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Cancel Liveup: The Right Way
How to cancel Liveup in malaysia: your legal rights and step-by-step guide
What is Liveup and how does it work
Liveup is a wellness subscription service that provides fitness plans, nutrition guidance, and mental health resources to members across Malaysia and beyond. You access the platform through its website at goliveup.com, where you gain ongoing entry to guided wellness content and interactive tools rather than purchasing a one-off product.
The service operates on a recurring billing model, which means you are charged automatically on a fixed schedule until you actively cancel your subscription. Liveup offers customer support 24 hours a day through live chat, email at [email protected], and a toll-free number, making it relatively straightforward to reach the team if you encounter issues.
How subscription billing works for Liveup members
When you join Liveup, you commit to a recurring subscription plan. Your payment method is charged automatically on your next billing date unless you cancel before that date arrives. Consequently, if you do not cancel your subscription, you will continue to be billed indefinitely at your chosen plan rate.
The platform stores your subscription details in your customer account, and you can view your billing history, renewal date, and payment information by logging in. This transparency is important because it gives you clear evidence of your subscription status and helps you track when your next charge will occur.
Liveup's availability and support structure in malaysia
Liveup provides 24/7 customer support to members in Malaysia, though the verified information indicates no dedicated Malaysian office address or Bahasa Malaysia-specific support channel in publicly available data. Nevertheless, the cancellation process can be completed entirely online through your account portal, which eliminates the need to mail documents or contact support in person.
Some members report difficulty reaching support during peak hours, and the service does not operate local equipment maintenance centres. However, since Liveup is primarily a digital platform, the core cancellation function remains fully accessible online at any time.
Pricing and subscription plans for Liveup
Understanding what you are paying helps you decide whether to cancel and ensures you know the exact charge amount to dispute if billing problems occur later.
| Plan type | Billing frequency | Cost in USD | Estimated cost in MYR | Notes |
|---|---|---|---|---|
| Monthly subscription | Every 30 days | USD 9.00 | RM 42 | Most flexible; highest annual cost |
| Yearly subscription | Every 12 months | USD 7.00 per month (annual total USD 84) | RM 33 per month (RM 396 annual) | Better value if committed long-term |
| Trial period (if applicable) | Varies | Often free or reduced | Varies | Check account for active trial status |
These prices reflect the exchange rate of approximately 1 USD to 4.72 MYR. Your actual charges in Malaysian Ringgit may vary slightly depending on your bank's conversion rate and Liveup's current pricing policy. Always verify the exact amount on your billing statement before disputing any charge.
Your legal position and consumer rights in malaysia
You have statutory protection under Malaysia's Consumer Protection Act 1999 and the Distance Contracts Regulations, which establish your right to cancel a subscription and receive fair treatment from the seller.
Consumer protection act 1999 and your cancellation rights
Under the Consumer Protection Act 1999 (the principal consumer law in Malaysia), you have the right to cancel a distance contract (which includes online subscriptions) within 14 days of entering into the agreement, provided you notify the business in writing or through a method they accept.
For recurring subscriptions specifically, the law requires that Liveup provide you with clear information about the cancellation process and the conditions for ending your subscription before you commit to the plan. Furthermore, the business must honor your cancellation request without penalty or delay once the cancellation period has elapsed.
If Liveup continues to bill you after you have cancelled, or if they charge you without clear consent, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK in Malay), which enforces the Consumer Protection Act 1999.
Your legal position if cancellation goes wrong
If you cancel Liveup and are charged again, your position is strong. Document the cancellation date, the confirmation email or screenshot, and the unauthorized charge. You can then:
- Request a refund directly from Liveup via email to [email protected] with supporting evidence
- File a chargeback dispute with your bank within 120 days of the unauthorized charge
- Report the violation to KPDNKK if Liveup refuses to refund you
Yafee recommends keeping all cancellation confirmations and billing statements for at least six months, as these documents are your strongest proof if a dispute arises with Liveup or your bank.
Methods for cancelling your Liveup subscription
You have several ways to cancel Liveup, with the online account portal being the most direct and fastest option.
Cancellation through your Liveup account portal
The primary cancellation method is through your Liveup customer account. This is the verified route confirmed in Liveup's help documentation and typically completes within minutes.
- Log in to your Liveup account at goliveup.com using your email and password
- Navigate to the account settings or billing section
- Look for tabs labeled "Account", "Subscription", "Billing", or "Manage Membership"
- If unsure, use the site search or help menu to find the subscription settings page
- Locate the "Cancel subscription" or "Cancel membership" button
- Review the cancellation help article at help.letsliveitup.com if the button is not immediately visible
- The path is typically Account > Subscription > Manage > Cancel or similar
- Click the cancel button and follow the on-screen prompts
- Liveup may ask you to confirm cancellation or select a reason
- Complete all required steps until you see a final confirmation message
- Check your email immediately for a cancellation confirmation
- The confirmation email should state the cancellation date and when your access will end
- Screenshot the email and save it to your records
Cancellation by email or live chat
If the online portal does not work or you prefer direct contact, you can cancel by email or live chat.
