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Frequently asked questions
Cancel Craftnest: The Right Way
How to cancel Craftnest and protect your subscription rights in new zealand
What Craftnest is and why you might want to cancel
Craftnest is a digital membership service that provides instant access to a library of design assets, including clip-art, SVG files, coloring books, junk journal elements and downloadable creative resources. The service operates from the United States and delivers everything as digital downloads, with commercial-use licensing available on many items.
You might want to cancel because the membership no longer aligns with your creative projects, you've found alternative design libraries, or you prefer to avoid recurring charges. Whatever your reason, you deserve a straightforward cancellation process and clarity on your rights as a New Zealand consumer. At Yafee, we help thousands of New Zealand subscribers understand exactly how to cancel services like Craftnest without losing money or facing hidden barriers.
Key facts about Craftnest
Craftnest lists all prices in USD (United States dollars), so charges appear converted to NZD when you pay. The service operates entirely online with no published New Zealand office or local support team. This means your cancellation request will be handled through email or your account dashboard rather than by phone or post.
Access to your downloaded files typically continues until the end of your current billing period after cancellation, though this depends on your subscription method. App store subscriptions sometimes stop immediately, so verify your cancellation terms before you confirm.
Pricing structure and currency conversion
| Plan type | USD price | Approx. NZD (at current rates) | Billing cycle |
|---|---|---|---|
| Monthly membership | $9.99 | ~$17 NZD | Monthly renewal |
| Annual membership | $59.99 | ~$102 NZD | Annual renewal |
| Free trial (if offered) | $0 | $0 NZD | Converts to paid after trial |
Exchange rates fluctuate daily, so your actual NZD charge may differ. Always check your credit card or bank statement to confirm the exact amount deducted. Yafee recommends taking screenshots of your billing page before cancellation so you have proof of the amount charged if you need to dispute it later.
Your consumer rights when cancelling a digital membership in new zealand
Before you cancel, understand what legal protections you have if something goes wrong with your Craftnest subscription.
Consumer guarantees act protections
Under New Zealand's Consumer Guarantees Act 1993, digital content must be fit for purpose, of acceptable quality and as described when you purchase it. If Craftnest's library turns out to be defective, incomplete or not what you were promised, you have the right to a refund, repair or replacement, regardless of any "no refund" policy the company displays.
For example, if you subscribed expecting unlimited access but found the library severely limited, or if downloads consistently fail or are corrupted, you could challenge the company under this legislation. You do not need to accept the company's terms if they contradict your statutory rights.
Your legal position: The Consumer Guarantees Act overrides any cancellation fees or refund restrictions Craftnest includes in their terms and conditions. Your rights as a New Zealand consumer are automatic and cannot be waived by contract.
Fair trading act safeguards
The Fair Trading Act 1986 protects you from misleading conduct about recurring billing, free trials and cancellation terms. If Craftnest misrepresented how easy it is to cancel, failed to clearly disclose that you would be charged after a trial period, or made cancellation deliberately difficult to find, you may have grounds to dispute the charge or demand a refund.
Keep screenshots of all promotional material, trial terms, cancellation confirmation emails and billing notifications. These are your evidence if you need to escalate a complaint to the Commerce Commission, New Zealand's regulator for consumer protection.
Distance selling and digital services rules
Because Craftnest is a United States-based service selling to you in New Zealand, Consumer Protection Rules (General) 2014 apply. These rules require overseas traders to provide clear cancellation information before you commit to a subscription. If Craftnest failed to make cancellation terms obvious during sign-up, that breach strengthens your position if a dispute arises.
How to cancel Craftnest: step-by-step for every method
Craftnest offers multiple cancellation routes depending on how you subscribed and where your account is registered.
Cancel through the Craftnest website account dashboard
This is the fastest route if you subscribed directly through Craftnest's website.
- Sign in to your Craftnest account at their membership area.
- Use the email address and password you registered with.
- If you forgot your password, use the "Forgot Password" link to reset it before proceeding.
- Navigate to your account settings or billing section.
- Look for links labeled "My Account", "Account Settings", "Membership", "Subscription Settings" or "Billing".
- This section is usually in the top-right corner or in a dropdown menu.
- Locate the subscription or membership management panel.
- This shows your current plan, next billing date and renewal status.
- You may see multiple subscriptions if you hold more than one membership type.
- Select the option to cancel or pause your membership.
- Craftnest should allow cancellation at any time without contacting support; the button or link should be clearly visible.
- Read any warning message about loss of access so you understand what ends immediately.
- Confirm your cancellation when prompted.
- The system may ask why you are leaving; you can skip this or provide feedback.
- Some services offer a discount or pause option at this stage; consider your needs before declining.
- Take a screenshot of the cancellation confirmation.
- Note the confirmation number, date and time shown on screen.
- Save this image to your computer or cloud storage as proof of cancellation.
- Check your email for a cancellation confirmation message.
- Craftnest should send a confirmation within minutes to the email address on your account.
