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Frequently asked questions
Cancel Glance: The Right Way
How to cancel Glance in malaysia and avoid unexpected charges
What is Glance and why you might want to cancel
Glance is a subscription-based digital service operated by Glance InMobi Pte. Ltd., a Singapore-registered company that delivers personalised content recommendations and AI-powered features directly to users' devices. If you subscribed to Glance, you have entered into a recurring monthly contract with automatic renewal, which means charges continue until you actively cancel your subscription.
How Glance operates in malaysia
For Malaysian users, Glance functions as a monthly auto-renewing digital subscription accessible through web browsers and mobile app stores. The service is not operated from a local Malaysian office, which means customer support is routed through Singapore and may not be available in Malay. This creates a practical challenge: support pathways are not always obvious, and billing inquiries can take longer to resolve than they would with a locally-based provider.
The critical point for Malaysian subscribers is that Glance operates on an automatic renewal model. Unless you cancel before your billing date arrives, you will be charged for the next month automatically. Consequently, if you have decided the service no longer suits you, acting quickly is essential to prevent unwanted charges.
The two pricing tiers available to malaysian users
Glance offers two subscription plans, both charged monthly in Malaysian Ringgit and both subject to automatic renewal:
| Plan | Monthly cost | Features |
|---|---|---|
| Lite | RM 84.00 | Cloud deployment, standard content personalisation |
| Professional | RM 140.00 | Enhanced cloud features, AI clothing try-on, priority support |
Both plans renew automatically each month unless cancelled before the renewal date. If you subscribed through Apple App Store or Google Play, the charges appear in those platforms' billing histories, and cancellation must be processed through those stores' subscription management tools, not through Glance itself.
Your consumer rights under malaysian law
Malaysian law protects you as a consumer through the Consumer Protection Act 1999 (CPA 1999), which applies to all contracts for the supply of goods and services, including digital subscriptions like Glance.
What the consumer protection act 1999 guarantees for you
Under the CPA 1999, suppliers must act fairly and honestly. Glance, as a service provider, is required to present clear terms and conditions before you subscribe. Furthermore, the law guarantees that the terms of your subscription contract must not be unfair or misleading. This means:
- Glance must clearly disclose the renewal price and date before you are charged.
- The company cannot hide cancellation procedures in unclear language or make cancellation deliberately difficult.
- You have the right to receive a cancellation confirmation once you submit your request.
Additionally, if Glance fails to provide the service as described, or if charges are applied incorrectly, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), Malaysia's consumer protection enforcement body.
Your legal position on refunds
The CPA 1999 does not automatically entitle you to a refund for unused services in the current billing period. However, you have the right to demand a refund if:
- You cancelled within 14 days of subscribing (if this was a distance contract and no cooling-off period was disclosed).
- The service was not provided as described or was defective.
- Charges were applied without your authorisation or after you cancelled.
If Glance refuses to refund an erroneous charge, you can escalate your complaint to the MDTCCL, which has enforcement powers to compel refunds and impose penalties on non-compliant providers.
When to cancel Glance: common reasons malaysian users cancel
Understanding why you want to cancel helps you prepare the right documentation and evidence for your cancellation request.
You no longer use the service
If you subscribed out of curiosity or for a limited purpose and no longer open the app or website, continuing to pay is unnecessary. Monthly charges of RM 84 to RM 140 add up quickly if the service sits unused. Cancel immediately to stop the bleed.
The free trial has ended and charges have begun
Glance offers a 30-day free trial on some promotions. Once that trial ends, regular monthly charges apply automatically unless you cancel beforehand. Many users miss the cancellation deadline and then dispute the charge with their bank. It is far simpler to cancel before the trial expiry and avoid the charge altogether.
You were charged multiple times or after you thought you cancelled
Some users report unexpected repeated charges or charges that continued after they attempted to cancel. This can happen if cancellation was not processed correctly, or if you cancelled through the wrong platform (e.g., cancelling in the app when your subscription was tied to your App Store account). You have the right to dispute these charges with your bank and demand a refund from Glance.
You subscribed on app store or google play and want to stop recurring charges
If your Glance subscription was purchased through either app store, charges appear in your app store account, not your Glance account. Cancellation must be done through the store's subscription settings, not through Glance itself. Many users cancel in the Glance app but miss the app store step, causing charges to continue.
How to cancel Glance: step-by-step instructions for malaysian users
Your cancellation method depends on how and where you subscribed. Yafee recommends identifying your subscription source first, then following the correct cancellation path for that platform. Acting quickly ensures you cancel before your next billing date.
Step 1: check where you subscribed
Before cancelling, confirm whether you subscribed through one of these channels:
- Web account (glance.app or glance.com) - You created a Glance account directly with email or password.
- Apple App Store - You downloaded the Glance app and subscribed within Apple's ecosystem.
- Google Play Store - You downloaded the Glance app and subscribed within Google's ecosystem.
Check your email inbox for Glance receipts or confirmation emails. These will show the subscription source. If you see "Apple" or "Google" in the receipt header, you subscribed through that store. If the receipt is from Glance directly, you subscribed via web.