- Email [email protected] with the subject line "Cancellation request for [your email address]"
- Include your full name, account email, and the date you wish cancellation to take effect
- Request written confirmation of the cancellation
- Save a copy of your sent email and the reply
- Alternatively, use the live chat function during business hours
- Access live chat through the Liveup website or help centre
- Request to speak with a cancellation agent
- Screenshot or request a transcript of the conversation
- Allow up to two business days for a response
- If Liveup does not respond within 48 hours, follow up by email
- Reference your original request number or timestamp
Cancellation by phone
You can reach Liveup customer support by calling +1-877-88-54838. This line operates 24 hours daily, though wait times may vary during peak hours.
- Call the toll-free number and wait to speak with a representative
- Confirm your account details (name, email, last four digits of payment method)
- Request cancellation and specify the effective date
- Ask for the cancellation to take effect immediately or on a specific date
- Confirm the exact date your access will end
- Request a confirmation number or reference ID before ending the call
- Send a follow-up email to [email protected] referencing the call details and confirmation number
Steps to prepare and execute your cancellation
Proper preparation protects you from accidental rebilling and strengthens your position if a dispute arises.
Document your subscription details before cancelling
Before you press cancel, gather and save critical information about your account.
- Log in to your Liveup account and navigate to the subscription or billing page
- Screenshot or note the following details:
- The current plan name (monthly or yearly)
- The next billing date (the exact day you will be charged again)
- The recurring charge amount (RM 42 for monthly or RM 33 for yearly)
- Your account email address and payment method on file
- Open your latest billing statement or invoice
- Save a PDF or take a screenshot of the last charge
- Note the transaction date and amount in MYR
- Verify you can still log in and that your payment method is valid
- This confirms your account is active and eligible for cancellation
- If login fails, contact support before attempting to cancel
- Create a folder or document to store all cancellation evidence
- Include screenshots, confirmation emails, and call reference numbers
- Keep these records for at least six months
Execute the cancellation and collect confirmation
Once you have documented your details, proceed with the actual cancellation using your preferred method.
- Choose your cancellation method: online portal, email, live chat, or phone
- Complete the cancellation process and note the date and time
- If using the portal, take a final screenshot of the confirmation message
- If using phone or chat, request a reference or confirmation number
- Wait for and save the confirmation email from Liveup
- This email is your strongest proof that you cancelled
- It should state the cancellation date and when your access ends
- Screenshot and save it immediately
- Verify the cancellation by logging in to your account within 24 hours
- Check that the subscription status shows as "cancelled" or "inactive"
- Confirm that the next billing date has been removed
- Screenshot this verification page
Refunds and what to expect after cancellation
Understanding refund policies and access timelines helps you plan your cancellation date and avoid unexpected charges.
Refund eligibility and timelines
Liveup does not automatically issue refunds for unused subscription time unless your cancellation falls within the Consumer Protection Act 1999's 14-day cooling-off period (measured from the date you entered into the contract, not from purchase).
After the 14-day cooling-off window closes, cancellation stops future charges but does not entitle you to a refund for the remainder of the current billing period. In practice, if you cancel on day 20 of a monthly subscription, you typically lose access immediately and forfeit the remaining 10 days unless Liveup's terms or a promotional offer provide otherwise.
Consequently, timing your cancellation for just after a billing date maximizes the value you receive. For example, if your next billing date is in three days, cancelling now wastes less of your paid access than cancelling on day 25 of a 30-day cycle.
Your access after cancellation
Once you cancel, Liveup typically removes your access immediately or on the date your current billing period ends, depending on the company's policy and your plan type.
- Immediate cancellation: Your access stops within hours or by the end of the same business day
- End-of-period cancellation: You retain access until your current billing cycle expires (e.g., 14 days from the cancellation date on a monthly plan)
The confirmation email from Liveup will clarify exactly when you lose access. Do not assume access continues after cancellation; log in after 24 hours to confirm the change.
Common cancellation mistakes and how to avoid them
Most cancellation problems arise from preventable oversights, and you can sidestep all of them with careful attention.
Mistake 1: cancelling without collecting confirmation
Deleting a cancellation email or closing a confirmation window without a screenshot leaves you without proof if Liveup later claims you never cancelled and charges your next renewal.