- If you do not receive it within one hour, log back in to verify the cancellation went through.
Cancel an app store subscription (Apple app store or google play)
If you subscribed through your mobile device or tablet app rather than the website, you must cancel through the app store where you purchased it.
- Open the App Store (Apple) or Google Play Store (Android) on your device.
- For Apple: tap your profile icon in the top-right corner, then select "Subscriptions".
- For Google Play: tap your profile icon, then select "Payments and subscriptions", then "Subscriptions".
- Find Craftnest in your active subscriptions list.
- The app store shows all subscriptions you have purchased through it.
- Tap on Craftnest to view the subscription details.
- Select "Cancel subscription" or "Manage subscription".
- The wording varies between Apple and Google, but the option should be clearly marked.
- Follow the on-screen prompts to confirm the cancellation.
- Verify cancellation through the app store.
- Return to your subscriptions list and confirm Craftnest no longer appears as active.
- The app store should send a cancellation confirmation to your account email.
- Independently cancel through the Craftnest website as well (see above).
- App store cancellation may not fully deactivate your Craftnest account; cancelling on the website ensures complete removal.
- This prevents accidental reactivation if payment details change.
Cancel via email if the website option fails
If you cannot access your account dashboard or the cancellation button does not work, contact Craftnest by email to request manual cancellation.
- Compose an email to Craftnest support.
- Use the support email address listed on their website or in your account confirmation emails.
- If you cannot find it, check your billing statement or look in the footer of their website.
- Include the following information in your email.
- Your full name and the email address associated with your Craftnest account.
- Your account membership type (monthly or annual).
- Your next billing date (visible in your account settings).
- A clear statement: "I request immediate cancellation of my Craftnest subscription, effective today."
- Request a cancellation confirmation.
- Ask Craftnest to reply confirming the cancellation date and any refund or credit applied.
- Specify that you need this confirmation for your records.
- Send the email and keep a copy.
- Save the email you sent and any reply from Craftnest in a dedicated folder.
- Do not delete these until your account no longer appears in billing statements.
- Allow three to five business days for a response.
- If Craftnest does not reply within five business days, you may escalate to your credit card provider or bank.
- Yafee recommends sending a follow-up email if silence continues beyond five days.
What happens to your access after cancellation
Cancellation does not instantly end your membership, and understanding the timeline protects you from unexpected charges.
Access during the notice period
Most digital services, including Craftnest, allow you to use your membership until the end of your current billing cycle. If your next renewal date is 15 October, you retain full access until that date passes. You do not lose access the moment you click cancel.
Download any files or resources you might need before the cancellation date arrives. After your membership ends, you lose access to new downloads, though files already saved to your device remain yours to use.
Verify no further charges occur
Monitor your credit card or bank account closely for two billing cycles after cancellation. Yafee strongly recommends setting a calendar reminder to check your statement on the old renewal date. If a charge appears after your cancellation date, contact your bank immediately and dispute it as an unauthorised transaction.
If the company argues you cancelled late, present your cancellation screenshot as proof of the exact date you ended the subscription.
Refunds and credit for early cancellation
Craftnest's refund policy depends on when in your billing cycle you cancel and their stated terms.
Annual subscription refund eligibility
If you subscribed to an annual membership and cancel before the year ends, you may be entitled to a pro-rata refund. This means Craftnest refunds the portion of the annual fee corresponding to the days remaining after cancellation.
Example: You paid NZD 102 for an annual membership (approximately USD 59.99). After 200 days, you cancel with 165 days remaining. A pro-rata refund would be 165 divided by 365, multiplied by 102, or approximately NZD 45.
However, if Craftnest's terms explicitly state "no refunds for early cancellation", you may still invoke the Consumer Guarantees Act if the service failed to meet acceptable quality or fitness for purpose.
Monthly subscription refund eligibility
For monthly subscriptions, refunds are rare once a billing period begins. If you cancel immediately after paying, Craftnest typically denies a refund and gives you the remainder of that month to use the service.
The exception arises if you cancel during a free trial that was advertised. If Craftnest fails to disclose that trial conversion to paid membership clearly, you may demand a refund under the Fair Trading Act.
How to request a refund
- Email Craftnest support with your refund request.
- Reference your cancellation date and the remaining time in your billing cycle.
- State the amount you believe you are entitled to refund (pro-rata calculation if applicable).
- Cite the Consumer Guarantees Act if the service failed to meet promised standards.
- Include specific examples: library too small, downloads failing, features unavailable.
- Explain how this justifies a refund under fitness for purpose or acceptable quality.
- Give Craftnest 10 business days to respond and process the refund.
- Refunds typically take 5 to 10 business days to appear in your account after approval.
- If Craftnest refuses, escalate to the Commerce Commission.
- Contact the Commerce Commission at www.comcom.govt.nz or call 0800 943 600.
- Provide your email correspondence, cancellation proof and the reason for the refund claim.