Step 2: log your current billing information before cancelling
Open your Glance account or relevant app store, take screenshots of:
- Your active plan name (Lite or Professional)
- The next billing date
- The amount you are being charged
- Your account email and user ID
Save these images to your phone or computer. If a dispute arises later, this documentation proves what you were subscribed to and when the charge was supposed to occur. Yafee recommends keeping these records for at least six months after cancellation.
Step 3: cancel through the web account (if you subscribed directly)
If your Glance receipt came from Glance itself (not App Store or Google Play), follow this procedure:
- Go to glance.app and log in with your email and password.
- Navigate to your Account or Profile settings (usually found in the top-right menu or hamburger icon).
- Look for Billing, Subscription, or Manage Plan.
- Select your active plan and look for a Cancel Subscription or Stop Renewal button.
- Click the button and confirm your cancellation when prompted.
- Wait for a confirmation page showing "Subscription cancelled" or "Renewal disabled".
- Take a screenshot of the confirmation page as your proof of cancellation.
Do not close the browser tab immediately after clicking cancel. Wait at least 30 seconds for the page to fully process and display a confirmation message. If you see no confirmation, refresh the page and check your subscription status again.
Step 4: cancel through apple app store (if you subscribed on iOS)
If you subscribed via Apple's ecosystem, Glance cannot cancel your subscription for you. You must cancel directly through Apple's settings:
- Open the Apple App Store on your iPhone or iPad.
- Tap your Profile icon (usually in the bottom-right corner).
- Select Subscriptions.
- Find and tap Glance (it may appear as "Glance: AI Clothes Try On" or similar).
- Tap Cancel Subscription.
- Select your reason for cancelling (optional) and confirm the cancellation.
- Apple will display a confirmation message and show your subscription status as Expires on [date].
- Screenshot this confirmation page for your records.
Your access to Glance continues until the end of your current paid period. You will not be charged when that period ends because the renewal has been disabled by Apple.
Step 5: cancel through google play store (if you subscribed on android)
If you subscribed via Google Play, cancellation is handled entirely through Google's app. Follow these steps on your Android device:
- Open the Google Play Store app.
- Tap the Profile icon in the top-right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap Glance (look for the full product name from your receipts).
- Tap Cancel subscription.
- Follow Google's prompts to confirm your cancellation.
- Google will show you the date when access expires.
- Screenshot the confirmation screen for your records.
Your cancellation takes effect immediately in Google's system. You retain access until the end of your current billing period. No further charges will be applied after that date.
Step 6: confirm cancellation within 24 hours
After you submit your cancellation request, log back into your account (Glance web, App Store, or Google Play) within 24 hours to verify that your subscription status shows as cancelled or that renewal has been disabled. This confirmation step catches any processing errors early.
If the subscription still appears active, contact Glance support immediately through the help page at glance.app/help and provide your cancellation screenshots as evidence that you attempted to cancel.
What happens after you cancel Glance
Cancellation does not mean immediate loss of access. Understanding the post-cancellation timeline prevents confusion and unwanted surprises.
Your access during the current billing period
Once you cancel, Glance allows you to continue using the service until the end of your current paid month. For example, if your billing date is 15 August and you cancel on 1 August, you retain full access until 15 August. After 15 August, your access is removed and you cannot log in.
Glance does not provide a refund for the unused portion of your current month. This is standard practice for digital subscriptions and is permitted under the CPA 1999 unless the service was defective or not supplied as advertised.
What happens to your data after cancellation
Glance's terms state that you lose access to account data, saved content, and personalisation settings once your subscription expires. If you have any content, preferences, or information you wish to keep, export or save it before your access ends.
The company is not required to preserve your data after cancellation. Consequently, do not assume your account will remain accessible for future reference.
Reactivating your subscription after cancellation
If you cancel and later decide to reactivate, you can subscribe again through the same method. Your previous data will not be restored, but you can create a new subscription and set up your preferences again from scratch.
Refunds and disputed charges after cancellation
If you believe you were charged unfairly or continued to be charged after cancellation, Malaysian law provides remedies.
Disputing a charge with your bank
If you were charged after you cancelled, or if you were charged without authorisation, you can dispute the charge with your bank immediately. Contact your bank's customer service line and request a chargeback or reversal. Provide your cancellation screenshots as evidence.
Your bank has the authority to reverse unauthorised or erroneous charges under the Malaysian payment system regulations. This process typically takes 5 to 10 business days.
Demanding a refund from Glance directly
If you were charged in error, send a formal refund request to Glance through their help page at glance.app/help. Include:
- Your account email address and user ID
- Screenshots of the erroneous charge from your bank or app store statement
- Your cancellation confirmation screenshots
- A clear explanation of why the charge was incorrect
- The amount and date of the disputed charge
Glance is required to respond to your complaint within a reasonable time. If the company ignores your request or refuses to refund the erroneous charge, escalate your complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCL) in writing.
