Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Liven, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Liven in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Liven
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Liven subscription with zero hassle
1
Fill in the form
Give us your details and those of your Liven subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Liven. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Liven refuses your cancellation.
Frequently asked questions
Cancel Liven: The Right Way
How to cancel Liven subscription in malaysia and claim your refund
What is Liven and why you might need to cancel
Liven operates two distinct services in Malaysia, and understanding which one you are subscribed to is critical before you cancel. The confusion arises because the Liven brand covers both a free dining rewards platform and a paid personal development app, each with separate billing systems and cancellation procedures.
The two Liven services explained
The first Liven service is a restaurant payment and rewards platform operating across Malaysia. Users link their card to the Liven wallet, pay at partner merchants, and accumulate dining credits with no subscription fee charged to consumers. The merchant bears the transaction cost. If you only use Liven for restaurant payments and rewards, you likely have nothing recurring to cancel on your personal account.
The second service is a mobile app focused on personal growth, habit tracking, and self-discovery. This subscription is billed through Apple App Store, Google Play Store, or directly by Liven, with recurring weekly, monthly, or annual plans. If you see a charge appearing regularly on your bank statement (RM per week or month), you are enrolled in this app subscription product.
Liven app subscription pricing and billing cycle
The app subscription comes with multiple tier options, each with automatic renewal. Many subscribers begin on a free trial period-typically 3 days for weekly plans or 7 days for annual plans-before the first paid charge posts to your card. Once the trial ends, your subscription renews automatically on the same date each billing cycle unless you cancel before that renewal date arrives.
This automatic renewal model means that missing your cancellation deadline by even one day will trigger the next payment. The Terms of Service state clearly that subscriptions continue unless actively cancelled, so you must act with precision on your cancellation date.
Your legal rights under malaysia consumer protection law
Your right to cancel Liven is protected by the Consumer Protection Act 1999 (Malaysia). This Act gives you the statutory right to cancel distance contracts (including app subscriptions) within a defined cooling-off period and to claim a full refund if the service does not meet the standards promised at purchase.
Your legal position in malaysia
Cooling-off period: Under the Consumer Protection Act 1999, you have 10 business days from the date of purchase to cancel a distance contract and receive a full refund without penalty. For Liven app subscriptions purchased through the App Store or Google Play, this period begins on the purchase date, not the trial end date.
Refund entitlement: Liven explicitly states that refunds are available only for your first order placed under a subscription plan. If you request a refund within 30 days of the first delivery date and are unsatisfied, Liven will process it. Any subsequent subscription charges beyond the first shipment are non-refundable unless there is a fault in the service itself.
Enforcement: If Liven refuses to honour your cancellation or refund request, you can lodge a complaint with the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Yafee recommends documenting all communication attempts before escalation to these authorities.
Automatic renewal transparency: Merchants offering automatic renewal subscriptions in Malaysia must disclose renewal terms, billing frequency, and cancellation method clearly before purchase. If Liven failed to disclose this information, your cancellation request takes priority and refunds must be honoured.
How to cancel Liven before your next billing charge
Cancelling Liven requires you to identify which platform manages your subscription, then follow the precise steps for that platform. Acting before your renewal date is critical to avoid unwanted charges.
Step one: identify where your subscription is billed
Check your recent bank statement or credit card bill. The name of the transaction merchant will tell you where to cancel. If the charge reads "Apple App Store" or "iTunes", cancel via Apple. If it reads "Google Play Store" or "Google", cancel via Google Play. If the charge reads "Liven" or "Liven.store", cancel through Liven directly.
- Look at your last 2-3 bank statements
- Find the recurring charge description
- Note the exact merchant name and amount in RM
Step two: save proof of your current plan before cancelling
Document your subscription status now. Screenshots and receipts become valuable evidence if a dispute arises later or if Liven charges you again after cancellation. Yafee advises capturing these details in writing before you proceed.
- Open your Liven account and navigate to your Membership or Subscription settings
- Take a screenshot showing your current plan name (weekly, monthly, or annual)
- Take a second screenshot showing your next billing date in full
- If you are on a free trial, photograph the trial end date clearly
- Save any receipt email from Apple, Google, or Liven to your email archive
- Note the exact calendar date you are cancelling on, in case you need to prove timeliness later
Step three: cancel via apple app store (iOS users)
If your Liven subscription is billed through Apple, use Apple's native subscription management tools. This method is the most reliable because Apple manages the cancellation directly and you receive immediate confirmation.