Solution: Always save the confirmation email and take screenshots of the final cancellation confirmation page. Store these in a dedicated folder with the filename pattern "Liveup-Cancellation-[Date].pdf" so you can locate them quickly.
Mistake 2: cancelling too close to the billing date
If your next billing date is tomorrow and you cancel today, your cancellation request may process after the charge goes through, leaving you to dispute the charge with your bank rather than simply avoiding it.
Solution: Cancel at least 48 hours before your next billing date. Check the exact renewal date in your account and set a phone reminder for two days before to ensure you cancel in time.
Mistake 3: assuming cancellation is immediate if you have paid upfront
If you paid for a yearly plan upfront (RM 396), cancelling does not automatically refund the unused portion unless the Consumer Protection Act 1999 cooling-off period applies or Liveup's terms offer a refund guarantee.
Solution: Before subscribing to an annual plan, review the cancellation and refund policy on the Liveup website or contact support to confirm whether partial refunds are available. If you are unsure, choose the monthly plan (RM 42) first to test the service.
Mistake 4: not verifying cancellation in your account
Receiving a confirmation email does not always mean Liveup's system has processed the cancellation. Technical delays or errors can cause the cancellation to fail silently, and you will not discover this until you are charged again.
Solution: Log in to your Liveup account 24 hours after cancellation and verify that your subscription status shows as "inactive" or "cancelled" and that no next billing date is displayed. Screenshot this verification for your records.
What to do after you cancel Liveup
Cancellation is not the end of the process; monitoring your account and bank statements ensures you are not rebilled by mistake.
Monitor your bank account for the next billing cycle
Even with proper cancellation, billing errors occur. Stay vigilant for at least one billing cycle after cancellation.
- Note the date of your next would-have-been billing date (e.g., 30 days after cancellation for monthly plans)
- Check your bank statement on and after that date for any Liveup charges
- Search for charges from "Liveup", "goliveup", or "liveu"
- Review all transactions for that billing cycle, not just your main account
- If you discover an unauthorized charge, contact your bank immediately
- Request a chargeback and provide your cancellation confirmation email
- Include screenshots of your account showing the cancellation status
- Simultaneously contact Liveup at [email protected] to report the error and request a refund
Retain all evidence for at least six months
Consumer disputes with subscription services often require proof of cancellation, and banks and dispute authorities (such as KPDNKK) ask for this evidence.
- Save the cancellation confirmation email (screenshot and PDF)
- Keep a copy of your billing statement showing the last charge before cancellation
- Store the account verification screenshot showing "cancelled" status
- Note the cancellation date, method used, and any reference numbers in a document
Yafee advises creating a spreadsheet with the following columns: Service Name, Cancellation Date, Method, Confirmation Number, and Evidence File Location. This simple system has helped thousands of consumers track cancellations across multiple services and resolve disputes efficiently.
Cancellation checklist and next steps
Use this checklist to ensure you complete each step of the cancellation process and protect yourself from unexpected charges.
| Step | Action | Status | Evidence to save |
|---|---|---|---|
| 1 | Log in to Liveup and note the current plan and next billing date | [ ] Done | Screenshot of subscription page |
| 2 | Take a screenshot of your latest billing statement or invoice | [ ] Done | Invoice screenshot (PDF preferred) |
| 3 | Choose cancellation method (online portal recommended) | [ ] Done | Method name and date |
| 4 | Complete the cancellation process and screenshot the confirmation | [ ] Done | Confirmation page screenshot |
| 5 | Wait for and save the cancellation confirmation email from Liveup | [ ] Done | Confirmation email (screenshot and PDF) |
| 6 | Log in 24 hours later and verify "cancelled" status in your account | [ ] Done | Account status screenshot |
| 7 | Monitor your bank account on and after the next would-have-been billing date | [ ] Done | Bank statement screenshot (if no charge, note date checked) |
| 8 | Store all evidence in a folder and label with service name and date | [ ] Done | Folder created with all documents |
Customer reviews and common experiences
Feedback from Liveup members highlights both strengths and pain points in the service and cancellation process.
What users praise about Liveup
Members consistently rate Liveup at 4.5 out of 5 stars, citing comprehensive wellness content, responsive customer support, and affordable pricing compared to in-person coaching.
- Flexibility: Monthly and yearly options allow budget-conscious choices
- 24/7 support: Access to help via email, chat, and phone at any hour
- Digital-only: No equipment to return, making cancellation simple logistically
- Varied content: Fitness, nutrition, and mental health resources in one platform
Complaints and pain points in the cancellation journey
Despite high ratings, some members report frustration with aspects of cancellation and billing support.
