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Frequently asked questions
Cancel Shaw Academy: The Right Way
How to cancel Shaw Academy in malaysia: your legal rights and step-by-step guide
What Shaw Academy is and how it works in malaysia
Shaw Academy is an online learning platform that provides subscription access to courses in business, technology, design, and other career-focused fields. In Malaysia, the service operates under a recurring membership model, meaning you pay a recurring fee to access course content rather than purchasing individual courses outright.
The free trial and paid membership structure
Shaw Academy uses a 28-day free trial period that automatically converts into a paid subscription unless you cancel before the trial ends. The terms state that your membership continues until either you or Shaw Academy terminates it. Importantly, there is no minimum commitment period stated in the contract, which means you can cancel your membership at any time without penalty, provided you do so before your trial period closes or before your next billing date.
This structure is critical to understand because many Malaysian users report frustration when charges appear after the free trial without clear warning. Yafee advisors recommend that you monitor your billing date from the moment you sign up. Your subscription fee is billed on a recurring basis according to the plan you selected, typically on the calendar day matching the anniversary of your paid membership commencement.
How Shaw Academy operates for malaysian subscribers
Shaw Academy does not publish a Malaysia-specific pricing page in Malaysian ringgit (RM) on its official terms page. Instead, the service handles all cancellations online through your Member Account or via email at [email protected]. There is no Malaysia-based customer support hotline; the only published support telephone number (+1 516-858-7410) is based in the United States and is not a local Malaysian contact.
This means you should expect a self-service cancellation process rather than a live telephone support experience. Yafee recommends that you save all documentation of your account, billing dates, and payment confirmations immediately. If you need to dispute a charge or escalate a cancellation issue, you will rely on email communication and written records.
Your consumer rights and what they mean for you
In Malaysia, your right to cancel Shaw Academy is protected under the Consumer Protection Act 1999, which governs unfair contract terms and gives you statutory rights when purchasing goods or services.
Your legal position under the consumer protection act 1999
Under the Consumer Protection Act 1999, the supplier (Shaw Academy) must provide you with clear and transparent information about the contract terms, including the price, billing frequency, and cancellation procedure, before you make payment. The Act prohibits unfair contract terms and protects you against automatic renewal traps. If Shaw Academy fails to obtain your informed consent before charging your card for a paid subscription, or if the cancellation process is deliberately obstructed, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
Critically, the Act does not require Shaw Academy to offer a refund on a whim. However, if you cancel during the free trial period before any charge is made, you owe nothing. If you cancel after a charge has been processed but before the next billing cycle, Shaw Academy must honor the cancellation instruction and cease all future billing. You do not automatically receive a pro-rata refund of the current billing period unless the terms explicitly state this.
Yafee's analysis shows that Malaysian consumers have a strong legal position when Shaw Academy fails to process a cancellation request or continues to bill after cancellation. The remedy is to report the company to the MDTCA and dispute the charge through your bank or payment provider.
The MDTCA as your enforcement body
The Ministry of Domestic Trade and Consumer Affairs (MDTCA) is the enforcement body responsible for upholding consumer rights in Malaysia. If Shaw Academy refuses to cancel your subscription, continues to charge your card after you have requested cancellation, or does not respond to your cancellation email within a reasonable timeframe, you can lodge a formal complaint with the MDTCA. The MDTCA has the power to investigate the company, compel refunds, and impose penalties for breaches of the Consumer Protection Act 1999.
Methods to cancel Shaw Academy
Shaw Academy provides two primary cancellation routes: through your online Member Account or via email to customer support. Each route has distinct procedures and timelines.
Cancellation through your Shaw Academy member account
The direct cancellation route is through your online account dashboard. This is the fastest method and creates an immediate record within Shaw Academy's system.
Cancellation via email to customer support
If your account is inaccessible or the online method fails, you can request cancellation by email. This method is slower but creates a documented trail.
Step-by-step guide to cancel Shaw Academy
Follow these procedures to cancel your Shaw Academy subscription before your next billing date.
Step one: gather your account information
Before you initiate cancellation, collect the following details and take screenshots to preserve evidence:
- Log into your Shaw Academy account
- Navigate to your profile page and screenshot it
- Go to Membership and Payments section and take a screenshot showing your current plan, billing date, and payment method (last four digits)
- Note the date on which your trial period ends or your next charge is scheduled
- Retrieve your original sign-up confirmation email from your email inbox
- Determine whether you subscribed directly through the Shaw Academy website, Apple App Store, or Google Play Store, as cancellation procedures differ depending on the platform
This preparatory step is essential because Yafee's consumer advisors have noted that support disputes often hinge on whether you can prove the date you requested cancellation and what your billing date was.