Common mistakes to avoid when cancelling Craftnest
Cancellation is straightforward when you follow these steps, but small errors can delay your release from the subscription or cost you money you deserve to keep.
Cancelling too close to the renewal date
If your billing date is 20 October and you cancel on 19 October, Craftnest may process the renewal before your cancellation request is acted on. Cancel at least three to five days before your renewal date to avoid a charge you did not intend.
Check your account dashboard now to see your exact renewal date. Mark that date minus five days in your calendar as your personal cancellation deadline.
Cancelling through only one method
If you subscribed through an app store, do not assume cancelling in the app store also cancels your Craftnest account. Always cancel through both the app store and the Craftnest website to ensure complete deactivation.
Yafee has helped many subscribers discover their Craftnest account remained active after app store cancellation, resulting in unexpected charges months later.
Not saving cancellation confirmation
If you cancel but do not take screenshots or save the confirmation email, you have no proof if Craftnest later denies they received the request. Always capture the confirmation page and save the email. These documents are your legal evidence if a dispute arises.
Ignoring post-cancellation charges
If a charge appears on your statement after your cancellation date, contact your bank within 60 days to dispute it. The longer you wait, the harder it becomes to recover the money. Your bank can reverse the charge if you present your cancellation proof.
Cancellation checklist and timeline
Use this checklist to ensure you complete every step and nothing is overlooked.
| Task | Timeline | Status |
|---|---|---|
| Log in to Craftnest account and note renewal date | Today | ☐ |
| Cancel through Craftnest website dashboard | At least 5 days before renewal | ☐ |
| Screenshot confirmation page | Immediately after cancellation | ☐ |
| Save cancellation confirmation email | Within 1 hour of cancellation | ☐ |
| If app store subscription, cancel through app store too | Same day as website cancellation | ☐ |
| Check for unexpected charges on billing statement | On or after old renewal date, then monthly | ☐ |
When to escalate to the commerce commission
If Craftnest refuses to cancel your membership, denies a refund you believe you are entitled to, or continues charging after cancellation, you have the right to lodge a formal complaint.
Grounds for escalation
You may escalate to the Commerce Commission if any of the following apply:
- Craftnest ignored your cancellation request for more than 10 business days.
- Charges continued after you cancelled, and your bank declined to reverse them.
- The service failed to meet fitness for purpose or acceptable quality standards under the Consumer Guarantees Act.
- Craftnest misled you about cancellation terms, trial conversion or pricing during sign-up.
- The company refuses to provide a refund despite your valid claim.
How to lodge a complaint
Contact the Commerce Commission via their website at www.comcom.govt.nz, email [email protected] or phone 0800 943 600. Provide your email correspondence with Craftnest, cancellation screenshots, billing statements showing the disputed charges and a summary of your complaint. The Commission investigates at no cost to you.
Comparing Craftnest to alternative design resource services
If you are unsure whether to cancel, consider how Craftnest compares to other digital asset libraries available to New Zealand creators.
| Service | Monthly cost (approx. NZD) | Asset type | Commercial use |
|---|---|---|---|
| Craftnest | ~$17 | SVG, clipart, journals | Most items allowed |
| Canva Pro | ~$15 | Templates, graphics, fonts | Yes |
| Adobe Creative Cloud Single App | ~$29 | Vectors, stock images, fonts | Yes |
| Envato Elements | ~$20 | Templates, stock, graphics | Yes |
| Affinity Photo (one-time purchase) | ~$85 once | Photo editing, design | Yes |
Before cancelling, evaluate whether a competitor service better suits your budget and creative needs. If you switch services, ensure your new subscription is active before cancelling Craftnest to avoid losing access to essential assets.
How to contact Craftnest if cancellation fails
If you cannot cancel through your account dashboard and need to contact Craftnest directly, use the email address provided in your account area or billing confirmation.
Because Craftnest operates from the United States, email is your primary contact method. Response times typically range from three to seven business days. Include your account email and membership type in every message to speed resolution.
If Craftnest is unresponsive or refuses cancellation despite valid requests, document all communication attempts and escalate to the Commerce Commission. You are not obligated to accept poor customer service or non-compliance with your cancellation rights.
Final summary: take control of your subscription today
Cancelling Craftnest is straightforward once you understand your legal rights and follow the step-by-step process outlined above. You have strong protections under New Zealand consumer law, and no company can deny you the right to end a subscription.
Act within five days of your next renewal date, cancel through both the website and app store (if applicable), save your confirmation and monitor your next two billing cycles. If Craftnest refuses to honour your cancellation or continues charging, the Commerce Commission stands ready to support your complaint at no cost.
Yafee has guided thousands of New Zealand consumers through subscription cancellations and disputes, arming them with the knowledge to recover money owed and avoid unwanted charges. Visit Yafee at yafee.com to access free guides on cancelling hundreds of subscriptions, managing recurring billing and protecting your consumer rights. Whether you are cancelling Craftnest today or planning to cancel another service tomorrow, Yafee provides the legal clarity and practical steps you need to succeed.