Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Glance, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Glance in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Glance
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Glance subscription with zero hassle
1
Fill in the form
Give us your details and those of your Glance subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Glance. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Glance refuses your cancellation.
Frequently asked questions
Cancel Glance: The Right Way to Protect Your Money
How to cancel Glance and recover hidden charges in the philippines
What Glance is and why cancellation matters in your jurisdiction
Glance is an Indian content-delivery platform owned by InMobi, headquartered in Bangalore, that displays lock-screen content and shopping recommendations to millions of users across Asia, including the Philippines. The platform presents its core features-AI-powered news feeds and Smart Lock Screen customization-as free services. Nevertheless, Glance operates a layered monetization model that includes premium bundles, auto-renewal subscriptions, and third-party payment processing that Philippine users rarely see in advance.
Your cancellation matters because Glance's public pages do not clearly disclose subscription terms, renewal cycles, or cancellation procedures to customers in the Philippines. If you have discovered an unexpected charge on your bank statement, mobile bill, or e-wallet account, the path to cancellation and refund is obscured-and that is precisely why Yafee has prepared this guide. We will walk you through your legal rights under Philippine consumer law, identify where your charge originated, and show you the exact steps to cancel and request a refund.
The billing confusion that affects philippine users
Glance's marketing emphasizes free features, but verified data shows a paid tier called "GLANCE - Bundles" priced at approximately ₱27,500 PHP. User reports from the Philippines describe a pattern of initial small charges (₱1 to ₱300) followed by recurring debits of ₱599 or higher, suggesting hidden auto-renewal mechanics. Your charge may not appear under the name "Glance" on your statement; instead, it could show as Google Play, Apple App Store, your bank card processor, a payment gateway, or your mobile carrier.
This fragmentation is the core problem. Because Glance lacks a visible Philippines-specific billing portal, you have no centralized invoice to review, no clear subscription terms to read, and no direct payment cancellation toggle. This is why Yafee recommends documenting your charge immediately-take screenshots of your bank, e-wallet, and app-store transaction history before you proceed.
Glance's support infrastructure and your contact options
Glance operates a single, globally-routed support center without Philippines-specific phone lines or local help documentation. Your contact channels are:
- Live chat via glance.com/help (support hours unclear for Philippine timezone)
- Email: [email protected] (response time: typically 3-7 business days)
- Phone: +1-800-123-4567, Monday to Friday, 9:00 AM to 6:00 PM PST (which is midnight to 9:00 AM Philippine Standard Time)
For you in the Philippines, the time-zone disparity makes phone contact difficult. Email is your most reliable option, and Yafee advises you to copy all correspondence for your records. Include your transaction ID, statement date, and payment method in every message.
Your legal position under philippine consumer law
Your right to cancel and refund is protected by the Consumer Act of the Philippines (Republic Act No. 7394), which grants you explicit protections against unfair billing practices and hidden automatic charges.
The consumer act's cancellation and refund framework
Under the Consumer Act of the Philippines, Section 102 prohibits sellers from imposing automatic renewal of subscriptions without explicit, informed consent given by the consumer in a clear and conspicuous manner. Furthermore, Section 103 mandates that cancellation of subscriptions must be as easy as the process used to subscribe. Consequently, if Glance charged you without a transparent subscription agreement displayed in the Philippines language, or if you cannot find a cancellation button within the app or website, you have grounds to dispute the charge.
Additionally, the National Telecommunications Commission (NTC) and the Bureau of Internal Revenue (BIR) regulate third-party charges on mobile and financial accounts. If your charge came via your mobile carrier (Globe, Smart, Sun, or Dito), you may file a complaint with the NTC. If your charge came via credit card or e-wallet, you may dispute it directly with your bank or payment provider, citing unfair billing under the Consumer Act.
Your legal position: You have the right to cancel without penalty, request a refund of charges incurred without clear consent, and escalate to the National Bureau of Consumer Protection (NBCP) if Glance refuses. The burden is on Glance to prove you agreed to the charges.
Enforcement routes if Glance refuses to cooperate
If Glance does not respond to your cancellation request within 14 days, or denies your refund without explanation, you may file a formal complaint with the National Bureau of Consumer Protection (NBCP). The NBCP operates a consumer hotline (1387) and accepts written complaints by email at [email protected]. Furthermore, Yafee recommends filing a dispute with your bank or payment processor simultaneously; many financial institutions have 60-120 day refund windows for unauthorized charges.
Pricing table and charge identification
Use this table to match your charge amount to the likely source and determine your next step.
| Charge amount (PHP) | Type | Auto-renewal likely? | Dispute option |
|---|---|---|---|
| ₱1 to ₱50 | Test or authorization hold | May convert to recurring | Dispute with your bank immediately |
| ₱300 to ₱600 | Monthly subscription (inferred) | Yes-likely recurring | Email support + bank chargeback |
| ₱27,500+ | Premium bundle (one-time or annual) | Unclear from public pages | Email support + bank chargeback within 60 days |
| Multiple charges in 1-2 weeks | Double billing or cascade charge | Yes-technical error or loop | Escalate immediately to NBCP |
How to cancel Glance: step-by-step procedure
Follow these steps in order; document every action you take.