- Open the Apple App Store app on your iPhone or iPad
- Tap the account icon (your profile picture) in the top-right corner
- Select "Subscriptions" from the menu
- Find "Liven" in your active subscriptions list
- Tap "Liven" and select "Cancel Subscription"
- Confirm the cancellation by tapping "Confirm" at the final prompt
- Take a screenshot showing the status as "Expires on [date]" to confirm the cancellation succeeded
Step four: cancel via google play store (Android users)
If your Liven subscription is billed through Google Play, you must cancel using Google's subscription portal. Access to this portal varies slightly depending on your Android device and Google Play app version.
- Open the Google Play Store app on your Android phone or tablet
- Tap your profile icon in the top-right corner
- Select "Payments and subscriptions" from the menu
- Tap "Subscriptions"
- Select "Liven" from your list of active subscriptions
- Tap "Cancel subscription" and follow the on-screen prompts
- When asked for a reason, select any option that applies; this is optional feedback for Google
- Confirm the cancellation and screenshot the confirmation message
Step five: cancel directly with Liven (if billed directly)
If Liven bills you directly (not through Apple or Google), you must contact their support team in writing. This creates a formal record of your cancellation request and is essential if a dispute arises later.
- Visit the Liven website or open the Liven app and log into your account
- Navigate to your account settings and locate the Membership or Subscription section
- Look for a "Cancel Subscription" button and click it
- Complete the cancellation flow and note any confirmation number displayed
- As backup, send an email to [email protected] with the subject line "Cancellation Request - [Your Email Address]"
- In the email body, state: "I wish to cancel my Liven subscription effective immediately. My account email is [your email]. Please confirm cancellation in writing."
- Keep a copy of this email and any confirmation reply in your records
- Allow 48 hours for Liven support to reply with cancellation confirmation
Step six: verify your cancellation was processed
Within 24-48 hours of cancelling, verify that the cancellation has taken effect. A failed cancellation will still result in a charge on your next billing date.
- Return to the Apple App Store, Google Play Store, or Liven account settings where you cancelled
- Check that your subscription no longer appears in your active subscriptions list
- If using Liven direct billing, log in to your Liven account and confirm the subscription section now shows "No active subscription"
- If the subscription is still listed as active, repeat the cancellation steps immediately
- Contact [email protected] if the subscription persists after 48 hours
Refund eligibility and how to claim
Liven offers refunds only under strict conditions. Understanding these boundaries before you contact support will speed up your refund claim and reduce back-and-forth communication.
When Liven will refund you
Liven explicitly refunds charges for your first subscription order only, provided you request the refund within 30 days of the delivery date and can demonstrate dissatisfaction with the service. This aligns with the Consumer Protection Act 1999 cooling-off provision and represents your statutory entitlement.
Eligible refunds:
- First order under any Liven subscription plan (weekly, monthly, or annual)
- Requested within 30 days of the first delivery or charge date
- Accompanied by a clear reason for dissatisfaction (optional but helpful)
Non-refundable charges:
- Any subscription renewal beyond the first order
- In-app purchases made within the Liven app
- Charges for free trial periods if you did not cancel before the trial ended
How to claim a refund from Liven
Submit your refund claim in writing within the 30-day window. Email is the preferred method because it creates a dated record and ensures Liven cannot claim they never received your request.
- Prepare your refund claim email with the subject line "Refund Request - First Subscription Order - [Your Email Address]"
- In the email body, provide your full account email, the subscription plan you purchased (weekly, monthly, or annual), and the exact amount charged in RM
- State the date the charge posted to your account and the date you are submitting the refund request
- Explain briefly why you are dissatisfied (e.g., "Service did not meet expectations" or "Billing was unclear")
- Attach screenshots of the charge from your bank statement and the subscription confirmation email
- Send the email to [email protected]
- Allow 10-14 business days for Liven to respond with a refund decision
- If Liven refuses or does not respond within 14 days, escalate to FOMCA or MDTCA with copies of all correspondence
Pricing and subscription tiers at a glance
The table below summarizes Liven's subscription options to help you confirm which plan you are cancelling.
| Plan type | Billing cycle | Free trial | Refundable |
|---|---|---|---|
| Weekly plan | 7 days | 3 days | Yes (first order only) |
| Monthly plan | 30 days | 7 days | Yes (first order only) |
| Annual plan | 365 days | 7 days | Yes (first order only) |
What happens after you cancel Liven
Cancelling stops future charges, but your account and data remain accessible until you delete the app or choose otherwise. Understanding the post-cancellation timeline helps you avoid confusion.