Step two: cancel through your member account (website)
If you subscribed directly via the Shaw Academy website, use the account dashboard method:
- Visit shawacademy.com and log in using your email address and password
- Click the profile icon or settings menu (location may vary depending on interface updates)
- Select "Student Profile" or "My Account"
- Click the "Membership and Payments" tab
- Locate the button labeled "Cancel Membership" or "Cancel Subscription"
- Read any retention offers or discount prompts, but do not click "Stay" unless you genuinely wish to continue
- Note: Shaw Academy may display a discount offer at this stage; ignore this if you intend to cancel
- Confirm the cancellation on the next screen
- Screenshot the final confirmation page showing cancellation is complete
- Check your email immediately for a confirmation message from Shaw Academy
Do not leave this process incomplete. Continue until you see a final confirmation screen. Many users report that their cancellation failed to process because they did not complete the final confirmation step or did not receive email confirmation.
Step three: cancel through apple app store or google play store
If you subscribed via the Apple App Store (iOS) or Google Play Store (Android), Shaw Academy's website account dashboard may not control your subscription. Instead, you must cancel through the app platform:
For Apple App Store (iOS):
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon in the top-right corner
- Select "Subscriptions"
- Find "Shaw Academy" in the list of subscriptions
- Tap "Shaw Academy"
- Tap "Cancel Subscription"
- Confirm the cancellation
- Screenshot the confirmation screen
For Google Play Store (Android):
- Open the Google Play Store app on your Android device
- Tap the menu icon (three horizontal lines) in the top-left corner
- Select "Subscriptions"
- Find "Shaw Academy" in the list of subscriptions
- Tap "Shaw Academy"
- Tap "Cancel Subscription"
- Follow the on-screen prompts to confirm
- Screenshot the confirmation
Important: if you subscribed via App Store or Google Play, canceling through the Shaw Academy website alone will not stop the app subscription. You must cancel the subscription directly through the app platform.
Step four: email support if the account method fails
If your account is inaccessible, the cancellation button does not appear, or you receive an error message, cancel by email immediately:
- Open your email client
- Compose a new email to [email protected]
- Use the subject line: "Cancellation Request - [Your Account Email Address] - [Today's Date]"
- Example: "Cancellation Request - [email protected] - 15 January 2025"
- In the email body, include:
- Your full name as it appears on the account
- Your account email address
- Your current billing date or trial end date
- A clear statement: "I request immediate cancellation of my Shaw Academy membership effective today"
- The date you are sending the email
- Attach screenshots of your Membership and Payments page (if you were able to access it)
- Send the email and take a screenshot of the email you sent (including the timestamp)
- Save the email in a dedicated folder for your records
Yafee recommends sending this email from the same email address registered to your Shaw Academy account. This creates a verifiable trail. Keep this email in your records; if Shaw Academy later disputes that you cancelled, you have proof of your cancellation request and the date it was made.
Step five: verify cancellation and obtain written confirmation
Within 24 to 48 hours, Shaw Academy should send a confirmation email stating that your subscription has been cancelled. This email is your proof of cancellation:
- Check your email inbox and spam folder for a message from Shaw Academy (typically from [email protected] or [email protected])
- Open the confirmation email and screenshot it
- Verify that the email states your cancellation effective date and that no future charges will occur
- Save this email in a dedicated folder labeled "Shaw Academy Cancellation" alongside all other documentation
- If you do not receive a confirmation email within 48 hours, send a follow-up email to [email protected] requesting written proof of cancellation
If Shaw Academy does not respond to your follow-up within 5 business days, Yafee advisors recommend that you contact your bank or payment provider to dispute any unauthorized charges and request a refund based on your evidence of cancellation.
Timeline and billing: when you stop being charged
Understanding Shaw Academy's billing cycle is essential to ensuring your cancellation takes effect before the next charge.
Cancellation during the free trial
If you cancel within the 28-day free trial period, no charge will be made. You owe nothing, and your account access will end on the date you cancel or on your trial end date (Shaw Academy's policy may vary). Cancel as soon as you decide you do not want the paid membership.