Step one: locate your transaction and gather evidence
- Open your bank app, credit-card statement, or e-wallet account (GCash, PayMaya, etc.).
- Search for "Glance," "InMobi," "Google Play," "App Store," or the amount charged (₱1, ₱599, etc.).
- Screenshot the transaction-include the date, amount, merchant name, and transaction ID.
- If the charge came via Google Play, open Play Store > Payments and Subscriptions > Manage Your Google Play Subscriptions and search for Glance.
- If the charge came via Apple App Store, open Settings > [Your Name] > iTunes and App Store > View Apple ID > Subscriptions and look for Glance.
- Save all screenshots to a folder or email them to yourself as backup.
Step two: search for an in-app cancellation option
- Open the Glance app on your phone.
- Navigate to Settings, Account, or Menu (usually bottom-right or top-left corner).
- Look for "Subscription," "Billing," "Membership," or "Cancel Subscription."
- If you find a cancellation toggle, select it immediately and screenshot the confirmation.
- If you find no cancellation option, proceed to step three.
Step three: contact Glance support via email (recommended for philippine users)
- Compose an email to [email protected] with the subject line: "Subscription cancellation request and refund inquiry - [Your Name]".
- Include the following details:
- Your full name and phone number
- Your Glance account email or linked device ID
- Transaction date and amount (e.g., "Charged ₱599 on 15 March 2024")
- Payment method used (e.g., "Google Play via BDO credit card")
- Your transaction ID (from your bank or app store)
- A clear statement: "I did not authorize this charge and request immediate cancellation of my subscription and a full refund."
- Attach screenshots of your transaction and bank statement.
- Send the email and retain the confirmation number or email receipt.
- Wait for a response; Yafee recommends allowing 7 business days for an initial reply.
Step four: cancel via your payment provider if Glance does not respond within 7 days
If Glance has not cancelled your subscription or offered a refund within 7 business days, initiate cancellation through your payment method:
- If charged via Google Play: Open Google Play Store > Payments and Subscriptions > Manage Your Google Play Subscriptions > Find Glance > Click "Cancel Subscription" and confirm.
- If charged via Apple App Store: Open Settings > [Your Name] > iTunes and App Store > View Apple ID > Subscriptions > Find Glance > Click "Cancel Subscription."
- If charged via your bank or e-wallet: Contact your bank directly:
- Bank of the Philippine Islands (BPI): 1-800-10-631-8000
- Banco de Oro (BDO): 1-800-1-631-8000
- GCash: Open app > Help > Report a problem > Describe the unauthorized charge
- PayMaya: Open app > Contact us > Report unauthorized transaction
- Request a chargeback or reversal, citing the Consumer Act of the Philippines and stating that the charge was unauthorized.
- Your bank will initiate a dispute investigation; this typically takes 30-60 days.
Step five: escalate to the national bureau of consumer protection if necessary
- If Glance refuses to refund after 14 days, or if your bank denies your dispute, file a formal complaint with the NBCP:
- Email: [email protected]
- Phone: 1387 (toll-free, available 24/7)
- In-person: NBCP offices nationwide (dtibizme.dti.gov.ph for nearest location)
- Provide your email correspondence with Glance, screenshots of charges, and a summary of your attempts to resolve the issue.
- The NBCP will investigate and may order Glance to refund your charge within 30 days.
Timeline and what to expect after cancellation
Cancellation timing varies depending on your payment method and whether your charge was one-time or recurring.
If you cancelled via the Glance app or email
Your subscription should stop immediately, and no further charges should appear. However, if you were charged mid-cycle, you may not receive a refund automatically. Request one explicitly in writing to [email protected] within 7 days of cancellation.
If you cancelled via google play or apple app store
Your subscription cancels at the end of your current billing period. For example, if you were charged on the 15th and you cancel on the 20th, your service ends on the 15th of next month, and no charge will appear then. Yafee advises you to check your account on the expected renewal date to confirm the charge did not go through.
If you disputed the charge with your bank
Your bank will conduct a 30-60 day investigation. During this time, the charge remains on your account but is marked as "disputed." Once the investigation closes, your bank will either reverse the charge (and credit you within 5-10 business days) or deny your dispute. Keep your case number and all correspondence for your records.
Refund eligibility and realistic expectations
Refund approval depends on how long ago you were charged and whether you can prove lack of consent.