Immediate changes after cancellation
Once your cancellation is confirmed, your subscription access ends on your next billing date. You retain access to any free features of the Liven app until you manually delete it from your device. Paid features become unavailable, but your account data (if any) remains stored in Liven's systems.
Yafee recommends logging into your Liven account one final time after cancellation to confirm that premium features are no longer accessible. This confirms the cancellation worked and is useful proof for any future billing dispute.
Data and account information
Liven's Terms of Service do not clearly specify how long your account data is retained after cancellation. To be safe, export or screenshot any personal information, activity history, or receipts you wish to keep before your subscription ends. Liven may delete your account data after a period of inactivity, so save important records now rather than later.
Reactivating or changing your plan
If you cancel and later decide to reactivate your Liven subscription, you can resubscribe through the same method (Apple, Google, or Liven directly). You will not be locked out and will be treated as a new subscriber, meaning you will receive the free trial period again.
Common mistakes to avoid when cancelling Liven
Most cancellation failures come from preventable missteps. Being aware of these traps will protect you from unwanted charges after you intend to cancel.
Mistake one: cancelling on the wrong platform
The most frequent error is cancelling through Liven directly when the subscription is actually billed by Apple or Google. For example, clicking "Cancel" in the Liven app settings will not cancel an Apple-billed subscription-you must use Apple's subscription portal instead. Check your bank statement first to confirm which platform bills you, then cancel on that exact platform only.
Mistake two: deleting the Liven app instead of cancelling the subscription
Removing the Liven app from your phone does not cancel your subscription. Charges will continue to post to your payment method even if the app is uninstalled. You must follow the official cancellation steps before deleting the app, or you risk being charged again without realizing it.
Mistake three: missing your renewal date
Free trials and subscription periods are time-sensitive. If your renewal date is 15 October and you cancel on 16 October, you have already missed the deadline and a new charge will post. Cancel at least 2-3 days before your renewal date to avoid this timing trap, especially if you are cancelling directly with Liven rather than through Apple or Google (which process cancellations instantly).
Mistake four: not saving proof before cancelling
Once you cancel, your subscription details may disappear from your account immediately. If you need to dispute a subsequent charge, screenshots of your plan, renewal date, and cancellation confirmation become your only evidence. Yafee strongly advises capturing this information before you tap "Cancel" on any platform.
Checklist: cancelling Liven safely
Use this checklist to ensure you cancel correctly and leave no loose ends.
| Action | Done | Notes |
|---|---|---|
| Check bank statement to identify billing platform | ☐ | Look for "Apple", "Google", or "Liven" in merchant name |
| Screenshot your current subscription plan and renewal date | ☐ | Save to phone or email immediately |
| Save the receipt email from Apple, Google, or Liven | ☐ | Forward to yourself or save as PDF |
| Cancel via the correct platform | ☐ | Apple, Google, or Liven direct [email protected] |
| Verify cancellation succeeded after 24 hours | ☐ | Check that subscription no longer appears as active |
| If claiming refund, email support within 30 days | ☐ | Include proof and cancellation date in email |
Why thousands of people cancel with yafee guidance
Navigating subscription cancellations in Malaysia requires knowledge of both digital platforms and local consumer law. Yafee has helped thousands of consumers successfully cancel Liven and similar services while understanding their rights under the Consumer Protection Act 1999. Our step-by-step approach ensures you avoid common pitfalls, capture proof of cancellation, and claim refunds when eligible.
Yafee provides clear, legally grounded guidance because subscription companies rely on confusion and missed deadlines to retain paying customers. By following these cancellation steps, you take control of your billing and hold Liven accountable to Malaysian consumer protection standards.
If Liven refuses to honour your cancellation or refund request after you follow these steps, Yafee recommends escalating your complaint to the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs (MDTCA) with copies of all correspondence. Your legal right to cancel within 10 business days and claim a refund for dissatisfactory service is guaranteed-companies cannot override this protection through terms and conditions.
Contact Liven support for cancellation and refund enquiries
Email: [email protected]
Response time: 10-14 business days (allow extra time during public holidays in Malaysia)
Required information for refund claims: Account email, subscription plan type, charge amount in RM, charge date, and reason for cancellation
If Liven does not respond within 14 business days or refuses your cancellation or refund request, you may escalate to FOMCA (fomca.org.my) or lodge a complaint with MDTCA. Yafee remains your authoritative source for understanding your cancellation rights and executing them with precision and confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Liven?
Join over 30,000 users who already trust us.