- Unclear cancellation path: The "how to cancel" option is not immediately obvious in the account menu for some users
- Peak hour delays: Customer support response times extend during weekday business hours in US time zones
- Limited local presence: No Malaysian-specific help resources or local support staff
- Recurring billing surprises: Members occasionally forget the renewal date and are charged before remembering to cancel
Nevertheless, when users follow the documented cancellation steps in Liveup's help centre and collect confirmation, the service honours the cancellation without dispute. The key is using the official portal method and saving evidence immediately.
Why cancel Liveup and when it makes sense
Cancellation makes sense if the service no longer aligns with your fitness or wellness goals, if the monthly cost (RM 42) strains your budget, or if you have access to equivalent free or cheaper alternatives.
Reasons to cancel
- You are not using the platform regularly; you are paying for access you do not access
- Cost is prohibitive; RM 42 monthly (RM 504 annually) exceeds your wellness budget
- Better alternatives exist; you found a cheaper or more comprehensive service
- Life circumstances changed; injury, work schedule, or relocation has made the service unsuitable
- Trial period showed the service is not a good fit; the content or tools do not match your needs
When to keep your subscription
Keep Liveup if you use the platform weekly or more often, if you value the structured guidance and accountability, or if the RM 42 monthly cost is affordable and delivers measurable progress toward your wellness goals. Yafee sees this as a straightforward value calculation: if you use it, the cost is justified; if you do not, cancel immediately to stop the recurring charge.
Contact information and escalation routes
If Liveup refuses to cancel or continues to bill you after cancellation, you have formal escalation options.
Liveup customer support channels
| Contact method | Details | Response time |
|---|---|---|
| [email protected] | 24-48 hours | |
| Live chat | Available through goliveup.com and help centre | Immediate during business hours |
| Phone | +1-877-88-54838 (US toll-free, 24/7) | Varies by call volume |
| Help centre | help.letsliveitup.com | Self-service; no response required |
Malaysian consumer protection escalation
If Liveup does not respond to your cancellation request or refund claim within 14 days, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna, or KPDNKK).
- Telephone: 03-8000-8000 (toll-free, Monday-Friday, 8am-5pm Malaysia Standard Time)
- Email: [Contact via the KPDNKK website or your state office]
- Website: www.kpdnkk.gov.my
- In-person: Visit your nearest state consumer protection office to file a formal complaint
When escalating to KPDNKK, provide your cancellation confirmation email, all bank statements showing unauthorized charges, and a written summary of your cancellation request and Liveup's response (or lack thereof). The Ministry typically investigates within 30 days and can issue fines or demand refunds on your behalf.
Chargeback with your bank
If Liveup charges you after cancellation, you can dispute the charge with your bank within 120 days of the transaction.
- Contact your bank's dispute or fraud department
- Provide the transaction date, amount in MYR, and merchant name (Liveup or goliveup)
- Submit your cancellation confirmation email and account status screenshot as supporting evidence
- Your bank will investigate and typically issue a provisional credit within 10 business days
This process is faster than waiting for Liveup or KPDNKK to respond and guarantees recovery of the unauthorized charge. Yafee has helped thousands of consumers cancel subscriptions like Liveup by documenting every step and using bank chargebacks as a final enforcement tool when companies delay or refuse refunds.
Summary and key takeaways
Cancelling Liveup is straightforward when you follow the documented steps, collect confirmation evidence, and monitor your account after cancellation. The Consumer Protection Act 1999 protects your right to cancel, and Liveup's 24/7 support means you can cancel anytime that suits you.
Your cancellation path is clear: log in to your account, navigate to Subscription settings, click Cancel, and save the confirmation email. Verify cancellation 24 hours later, and monitor your bank statement on your next would-have-been billing date. If Liveup continues to bill you despite your cancellation, contact your bank to initiate a chargeback and report the violation to KPDNKK.
Timing matters; cancel at least 48 hours before your next billing date to avoid the charge going through. If cost is your concern, the monthly plan at RM 42 is lower-risk than the annual commitment, and you can always upgrade or downgrade before cancelling.
The most common mistake is failing to save the cancellation confirmation email. Do not make this error. Screenshot and email the confirmation to yourself immediately after cancellation, and store it alongside your billing statement for six months. This simple habit protects you from accidental rebilling and strengthens your position if a dispute arises.
Yafee has built a platform to help you cancel subscriptions like Liveup with confidence, tracking every service, cancellation date, and confirmation in one place. Visit yafee.com to document your Liveup cancellation and monitor it for unauthorised charges. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges through bank disputes. Whether you are cancelling Liveup today or another service tomorrow, Yafee gives you the tools and legal guidance to protect your money and your rights.
Important warning
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