation rights and manage recurring billing. If you have cancelled Mewe but continue to see charges, Yafee's resources explain how to dispute the charge with your bank and escalate complaints to the Ministry of Domestic Trade and Consumer Affairs. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by grounding their claims in Malaysian consumer law and providing clear, step-by-step guidance.
Visit Yafee at yafee.com to access templates for dispute letters, information on your consumer rights under the Consumer Protection Act 1999, and guides to other subscription services. Yafee's editorial team uses the same legal framework applied here to help you navigate cancellation across dozens of platforms and services.
Contact information and escalation routes
Mewe support and contact methods
Mewe does not publish a phone number, mailing address, or email support line for users in Malaysia. All support is self-service through help articles at support.mewe.com. If the help articles do not resolve your issue, you can attempt to contact Mewe through your account settings, but response times are not guaranteed.
The parent company, Sgrouples, Inc., is registered at:
Sgrouples, Inc.
Lakewood Ranch, Florida
United States
Mewe also maintains an office in Culver City, California, but neither address maintains a specific cancellation or billing department with direct phone or email contact. For cancellation or billing disputes, your primary options are (1) self-service cancellation through your account, (2) contact your payment provider (Apple, Google, or your bank) to dispute the charge, or (3) file a complaint with a Malaysian consumer authority.
Malaysian consumer protection escalation
If Mewe continues to charge you after you have cancelled, or if the company refuses to cancel your subscription, file a complaint with:
Federation of Malaysian Consumers Associations (FMCA)
Email: [email protected] or visit their website at fmca.org.my
Ministry of Domestic Trade and Consumer Affairs
Complaint hotline: 1-800-86-4800 (toll-free)
Website: kpdnkk.gov.my
When you escalate a complaint, provide proof of your cancellation request (screenshots), your billing statements showing the charges, and correspondence with Mewe (if any). Both organisations enforce the Consumer Protection Act 1999 and can investigate non-compliance.
In summary, cancelling Mewe in Malaysia is straightforward if you identify the correct payment method and follow the procedural steps outlined above. Yafee's guides empower you to take control of your subscriptions and protect your consumer rights under Malaysian law. If you encounter difficulties, document every step and escalate to your payment provider or a local consumer authority.