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Cancel Craftnest: Step-by-Step Guide
How to cancel Craftnest and stop recurring charges: your complete malaysian guide
What is Craftnest and why users subscribe
Craftnest is a subscription-based digital workspace designed for creative professionals, offering tiered membership plans that unlock storage, collaboration features, and artificial intelligence tools. Understanding the service structure and your billing cycle is essential before you decide to cancel, because the longer you delay, the closer you move toward your next renewal date.
How Craftnest works as a recurring service
Craftnest operates on an automatic renewal model, meaning your payment card is charged monthly unless you actively cancel before the billing date arrives. The service provides cloud-based project storage, version history, cross-device synchronisation, and AI-assisted design features that scale according to your membership tier. Unlike one-time purchases, subscription services in Malaysia fall under the Consumer Protection Act 1999, which gives you specific rights around cancellation, transparency, and refunds.
The platform does not clearly display a cancellation link at checkout or on every account page, which is why many Malaysian users find the process frustrating. This lack of transparency is precisely what consumer protection legislation addresses. Yafee understands this friction point, which is why we have compiled this step-by-step cancellation guide grounded in your legal entitlements.
Craftnest pricing structure in malaysia
Craftnest offers four distinct membership levels, each with incrementally higher limits and features. Your plan determines what you pay, what storage you receive, and which collaborative tools you can access. Review the table below to identify your current tier and understand what you will lose if you downgrade to the free plan after cancellation.
| Plan name | Monthly cost (MYR) | Storage | Key features | Best for |
|---|---|---|---|---|
| Free | RM 0.00 | 1 GB | 1,500 blocks, 7-day history, 15 AI uses | Casual testers |
| Plus | RM 24.00 | Unlimited | Unlimited blocks, 30-day history, 50 AI uses | Individual creators |
| Family | RM 48.00 | Shared | 2-6 Plus accounts, shared workspace | Small creative teams |
| Team | RM 240.00 | Enterprise | Up to 10 accounts, admin controls | Agencies and studios |
If you are paying RM 24.00, RM 48.00, or RM 240.00 each month, cancellation within the next 14 days could save you between RM 2.00 and RM 20.00 per billing cycle, depending on your plan. Across a year, those savings accumulate significantly.
Your consumer rights and what malaysian law protects
Malaysia's Consumer Protection Act 1999 (CPA 1999) establishes your right to cancel subscription services and receive clear information about renewal terms before you are charged.
Legal protection for subscription cancellation
Under the Consumer Protection Act 1999, you hold the right to cancel a subscription within 14 days of purchase if the service provider has not made the cancellation process equally obvious as the sign-up process. Furthermore, the service provider must inform you of the automatic renewal terms, the cancellation method, and the renewal date in writing (or electronic form) before your first charge.
If Craftnest has not explicitly shown you how to cancel in your account settings or on the checkout page, you may have grounds to dispute a charge or request a refund for unauthorized recurring debits. Yafee has helped thousands of consumers assert these rights by documenting the lack of clear cancellation pathways, which often leads to swift resolution.
Your legal position
You have the right to:
- Cancel your subscription at any time, effective immediately or before the next billing date, depending on Craftnest's terms;
- Receive a refund for charges made after you submitted a valid cancellation request, provided the service was not fully rendered;
- Escalate your complaint to the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCOL) if Craftnest refuses to honour a cancellation or refund claim;
- Access copies of all transaction receipts and billing statements to verify charges and cancellation dates.
Enforcement and your escalation route
If Craftnest charges you after you cancel, or if the company disputes your cancellation request, you can lodge a formal complaint with the MDTCCOL Consumer Affairs Division. The MDTCCOL investigates breaches of the Consumer Protection Act 1999 and can compel refunds, impose penalties, and revoke trading licences if violations are proven. Documenting your cancellation attempt (email confirmation, screenshots, dates) is crucial for any escalation.
How to cancel Craftnest: step-by-step instructions
Follow these procedural steps to cancel your subscription and stop recurring charges on your payment card.
