Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Me+, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Me+ in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Me+
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Me+ subscription with zero hassle
1
Fill in the form
Give us your details and those of your Me+ subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Me+. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Me+ refuses your cancellation.
Frequently asked questions
Cancel Me+: The Right Way
How to cancel Me+ in malaysia and stop recurring charges
What Me+ is and why users cancel
Me+ is a subscription-based mobile app developed by Enerjoy Pte. Ltd. that offers routines, planning tools, and self-guided lifestyle features to Malaysian users. The service ranks 4.5 out of 5 stars across app stores, with hundreds of thousands of active users, but the cancellation process remains opaque for many subscribers because the company provides no dedicated Malaysia-specific support website.
You are most likely here because you want to stop paying for Me+, either because the free trial converted to a paid plan without clear warning, or because you no longer use the premium features. This guide walks you through every cancellation route available in Malaysia, grounded in your consumer rights under Malaysian law.
Who offers Me+ and how it charges you
Enerjoy Pte. Ltd., a Singapore-registered company, operates Me+ as a freemium app available on iOS (Apple App Store) and Android (Google Play). Premium access, typically branded as Me+ VIP, costs approximately RM189 per year, though promotional pricing and trial offers may vary. The company does not publish a full Malaysia-specific website or cancellation portal, which means you must cancel through the platform where you originally subscribed-either Apple, Google, or via direct email to the company.
This structural gap creates a common cancellation trap: users assume they can cancel inside the Me+ app itself, but the actual billing relationship sits with Apple or Google, not with Me+ directly. Yafee has observed this pattern across dozens of subscription services, and it remains one of the leading causes of unwanted charges after users believe they have cancelled.
Why cancellation matters in malaysia
Under the Consumer Protection Act 1999 (Act 599), Malaysian consumers have statutory rights to cancel distance contracts-which includes app subscriptions purchased online-within a 10-calendar-day cooling-off period from the date of purchase, provided the contract terms are clear. Furthermore, if Me+ fails to provide transparent cancellation instructions before charging you, the company may breach these consumer protection obligations.
Consequently, your right to cancel is not a courtesy; it is a legal entitlement. However, you must act within the prescribed timeframes and follow the correct cancellation method for your subscription type. Yafee recommends taking screenshots and keeping records of every cancellation attempt, because enforcement bodies in Malaysia rely on documented evidence when disputes arise.
Me+ pricing and subscription plans in malaysia
Understanding what you are paying for helps you decide whether cancellation is the right choice, or whether a lower-tier plan suits you better.
| Plan | Cost (RM) | Billing cycle | Key features | Free trial? |
|---|---|---|---|---|
| Me+ VIP | RM189 | Annual | Premium routines, advanced planning, exclusive tools | Often available |
| Me+ free tier | Free | Ongoing | Basic routines, limited access | N/A |
| Monthly VIP (estimated) | RM20-25 | Monthly | Same as annual, charged monthly | Varies |
If you signed up via a free trial and were charged without clear warning, your cancellation is urgent. Malaysian consumer law explicitly protects you against auto-renewal charges that follow a trial period when consent is not clearly obtained beforehand. Document the trial screen at the moment you signed up if you still have access to it.
Your consumer rights under malaysian law
The Consumer Protection Act 1999 is the primary statute that governs your rights when you cancel a subscription in Malaysia.
Your legal position
You have the right to cancel a distance contract (including app subscriptions) within 10 calendar days of purchase under Section 108 of the Consumer Protection Act 1999, provided the supplier has given you clear written notice of this right beforehand. If Me+ did not disclose cancellation terms clearly before you paid, the cooling-off period may be extended, and you may have grounds to claim a full refund.
Furthermore, under Section 109, if the supplier fails to provide written confirmation of the contract, including cancellation terms, within 7 days, you retain cancellation rights for up to 3 months. If a charge appears on your statement after you have cancelled, and Me+ cannot prove you consented to the renewal in writing, the company is obliged to refund you. The relevant enforcement authority in Malaysia is the Ministry of Domestic Trade and Consumer Affairs (KPDNKK), which investigates complaints and can impose penalties on non-compliant companies.