Cancellation after trial ends or after a charge has been made
Once your free trial period ends or a payment has been processed, your cancellation request must reach Shaw Academy before your next scheduled billing date. Typically, Shaw Academy bills on the calendar day matching the start of your paid membership. For example, if you paid on 15 January, your next charge will be on 15 February, and so on.
You must cancel at least 2 to 3 business days before that date to ensure Shaw Academy processes your cancellation before the charge is deducted. If you cancel on the billing date itself, Shaw Academy may still charge you for that cycle. Any charge made after you have submitted a valid cancellation request is unauthorized and must be disputed with your bank.
Refunds and what you can recover
Shaw Academy's refund policy depends on when you cancel and the terms you agreed to.
Refunds during the free trial
No refund applies because no charge has been made. Cancel before the trial ends and you pay nothing.
Refunds after a paid charge
Shaw Academy does not automatically refund fees for the current billing cycle if you cancel after a charge has been processed. The terms do not explicitly state a pro-rata refund or a grace period for cancellation after payment. This means that if you are charged and then cancel the same day, you will not recover that payment from Shaw Academy directly.
However, you have two options: first, if Shaw Academy fails to respond to your cancellation request or continues to charge after cancellation, you can dispute the charge through your bank. Second, if you believe Shaw Academy charged you without informed consent or deliberately obstructed your cancellation, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) under the Consumer Protection Act 1999. The MDTCA can compel Shaw Academy to refund unfair charges.
Disputing unauthorized charges
If Shaw Academy continues to bill your card after you have cancelled:
- Gather your cancellation email or screenshot of your account confirmation
- Contact your bank or payment provider immediately
- Request a chargeback or dispute for "unauthorized transaction" or "refund not received"
- Provide your bank with copies of your cancellation request, confirmation, and the unwanted charges
- Your bank will investigate and may reverse the charges within 30 to 60 days
Yafee's experience shows that banks in Malaysia typically favor the consumer in these disputes if you provide clear evidence of cancellation.
Pricing and what you pay
Shaw Academy's pricing in Malaysia is not displayed in a transparent table on the website in Malaysian ringgit. The following table reflects typical subscription tiers based on available market data:
| Membership tier | Typical monthly cost | Billing frequency | Trial period |
|---|---|---|---|
| Standard membership | Approximately RM 80 - RM 150 | Monthly recurring | 28 days free |
| Annual subscription | Approximately RM 600 - RM 1,200 | Annual recurring | 28 days free |
| Platform access level | Varies by course selection | Recurring | 28 days free |
Exact pricing may differ based on promotions, exchange rates, and the specific courses you select. Yafee recommends confirming your exact plan and cost in your Membership and Payments section before you proceed with cancellation.
After you cancel Shaw Academy
Once your cancellation is confirmed, you are not abandoned with uncertainty. Here is what to expect in the weeks following your cancellation.
What happens to your account access
Your access to course materials will end on your cancellation date or on your trial end date, depending on when you cancelled. You will not be able to log into your account and view course content after this date. If you want to preserve any course notes, certificates, or downloadable materials, retrieve these before your access ends.
Monitoring your bank statement
For the first two billing cycles after cancellation, monitor your bank statement closely. Check that no further charges appear from Shaw Academy. If an unexpected charge occurs after you have cancelled, it may be a processing delay or a billing system error. Contact Shaw Academy immediately and escalate to a chargeback if necessary.
If you are charged after cancellation
If Shaw Academy charges your card after you have cancelled, take these steps:
- Email [email protected] immediately with the subject line: "Unauthorized charge after cancellation - [Your Account Email] - [Charge date]"
- Attach proof of your cancellation request and confirmation
- Request a full refund within 5 business days
- If Shaw Academy does not respond or refuses, contact your bank and file a dispute
- Simultaneously, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) online or by mail
Yafee has supported thousands of consumers who recovered unauthorized charges by combining bank disputes with regulatory complaints.
Common mistakes and how to avoid them
Cancellation failure is often preventable. Most users who report problems took shortcuts rather than following the full procedure.
Mistake one: not cancelling before the billing date
Many users wait until the charge has been made to cancel. By then, it is too late to prevent the billing cycle. Yafee recommends cancelling at least 3 business days before your next scheduled charge.
Mistake two: cancelling through the website but forgetting the app platform
If you subscribed via Apple App Store or Google Play, cancelling on the Shaw Academy website does nothing. You must cancel through the app platform itself. Users who miss this step are charged again by the app platform, even though they cancelled on the website.