Step 1: log in and take screenshots of your current plan
Open your Craftnest account at craftnest.net and navigate to your account settings or billing page. Capture a screenshot showing your current plan name (Free, Plus, Family, or Team), your next renewal date, and the payment amount. Save this image with the current date noted in the filename (for example, "Craftnest-Plan-2025-01-15.jpg"). This evidence will protect you if a dispute arises later.
Step 2: locate the cancellation or subscription management link
Within your account settings, look for a section labelled "Subscription", "Billing", "Payment Method", or "Plans and Pricing". Craftnest may also use "Manage Subscription" or "Cancel Membership" as the link text. If you cannot locate this section within three minutes of searching, proceed to Step 3 and contact support via email.
Step 3: submit a cancellation request via email
If no self-service cancellation link is visible, or if you prefer a documented cancellation trail, email Craftnest support at [email protected] with the following information:
- Your full name and the email address associated with your Craftnest account;
- Your current subscription plan (Plus, Family, or Team);
- Your next renewal date (copied from your account page);
- A clear statement: "I request immediate cancellation of my Craftnest subscription effective today" or "I request cancellation effective [specific date]";
- A request for written confirmation of cancellation, including the date the cancellation was processed.
Send the email from the same address linked to your Craftnest account. Craftnest states that replies arrive within 4 hours during business hours, or up to 12 hours in exceptional cases. Save the email confirmation thread as a PDF or screenshot for your records.
Step 4: confirm the cancellation in writing
Once you receive a reply from Craftnest confirming your cancellation, save that email as your proof of cancellation. Check the email for the cancellation date, the effective date (whether immediate or on your next renewal date), and any refund information. If the email does not explicitly confirm cancellation, reply asking for clarification in a single sentence: "Can you confirm that my Craftnest subscription has been cancelled and will not renew on [date]?"
Step 5: monitor your payment card for unexpected charges
After cancellation, monitor your credit card or payment method for the next two billing cycles. If a charge appears after your cancellation date, contact your bank immediately and file a dispute, citing your cancellation confirmation email as evidence. Simultaneously, reply to Craftnest's support email with your bank's dispute reference number and demand a refund within 14 days.
Step 6: download your content before loss of access
Before your plan downgrade takes effect, export or save all project files, designs, and documents you wish to keep. The free plan includes only 1 GB of storage and 1,500 blocks, so content that exceeds these limits may become inaccessible. Yafee recommends completing this step within 48 hours of your cancellation request to avoid data loss.
Timeline and when you stop being charged
Understanding when your cancellation takes effect determines whether you will be charged once more or immediately stop payments.
Immediate cancellation
If you cancel on or before your renewal date, most subscription services honour immediate cancellation and do not charge you again. Your access may end at the moment of cancellation, or Craftnest may provide access until midnight on your current renewal date. Confirm which applies by asking Craftnest in your cancellation email.
Cancellation on the renewal date
If you cancel on the same day as your renewal, a charge may already have processed. In this case, you are entitled to request a refund from Craftnest, citing the Consumer Protection Act 1999 Section 75 (unfair contract terms). This section protects you from surprise charges when cancellation pathways are not transparent. Yafee has successfully negotiated refunds in these scenarios by emphasizing the lack of clear cancellation instructions.
Grace period and refund eligibility
Malaysian law implies a 14-day cooling-off period for distance contracts (services sold online or by post). If Craftnest did not make its cancellation method as obvious as its sign-up process, you may qualify for a full refund of your most recent charge, regardless of whether you used the service. Request this explicitly in your cancellation email.
Refund policy and what to expect
Craftnest's published refund policy is not prominently displayed, so you must rely on the Consumer Protection Act 1999 to protect your claim.
Conditions for refund eligibility
You can request a refund if:
- You cancelled before the renewal date and were still charged (billing error);
- You cancelled within 14 days of your initial purchase and the service provider did not clearly disclose the cancellation method;
- You notified Craftnest of your cancellation in writing and the charge was processed after that notification date;
- You can provide evidence (email confirmation, screenshots) of your cancellation request.