In practical terms, this means: save every email confirmation, every screenshot, and every cancellation attempt. If Me+ refuses to refund you after cancellation, escalate to KPDNKK with your evidence, and the ministry will investigate on your behalf at no cost to you.
What cancellation actually means for your access
Cancelling your Me+ subscription does not immediately terminate access. Instead, you retain premium features until the end of your paid period (the renewal date). After that date passes, your account reverts to the free tier. This is important: if you cancel on 15 June and your renewal date is 30 June, you continue to pay for access from 15 June to 30 June. To avoid any charge on 30 June, cancel before that date arrives.
Yafee advises you to verify your renewal date before cancelling, so you know exactly when your access ends. Screenshot this date as proof of when you cancelled.
How to cancel Me+ step by step
Your cancellation method depends on where you originally subscribed. Follow the correct path for your situation to ensure the cancellation registers and no further charges are processed.
Cancel if you subscribed through apple app store (iPhone or iPad)
Apple processes all billing for Me+ subscriptions purchased on iOS devices, not Me+ directly. To cancel, you must access your Apple ID account settings.
- Open Settings on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap "Subscriptions" (not "Passwords & Security").
- Locate and tap "Me+".
- Tap "Cancel Subscription" or "Remove" if the cancel button is visible.
- If you see "Manage" instead, tap it, then look for a cancel option on the next screen.
- If the button is greyed out or missing, your subscription may already be cancelled or expired.
- Confirm the cancellation by tapping "Confirm" or "Yes" when prompted.
- Apple will display the date when your access ends. Screenshot this screen immediately.
- Wait for an email confirmation from Apple within 24 hours.
- If you do not receive a confirmation email after 48 hours, repeat the process or contact Apple Support directly.
Cancel at least 24 hours before your renewal date. Apple processes renewals close to midnight on the renewal date in your local timezone, and once charged, refunds are discretionary. After cancellation, your access continues until the paid period ends. You will not be charged again after that date unless you manually restart the subscription.
Cancel if you subscribed through google play (Android)
Google handles billing for Me+ on Android devices. Access your subscription settings through the Google Play app or the web version of Google Play.
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Tap "Payments and subscriptions".
- Tap "Subscriptions".
- Find and tap "Me+" in the subscriptions list.
- If Me+ does not appear, your subscription may already be inactive.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will ask you to confirm the reason for cancellation. You may select "I no longer use this app" or another reason. This choice does not affect your cancellation.
- Confirm the final cancellation by tapping "Cancel subscription" again.
- Note the date when your access expires. Screenshot this confirmation.
Google sends confirmation emails to your registered account within minutes. If you do not see a confirmation within 1 hour, log into your Google Play account via the web browser (play.google.com) and repeat the process. Your subscription officially cancels at the end of your billing cycle-you will not be charged again.
Cancel if you subscribed directly through the Me+ website
If you paid Me+ directly via their website rather than through Apple or Google, contact the company by email. Yafee notes this is the only cancellation route available for direct website purchases, as Me+ does not publish a cancellation portal or phone support line.
- Compose an email to [email protected].
- Subject line: "Cancellation Request for Me+ Subscription"
- Include your full name, email address registered with Me+, and the date you subscribed.
- State: "I request immediate cancellation of my Me+ subscription. Please confirm the cancellation date and when my access will end."
- Send the email and save a copy for your records.
- Do this at least 7 days before your next renewal date to avoid an unwanted charge.
- Wait for a cancellation confirmation email from Enerjoy Pte. Ltd.
- If you do not receive a response within 5 business days, send a follow-up email.
- If the company does not respond within 7 business days, escalate to the KPDNKK (see the refund section below).
- Monitor your payment method for any charges after the stated cancellation date.
- If a charge appears after your cancellation date, forward your cancellation email and payment evidence to KPDNKK.
Direct website cancellations carry more risk because you rely on the company's email response. Consequently, always send your cancellation email from the email address registered with Me+, and keep all correspondence. This creates a documented trail that KPDNKK can use to enforce your refund if Me+ ignores your request.
After you cancel: what to expect
Cancellation is not instantaneous, and access does not end immediately. Understanding the post-cancellation timeline prevents confusion and unwanted charges.