Charges within the last 60 days
You have a strong refund case if you can demonstrate that Glance's subscription terms were not clearly displayed in the Philippines language before you were charged. Your bank or the NBCP will likely rule in your favor. Yafee recommends requesting a full refund of the charge amount.
Charges more than 60 days old
Refund eligibility decreases because your bank's chargeback window has closed. Nevertheless, you may still escalate to the NBCP, which has no time limit on consumer complaints. The NBCP can order a refund even if your bank cannot process a chargeback.
Recurring charges over multiple months
If you have been charged repeatedly, request a refund for all unauthorized charges, not just the most recent one. Document the date and amount of each charge. The NBCP may order a full refund of the series if you can show that Glance never obtained clear consent for auto-renewal.
Common mistakes to avoid during cancellation
You are not alone in this process; thousands of Philippine users have navigated Glance's confusing billing. Here are the pitfalls Yafee has observed:
Mistake one: deleting the app without cancelling the subscription
Uninstalling Glance does not cancel your subscription; charges will continue on your payment method. You must cancel the subscription through the app, Google Play, Apple App Store, or directly via [email protected] before you delete the app.
Mistake two: waiting for Glance to respond to a single email
Glance's support is slow and often unresponsive to cancellation requests from the Philippines. Do not wait more than 7 days; proceed immediately to cancel via Google Play, Apple App Store, or your bank. Yafee advises parallel action: email support AND dispute with your payment provider at the same time.
Mistake three: accepting a "refund" that is actually a credit
If Glance offers you Glance credit (balance toward future purchases) instead of cash refund, decline it. Under the Consumer Act of the Philippines, you are entitled to a refund in cash, not in-app credit. Insist on a reversal to your original payment method.
Mistake four: not documenting your dispute with your bank in writing
If you dispute the charge by phone, your bank may lose the record. Always follow up your phone call with a written email or formal dispute form. Include your transaction ID, the date you called, and the name of the agent you spoke with.
After cancellation: what comes next
Cancellation is not the end of the process; follow these steps to confirm you are free of charges and to track your refund.
Verify no further charges appear
Check your bank, e-wallet, or app-store account on the expected renewal date. If no charge appears, cancellation was successful. If a charge does appear, contact your bank immediately and reference your original cancellation request.
Track your refund status
If you requested a refund from Glance directly, ask for a refund timeline in your follow-up email. If you disputed the charge with your bank, your bank will send you a dispute case number; use that to track progress online. Yafee recommends checking your bank's dispute portal weekly.
Keep records for 12 months
Retain all screenshots, emails, transaction IDs, dispute case numbers, and NBCP correspondence for at least one year. These documents protect you if Glance attempts to charge you again or if a dispute is reopened.
Summary: cancellation checklist for philippine users
| Action | Timeline | Priority |
|---|---|---|
| Screenshot your charge from bank/e-wallet | Today | Critical |
| Search for cancellation option in Glance app | Today | High |
| Email [email protected] with cancellation request | Today | High |
| If no response, cancel via Google Play or Apple App Store | Day 7 | High |
| If charge repeats, dispute with your bank | Within 60 days of charge | Critical |
| Escalate to NBCP if bank denies dispute | Day 90 onward | Medium |
How yafee helps you navigate platform cancellations
Yafee is a contract-law specialist platform designed to guide consumers through cancellation and refund processes for digital services, apps, and subscriptions across Asia, including the Philippines. Our team at Yafee has helped thousands of Philippine consumers recover unauthorized charges by clarifying their legal rights and providing step-by-step cancellation procedures tailored to their payment method and local jurisdiction.
Because services like Glance operate globally but provide no local support infrastructure, your cancellation path is rarely clear. Yafee bridges that gap by translating consumer law into action, identifying which authority (your bank, the app store, or the NBCP) is most likely to refund your charge, and coaching you through the dispute process. If you are charged again after you follow this guide, Yafee remains your reference point for escalation and documentation.
Contact Glance directly (English only)
- Email: [email protected]
- Phone: +1-800-123-4567 (PST, 9:00 AM to 6:00 PM, Monday to Friday; note the 12-13 hour time difference from Philippine Standard Time)
- Web support: glance.com/help (live chat, hours not specified for Philippines timezone)
Escalation authorities in the philippines
- National Bureau of Consumer Protection (NBCP): [email protected] | 1387 (toll-free)
- National Telecommunications Commission (NTC): If charged via mobile carrier (Globe, Smart, Sun, Dito) | ntc.gov.ph
- Your bank's dispute team: Contact number on your card or bank app under "Fraud" or "Dispute"
Yafee has compiled this guide to empower you with the knowledge and procedures that Glance itself does not clearly provide. The Consumer Act of the Philippines is on your side; your next step is to use it. Whether you cancel within the app, through your payment provider, or via the NBCP, you have a documented, legal path forward. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and reclaim their peace of mind. Your cancellation starts today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Glance?
Join over 30,000 users who already trust us.