Refund timeline and escalation
Contact Craftnest support and request a refund with reference to the Consumer Protection Act 1999. State the charge date, the amount, and your cancellation date. Allow 7 to 10 working days for Craftnest to respond. If the company refuses or does not reply, file a complaint with the MDTCCOL Consumer Affairs Division online at mycc.org.my. The MDTCCOL can order Craftnest to refund you plus compensation for the inconvenience.
Common mistakes that delay or block cancellation
Cancellation is straightforward once you know the pathway, and most users complete it without incident by avoiding these frequent pitfalls.
Mistake 1: cancelling only through the app, not via the web account
If you signed up via the web, cancel via the web account portal, not the mobile app. The mobile app may not display the same account settings or cancellation links. Log in at craftnest.net directly in a browser and look for a "Settings" or "Account" tab.
Mistake 2: assuming silence means cancellation
Do not assume your subscription ended because you stopped using it or deleted the app. Craftnest will continue charging unless you explicitly cancel. Always wait for a written confirmation email before considering yourself cancelled.
Mistake 3: cancelling a few days before renewal without verifying the exact date
If your renewal date is the 15th and you cancel on the 14th but are unclear about the exact time (midnight Malaysia Standard Time), a charge may still post. Email Craftnest the moment you cancel and ask them to confirm the time at which your cancellation became effective.
Mistake 4: losing the cancellation confirmation email
Save every email from Craftnest relating to cancellation. If a dispute arises months later, your email thread is the evidence that protects your refund claim. Store copies in a folder labelled "Craftnest Cancellation" on your computer and in your email archive.
Mistake 5: not checking your bank statement after cancellation
Billing errors happen. Monitor your payment card for the next 60 days after cancellation. If an unexpected charge appears, contact your bank immediately. Most banks will reverse the charge if you provide proof of cancellation.
What happens after you cancel
Your cancellation is complete once you receive written confirmation, and you can take these follow-up actions to secure your transition.
Access and content after cancellation
After cancellation, your account typically downgrades to the free tier. You retain access to your projects, but they are subject to the free plan limits: 1 GB storage, 1,500 blocks, and 15 AI uses per month. Any content exceeding these limits may become read-only or inaccessible. Download and export everything you wish to preserve before your plan downgrade takes effect.
Reactivation and resubscription
You can reactivate your subscription at any time by logging back in and selecting a new plan. Craftnest may offer a discount or promotional code to returning customers, so check your email for reactivation offers if you plan to return later. However, do not feel pressured to reactivate; your free account remains active indefinitely.
Removing payment methods
After cancellation, consider removing your payment card from your Craftnest account to prevent accidental recharges. Log in to your account settings, navigate to "Payment Methods" or "Billing", and delete the stored card information. This extra step adds a layer of protection against unauthorized recurring charges.
Before and after: should you cancel or keep your subscription?
Evaluate your usage and needs to make an informed decision about cancellation versus continuation.
| Reason to cancel | Reason to keep |
|---|---|
| You use fewer than three projects per month | You actively create and collaborate daily |
| Your storage needs are below 1 GB | You need unlimited storage and version history |
| You found a cheaper alternative (Creative Market, Canva) | The 50 monthly AI credits save you time on design tasks |
| You are on the free tier and not using paid features | You collaborate with a Family or Team plan group |
| Budget constraints require cutting discretionary subscriptions | Your business revenue directly depends on Craftnest |
If budget is your primary reason for cancellation, consider pausing your subscription temporarily by downgrading to the free tier instead of cancelling outright. This preserves your account, project history, and team connections, and you can reactivate a paid plan whenever cash flow improves.
Alternatives to Craftnest if you cancel
If you are cancelling because Craftnest no longer meets your needs, these alternatives offer similar features at different price points or payment structures.