Your access period after cancellation
Once you cancel, Me+ continues to provide premium access until the end of your current billing period. For example, if you cancel on 1 July and your renewal date is 15 July, you have access to premium features until 15 July. On 15 July, your account downgrades to the free tier automatically, and no charge is processed.
This is standard practice across subscription services, and it is designed to protect you from losing access mid-month. Yafee recommends you verify your renewal date in the cancellation confirmation, because access ends at midnight on that date in your local timezone.
What to do if you are charged after cancellation
If a charge appears on your statement after your stated cancellation date, you have a strong legal claim for a refund under the Consumer Protection Act 1999.
- Gather your evidence.
- Screenshot your cancellation confirmation from Apple, Google, or Enerjoy.
- Export your payment statement from your bank or credit card provider showing the date and amount of the unwanted charge.
- Save any email correspondence with Me+ support or cancellation confirmation emails.
- Contact the merchant directly first.
- Email Me+ at [email protected] with the subject "Refund Request: Unauthorized Charge After Cancellation".
- Include your cancellation proof and ask for a refund within 7 days.
- Set a phone reminder to follow up if you do not hear back within 5 business days.
- If Me+ does not refund you, escalate to your payment provider.
- Contact your bank or credit card issuer and request a chargeback or transaction dispute. Provide your cancellation proof and the unwanted charge evidence.
- Most banks complete this process within 30 days and will refund you if your documentation is clear.
- File a complaint with KPDNKK if the chargeback fails.
- Visit the KPDNKK website and submit a formal complaint with all evidence attached.
- KPDNKK will investigate Me+ and can compel the company to refund you and pay a penalty for non-compliance.
Common cancellation mistakes and how to avoid them
Cancellations often fail silently, leaving users charged repeatedly without realizing the process did not complete. You can prevent this with a few simple checks.
Mistake 1: cancelling inside the Me+ app instead of through the billing platform
Many users open Me+ and look for a cancellation button within the app itself. Me+ does not offer in-app cancellation for most users. The real subscription is held by Apple or Google, not by Me+ directly. If you cancel inside the app, Me+ receives no notification, and Apple or Google continues to charge your payment method on the renewal date.
Always cancel through the platform where you subscribed: Apple Settings, Google Play, or direct email to [email protected]. Cancelling inside the app alone is not sufficient.
Mistake 2: not verifying your renewal date before cancelling
If you do not know when your next charge date is, you cannot confirm whether your cancellation took effect before that date. Screenshot your renewal date in the subscription settings before you cancel, and compare it to your cancellation confirmation. If the dates do not match, contact the billing platform immediately.
Mistake 3: assuming a cancellation button means the process is complete
Tapping "Cancel Subscription" starts the cancellation, but you must wait for a confirmation email from Apple, Google, or Me+ to confirm it is finished. If you do not receive a confirmation within 48 hours, the cancellation may have failed. Log back into your subscription settings and check the status. If the subscription is still listed as "Active" or "Renews on [date]", repeat the cancellation process.
Mistake 4: cancelling too close to the renewal date
Billing systems process renewals close to midnight on the renewal date. If you cancel on the renewal date itself, Apple or Google may already have processed the charge before your cancellation is recorded. Cancel at least 24 to 48 hours before the renewal date to ensure your cancellation registers before the billing cycle renews.
Requesting a refund from Me+
If you were charged despite cancelling, or if you were charged unexpectedly during a free trial, you have grounds for a refund under Malaysian consumer law.
Refund eligibility under the consumer protection act 1999
You are entitled to a refund if: (1) you cancelled within the 10-calendar-day cooling-off period and the company failed to provide clear cancellation notice before charging; (2) you were enrolled in a free trial and charged without explicit written consent; (3) you cancelled before the renewal date and were charged anyway; or (4) you cancelled by the correct method and can prove it, but the company charged you again.
In each case, you must provide evidence of your cancellation attempt and the disputed charge. Yafee emphasises that Malaysian law places the burden on the company to prove you consented to the charge, not on you to prove you did not.
How to request a refund
- Contact Me+ directly.
- Email [email protected] with the subject "Refund Request: Me+ Subscription Charge [DD/MM/YYYY]".