Mistake three: not saving your cancellation confirmation
If you do not screenshot your cancellation confirmation or save the confirmation email, you have no proof that you cancelled. If Shaw Academy charges you later, you cannot dispute it without evidence. Always save these documents immediately.
Mistake four: emailing support but not following up
Shaw Academy's email support can be slow. If you do not receive a response within 48 hours, send a follow-up. If you do not follow up, Shaw Academy may not process your cancellation in time.
Mistake five: not checking for confirmation
Some users cancel but never verify that the cancellation went through. They assume it worked and are shocked when they are charged. Always log back into your account or wait for a confirmation email to verify.
Should you cancel Shaw Academy or stay
Before you cancel, consider whether the service is right for you.
| Reason to cancel | Reason to stay |
|---|---|
| You completed the courses you needed | You are still working through the curriculum and find it valuable |
| You are not using the platform regularly | You use it at least once per week and progress through courses |
| The price is too high for your budget | The cost is justified by the quality and variety of courses |
| You forgot you were subscribed and want to stop the charge | You have a clear learning goal and expect to complete it within 3 months |
| The content does not match your needs | The courses align with your career development or hobby interests |
| You prefer other learning platforms | Shaw Academy is your preferred platform over competitors |
If most of your answers favor cancellation, proceed. Yafee advisors always recommend that you take action rather than delay; the longer you delay, the more billing cycles you will incur.
Comparison with alternative learning platforms
If you are cancelling because Shaw Academy does not meet your needs, the following table compares it to other online learning options available in Malaysia:
| Platform | Model | Trial period | Typical cost (monthly) | Cancellation ease |
|---|---|---|---|---|
| Shaw Academy / Upskillist | Recurring subscription | 28 days free | RM 80 - RM 150 | Online or email |
| Coursera | Subscription + pay-per-course | 7 days free | RM 60 - RM 200 | Online account settings |
| Udemy | Pay-per-course (one-time) | None | RM 25 - RM 200 per course | Not applicable |
| LinkedIn Learning | Recurring subscription | 1 month free | RM 80 - RM 150 | Online account settings |
| Skillshare | Recurring subscription | 1 month free | RM 50 - RM 100 | Online account settings |
Each platform has distinct cancellation procedures, so when you switch, familiarize yourself with the new platform's cancellation policy immediately upon signup.
How to contact Shaw Academy and report problems
If you cannot cancel online or if Shaw Academy fails to honor your cancellation, use these contact methods.
Primary contact: email support
Email is your primary contact method for cancellation and disputes:
Email address: [email protected]
Expected response time: 24 to 48 business hours (though delays are common)
What to include: your account email, full name, billing date, and a clear cancellation request.
Escalation: ministry of domestic trade and consumer affairs (MDTCA)
If Shaw Academy does not respond to your cancellation request within 5 business days or refuses to cancel, lodge a formal complaint with the MDTCA:
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Block 9, Federal Government Administrative Centre
62000 Putrajaya
Malaysia
Phone: +603-8882 7000
Online complaint portal: www.mycc.org.my
Email: [email protected]
The MDTCA investigates breaches of the Consumer Protection Act 1999 and can compel Shaw Academy to refund unauthorized charges or cease unfair billing practices. Include your cancellation email, screenshots of your account, and a summary of the issue.
Chargeback through your bank
If Shaw Academy charges you after cancellation:
- Contact your bank by phone or online banking
- Request a "dispute" or "chargeback" for the unauthorized transaction
- Provide your cancellation confirmation and evidence
- Your bank will investigate and typically resolve within 30 to 60 days
Summary and your next step
Cancelling Shaw Academy is straightforward if you follow the correct procedure. Use your Member Account to cancel immediately, gather evidence, and verify cancellation by email. If Shaw Academy continues to charge after cancellation, escalate to your bank and the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
Do not delay. Yafee has helped thousands of Malaysian consumers cancel unwanted subscriptions and recover unauthorized charges by acting quickly and maintaining detailed records. Begin your cancellation today using the step-by-step guide above. Save every screenshot, email, and confirmation. If you encounter any resistance, contact Yafee's community forum or your bank immediately.
The key is preparation, timing, and documentation. You have the right to cancel under Malaysian consumer law, and Yafee is here to ensure you understand that right and exercise it successfully.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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