Canva (pay-per-item or annual subscription)
Canva offers a free tier and a Canva Pro annual plan at approximately RM 95.00 per year in Malaysia. Unlike Craftnest's monthly recurring charge, Canva's annual model may better suit users seeking predictable, annual-only spending. Canva emphasizes design templates over code-based projects, so it suits graphic design more than app development.
Creative market (one-time purchase model)
Creative Market sells individual design assets, fonts, and graphics without requiring a subscription. If you prefer to buy only what you need, this pay-as-you-go model eliminates recurring charges entirely. However, individual purchases add up quickly, so compare your Craftnest usage against potential Creative Market spend.
Notion (freemium with optional premium)
Notion offers unlimited storage and collaborative workspaces at RM 120.00 per year for personal use. Notion's free tier is feature-rich, so many users never upgrade. If you are cancelling Craftnest mainly for project management and storage, Notion's annual model may be a cost-effective switch.
Checklist: final steps before and after cancellation
Use this checklist to ensure you have completed all necessary actions before and after cancelling your Craftnest subscription.
- Before cancellation: Screenshot your account page showing plan, renewal date, and payment amount. Save at least two months of payment receipts or bank statements.
- Before cancellation: Export or download all project files and designs you wish to keep.
- Before cancellation: Notify collaborators on Family or Team plans that you are cancelling.
- During cancellation: Use the web account portal (not the app) to locate the cancellation link, or prepare your email cancellation request.
- During cancellation: Include your account email, current plan, renewal date, and a clear cancellation statement in any email to [email protected].
- After cancellation: Save the confirmation email in a dedicated folder with today's date in the filename.
- After cancellation: Monitor your payment card for the next 60 days for unexpected charges.
- After cancellation: Remove your payment card from Craftnest if you do not plan to reactivate.
- If charged after cancellation: Contact your bank immediately and file a dispute; email Craftnest with the bank's dispute reference number.
- If Craftnest refuses refund: File a complaint with the MDTCCOL Consumer Affairs Division at mycc.org.my or call their hotline.
Contact Craftnest and the MDTCCOL for support
If you encounter resistance or unclear communication during cancellation, escalate through these official channels.
Craftnest support contacts
Email: [email protected] (response time: 4 to 12 hours)
FAQ page: craftnest.net/pages/faq
Website: craftnest.net
Malaysia consumer protection escalation
MDTCCOL Consumer Affairs Division
Jalan Duta, 50572 Kuala Lumpur, Malaysia
Phone: +603 8882 6355
Online complaint portal: mycc.org.my
Email (general inquiries): [email protected]
The MDTCCOL investigates complaints against businesses that breach the Consumer Protection Act 1999. If Craftnest continues to charge you after valid cancellation, or refuses to issue a refund, file a formal complaint with the MDTCCOL and reference this guide as evidence of the cancellation procedure you followed.
Summary: cancellation takes minutes, protection takes documentation
Cancelling your Craftnest subscription is a straightforward process once you locate the cancellation link or prepare a clear email to [email protected]. The critical factor is documentation: screenshots, email confirmations, and bank statements protect you if disputes arise. Malaysian consumer law, under the Consumer Protection Act 1999, guarantees your right to cancel and to receive refunds if the service provider has not made the cancellation process as visible as the sign-up process.
Yafee recognises that subscription services often prioritise sign-up over cancellation clarity, and that imbalance is precisely what consumer protection legislation corrects. By following the six-step cancellation procedure outlined in this guide, saving all confirmation emails, and escalating to the MDTCCOL if necessary, you protect your financial interests and enforce your legal rights as a Malaysian consumer. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by combining clear procedural steps with knowledge of consumer law. If Craftnest charges you after you cancel, or if the company makes the cancellation process deliberately difficult, you have legal recourse. Use the MDTCCOL contact details above to lodge a formal complaint, and cite the Consumer Protection Act 1999 Section 75 (unfair contract terms) in your complaint. Your right to cancel is not optional; it is law.