Escalating to the MDTCCL if Glance refuses to refund
If Glance fails to resolve your refund claim, the MDTCCL is the official consumer protection enforcement body in Malaysia. You can lodge a formal complaint with MDTCCL, which has legal authority to investigate, compel refunds, and impose penalties on non-compliant service providers.
Yafee recommends keeping all documentation (receipts, cancellation confirmations, correspondence with Glance) organised and ready to submit to the MDTCCL if needed.
Common mistakes malaysian users make when cancelling Glance
Cancellation is straightforward once you know the correct path, but a few missteps can leave you paying longer than necessary. Being aware of these pitfalls protects you from unnecessary charges.
Cancelling in the app instead of the app store
If you subscribed through Apple App Store or Google Play, cancelling inside the Glance app itself will not stop your recurring charges. The subscription is tied to your app store account, not to Glance. You must cancel through Apple or Google's subscription settings specifically. Many users make this mistake and then contact support, confused about why charges continued.
Missing the free trial expiry date
Glance's 30-day free trial ends silently. If you do not cancel before the expiry date, you are charged automatically. Set a calendar reminder at least 3 days before the trial ends so you have time to cancel without rushing.
Not taking screenshots of your cancellation confirmation
If a dispute arises later, your proof of cancellation is critical. Screenshots of your confirmation page, along with your bank or app store statement, form an unbreakable record of what happened. Without screenshots, your claim is harder to prove.
Assuming cancellation was successful without checking
Do not assume your cancellation went through simply because you clicked a button. Log back in within 24 hours and confirm your subscription status shows as cancelled. Technical glitches happen, and discovering them immediately is far better than discovering a surprise charge two weeks later.
Cancelling too close to your billing date
If you cancel the day before your monthly renewal, your cancellation may be processed after the renewal charge is applied. To be safe, cancel at least 3 to 5 days before your billing date. Check your billing date now and work backward.
Pricing comparison and whether to cancel or keep your subscription
Before cancelling, consider whether the service's value justifies the monthly cost. Yafee provides this comparison to help you make an informed decision.
| Factor | Keep Glance | Cancel Glance |
|---|---|---|
| Monthly cost | RM 84-140 (recurring) | RM 0 (one-time loss of current month credit) |
| Usage | You use it daily or several times per week | You use it rarely or never |
| Feature value | AI try-on or content personalisation saves you time | Features are not essential to your workflow |
| Recommendation | Keep it (RM 84-140 per month = good value if used regularly) | Cancel it (no refund available for unused time, so cancel before next charge) |
If your usage has dropped significantly or if the monthly cost no longer fits your budget, cancellation is the right choice. You lose no money by cancelling before the next billing date, and you free up RM 84 to 140 in your monthly budget immediately.
Your cancellation checklist for Glance
Use this checklist to ensure you cancel correctly and protect your rights under the Consumer Protection Act 1999:
- Identify where you subscribed (web, App Store, or Google Play)
- Log your current plan, billing date, and monthly cost in writing
- Take screenshots of your subscription status before cancelling
- Follow the correct cancellation path for your subscription source
- Take a screenshot of the cancellation confirmation page immediately
- Log back in within 24 hours to verify cancellation was processed
- Wait until the end of your current billing period (you retain access until then)
- Check your bank or app store statement on the next expected billing date to confirm no new charge appears
- Save all screenshots and receipts for six months in case of disputes
- If an unexpected charge appears after cancellation, contact your bank immediately for a chargeback
Cancellation address and contact information for Glance
Glance is operated by Glance InMobi Pte. Ltd., a Singapore-registered company. There is no dedicated Malaysian cancellation address. For all cancellation and support inquiries, use the official help channel:
| Contact method | Details |
|---|---|
| Help and support portal | glance.app/help |
| Registered office (Singapore) | Glance InMobi Pte. Ltd., 160 Robinson Road #19-08, Singapore Business Federation Center, Singapore 068914 |
| Escalation (Malaysia) | Ministry of Domestic Trade and Cost of Living (MDTCCL) - for unresolved consumer complaints |
For Malaysian consumer protection complaints, contact the MDTCCL directly if Glance does not resolve your issue within a reasonable timeframe. The MDTCCL enforces the Consumer Protection Act 1999 and can compel refunds and penalties.
Summary: cancelling Glance safely and protecting your rights
Cancelling Glance is a straightforward process once you identify where you subscribed and follow the correct cancellation path. Yafee has helped thousands of Malaysian consumers cancel subscriptions without disputes by emphasising three core steps: document your subscription details before cancelling, use the correct cancellation method for your platform (web, App Store, or Google Play), and verify within 24 hours that your cancellation was processed successfully.
Under the Consumer Protection Act 1999, you have the right to clear cancellation procedures and fair treatment from service providers. If Glance charges you after you cancelled, or if you encounter any refusal to refund erroneous charges, the MDTCCL stands behind your consumer rights.
Do not delay cancellation if you have decided to stop using Glance. Every day you wait brings you closer to your next automatic billing date. Cancel today, confirm within 24 hours, and then monitor your next billing cycle to ensure no charge appears. Your screenshots serve as your proof and protect you in any future dispute. Yafee recommends acting this week to avoid any unwanted charges next month.