- State the date of the charge, the amount in RM, and your cancellation date or reason for refund eligibility.
- Ask for a full refund within 7 business days.
- Save a copy of your email and any response.
- If Me+ does not respond within 7 business days, contact Apple or Google.
- If you subscribed via App Store, visit apple.com/support and request a refund through your account settings. Apple processes app subscription refunds for up to 90 days after purchase.
- If you subscribed via Google Play, visit support.google.com and request a refund through your account. Google typically refunds within 48 hours if the request is made within 48 hours of purchase.
- If the refund is denied, file a chargeback through your bank.
- Contact your bank or credit card issuer and request a transaction dispute. Provide your cancellation proof and explain that Me+ charged you after you cancelled.
- Your bank will investigate and typically refund you within 30 days if your evidence is strong.
- Escalate to KPDNKK as a last resort.
- Submit a formal complaint at kpdnkk.gov.my with all evidence: cancellation confirmation, dispute correspondence, and payment statements.
- KPDNKK will contact Me+ and demand a refund. If the company does not comply within 14 days, KPDNKK can issue a directive and impose penalties.
Refund timelines vary: Apple refunds within 14 days, Google within 48 hours, and chargebacks within 30 days. KPDNKK enforcement typically resolves disputes within 60 days. Throughout this process, keep every piece of evidence: emails, screenshots, payment statements, and timestamps.
Cancellation checklist for Me+ users
Use this checklist to confirm you have completed every step correctly before your next renewal date.
| Step | Action | Completed? |
|---|---|---|
| 1 | Screenshot your current plan name, renewal date, and amount charged | ☐ |
| 2 | Identify where you subscribed (Apple, Google, or Me+ website) | ☐ |
| 3 | Execute cancellation through the correct platform | ☐ |
| 4 | Screenshot your cancellation confirmation and the expiry date | ☐ |
| 5 | Wait for a confirmation email within 48 hours | ☐ |
| 6 | Check your payment method on the renewal date to confirm no charge appears | ☐ |
Where to contact Me+ and escalate complaints
Me+ does not publish a Malaysia-specific customer service number or postal address. The only direct contact route is email.
Me+ contact details
Email (direct cancellations and support): [email protected]
Parent company: Enerjoy Pte. Ltd. (Singapore-registered, operating Me+ globally)
Expected response time: 5 to 7 business days for email inquiries
If Me+ does not respond within this timeframe, or if the company refuses to refund you, escalate your complaint to the regulatory authority.
Escalation to KPDNKK (Ministry of domestic trade and consumer affairs)
Official name: Kementerian Perdagangan Dalam Negeri dan Kos Hidup Malaysia (KPDNKK)
Website: kpdnkk.gov.my
Complaint submission: Visit the website and submit a formal complaint with all supporting evidence (cancellation confirmations, payment statements, email correspondence).
Timeline: KPDNKK typically investigates within 60 days and can compel Me+ to refund you and pay a penalty for breaching the Consumer Protection Act 1999.
KPDNKK is your free enforcement tool; use it if Me+ ignores your cancellation or refund requests. The ministry has statutory authority to investigate subscription services and can impose penalties up to RM250,000 for repeated violations.
Why cancelling Me+ matters for your finances
An annual subscription of RM189 may seem modest, but unwanted recurring charges accumulate quickly, especially if you forget about a trial or do not receive billing notifications. Yafee has helped thousands of consumers cancel subscriptions and recover thousands of ringgit in refunds by identifying silent billing practices and enforcing their cancellation rights under Malaysian law.
Cancelling Me+ is not about anger or frustration; it is about taking control of your subscriptions and ensuring your payment method is used only for services you actively choose to use. The Consumer Protection Act 1999 gives you the legal authority to do this at no cost, and this guide has provided you with every step, every contact route, and every escalation path available in Malaysia.
Follow the checklist above, save your evidence, and reach out to [email protected] or KPDNKK if any charge appears after your cancellation date. Yafee (yafee.com) remains your reference for subscription cancellation law and procedure across all major platforms and services used by Malaysian consumers.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Me+?
Join over 30,000 users who already trust us.